...Managed business change programmes • Number of programmes on time and within budget • Percent of stakeholders satisfied with programme delivery • Level of awareness of business change induced by IT-enabled business initiatives 14. Operational and staff productivity • Number of programmes/projects on time and within budget • Cost and staffing levels compared to benchmarks 15. Compliance with internal policies • Number of incidents related to non-compliance to policy • Percent of stakeholders who understand policies • Percent of policies supported by effective standards and working practices P121 P23 of itil 3 vs cobit 4.1 COBIT 5 COBIT 5 provides a comprehensive framework that assists enterprises to achieve their goals and deliver value through effective governance and management of enterprise IT. •COBIT 5 helps enterprises to create optimal value from IT by maintaining a balance between realising benefits and optimising risk levels and resource use. 5 Principles to build an effective framework to practise governance: Meeting stakeholder needs Covering the Enterprise End to end Applying a single integrated framework Enabling a holistic approach Separating governance from Management 7 Enablers to optimise information and technology investments and minimize IT risks Principles, Policies and framework Processes Organisation structure Culture, ethics and behaviour Information Services, infrastructure and applications People, skills and competencies ...
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...Monga, A. (2008). E-government in India: Opportunities and challenges, JOAAG, Vol. 3. No. 2 E-government in India: Opportunities and challenges Anil Monga1 Abstract Public administration, governed by bureaucratic structures built on rationale principles, that dominated the twentieth century, has failed to respond to the changing requirements of the present times. E-governance, which is a paradigm shift over the traditional approaches in public administration, means rendering of government services and information to the public using electronic means. This new paradigm has brought about a revolution in the quality of service delivered to the citizens. It has ushered in transparency in the governing process; saving of time due to provision of services through single window; simplification of procedures; better office and record management; reduction in corruption; and improved attitude, behavior and job handling capacity of the dealing personnel. The present study substantiates these theoretical assumptions about e-governance by analyzing some experiences at the local, state and federal levels of government in India. Keywords: E-Government, India, Public Administration 1 Panjab University, Chandigarh, India. Email: monga_ak@yahoo.co.in 52 Monga, A. (2008). E-government in India: Opportunities and challenges, JOAAG, Vol. 3. No. 2 Introduction In the past, service delivery mechanisms of the government departments left much to be desired in India. Cramped spaces;...
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...IT Governance A summary of “Ten Principles of IT Governance” (2004, Peter Weill, Jeanne W. Ross) and “IT Governance Framework” (2005, Craig Symons) Coming up with new governance mechanisms and policies should not be reactive (patching up problems), but proactive – using the enterprise’s objectives and performance goals as a basis Mature business governance processes can be used for IT governance Governance redesigns should be undertaken only when strategy is being revised, in such cases IT governance can be used for leveraging the strategic transformation CIO’s and senior management’s involvement in IT governance is crucial for its success, because it ensures better alignment of IT with strategy The exception-handling process must be clearly defined, as short as possible and should enable and encourage organizational learning. The owner of the IT governance must be familiar with all aspects of the enterprise (not only IT) and have credibility with all business leaders. The owner of the IT governance must be made also responsible for its performance A layered structure is often necessary for IT governance (possible layers are: enterprise-wide IT governance – driven by enterprise-wide strategies and goals and IT governance at division and business unit levels) The effectiveness of IT governance is severely affected by the effectiveness of its communication and transparency Coordination in the governance of the all six assets, one of which is IT, is critical for maximizing the...
