...Ethics are the standards of right and wrong that influence behavior. Ethical behavior is behavior that is accepted as "right" as opposed to "wrong" according to those standards. Ethical problems often take place because of an organization's value system. Values are nearly permanent and deeply held underlying beliefs and attitudes tht help determine a person's behavior. There are four ethical principles, Utilitarian, Individual, Moral, and Justice. Utilitarian ethical behavior is guided by what will result in the greater good for the greatest number of people. Individual ethical behavior is guided by what will result in the individual's best long term interest. This is usually in everyone's best interest. Moral rights ethical behavior is guided by respect for fundamental rights of human beings and Justice ethical behavior is guided by respect for the impartial standards of fairness and equity (Kinicki & Williams, 2012). My primary ethical principle in terms of advancing up the...
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...REASONING FOR CHOICE Occupational Health and Safety is a requirement between employers and employees, the public and witnesses that could be affected by poor work habits and the equipment. It is the employer’s obligation to provide a safe working environment and safety equipment for the staff. The reasoning behind the chose to implement Occupational Health and Safety (OHS) is due to the fact that employees are aware but not in great depth. Promoting OHS is not only an advantage for the employees but also the management staff. The aim of legislations and obligations are to minimise the chance of an injury. As the employer there are certain obligations that are enforced to minimise the chance of an injury occurring. (Work Safe Victoria) mentions that in Victoria, workplace health and safety is governed by a system of laws, regulations and compliance codes which set out the responsibilities of employers and workers to ensure that safety is maintained at work. All the employees and management staff implement the OHS through The Act which sets out the key principles, duties and rights in relation to occupational health and safety. The main focus was by educating how to prevent injuries from arising in a workplace environment. Musculoskeletal disorders accounted for 33% of all workplace injuries and illnesses in 2011; sprains, strains and tears accounted for 38% of injuries (Gupta, 2013). Typically, injuries resulted from repetitive motion. Risk management is a four step...
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...Top Talent Retention Introduction Successful companies invest large amounts of resources in the process of hiring and developing its employees. (Lqbal, A. 2010). Yet despite this effort by successful companies, there are many people out there who aren’t happy or satisfied with their jobs, employers or roles within their organizations. According to the Bureau of Labor Statistics, there were over 3.6 million open positions on the last business day of 2012, with a quit rates ranging from 3 to 6% in 2012. What is the cause of such unhappiness within the work place, causing us to walk away from paying jobs, in an economy struggling to recover from a major economic recession? In this paper we will look at what employees find motivating in a work environment and how to drive engagement and company loyalty. Why employers need to deliver on their promise to invest in, and promote employees from within, what kind of quality’s employers should look for when interviewing for promotions, and why it would be beneficial for employers to build healthy working environments. When New Generations Enter the Workforce As a child, I remember overhearing my grandparents discussing the teenage girl who lived down the street. She had a pink streak in her hair, walked around with headphones on her head, would blare the music in her car and had a nose piercing. My grandparents were mortified, and were just certain that “this younger generation will be the death of us”. As each new generation enters...
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...concerned about ethics and morals. Businesses that operate ethically and morally depend on how the managers, and employees behave, how they interact with each, and with customers. In this paper the difference between ethical issues and moral issues, differences between personal ethics and business ethics, and examples of common ethical problems in business will be discussed. Differences between ethical issues and moral issues Ethics and morals may seem the same but there is a difference. Ethical issues define the code used by a group or society of people. The ethics that people adhere to uses external factors, such as society, peer group, profession, and religion, and may change if any of the influencing factors changes ( Trevino & Nelson, 2007). For example, in England fox hunting was an ethical tradition until a legislation was put into place because of the protest of the evil nature of fox hunting and became unethical. Ethics are well defined and laid down; for example, professionals such as doctors and lawyers knows the ethics of their professions. A doctor will not divulge or discuss his or her patients medical history with anyone but the patient unless given authority by the patient or required by law. Also a lawyer will not compromise his or her client’s interest. Moral issues focus on the right and wrong and do not change. For example, it will always be wrong to murder another human no matter who is committing the act. Morals and ethics may seem similar but are quite...
