2. The five major factors influencing management thought are Economic, the availability, production, and use of resources. Social, which is the cultural aspects that affect personal relationship. The influence of political institutions has on individuals and organizations. Advancements and increase of technological aspects of conducting business. Lastly is the global influence that focus on improvement of production quality and costs to compete in global marketplace.

5. The quantitative perspective has four main key points. The first being the main point, decision making to resolve problems or situations by the manager(s). These decisions are not solely based on first emotion or though on the situation but are summed up by using a measurable criteria to create a course of action. A quantitative model is used to help assess the impact of each alternative. Computers have become an integral part in the problem solving process.

7. Prior to the contingency plan the common mistake was that "one-best-way" management principles could be applied with the same techniques to every organization. However, experienced managers know that not all people and situations should be handled identically. Therefore, the contingency approach holds that universal solutions and principles cannot be applied to organizations. It is the job of managers to identify the appropriate approach.

8. There are three main influences to the though process of management that will become more prevalent in the future. The focus on diversity initiatives within both the workplace as well as within management. Workers will play a more established role focusing on more on individual decision making, problem solving and working together as team players. Lastly the concern of quality and the commitment of the organization as a whole to achieve the highest quality of