Abstract
Enhanced quality control methods are increasingly critical for IT projects, often plagued with failure as performance objectives do not align with traditional measures. This study provides theoretical and practical implications for information technology (IT) project quality control, particularly within the domains of project management and performance measurement. The data provided qualitatively and quantitatively demonstrates the criticality of enhanced project quality control in the IT industry. Analysis of alternative methods provides alternatives to the traditional method. Alternative methods have been applied and well-accepted at large organizations who realized the criticality of these measures as new products, services, and results showed significant overall improvement. Overall this study demonstrates that improving quality control methods for IT projects leads to a strong project design—a key component of project success.

This study provides theoretical and practical implications for information technology (IT) project quality control, particularly within the domains of project management and performance measurement. There is “a growing disenchantment with the traditional methodology” that measures project success by approaches such as time conformance and budget adherence, prompting stakeholders and project managers to seek methods that will provide a clear analysis of project performance (Barclay & Osei-Bryson, 2008, p. 139). While stakeholders are involved in assessing the performance of any project endeavor, applying traditional methods to IT projects leaves the true impact of the project “often not realized or identified” (Barclay & Osei-Bryson, 2008, p. 140) when compared to non-IT endeavors. This work focuses on identifying why enhanced quality control is critical for IT projects, describing problems with the