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...Term July 2012 Understanding today consumers Lecturer Mr.Tom Marotta Presented by Thuan duc ly (Lee) Table of contents Introduction……………………………………………………………………………………….3 Au Lac do Brazil background...…..……………………………………………………………….4 Marketing mix 4Ps and target customer…………………………………………………………11 Product and service…..……………………….………………………………………….11 Price…..………………………..………………………………………………………...11 Promotion…..…………………………………………………………………………….11 Place …..…………………………………………………….…………………………...11 Target customer …..…………………………………………………….………………12 Internal influence……………..…..……………………………………………………………...12 Bad impression…..……………………………………………………………………….12 Food taste is good but bored…..…………………………………………………..……..13 Wrong table number lead to wrong order and bi.………………………………………..15 Facility is nice but not compatible.………………………………………………………16 External influence .....……………………….………………………………………………17 Situational influence…..…………………………….…………………………………………..18 Conclusion……………………………………………………………………………………….18 List of references…………………………………………………………………………………21 INTRODUCTION Hospitality and tourism industry plays an important role in the national economy as well as generates many jobs to offer the local people. Yet, this industry is also a bridge to exchange culture, language and fresh experience [trans] (Vai trò của du lịch trong việc bảo tồn và phát huy bản sắc văn hoá dân tộc n. d.). That the reason why local people have to be educated with international knowledge standard as...
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...Promoting Performers Instead of Leaders Anonymous Leadership and Organizational Behavior INTRODUCTION State Street Bank and Trust is considered to be one of the leaders in today’s financial industry. In fact, State Street is among the world’s largest global investment firms for institutional investors and high net-worth individuals. The company serves as a bank and trust for asset management, responsible for managing, servicing, researching, and trading for over eighty percent of the top one hundred investment managers. When the United States economy hit an all-time low in 2009, the company’s response was cutting all positions by $10,000 dollars. While our country remains in a recession like state, the organization has continued to cut all positions salary levels; resulting in high turnover rates and a lack in recruiting high quality candidates. High turnover rates and the “promote within” company cultural belief has left most departments with inexperienced or inadequate upper management. State Street has also cut ninety percent of their IT department in an effort to reduce expenses; leading to employee frustration and decreased productivity. Several employees are getting terminated due to their lack of motivation and productivity; others take promotions elsewhere and search for healthier company cultures. Recently State Street has undergone thirty percent turnover at the manager level within three months. The turnover experienced at State Street was directly...
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...race, ethnicity, gender, sexuality and many more Equality Equality is ensuring individuals or groups are treated fairly and equally and no less Favourable. Promoting equality should remove discrimination in all areas of your workplace. Inclusion Inclusion is the act of including someone in something, like a school club or team. Discrimination Discrimination is an unfair treatment of a person such as someone treating you differently because of your racial group and ethnicity. 1.2 Describe how direct and indirect discrimination may occur in the work setting Direct Discrimination may occur if an employee is not considered for a promotion because of age or a job is refused to a person because of their disability. Indirect Discrimination may occur when employees are insisted to do night shifts as this could exclude those who have children to care for or by not making reasonable adjustments at work could exclude those employees with a disability. 1.3 Explain how practices that support diversity, equality and inclusion reduce the likelihood of discrimination Practices that support diversity, quality and inclusion to reduce the likelihood of discrimination may include encouraging everyone to express their views and have them listened to, which helps us to respect and celebrate peoples differences, promoting good practice valuing their individuality enabling them to be fully involved not only in their own lives but everyone around them. 3.2 Know how to work in...