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...Mapua Institute of Technology Muralla St. Intramuros, Manila School of Industrial Engineering and Engineering Management Applying Transportation Systems On San Pedro City, Laguna In Partial Requirements for SVM161 Submitted By: Andrada, Michael Sherwin Sillo, Jerome Submitted To: Prof. Elisier Fantillo Introduction History San Pedro became a town on January 18, 1725, when King Charles II of Spain decreed that the town formerly known as "Tabuko" be a separate town from "Kabullaw" (now known as the city of Cabuyao). By virtue of the last will of Philip V of Spain, Rodriguez de Figueroa or "Don Esteban", a group of Augustinian Fathers gained the ownership of the Tunasán Estate. Later on, San Pedro became an hacienda of Colegio de San José, a group of Jesuits friars who took over the property which now is known as "San Pedro Tunasán". "Tunasán" literally means "a place where there is Tunás" (Opuntia tuna), a medicinal plant abundant on shoreline area. During that period, agriculture, fishing, duck raising, fruit trees, sampaguita were the main source of income of its residents. This period was highlighted by the growing tenant/landlord dispute. The tenants of Hacienda San Pedro Tunasán fought for their birthrights over their ancestral lands. This struggle took almost 423 years of unsuccessful resistance to Colegio de San José, and in 1938, the government bought the homesites of the San Pedro Tunasán Hacienda from the Colegio for re-sale...
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...Why there’s a need to pass into law the Freedom of Information Bill? For me, the Freedom of Information Bill should be pass into law, because this bill is the most significant and very important law to our country, because it promotes good governance, accountability and to have transparency so we can prevent corruption and also every citizen has a legal right of access to information, records and documents held by the government and other public functions and authorities. But what are the purposes and the true essence of transparency and accountability in good governance of Freedom of Information Bill? They are just like a twin pillars of the good governance, we will put the transparency and accountability as a strategies to fight against corruption, to achieve and to surpass public financial management. These are the steps to generate confidence in government and regaining the people’s trust in it. These essentials will also encourage domestic and foreign investment to our economy. If the Freedom of Information Bill is enacted, there would be a transparency and accountability on government transactions and expenditures of public funds in short the government will be an open book. Everything will be expose, even the corrupt being done by some politicians will be exposed too. Just like the taxes we paid that we worked hard but we don’t know where it goes, where they spent these collected money? Maybe, they are the benefits and spend...
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...Global Technology Audit Guide Auditing IT Governance Global Technology Audit Guide (GTAG®) 17 Auditing IT Governance July 2012 GTAG — Table of Contents Executive Summary......................................................................................................................................... 1 1. Introduction................................................................................................................................................ 2 2. IT Governance Risks................................................................................................................................... 7 3. Aligning the Organization and IT — Key Considerations................................................................ 12 4. The Role of Internal Audit in IT Governance............................................................................ 15 Conclusion....................................................................................................................................................... 18 Authors and Reviewers.............................................................................................................................. 18 Appendix — IT Governance Risk Assessment/Engagement Planning Considerations............................................. 19 iv GTAG — Executive Summary Executive Summary To support the heightened importance of IT governance and the mandatory nature of the International Standards for the Professional...
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...Executive Summery This report attempts to introduce and analyse an issue in the governance structure module that Octo has experienced. Octo is a company initially started in Italy, and then has successfully expanded globally. The CIO, Giuseppe, adopted several governance modules in order to reach s a stabilised alignment between IT and business, and his role has changed accordingly. Yet, issues still occurring, and the analysis suggests that the governance modules were in appropriate given the organisation’s situation. A recommendation is provided to adapt the federalism governance module as an approach to surmount the issues and effectively align IT and business. Pertinent organisational background Summary of organisation functions and market Octo Telematics, a multimillion value company specializing in providing telematics related services for automotive market. Octo, which was founded back in 2002 by Fabio Sbianchi and Giuseppe Zuco (the current CEO and CIO respectively), has enjoyed a great period of successful growth expanding from Italy its home country to global markets. Within five-year cycle from 2009 to 2013, the company’s financial value tremendously increased 500% attracting equity funds to invest in the promising telematics sector. The secret lays in the technology used by Octo, the core service is a device called On Board Unit (OBU), and the main functionality is to transmit data related to location, time and usage of vehicles in which it is installed....
