...Progressive Insurance Assignment question: 1. What is Progressive’s business? a. . Insurance company—auto, home, motorcycle, renters, boat, etc. b. . Staying competitive with other insurance companies—low rates, great coverage, fast claims c. . Keeping customers by exceptional customer service d. . 24/7 communication with customers e. . Online and in-person services 2. What is critical to the success of the business? a. . Fast claim reports and payments b. . Thousands of response vehicles (IRV) c. . Communication between adjusters and headquarters d. . Communication between headquarters and customers e. . Low rates—keeping customers 3. How does Progressive’s use of hardware contribute to these success factors? |Critical Success Factor |Type of Hardware |Contributions | |Communication between |Laptops—part of a distributed |Customers can contact headquarters on a claim or an accident | |headquarters, adjusters, |processing system with multiple |Dispatchers can track the locations of the IRVs and connect them| |customers, policy holders, etc. |servers |to the accident | | | |Agents at the scene can write up claim at the scene | | ...
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...School of Business and Governance Entrepreneurship Department Progressive Insurance: A Case Study Submitted to: Mr. Rey Navacilla Submitted by: John Paul Dela Vega Jose Antonio Kintanar Clarence Mitchell Sy Dayle Lois Tulang John Way Keith Medina Table of Contents I. Introduction…………………………………………………..…… II. Statement of the Problem…………………………………..…... III. Objectives of the Case Study………………………………..…. IV. Methodologies and Approaches…………………………….… V. Analysis of the Case a. Qualitative Tool: Fishbone Diagram………….…. b. Quantitative Tool: Decision Tree Analysis……. VI. Alternative Courses of Action (ACAs) c. Alternative Course 1……………………………..… d. Alternative Course 2……………………………….. e. Alternative Course 3……………………………..… VII. Significant Findings…………………………………………….. f. Positive Findings…………………………………… g. Negative Findings………………………………….. VIII. Recommendations…………………………………………….... IX. Conclusions……………………………………………………… I. Introduction Progressive Insurance, an automobile insurer company, which is based in Mayfield Village, Ohio. On the year of 1991 Progressive Insurance had approximately $1.3 Billion in their sales. When the year of 2006 came that $1.3 Billion in sales suddenly became $14.5 Billion. What did they do to make this figures increase so high? Nothing. For 15 years Progressive insurance just did little advertising, and some of its campaign...
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...Robert Powers September 29, 2013 MIS2701 71306 Dr. Richard M. Kesner Progressive Insurance Assignment question: 1. What is Progressive’s business? a. Insurance Protection b. Settle claims quickly c. Inspect vehicles d. Issue checks – damages compensation e. Immediate Response Vehicles (IRV). f. Security and Protection g. Estimates 2. What is critical to the success of the business? a. Management of Data (better control/less fraud) b. Claims payment as quickly as possible c. IRV’s ability to settle claims right at the scene of the accident d. Mobile adjusters (on the street instead of in the office) 3. How does Progressive’s use of hardware contribute to these success factors? |Critical Success Factor |Type of Hardware |Contributions | |Management of Data |Laptops |Access customer’s policy and transmit. Upload all information | | | |Print checks and other documents | | |Printers |Contact others when needed | | |Cell phones |Take photos of accident scene and damages | | ...
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...A STUDY ON PROGRESSIVE INCOME TAX A CASE STUDY OF US & BRAZIL ________________________________________ INSTRUCTOR: DALIA EL-EDEL ECON 310-02 TERM PAPER - BY: JIHAD MASHAMOUN 900-08-2910 LARA AZZAM 900-09-3033 LUJANE MULLA 900-10-1019 ABSTRACT There is no doubt that the widening income disparities were a major driving force fueling the recent uprisings within the Middle East. One solution that has been put forth for adoption is the progressive income tax. This paper intends to assess the theoretical bases and popular arguments surrounding this very dynamic topic. The first section provides a brief definition of progressive taxation in contrast with other forms of taxation. It also discusses the most dominant for and against arguments both from a theoretical and an empirical point of view. The second section provides a case study of progressive income taxes in a leading industrial and developed country; the US. The third section provides a comparative study from Brazil; an emerging economy that has recently adopted progressive taxation. Based on the theoretical analysis and the two case studies, the paper concludes by providing policy recommendations that should be implemented in order to complement progressive taxation and gain the best and most balanced results in terms of equality, efficiency and revenues. Finally taxation is only part of the economic equation; proper efficient tax system is only one step forward towards creating equal opportunities through proper...
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...[pic][1] Case Description If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is enabled (in part) by IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also helped...
