...Been? is a short story based on a serial killer in Tucson, Arizona known as the “Pied Piper,” written by Joyce Oates. As the story follows a teenage girl named Connie, the reader is introduced to several different people in Connie’s life, including friends, family, and foes. One foe in particular, Arnold Friend, makes a strong impact on Connie’s life and the reader’s mind. The big question here is whether or not Arnold Friend’s impact is positive or negative: civil vs. evil. The appearance of both a civil and evil Arnold Friend shows us how complex human nature is, and the intricacies that go into creating someone’s personality. This complexity of human nature is shown through Arnold Friend’s actions and dialogue, and Connie’s tailored reactions to Arnold Friend. Arnold Friend is a man that has some very dark, evil tendencies. This is shown through his actions regarding Connie. Let us start with his stalking of Connie. The first time Connie sees him, he calls to her “Gonna get you, baby,” and she turns away, dismissing him (Oates 209). When a pretty girl is out in public, cat calls can come at any time in any place, however, they are usually just that; cat calls that mean nothing, and that are forgotten about by the end of the day. Arnold Friend takes the cat call to a whole new level, showing up at Connie’s house the following Sunday afternoon. What started off as a simple lewd remark turned into him tracking her down, like Arnold Friend is hunting Connie. He does not come alone...
Words: 1705 - Pages: 7
...Audience Analysis Paper Karla Ramirez University of Phoenix Audience Analysis Paper Effective communication is essential in any business to succeed. “Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible” (Mind Tools Ltd., para. 1). Presenting any message to a group requires an individual to know the audience. Analyzing the audience will allow the sender to understand the audience motivation in addition how to connect with the audience. Prior to addressing an audience, the sender will consider the characteristics of the audience, appropriate communication channels, the diversity of the audience and ensuring the message is effective. Characteristics of the Audience Speaking to a group of individuals one will encounter many personalities. While preparing a message the sender must consider the characteristic of the audience. In a group presentation, the sender may try to find a common ground among his or her audience looking at common characteristics. The sender can profile his or her audience using demographic and psychographic characteristics. “Demographic characteristics are measurable features that can be counted objectively: age, sex, race, religion, education level, income, and so on” (Locker & Kienzler, 2008, p. 44). “Psychographic characteristics are qualitative rather than quantitative: values, beliefs...
Words: 1094 - Pages: 5
...Singapore Airlines Case Study (student paper) Singapore Airlines was created in 1972 following a separation from Malaysian Airlines. In the wake of reorganization, Singapore Airlines undertook aggressive growth, investing and trading to maximize profitability and expand market share. Through this change, a new company philosophy emerged, “Success or failure is largely dictated by the quality of service it provides” (Wyckoff, 1989). By reinventing the company infrastructure and introducing new initiatives focused on excellence in customer service, Singapore Airlines became a global leader in the service industry, elevating existing standards among competitors. Evaluation of Workforce Management Program The strategy widely utilized by Singapore Airlines to ensure differentiation in an increasingly competitive market was its attention to in-flight service. “Good flight service [was] important in its own right and is a reflection of attention to detail throughout the airline” (Wyckoff, 1989). This statement perpetuated the belief that excellence in service was directly tied to the careful selection and individual performance of in-flight crews charged with the responsibility of fulfilling the needs of individual passengers and exuding the levels of service demanded by the organization. Applicants destined to work as flight stewards were drawn from a very young population, typically spanning the ages of 18-25 years of age with high school equivalency against the English system...
