1. Explain how you would respond if you were Palmer at the end of the case.

The Moss and McAdams (M&M) Accounting Firm has six offices located across Minnesota and Wisconsin. They are prominent in the community and staff over 150 employees. The main office is located where the story takes place in Green Bay, Wisconsin. Often in companies with a smaller staff there may be one person responsible for multiple tasks. This can have both negative and positive effects on the organization. For example people may feel comfortable going to the same person for something but what do they do that person is unavailable or may not have the answer? Bruce Palmer is a newly promoted account manager for M&M who was assigned to lead an audit of Johnsville Trucks. Palmer was impressed with the team assigned to work with him but one particular individual stood out. Zeke Olds is an accountant on the Palmer’s team who received a double major in accounting and computer sciences making him more than qualified. After account manager Ken Crosby joined the M&M team he also noticed the great knowledge and strengths Olds had to offer. Since Palmer and Crosby are players for the same team M&M they agreed to use Olds on both projects although this is against usual protocol. Ruby Sands is the office manager responsible for assigning personnel to different accounts amongst the company. She does her best to make fair and logical decisions but sometimes she has to assign accountants to work on projects led by different managers. When the decision was first made to have Olds work under both Palmer and Crosby no problems were reported. But as time went on and the projects became more demanding Olds was overwhelmed and frustrated. He was not maintaining the proper work life balance and his personal life began to suffer. Olds felt tugged in both places between the account managers that are both in