...Leadership and Management Issues in Public Institutions Student Name College/University 1. Introduction Diversity, along with many other challenges, when managed well through the leadership qualities, becomes a strength of that organization resulting in a competitive edge over the competitors. 2. Role of Leadership and Management Leadership and management practices devise solutions for all types of organizations: public institutions and private sector organizations. These solutions have been developed by tackling and resolving the day-to-day operations and managerial problems encountered by the organizations and now have become the certified standards to practice wherever and whenever required. These practices are on a pattern of change due to the novelty of problems caused by the phenomena of diversity, added to the list of challenges. (Ospina, 2001) a. Difference between public sector and private sector An organization which is working for a government department may have similar issues to the one operating in the private sector as all the basics of the principles of leadership and management are same but the way a public sector organization deals or have the tendency to deal with the challenges make it different in its nature. This is because of the fact that the organizational development and change management procedures and practices are not of that pace which are identified profoundly in the private sector, thus the ultimate outcomes are also slower in response...
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...used by the public services to ensure they have a diverse workforce. Introduction All public services must have a range policies and procedures that they should follow to make sure that they can enforce diversity and equality. These include: – Equal opportunities policies and Anti-discriminatory policies – Grievance procedures – Bullying and harassment at work policies – Recording and monitoring of equal opportunities data and complaints – Complaints procedures for service users Equal opportunities policies and Anti-discriminatory policies – Issued by Equality and Human Rights Commission Equal opportunities and Anti-discriminatory policies are put in place to show how employees should be treated when they are going...
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...in supporting public services in dealing with issues of equality and diversity The role of a good citizen is to help the Public services by keeping peace within society. This then helps create an image that people can follow. Other factors are helping the public services to maintain a clean, respected society. Equality and diversity are huge factors within the public services, there fore if people were to help prevent this there would be a lot less conflict and confusions. For example having people of mixed race within the public services can help people who don’t speak English well; they can translate what they are saying. However, there will always be people who are discriminative and may not respect that authoritative figure. Although with more good citizens it could cause people to rethink and support the public service, rather than causing them grief, time and effort. The role of a good citizen will help influence others in society, especially when it comes to diversity. Although his will be challenging as different cultures have different views. Therefore it is impossible to make everyone diverse and support the public service demands. Good citizens will help support the public services as people will not lie, they’ll be honest. In result this would prevent many crime. For example if someone committed a crime and people truly admitted to seeing the person and telling their whereabouts, then the streets would stay safe. The key concept with diversity are, that cause...
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...Unit 3 Citizenship, Diversity and the Public Services 198410 16TH January 2014 Tom Brooks Citizenship, Diversity and the Public services In order to complete this task explain in detail the meanings associated with citizenship, diversity and terminology, also accessing the benefits of good citizens to public services and society in relation to respecting equality. I will then create an analysis of the importance to public services of good citizens by respecting equality and supporting them by respecting the key concepts associated with diversity. I will then finally give an evaluation of the role of citizens in supporting public services when having to deal with issues. Citizenship There are a number of different ways in which you are able to describe the term citizenship, citizenship is mostly known as a status that is awarded to many citizens. Citizens are the collective term for members of a specific community. British citizenship can either be gained by legally by either by birth or naturalisation, anybody who was born in the United Kingdom before 1983 would automatically considered to be a British citizen, this would also apply to children whose parents carried out a diplomatic role in the United Kingdom. After 1983 a person could become a British citizen by birth only if they had a parent who was a British citizen, or if at least one of the parents were allowed to stay in the UK permanently. If any of these criteria is not met, an application for British citizenship...
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...Definition of Diversity It means understanding that each individual is unique, and recognizing our individual differences. These can be along. the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. P1 Racism First of all racism is a criminal offence that is extremely offensive and can be taken up for some serious jail time, racism is where someone has a form of hatred towards someone for the colour of their skin, they can show this by all kinds of ways. One of the many ways that people use nowadays is by telling jokes, although some people might find these quite ‘funny’ people can take extreme offence to this, they have a right to. Also they could assault someone because of their race, some are singled out, bullied because of it, which also leading the person to think they have something wrong with them and they could see themselves as different, therefore if they see themselves as different they’re whole family. Racist Getting off the subject of Racism, although Racism sounds quite similar to the word Racist they are quite different. A racist is someone who uses racism fairly often, if someone was a racist you would know about it, a racist isn’t someone who tells a racist joke every now and then a racist would probably have tattoo’s to show what they think they are superior against, such as someone who uses Racist words in most sentences. However the...
