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Qdc1 - Quality Management

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QDC1 - Quality Management Homework

1. List the types of graphical charts used in operations management.
a. Flowcharts
b. Check sheets
c. Histograms
d. Cause-and-effect diagrams
e. Pareto diagrams
f. Scatter diagrams
g. Run charts
h. Control charts

2. Which charts are important in statistical process control (SPC)?
a. Two are used for variation
i. Mean charts ii. Range Charts
b. Two are used for attributes
i. P-charts
1. Used to monitor the proportion of defective items in a process ii. C-charts
1. Used to monitor the number of defects per units

3. Describe the uses of functional flowcharts.
a. Cross-functional flowcharts show the relationship between a business process and the functional units (such as departments) responsible for that process.
b. Shows the steps in a process.

4. Describe the uses of histograms.
a. A chart that shows an observed frequency distribution.
b. Provides a sense of the distribution of observed values.

5. Describe the uses of run charts.
a. To track results over time
b. To identify patterns
c. Easy to construct and interpret

6. Describe the uses of controls charts.
a. Show the performance and the variation of process or some quality or productivity indicator over time in graphical fashion that is easy to understand and interpret.
b. To identify process changes and trends over time and show the effects of corrective actions.

7. Describe the problems management faces when implementing quality and incorporating improvements into daily operations.
a. Lack of a company-wide definition of quality: Efforts are not coordinated; people are working at cross-purposes, addressing different issues, and using different measures of success.
b. Lack of a strategic plan for change: Without such a plan the chance of success is lessened and the need to address strategic implications of change is

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