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...ASSESSMENT OF THE IMPACT OF SERVICE CHARTERS ON SERVICE DELIVERY IN MALAWI – A CASE OF SOUTHERN REGION WATER BOARD BY RASHID FRIDAY NTELELA (201004511) A DISSERTATION SUBMITTED IN FULFILLMENT OF THE REQUIREMENTS FOR THE MASTERS DEGREE IN PUBLIC ADMINISTRATION TO THE DEPARTMENT OF PUBLIC ADMINISTRATION IN THE SCHOOL OF PUBLIC MANAGEMENT AND DEVELOPMENT, UNIVERSITY OF FORT HARE, BISHO CAMPUS SUPERVISOR PROF. E.O.C IJEOMA 20th January, 2012 1 DECLARATION I, Rashid Friday Ntelela, hereby declare that this research thesis is my own original work, that all reference sources have been accurately reported and acknowledged, and that this document has not previously, in its entirety or in part, been submitted to any University in order to obtain an academic qualification. Rashid Friday Ntelela 20th January, 2012 2 Table of Contents DECLARATION ............................................................................................................... 2 DEDICATION .................................................................................................................. 7 Acknowledgements ......................................................................................................... 8 CHAPTER 1 1.0 1.1 1.2 1.3 1.4 1.5 Introduction............................................................................................................ 9 Statement of the Problem .................................................................................. 11 Research...
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...Global Technology Audit Guide Auditing IT Governance Global Technology Audit Guide (GTAG®) 17 Auditing IT Governance July 2012 GTAG — Table of Contents Executive Summary......................................................................................................................................... 1 1. Introduction................................................................................................................................................ 2 2. IT Governance Risks................................................................................................................................... 7 3. Aligning the Organization and IT — Key Considerations................................................................ 12 4. The Role of Internal Audit in IT Governance............................................................................ 15 Conclusion....................................................................................................................................................... 18 Authors and Reviewers.............................................................................................................................. 18 Appendix — IT Governance Risk Assessment/Engagement Planning Considerations............................................. 19 iv GTAG — Executive Summary Executive Summary To support the heightened importance of IT governance and the mandatory nature of the International Standards...
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...donors have responded as a group to changes in Bangladesh’s development requirements but major donors have also responded both to the country’s development requirements as well as their own interests. Donors’ own interests hamper aid effectiveness in the country’s development endeavours. The thesis investigates whether aid to Bangladesh has exerted any impact on the country’s economic growth. Following recent literature, the thesis examines whether the impact of aid on growth is conditional upon measures of policy and governance. This has not been attempted intensely in the past aid effectiveness literature. The thesis disaggregates total aid into its various components to examine whether aid effectiveness is conditional upon the type of aid. Results indicate that there is little evidence that foreign aid alone has contributed to economic growth in a country. But there is some evidence that aid can be effective at increasing growth while a country has good governance and macroeconomic policy environment in place. Given that Bangladesh suffers from high incidence of poverty and that there is a large incidence of inequality and differences in well-being, the thesis studies the mix of donor policies aimed at promoting economic growth with the poverty situation in the country. Growth in Bangladesh has never been pro-poor, and the high level of inequality that prevails is likely to reduce the impact of growth on poverty. Findings indicate that the...
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...radio fosters good governance October 27, 2013 in Opinion While the technological advancement in this country is pointing to a new world order, where globalisation and simplification of life is happening fast, there remains a gap in our country which if harnessed and supported has the capacity to be the game changer. Sunday Opinion with Kudzai Kwangwari The cellphone came and with it text messages, WhatsApp facilities, as well as money-transfer mechanisms while the internet also brought with it major communication developments in Africa but more specifically in Zimbabwe. One area which remains unexploited and untapped is community broadcasting and we believe this is a critical sector. For many it may be just a communication issue, but it must be viewed from a development perspective because more than anything else that’s what it is. It is a development tool. Community radio has the capacity to positively affect the politics, social set up of a country, economy and even the culture of a people. In terms of politics of a country, community radio in this day and age where democracy has become the new political philosophy considered as ideal plays a very critical role in promoting debate and dialogue, which are critical components of a functioning democracy. Community radio promotes the enhancement of interaction between citizens and the state, which is a prerequisite for any functioning democracy again. This is particularly so, because it promotes good governance where citizens have...
