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Quality Improvement In The Workplace

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This paper will discuss many things about the elements of the organizational model of my workplace. This paper will discuss my organization’s quality program, goals, and objectives, also the quality management structure. Next, I will discuss how my workplace selects quality improvement projects, and how the nursing staff is trained and supported during these projects. Lastly, this paper will discuss the quality methodology tools, the effectiveness of those tools, and how the quality improvements processes are communicated to staff, how the effectiveness is evaluated and examples of quality improvements in the organization I work for.
Quality Management Structure and Improvement Projects
The company I work for does have a quality management …show more content…
When a company puts in place a new quality improvement measure it is the staff’s responsibility to follow through with the new improvement. One example of a current quality improvement initiative that has been effective in the company I work for is about timeliness (M. Mason Cox, personal communication, November 19, 2015). Recently, we had a decreased score on our surveys for timeliness, so my organization went to action to improve this standard and care for our patients. The process that occurred to improve timeliness was pretty easy but was very effective. We all had to call in as we made it to our appointments, to ensure we were following our schedules and meeting our patient’s appointment times that we promised them. The impact on patient outcomes were very good. Our survey scores improved, and the patients’ needs were being met more timely and appropriately by calling in to show the importance of following our schedules. I believe this process did result in a change in practice for most of the staff. I think it showed everyone how timely they are and how it affects our surveys, and patients life if we are tardy or if there is a delay in care. Another example of a quality improvement initiative is family education at all times of care (M. Mason Cox, personal communication, November 19, 2015). This was found to be a need from reviewing our surveys and a plan was put in place to improve on this. The quality improvement process that occurred related to this problem was our nursing assessment forms were revised. The new forms have a spot just for teaching and education of the patient or family. The nurse is to fill this out each visit with something new you have educated the family on, then you must do further documentation in your nurses note. The assessment form being revised helps nurse to educate the families each visit, and

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