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...What are the benefits and limitations of Progressive’s IRV system and the UniFirst PDA system? 1. There are many benefits and few limitations to the IRV system for Progressive and the PDA system for UniFirst. The IRV system for Progressive has helped them to increase customer satisfaction, increase customer retention rates, and lower operating costs. The PDA system for UniFirst has benefited them due to lowering labor costs and increasing revenues. Both companies have benefited from the fact that they are now able to streamline their businesses. Some of the limitations for both organizations included obstacles when technology fails and potential security issues. What computer system technologies could progressive add to improve the business value of its IRV program? 2. Some ways to enhance the already beneficial IRV system that Progressive has employed include the following. Progressive would benefit from supplying their agents with electric or hybrid vehicles equipped with navigational and hands-free technology. The combination of these additions to their already existing system would allow for agents to be more efficient, further reduce costs and save time during travel. Should UniFirst switch from PDA’s to Tablet PC’s? Why or why not? 3. PDA’s and PC’s offer different benefits. The benefits of continuing use of the PDA’s are its affordability, size and ease of replacement. Tablet PC’s such as the Apple iPad or the HP Slate, offer the benefits of being able to...
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...Progr Progressive Insurance[1] If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is based on IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also helped revenues...
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...ADDITIONAL NOTE ON PROGRESSIVE CASE (TO BE CONSIDERED FOR CASE ANALYSIS) In March 2000 Progressive began to offer a new product: homeowners insurance. Made available first in an Arizona pilot, the program was extended to Michigan in October 2000, Maryland in January 2001, and Illinois in September 2001. Marketed initially through specially selected and trained independent insurance agents, Progressive’s homeowners policies were eventually to be\ offered, along with its primary product, auto insurance, through the company’s two direct channels, its 800-number and web site. Many consumers sought the convenience of bundling auto and homeowners insurance rather than dealing with separate companies for each policy. Some insurers even offered discounts to customers who consolidated their coverage. Progressive executives thus viewed homeowners insurance as a natural extension of the company’s auto-insurance product suite. In 1997 Progressive ran a trial partnership in Ohio with Travellers Casualty, a major player in homeowners insurance, whereby consumers were offered homeowners quotes when they called for auto insurance. By 2000, Progressive had decided to offer its own homeowners product. 2 The product was launched slowly in select states. The move into homeowners seemed an obvious choice for Progressive. The data-driven company had success in providing auto insurance rates that more accurately (and less expensively) reflected individual consumers’ coverage needs. Cross-selling to...
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...Assignment question: 1. What is Progressive’s business? a. Insurance Company b. Personal automobile insurance c. Property-casualty insurance d. Primary liability and physical damage insurance for automobiles and trucks owned by business primarily e. Professional liability insurance to community banks, directors, and officers f. Pet Injury coverage g. Usage-based insurance h. Insurance-related service 2. What is critical to the success of the business? a. High customer satisfaction, “Immediate response vehicle” b. Enough communications gear-laptops, printers, and cell phones c. Lower labor costs d. Mobile adjusters e. Wireless laptop (access to mainframe computer) f. Fax machines as printers to get hard copies g. Agents talk to clients often h. Auto shop i. Dispatchers monitor agents’ locations j. Digital cameras k. Collect information effectively l. Ink-jet printer to get copies of estimates, claims, and checks m. Effective and creative advertisement n. Snapshot o. New products and hardware p. Be able to offer discount 3. How does Progressive’s use of hardware contribute to these success factors Critical Success Factor | Type of Hardware | Contributions | * High customer satisfaction * Lower cost | IRV | * Pay as quick as it can * Improve customer retention * Increase revenue | * Agents talk to clients often...
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...REFLECTIVE ESSAY #4 What a week last week was. Most the lessons touched me in some way. I liked the discipline model and progressive discipline process. It reminded me on how discipline should be handled. I have seen the progressive discipline model in action and when it is was done right it worked. Once again the speech was a little nerve racking, but I got through it. I missed a lot of my introduction because I got flustered. After I got over my initial nervousness the rest was smooth. It flowed pretty good and I had a good closing. Now I know that I need a little more practice with my speech before jumping into it. I know that I can do better on it so I will use my experience on the last two speeches to improve on the next one. Effective negotiations was an eye opener in the aspect that I do a lot of the technics that were taught, but didn’t know I was using them. I am defiantly more integrative then distributive. I like to build that relationship then to “burn the bridge” with people. I try to make sure that everyone is happy with the out come of the discussion and that everyone got what they wanted. Sometimes it’s not possible and I feel like I have failed when that happen. Continuous improvement was a little difficult to wrap my head around at times. As soon as I thought I had a grasp on it I would get the question that was posed wrong. System 1 and system 2 thinking was like that, but by the end of the lesson I had a better understanding of the...