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...systems. As the digitalization of documents and processes is in pursuit, the cost of administrative maintenance diminishes. This could allocate more resources for use in the distribution of other valuable social goods. Transaction time with the administration is shortened. Efficient service provision requires having the right services delivered to the right people, and delivered fast when the people need it most. These perks would not be present without IT, which serves part of the realization of company’s good governance. (Magno & Serafica, 2006) Good Governance is the manner in which power is exercised in the management of a country’s economic and social resources for development. The essence of good governance was described as predictable, open and enlightened policy, together with a bureaucracy imbued with a professional ethos and an executive arm of the policy-making bodies accountable for its actions (The World Bank Group, 2005). IT promotes good governance in three basic ways: (1) by increasing transparency, information, and accountability; (2) by facilitating accurate decision-making and public participation; and (3) by enhancing the efficient delivery of public goods and services. The use of IT could enable the organization, as well as the public, to inform their rights and privileges. Background of the Study Coreware Technologies Inc. is a group of IT professionals with expertise in online real-time transaction processing and banking operations, decided to put-up...
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...INTRODUCTION The role of women in politics and public affairs is one of the current governance issues because of the perceived and acknowledged potential and contribution of women to governance processes. Participating effectively and meaningfully in order to have an impact is a process of empowerment that enhances self-worth of individuals and groups at the political level. There is no disputing the fact the number of women is seeing a steady growth from local government level in particular especially in the number of contestants and actual elected women. At the national level, particularly in the legislature, the picture has not seen much significant change since 1996. This reflects strongly in the composition of the membership of standing committees and selected committees of parliament where real debate on legislative issues takes place. Certainly, this affects the contribution of women to the policy making process. At the political party level , although all the parties selected for the study which are the National Democratic Congress (NDC), the New Patriotic Party (NPP), the People’s National Convention (PNC), the Convention People’s Party (CPP) except for the Great Consolidated People’s Party (GCPP), make claims in their manifestoes to their commitment to gender issues in general and women’s concerns in particular, it is not very evident even in their party leadership structure and in their own internal organization. Some party leaders corroborated this by stating...
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...What Is Governance? High-quality government It has four approaches: (1) procedural measures, such as the Weberian criteria of bureaucratic modernity; (2) capacity measures, which include both resources and degree of professionalization (3) output measures (4) measures of bureaucratic autonomy. Introduction To measure governance, includes an elaboration of the issue's complexity and the confused state of current discussions. In other words, everyone is interested in studying political institutions that limit or check power—democratic accountability and rule of law— but very few people pay attention to the institution that accumulates and uses power, the state. The relative emphasis on checking institutions rather than power-deploying institutions is evident in the governance measures that have been developed in recent years. The Varieties of Democracy project is also collecting data on bureaucratic quality based on expert surveys. Other bureaucratic quality measures include the Bertelsmann Transformation Index which “focuses on how effectively policymakers facilitate and steer development and transformation processes,” and the proprietary Political Risk Service’s Group (PRSG) International Country Risk Guide The existing measures of state quality or capacity have a number of limitations. There is an inherent weakness in expert surveys, especially when trying to create time-series data. Since the concept of good governance is not well established...
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...The Good Governance Standard for Public Services The Independent Commission for Good Governance in Public Services The Independent Commission for Good Governance in Public Services, chaired by Sir Alan Langlands, worked throughout 2004. Through two rounds of consultation, the Commission drew on the views of a wide range of people with experience of governance, and of service users and citizens, to produce the Good Governance Standard for Public Services. The Standard presents six principles of good governance that are common to all public service organisations and are intended to help all those with an interest in public governance to assess good governance practice. The Independent Commission for Good Governance in Public Services was established and supported by the Office for Public Management (OPM®) and the Chartered Institute of Public Finance and Accountancy (CIPFA), in partnership with the Joseph Rowntree Foundation. The Good Governance Standard for Public Services The Independent Commission on Good Governance in Public Services Good Governance Standard for Public Services © OPM and CIPFA, 2004 OPM (Office for Public Management Ltd) 252b Gray’s Inn Road London WC1X 8XG tel: 020 7239 7800 fax: 020 7837 5800 email: office@opm.co.uk web: www.opm.co.uk CIPFA (The Chartered Institute of Public Finance and Accountancy) 3 Robert Street London WC2N 6RL tel: 020 7543 5600 fax: 020 7543 5700 web: www.cipfa.org.uk ISBN: 1 898531 86 2 This book may not, in part...
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