Abstract—e-Learning, of late, has been witnessing an un- precedented expansion as an opportunity for higher educa- tion. This expanding alternative mode calls for ensuring and imparting a sound and qualitative education. So the present case study made an attempt to discuss key aspects of a quality management model for eLearning currently operat- ing at the University of KKU and illustrates the issues related to the quality dimensions of e-learning. Some of these dimensions are: learning process, administrative processes, teaching materials, resources and SWOT (Strengths, Weakness, Opportunities, Threats) analysis etc. This study reiterates the relevance of imparting qualitative education through e-learning for quality improvement in ways that …show more content…
INTRODUCTION
Online learning model has emerged as a major higher education option before the global student community in general and Arab student population in particular. Higher education institutions operating in Middle East countries are making efforts to re-adjust in the light of the contem- porary challenges While advanced countries responded to these pressures of Globalization rather more successfully with their vast resources, the Arab nations are still in the process of designing strategies to re-adjust to the dynamic phase of global reforms in the higher education sector.
The last two decades have witnessed a revolution caused by rapid development of Information and Commu- nication Technology (ICT). ICT has changed the dynam- ics of various industries as well as influenced the way people interact and work in the society [21,3,6]. Quality of education includes infrastructure, teachers, students and the processes Quality is the main challenge for education system in KKU.
II. THECONCEPTOFQUALITY
The word quality itself stems from the Latin qua litas which means―of what kind. The concept of quality in education is multidimensional and embraces all functions and activities in the academic sphere. It involves quality of students, instructors/facilitators, instruction, facilities and equipment, academic programmes, curricula and assess- ment of students‘ performance. The concept of quality …show more content…
E-learning is a general term for educa- tion, training and information delivered by computers. It puts the emphasis on the gathering of skills and knowl- edge. Taking e-learning as a tool to teach and learn [9] explains the concept of e-learning in the following words; “e-learning is using the Internet to teach and learn, it includes communication, student submission of work, teacher to student and student to student communication, content delivery and enrichment, using the Internet as a research tool, and using the Internet as a publishing tool. E-Learning is a tool, like writing and speaking, that is used to teach and learn. The Internet provides a huge array of evolving tools that can enhance the teaching process, selecting and using these tools is E-learning”.
Significance of e-Learning in Education
 Because of its wider accepted concept, e-learning has a positive and developmental role in education. E- learning can be used as informative, situating, con- structive and communicative tool in the process of education [11]. E-learning also allows the creation of digital resources like digital libraries where the stu- dents, teachers and professionals can access research material and course material from any place at any time [3, 7, 14].
 E-learning in education develops higher order skills such as collaborating across time and place and solv- ing complex real world problems [4, 3, 16,