Words: 1331 - Pages: 6
...to drink beer without getting fat. Basically light lagers are made from using less hops and barley in the brewing process and watering down the lager, essentially creating a lighter color and less filling beer. Almost every beer is either ale or a lager. Lagers are fermented at colder temperatures than ales. They tend to have cleaner, crispier flavors and tamper-down aromas. When it comes to the color though, it comes down to the Maillard reaction. The Maillard reaction came around in the late 1800’s by the work of a French chemist known as Louis-Camille Maillard. This reaction is one of the most important reactions to know in how lager looks different from an amber or a stout beer. This reaction may also be known as “browning” in the brewing world. It’s basically heating sugar until the sugar compound is by itself and having amino acids react the reducing sugar. It is to be known that the reaction only happens at elevated temperatures but it can happen at room temperatures as well. Caramelization has similarities to the Maillard reaction as well which gives beer its final color. Color that a lager or ale is measured by is degrees Lovibond, devised by Joseph Williams Lovibond. Degrees Lovibond or “L” scale is a measure of the color of any beer, whiskey, or sugar solutions. This determination takes place by comparing the color of the beer to a series of amber to brown glass slides known as SRM(Standard Reference Method). The scale ranges from 1 to anywhere in the hundreds, but...
Words: 1042 - Pages: 5
...troubles in their relationship. The middle of this text Alex is hiding under his mom and fathers bed, because he doesn’t want to do his homework. While Alex is hiding his parents come in, they are wrangle a bit, his mother tries to get the fathers attention, but he keeps dismissing her instead. He don’t want to listen to her, he’s even more care about the Vernissage they are going to later that night. She is asking, “What do you think?” and he replies “It is very nice, Frances. Lovely.” He is trying to get out of the conversation between them as easy as possibly. While Alex lay under the bed, he was thinking about how his fathers reaction was, when the mother was asking, “what do you think?” he knew that voice, it was the same reaction as when Alex showed him something he’d make at school, it was always the same reaction, even though it was something special. Alex is not teenager yet, but I think he is on his way to become teenager, because he wants to give up his banana sandwiches, even though he liked them so much. But he is not mature enough yet, to give up his sandwiches even though he thinks it is time to stop eating banana sandwiches. Then we can she he is not mature enough to take hard decision as here, because he still cares about others opinion, he is still scared of being bullied. Another symbol of being immature is when Alex is hiding under the bed, because he doesn’t want to do his homework that is a big sign of being childish, because...
Words: 717 - Pages: 3
... Emotional Intelligence Activities Ages 13-18 InTRApersonal Scale Self Regard.............................................. Lay It On The Line Emotional Self-Awareness ......................Today I Feel Name Game I Am Assertiveness ..........................................Am I Assertive? Get A Grip On Anger Independence ..........................................Setting Goals To Do List Self-Actualization ...................................Teen Spotlight Confidence Exam InTERpersonal Scale Empathy................................................... Dear Responsible Friend High Five Social Responsibility ................................Focus Group Overcoming Problems Interpersonal Relationship ......................Fishing For Compliments If I Had A Million Dollars Adaptability Scale Reality Testing .........................................Things Are Not Always as They Seem Understanding Emotions...
Words: 4432 - Pages: 18
...of the truths you normally hide from yourself and others -- if you do it right. If you feel a certain way that is violent or wrong, something you would never act upon but something that people don't like to admit is human, it will come out in your writing. The things in your subconscious surface almost in a willful way on the blank page. Now i like to think that I'm a much better poet. I do have several poems.I've really been trying to put a lot more than words into my poetry as of late. Someday, I want my poetry to have an impact on someone's life. Then I think I've achieved my goal as a writer. Writing can change your life as well, and for the better with time and effort, you decide. It might take a comment or compliment or adverse reaction, but writing that cameos from ones soul will be unleashed. Whether it is by blogging or by writing a novel, or by simply writing hubs you can make your own mark as a writer....
Words: 304 - Pages: 2
...Rough Draft In the novel To Kill a Mockingbird there are various key themes that Harper Lee includes, ranging from the importance of family all the way to innocence. One of the most recurring themes in the book is moral development.In To Kill a Mockingbird, Harper Lee conveys the theme that self control reveals a person’s higher moral development when Scout refuses to fight the boy that is bullying her, when Atticus compliments the woman that was screaming insults at his children, and when Atticus walks away after Robert Ewell spit in his face. One scene in To Kill A Mockingbird where Harper Lee displays the integrity needed to execute self control is when Scout is being antagonized by a boy at her school about how her father is defending Tom Robinson, and when asked to fight, she decides, instead, to walk away. She was tempted to attain revenge, but then she, “drew a bead on him, remembered what Atticus had said, then dropped [her] fists and walked away” (Lee 102). She was mentally strong, and instead of listening to the angry voices inside of her, she followed the advice of her elders. It was a major milestone for her, as it was, “...first time [she] had ever walked away from a fight” (Lee 102)....