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...Please allow this correspondence to provide you with our initial coverage analysis concerning this claim. The Progressive Casualty Insurance Company (“Progressive”) has requested our legal analysis, and has specifically asked whether it has a duty to defend Tristate Trucking, LLC (“Tristate” or the “insured”) in litigation filed in the Superior Court of New Jersey Law Division Monmouth County, No. MON-L-3550-16 (the “lawsuit”). Additionally, Progressive has inquired as to whether it will have a duty to indemnify Tristate, Mylesa Walton, Michael Peavy, or Nazir Peavy (collectively the “Plaintiffs”) in the event that the Plaintiffs obtain a final judgment with respect to the “lawsuit. Progressive’s potential obligations arise out of the insured’s...
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...The Progressive Era reformers and the Federal Government was not effective in bringing about reform at the national level because the reforms left out people that are still marginalized. African Americans, women, and immigrants are the groups of people that have been discriminated during the Progressive Era because of their race or gender. The food manufacturing industry and child labor laws are the only things that have successfully transformed, but they are nothing compared to the discrimination that certain people in the United States have faced. The discrimination towards African Americans during the Progressive area was tremendous. During 1890-1920 America was growing rapidly, which meant there was numerous opportunities for people to have a better life style. This was not the case for most African Americans because they were still being discriminated. They were being publicly humiliated, treated differently for political reasons, and even had differing access to things such as health care and their education. The way African Americans have been treated has not drastically changed over time proving that the Progressive Era was not successful not only for African Americans, but also for women. Women of all races have...
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...Why Fairness Matters Progressive Versus Flat Taxes Robert J. Shapiro April 1996 Pro gres s iv e FOUNDATION Why Fairness Matters: Progressive versus Flat Taxes Progressive Foundation The Progressive Foundation works to develop and promote a new progressive political philosophy and governing agenda for America based on individual liberty, equal opportunity, civic responsibility, and nonbureaucratic governance. The substantive work of the Foundation revolves around some of the most difficult challenges facing America in the 1990s: assuring upward mobility for working Americans in the new world economy; resolving the great American dilemma of race; restoring a civil society and strengthening the social ties that foster a sense of community; finding America’s proper role in the post-Cold War world; and rethinking the size, shape, and mission of government in an Information Age. The Foundation explores public controversies over cultural questions—race, ethnicity, gender, religion, morality, and civic education—that are often ignored in conventional political discourse. The Foundation’s Project on Tax Reform and Economic Growth works to develop a tax reform program that is consistent with a progressive distribution of the tax burden, and can help promote stronger job and business formation, greater productivity, and higher family incomes. This report is the first of two new reports outlining the essential features of such a tax reform program. The preface contains more...
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...Federal tax reform has been a topic of discussion for some time now. As the national deficit has continued to increase over the past few years, so has the priority for this analysis. Although a number of proposals have been submitted, the problem is coming to an agreement on how exactly the code should be reformed, if reformed at all versus starting with a brand new code altogether. The problem is that there is no cookie cutter tax system that will be fair to all. With that being said, is a flat tax the way to go? There is no tax system that would be beneficial to all Americans. Just like any tax reform, a flat tax system has its own set of pros and cons. For example, a flat tax system would eliminate the current extensive tax code that is extremely difficult to interpret. It would result in an easier understanding of the tax code as well as reduce the chance for errors and tax fraud (Sonic, 2013, para. 7). Additionally, it would cause a reduction in the need for paid tax preparers, which is actually a pro and con. It would save taxpayers money by eliminating the need for paid tax preparers but at the same time would also cause a reduction in the workforce for that industry (Sonic, 2013, para. 7). As a result, this would cause a rise in the number of displaced workers’ as well as putting numerous tax software companies out of business. Moving on, a flat tax would eliminate the ability to create tax loopholes by the government, as previously done, for personal favors or campaign...
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...to those held by the nations being imperialized. The issuance of both the first and second “Open Door” Notes by secretary of state John Hay showed that the US believed they had the right to tell other nations what to do, and the power to back it up. It was further justified through religious and economic motives, as well as a form of manifest destiny, all of which were traditional American interests. Josiah Strong, a protestant clergyman, argued that imperialism was necessary to bring civilization to the uncivilized, and share American institutions and values. Although there was no clearly defined progressive movement, Nationalism had its place throughout the progressive era and progressive ideas. Many progressives, regardless of what they were individually trying to promote, strove to redeem traditional American values such as democracy. The overall focus of the progressives was improving and refining America despite the fact that there was no common goal. This is, in my opinion, one of the more positive results of growing nationalism in America in the early...
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