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Quality Measurement

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Submitted By plwkb99
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Healthcare is a sensitive area in which the quality of service needs to be of the highest level, without which the consequences would be dire. With this factor, there arises the need for measures to ensure that the highest level of service is being accorded to the patients. Thus arises the need to have means by which to evaluate and establish the quality of service being accorded to patients so that there can be determination of which dimensions need to be improved. Quality measures, therefore, are tools by which quantification of the processes and outcomes in healthcare, patient perceptions as well as structures or systems of organization is undertaken
(Centers for Medicare & Medicaid Services, 2016). The Centers for Medicare & Medicaid
Services, on their website explain that those parameters are chosen as they are related the goals defined for healthcare quality.
Quality measures are classified into four general categories namely structural, process, outcome and patient experience (Morris & Bailey, 2014). Structural measures seek to acquaint consumers with the healthcare provider’s systems, processes and overall capacity to dispense high quality care. Process measures on the other hand give an indication of the steps the provider takes to maintain or improve health for the healthy and the unwell respectively (Agency for
Healthcare Research and Quality, 2015). The agency also defines outcome measures as the type of measure that give a reflection of impact that healthcare services have on the status of the patient. Finally, patient experience measures give feedback from patients on their experiences as they received healthcare services, inclusive of its interpersonal dimension (Morris & Bailey,
2014). This report takes particular interest in the structural measure and the process measures of healthcare quality.
Process is the exchange and all the activities that

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