Words: 765 - Pages: 4
...Raise the Bar In the article, “The Coddling of the American Mind,” Greg Lukianoff and Jonathan Haidt state that the use of trigger warnings on college campuses are having unintended consequences. A trigger warning is used by a professor to notify students when they are about to discuss material that has the potential to be upsetting or offensive. Lukianoff and Haidt believe that these trigger warnings have been put in place to appease the student’s demands for a safe space where they can learn. The article opens by stating. “a movement is arising, undirected, and driven largely by students, to scrub campuses clean of words, ideas, and subjects that may cause discomfort or give offense.” The authors argue that this movement stems from a generation that feels entitled to the right to not be offended. This has led to a social environment where professors and students alike feel fearful to speak their mind freely. The trigger warnings these professors are using exasperate the current atmosphere of extreme political correctness. In the view of Lukianoff and Haidt, these trigger warnings are gasoline on the fire. Their claim is that the warnings lead to unforeseen consequences. The warnings lead to the censorship of controversial or challenging ideas. Due to this fact, this generation of students are graduating college ill prepared for the real world. To even further their claim, Lukianoff and Haidt state that trigger warnings lead to increased anxiety and mental illness...
Words: 974 - Pages: 4
...scooped up early adopters • Risk being driven out by new disruptive technology • Highly imitable – startups and new entrants can copy • Organic Growth tends to push sustaining technologies upward relative to performance demanded by low end of market Reactions from Competitors • Copy-cats Organic Growth likely to drive technology improvement Companies must continually look for ways to take advantage of the opportunity they’re creating, or be vulnerable to resulting disruptive technologies. Options for Square: International Expansion Rewards • Massive untapped opportunities in other markets, engine for growth • Can focus on “best fit” markets • International Growth likely to accelerate technology improvement International presence allows for better fit for large, international retailers if pursuing Adjacency strategy. Risks • Existing established international market copy-cats, and new copy-cats will emerge. • Differing regulations or business environment, could require new features, development, versioning products, feature creep. • Partnership Risks, entering some markets without strong partnerships is highly problematic • High Capex Reactions from Competitors • Increase in the number of Copy-cats • Steadily make market look more attractive for large companies Will increase the number of apparent low end opportunities as new markets are developed, increasing the likelihood of an unanticipated...
Words: 934 - Pages: 4
...American culture, as well as many other places around the world are tattoos. The earliest tattoos came from places like Egypt and Polynesia. In today's society, many people have tattoos, whether just for enjoyment or to symbolize personal meaning. Tattooing has directly affected me in many ways. I currently have 12 tattoos in various places that all have great meaning to me. However, when it comes to trying to find employment, it is not easy. While my tattoos are easy to hide, it is hard to keep them hidden for too long since that requires me to wear long sleeves year-round, which is not possible since I live in the desert. I do also get some negative reactions to my tattoos especially at places like my children's school, where I feel as though I am looked down upon by other parents and faculty. However, I also do get a lot of compliments, but people who do not have tattoos think it is okay to touch me to see my ink. References Doss, E. (2002). Twentieth-Century American Art. Oxford, UK: Oxford University...