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...When I applied for the diversity scholarship, I did it under the broader understanding of what diversity means to me. I believe true diversity includes race, religion, marital status, ethnicity, socio-economic status, gender, sexual orientation and importantly to me… age. As I later discovered, a broad definition similar to this had already been established by the diversity commission. It has been an honor and privilege working with the commission and I wish you the best in continuing to meet the ever changing diversity needs of the university and the surrounding community. Take care and God bless! Sincerely in warm regards, Question: What does the word ‘diversity’ mean to you? Large group session/personal reflection exercise Introduction This report contains the ideas, knowledge and insight that took place over a three and a half day session in Sackville, New Brunswick. The Youth For Diversity Project, aims to bring approximately 25 youth together in one arena to discuss, debate and create ideas and plans around the issue of diversity. Half of the session was spent looking at the individual and group definitions of diversity, with sessions that included both reflective and group exercises. Small groups were formed to further flesh out concepts around diversity—racism, ageism, sexual orientation, access to resources, etc.—to further understand the impact that diversity has had on us and those around us. To add to these sessions, four guest speakers were invited...
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...the business case for ethnic diversity in the British National Health Service (NHS). It seeks to contextualise issues around diversity within the current political environment, and identify the barriers to diversity in the NHS. The business case has been very strongly argued as justification for introducing both managing diversity and equal opportunity initiatives - here the paper examines the inconsistencies of using that argument, and maintains that the only justification worth presenting is that based on (deontological) moral arguments. Design/methodology/approach - The paper is conceptual in nature exploring the respective cases for diversity using a broad range of the available literature brought together as part of a rapid evidence assessment. It does so in order to make some far-reaching claims about the future justifications for active diversification of senior management in key public sector institutions. Findings - The distinctions between the business and moral cases are false, in that both have ethical reference points. However, the business case is not only difficult to translate to public sector institutions; there are also evidential problems with its adoption. In light of this the conclusion here is that the moral (deontological) case is the only one that has any long term value for proponents of diversity. Originality/value - The value of this paper is that it examines the confusion that surrounds different cases for advancing diversity as a policy aim and presents...
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...Characteristics and Environments of a Human Service Organization Lorie Janovsky BSHS/462 June 11, 2012 Kara Coleman Characteristics and Environments of a Human Service Organization When an individual is seeking help with issues that may arise in their life, finding the right human service organization is essential. The object of this paper is to evaluate one human service agency’s mission and values, stakeholders influence on the agency, marketing and public relations of the agency, and value of diversity demonstrated within the agency. The agency chosen is The United Way of Central Massachusetts. The United Way of Central Massachusetts The United Way of Central Massachusetts made a commitment to improve the lives of people in the community (United Way of Central Mass, 2010). Their vision is to have “a world where all individuals and families achieve their human potential through education, income stability, and healthy lives” (United Way Worldwide, 2012). The mission of The United Way is “to improve lives by mobilizing the caring power of communities around the world to advance the common good” (United Way Worldwide, 2012). The United Way began back in 1887 by a Denver woman, a priest, two ministers, and a rabbi (United Way Worldwide, 2012). The organization was created “to serve as an agent to collect funds for local charities, as well as to coordinate relief services, counsel and refer clients to cooperating agencies, and make emergency assistance grants in cases...
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...In this assessment I will show the ways of which the Public Services enforce methods to ensure diversity. P5- By Connor Littlewood. Diversity Statement West Midlands Police Service- "'Diversity presents a challenge and an opportunity. It presents us with the challenge of making our service accessible and relevant to all the people in the West Midlands. To achieve that goal we need to have the best possible understanding of what is wanted and required from our communities and we need to have the most knowledgeable and representative workforce to meet those needs. Critical to this will be ensuring that the actual and perceived service received by each Diverse group and individual is of the same level. This is West Midland Police’s opportunity to design and deliver local policing with Equality and Diversity as the cornerstone of our vision'". Chris Simms Chief Constable March 2010. According to that statement diversity in the terms of equality is up to scratch however, statistics show otherwise. In 2008, 25.2% of officers were female meaning that ¾ are men, further into detail ethnic minorities within in the English and Wales Police force clocked in at only 4.4%. For the Fire service 3% were women and for Ethnic minorities. The RAF contained about 1.8% ethnic minorities which means all together there ethnic minorities in the UK main public service sectors is 7.8%. If we go by the statement by Chief Constable Simms, more has to be done. Attitudes have changed dramatically...
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...and Action Plan Date: March 2009 EQUALITY IMPACT ASSESSMENT Equality Impact Assessment - Policies | | | |Title of policy being assessed: |Corporate Communication Strategy/Action Plan | |Department and Section: |Chief Executive’s | | |Public Relations | |Names and roles of officers completing this assessment: |Head of Public Relations | |Contact Telephone Numbers: |0116 305 6272 | |Date assessment completed: |5th March 2009 | |Defining the policy | | ...
