* * | Spoken messages have a relational dimension. | | | | * Question 2
0.5 out of 0.5 points | | | Cultivating informal networks within and outside your organization can benefit your career. | | | | | | | | | | * Question 3
0.5 out of 0.5 points | | | Communication skills are important in people-oriented careers but not in high-tech jobs. | | | | | | | | | | * Question 4
0.5 out of 0.5 points | | | It is not a good idea to send a message via more than one channel, because that would create redundancy. | | | | | | | | | | * Question 5
0.5 out of 0.5 points | | | Some experts have estimated that the average business executive spends about 45 minutes out of every hour communicating. | | | | | | | | | | * Question 6
0.5 out of 0.5 points | | | Fax, e-mail, and voice mail are examples of communication channels. | | | | | | | | | | * Question 7
0.5 out of 0.5 points | | | Handwritten notes of thanks or sympathy express thoughtfulness and add a personal touch that typed messages lose. | | | | | | | | | | * Question 8
0 out of 0.5 points | | | When you complain to your supervisor that the new company software is not working correctly, you are using downward communication. | | | | | | | | | | * Question 9
0.5 out of 0.5 points | | | In many organizations employees are hesitant to provide honest upward communication | | | | | | | | | | * Question 10
0 out of 0.5 points | | | When you attend a company meeting that serves as a pep talk, this is an example of upward communication. | | | | | | | | | | * Question 11
0.5 out of 0.5 points | | | Some of the most powerful rules of an organization's culture are unspoken, yet they are clearly understood by the members. | | | | | | | | |