Words: 338 - Pages: 2
...What Did You Do With Your Idle Time Manuel Bendana ENG 125 Introduction to Literature Prof. Benjamin Mirov November 5, 2012 Billy Collin’s poem, “You, Reader,” is a humor-filled narrative that catches the reader’s attention and illustrates how two strangers are interlaced with one another all while showing how idle time can be used productively. While reading the poem, it can also be noted that time and what you choose to do with it is a constant theme. The persona in this poem, who happens to be the speaker, expresses how he is linked to the reader. The main link between the reader and the author is the poem itself in its literal sense. Grabbing the Reader’s Attention The poem begins with an attention-grabbing dramatic monologue; “I wonder how you are going to feel when you find out that I wrote this instead if you” (as cited in Clugston, 2010, section 12.1). This very first line comes off as arrogant and cocky, in result creating dramatic tension between the speaker and the reader. The persona grabs the reader’s attention by using detailed imagery about the particular day that he sat down to write the poem. The narrator paints a picture by describing the environment that he was in while writing the poem. He remembers to, “mention with a pen the rain soaked windows, the ivy-wallpaper” (as cited in Clugston, 2010, section 12.1). The scenery in this...
Words: 966 - Pages: 4
...Stress is a reaction that emanate from once body in response to any demand in the process of assimilating any change either good or bad. The body responds to this by releasing chemical that gives the body energy to help in facing the situation ahead. Stress is very perceptive and very complex depending on the practice that one undertakes on daily basis. In the case here, we will embark on the workplace stress in nursing. Stress in nursing can be caused by various factors due to the complexity and the demand of the job. The causes range from the workload they are engaged in on daily basis. They may also be stressed by the kind of leadership that is in their work place. The other possibility of cause of stress is the emotional cost as well as the professional conflict that is mainly brought by either not knowing how to carry out a certain operation or incompetence in certain field of operation (Cox, 1978). This requires them to be well supported mentally and physically as the work they does is very sensitive and fragile. Each person has to evaluate him/herself to come up with an issue that stress oneself more to ensure that affirmative action is taken against such issue preventing becoming a nuisance in the work place. For my case here, I will discuss death of patient as the main cause of stress as a nurse. In each and everything that one does has the desire to make it work. Otherwise, if one thing goes contrary to once will, one feels demoralized and thus stress. According to...
Words: 679 - Pages: 3
...They originated to aid one individual in the ability to say something back to another individual that is slinging mean remarks. What they convey is not necessarily the truth. The reality is that words really do hurt. They may not leave a visible bruise, but they definitely leave a mark on our sense of well-being, sometimes a permanent scar. Words are a very powerful force that can have very powerful effects. Many people underestimate the power of their words as well as how they affect others or even themselves. Whether the words that are said come out negative or positive in meaning, each one has an effect that is equivalent to it. Sometimes words are meant to instill fear of a child and encourage an improvement. Some words are meant as a compliment and used to build confidence. It is important to be impeccable with the words we choose, albeit positive or negative, the effects can be profound. Words that are positive or negative remain with us in our sub-conscious and become pictures of what we hold ourselves to be. Words can be perceived differently than the original intent of the person speaking those words. If a boss says to an employee, let’s say his name is Jeff, that the new employee is doing a far better job than Jeff is and the new person is not making any of the mistakes Jeff ever made. The boss's intent is to motivate Jeff that he needs to work harder to keep up with the new employee and not look bad. As a result of the negative remarks from the boss, Jeff was not encouraged...
Words: 1428 - Pages: 6
...ILM Level 5 Examples Think for a moment about your own team’s reaction to complaints. When a customer complains what is your work team’s usual reaction? Which answer best describes their usual behaviour and attitude? How does this reaction impact on your customer’s perception of you as an organisation? I try to encourage my team to regard the complaint positively and use it as an opportunity to strengthen links with the complaining customer. In many cases, however, I would say that my work team’s usual reaction would be to listen carefully and deal with the problem promptly and efficiently. Customer services training given to my team, together with guidance in team meetings, encourages each individual to take ownership of the complaint and use it as a learning experience that helps them to improve the service given to customers. I encourage discussion of complaints and how they have been handled and, as a team, we look at how something could have been done better. I try to ensure there is no ‘blame culture’ to avoid staff feeling the need to cover up mistakes or complaints. I am aware of other teams whose members have refused to accept complaints as a positive and they have been defensive and argumentative with customers which have caused enormous difficulties for our organisation. As a public sector body I feel it is even more important that we offer the best possible customer service. Just because our ‘customers’ cannot go anywhere else for our services ...
Words: 1000 - Pages: 4