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...|Course Code: JUST 20025 |[pic] | | |Course Outlines | |Course Name (Long): | | | | | |Diversity, Values and Ethics in Public Safety | | Section I: Administrative Information |Course Name (Short): Diversity, Values and Ethics |Credit Value: 3.0 | |Program(s): Police Foundations |Credit Value Notes: | |Program Coordinator(s): Michael Lloyd |Effective Term: Jan 2011 | |Course Leader or Contact: Stephanie Dimech |Prerequisites: None | | |Corequisites: None | | ...
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...good citizen benefits public services. A good citizen is a big benefit to not just public services but to society as they will work to make it a better place for everyone in it. A good citizen can help the public services in many ways for example a way to help the police would be to simply stay out of trouble so the police won’t have to waste their time on you when they could be somewhere else. There are also other ways a good citizen can help the police: They could open and run a community centre for youths to keep them off of the streets so they’re not causing the police any problems. Doing this is also a big benefit to the community as it gives youths something to do and could also be another way to educate them also. A good citizen could also volunteer for the police specials. This would be a big benefit for the police because when too many things are going on at the same time and the police are running out of officers the specials can be called to assist them. The specials are also unpaid so the police don’t need to pay them a wage. Not only do good citizens help the police but they can also help the fire service by becoming a retained fire fighter who someone that already has a full time job outside of the fire service but can then be called out by the fire service when they need it. There are currently 18 000 retained fire fighters in the UK which shows how important they are to the fire service. A good citizen can also help the ambulance service by joining St John’s...
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...P5 The role of the Public Services in promoting Equality and Diversity .The methods used by Public Services to ensure they have a diverse workforce Are the following: * Bullying and Harassment at work Policies * Policies designed to prevent bullying * They state what should be done if it happens * State responsibility is up to the individual Policy / procedures to prevent discrimination and promote equality and diversity: * Equal opportunities procedure * Grievance procedure * Bullying and harassment * Anti-discrimination * Complaints procedure P5 Georgia Johnson S188918 Citizenship assessment Equal opportunities - These policies are set out to say how employees should be treated in terms of recruitment selections, training or promotion. The policies are mostly based on codes of practice issued by Equality and Human rights commission Complaints procedure- Each ups service will have a complaints procedure to follow , and to be able to use my general public or other organisations to report poor service or any other issues that they may have or concern. For example the police complaints commission deals with complaints against police officers or for the behaviour and conduct in one or more officers during incidents or arrests. Grievance procedure – Is a standardised list of procedures and steps which should be taken when an employee has an issue or a problem which cannot be solved on an informal basis, e.g. unfair treatment...
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...……………………………………………………………………………………….7 Introduction to organization Diversity is a concept used point out the differences between groups and people. These Differences include gender, age, race, religions and etc... Workforce diversity and performance in bank of America is a very big issues that we are going to decorticate. As we know bank of America is one of the largest banking institutions in the world. They operate in almost every area in the banking industry from commercial banking to investment banking. It has a very large customer base and clients in the United States and worldwide. Bank of America is a company that has a very strong diversity program; they employ people from all around the world. They put a lot of effort in keeping all their employees in better space and good conditions to enable their well-being and so that they can keep on performing. We have the role to evaluate how the company is working toward keeping their very diverse environment sane and without conflicts. We also have to provide ways the company can improve from the state they are now. Bank of America has over 48 million customers worldwide. Bank of America is considered as one of the leading wealth management companies in the world and is also considered as the leader in the investment banking in world and trades for many companies and governments in the world. As a major global we expect them to have a very strong diversity program within their...
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...Citizenship and Diversity 1. Citizenship - the position or status of being a citizen of a particular country, granting you certain rights and responsibilities of the country 2. Racism & Racist - prejudice, discrimination, or antagonism directed against someone of a different race based on the belief that one's own race is superior 3. Discrimination - the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex OR recognition and understanding of the difference between one thing and another. 4. Prejudice - preconceived opinion that is not based on reason or actual experience. 5. Institutionalised racism - any kind of system of inequality based on race. It can occur in institutions such as public government bodies, private business corporations, and universities 6. Multiculturalism - the doctrine that several different cultures (rather than one national culture) can coexist peacefully and equitably in a single country 7. Ethnocentricity - Belief in the superiority of one's own ethnic group. 8. Sexism - prejudice, stereotyping, or discrimination, typically against women, on the basis of sex. 9. Heterosexist - a system of attitudes, bias, and discrimination in favour of opposite-sex sexuality and relationships. It can include the presumption that other people are heterosexual or that opposite-sex attractions and relationships are the only norm[2] and therefore superior ...
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