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...Utilitarianism Utilitarianism argues that right and wrong actions could be distinguished by focusing on the consequences of those actions. From Utilitarianism perspective, result is the most important factor to consider when making decisions. Therefore, whether the motives behind the action is in accordance to principles or not are not as important. Even if the objectives are to be achieved by violating principles, it would still be deemed as the right thing to do. In short, as long as the objective is achieved, moral rules could be ignored as Utilitarianism based its judgment on a cost or benefit analysis. Arguments Supporting Surveillance Workplace surveillance is believed to be able to enhance employees’ productivity. With the implementation...
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...BUSINESS ETHICS 'COLLECTIVE ACTION PROBLEMS' IN PARTICULAR HOW MUCH RESPONSIBILITY DOES AN INDIVIDUAL MANAGER HAVE FOR THE ETHICAL CULTURE OF HIS/HER ORGANISATION? Ram Visvanathan Business Ethics May 28, 2014 Introduction. Ethics is very important for the prosperity of any organization. Every employee or stakeholder of an organization has got an important role to play in nurturing an ethical culture in an organization. This research paper discusses the level of responsibility that an individual manager has in the ethical culture of his or her organization. This is done with close attention to academic journals and research. The paper will derive its arguments from veteran theories like the Utilitarian and the Kantian theories. The paper will also relate its discussions with the case study about Enron a USA company that collapsed as a result of unethical behavior in the management. Some of the components that will be highlighted in the paper include; the importance of an ethical culture in an organization, the dangers of lack of ethics in an organization and the strategies that can be used to promote ethics in an organization. Justification of the research. The study of the role of individual managers in the ethical culture of an organization is a justified venture. This is because of the increased calls for ethical behaviors in organizations. The expectations of the staff and the society at large on ethical behaviors have increased tremendously...
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...goals this is a very important document that goes along with the marketing strategies and management plan. Its audience is everyone inside the business because it’s vital that employees know what they are aiming for. For example “Carlsberg aims to develop and maintain good relations with it stakeholders, because such relations are important for the Company’s development.” * Business reports may include annual sales report, annual budget reports for production and monthly update reports from marketing departments and production lines. It is very helpful to record everything that happens in the business because later on you can use all this information to gain the success, because you then can see what went wrong and you can fix that up. Or what went good and keep doing that. * Documents in the customer service department include order forms, customer complaint forms and brochures with descriptions of products and services, number of sales. All these documents are very helpful for the business because it clearly shows with what customers are happy and with what are not, sometimes it gives you clear instructions on how to improve certain products or services. A copy of a complaint it’s attached at the back of the assignment. External business documentation * Posters are a good way of promoting your business if are set up in a very agglomerate area. Future customers are able to see what do you offer, who you are, and where you are. It is also a good way of talking...
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...the most effective way to obtain adequate system security is to rely on the integrity of company employees? Why or why not? Does this seem ironic? What should a company do to ensure the integrity of its employees? The statement is ironic because employees represent both the greatest control strength and the greatest control weakness. Honest, skilled employees are the most effective fraud deterrent. However, when fraud occurs, it often involves an employee in a position of trust. As many as 90% of computer frauds are insider jobs by employees. Employers can do the following to maintain the integrity of their employees. (NOTE: Answers are introduced in this chapter and covered in more depth in Chapter 7) • Human Resource Policies. Implement human resource policies for hiring, compensating, evaluating, counseling, promoting, and discharging employees that send messages about the required level of ethical behavior and integrity • Hiring and Firing Practices: Effective hiring and firing practices include: o Screen potential employees using a thorough background checks and written tests that evaluate integrity. o o Remove fired employees from all sensitive jobs and deny them access to the computer system to avoid sabotage. • Managing Disgruntled Employees: Some employees who commit a fraud are disgruntled and they are seeking revenge or "justice" for some wrong that they perceive has been done to them. Companies should have procedures for identifying these...
