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Public Service Reforms in Kenya: a Case Study of the E-Government

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Interview/Focus Discussion Guide

Topic: Public Service Reforms in Kenya: A Case Study of the E-government

INSTRUCTIONS: This tool seeks to obtain data on e-government in Kenya. The quality and effectiveness of this information is vital for the study. All information given will be treated with strict confidence.

1. The government of Kenya introduced the e-government program in June 2004, what would you describe as some of the key achievements over this past 10 years?

2. Based on your experience, would you say the government has done enough to leverage on ICT to improve service delivery? Explain

3. Implementation of e-government is thought to go through the following 4 stages:

I) Catalogue stage (Online presence with a website, basic information and downloadable forms)

II) Transaction stage (the public can make requests, process applications, make returns etc and get feedback from the government online)

III) Vertical integration stage (services provision at different functional levels are linked through a shared database)

IV) Horizontal integration (One –Stop –Shop, service delivery arms of government are connected to a shared database through computer interphases).

From these four stages, where will you place our current e-government platform? Explain why

4. a) What would you say have been the main challenges in implementing the e-government program over the past 10 years?

b) Any proposals on how these challenges could be overcome as we move forward?

5. In your opinion, do we have enough technical skills among the public servants to drive the next phase of the e-government? If not, what measures can the government take to build this right capacity?

6. The e-government is meant to transform the way government does business in a radical way and this requires the right attitude

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