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...The Auditing Process • Secure top management and board commitment • Establish an ethics audit committee • Define the scope of the audit • Review the organizational mission, goals, and values • Collect and analyze relevant information • Verify the results through an outside agent • Report the findings to Audit committee, managers, and stakeholders Secure Commitment of Top Management and the Board: • first step in the auditing process Top management may want a way to benchmark their ethical performance • The board may Initiate audits based on stakeholder concerns or in response to corporate governance reform Have been held responsible for the ethical and legal compliance programs of the company’s they oversee Establish an Ethics Oversight Committee: • Ideally, the board of directors’ financial audit committee would oversee the audit In most companies, managers or ethics officers’ conduct it • Individuals within the firm and external auditors should be involved An external auditor should not have other consulting or conflict-of-interest relationships with top managers or board members Define the Scope of the Audit The ethics audit committee should establish the scope of the audit and monitoring progress • Scope is determined by the type of business, risks faced, and the opportunities to manage ethics Includes defining the key subject matter or risk areas that are important to the ethics audit as well as the bases on which they should...
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...the project to all the employees, so that employees of the company knew that the ongoing project was the highlight of the company, thereby it reduced the resistance to reform. Second, CISCO Systems, Inc. retained a centralized management of the functional organization structure to ensure a stable organizational basis for promoting a significant innovation. Third, a powerful elites team. The project team composed of excellent IT elites, and organization motivated them efficiently in order to make them respond to the challenges actively. Fourth, Strong sense of responsibility and strong support came from the partners. CISCO chose the larger and stronger companies to be the partners in order to reach the win-win situation. CISCO chose KPMG as the integrated partner was based on the company's experience talents who have excellent professional knowledge and rich experience. As Cisco’s ERP software vendors, Oracle Corporation has stronger production capacity than other vendors, it has the ability to meet the standard of Cisco’s implementation of ERP project; at the same time, Oracle made a commitment about the long-term development of software package function. Fifth, the company’s advanced management idea and efficient operation pattern. The team's implementation strategy employed a development technique referred to as "rapid iterative prototyping." 2) What were the most important things that Cisco managers did right? What did they do wrong? The most important things...
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...existing advantage for future internal promotions. The company needs to use the tuition aid program as an incentive for already existing employees as a way of getting a higher chance of being promoted. This means that the employees that take part in the program should be highly considered over other employees for promotion positions because of their efforts and it would also motivate employees to take part and do well in the program. Secondly, their should be some sort of list or database of employees that have taken part in the tuition aid program so that they can be easily recognized and distinguished among other general employees. Thirdly, many supervisors do not regularly review the internal job postings which means that many of the company's HR professionals in-charge would have no idea about the internal job postings to start with, know who to nominate and the exact positions oped for promotions which is what the tuition aid program should be good for. Fourthly, the information in the database is outdated or incomplete, so the HR professionals wouldn't know who among the employees have completed the tuition aid program and graduated and who hasn't. This is very ineffective and Garden Gate needs to implement and improve the ways its database is organized. The HR department needs to be aware of the changes in status of their employees, and also the job openings in the different departments of the company. Does the information in the table indicate any special...
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...the critical HR systems and services needed at TI and the most effective strategies for delivering them to TI. This report describes the range of the problems that have recently uprooted in TI and their reasons to occur. Consultation with line and senior managers to identify their needs, options for the delivery of human resource services as per legislative requirements. 2. Analyse strategic and operational plans After reviewing the human resources side of the business, I have analysed that there is a likelihood of increase in the staff turnover in few years where it has now reached to 20 per cent over the past one year. Due to lack of morale amongst staff, the productivity has dropped in spite of crude measures in place. The wrong recruitment strategy is in place as initially they had been recruited on a word of mouth basis offering higher than average salaries. There is no business or human resource based goals. Business is solely focused on production of a range of instruments. There are no trade unions involved to discuss the HR issues, pay rates and other working conditions. Staffs have started undergoing certain kind of stress thinking about their personal future and job security. Productivity as measured by machine utilisation, assembly rates and output of...
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