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INTRODUCTION
If you’ve gone from here to there or just about anywhere in India, chances are you’ve driven with MARUTI SUZUKI, as their slogan says “Way of Life”. Maruti Suzuki India Limited, commonly referred to as Maruti and formerly known as Maruti Udyog Limited, is an automobile manufacturer in India. It is a subsidiary of Japanese automobile and motorcycle manufacturer Suzuki. For over 3 decades now, they have been going places with India.
Its manufacturing facilities are located at two facilities Gurgaon and Manesar in Haryana, south of Delhi. In 1982, little did this quiet suburb of New Delhi know that it was to become the seat of India’s automobile revolution, at the Maruti Suzuki factory? In 1982, India turned out just 40,000 cars every year. The Maruti 800 rolled out and a new chapter began.
Their story was an obsession with customer delight*, unheard of until then.
It was about a commitment to create value of innovation, quality, creativity, partnerships, openness and learning.
It was a new story of leadership. Today, Maruti Suzuki alone makes 1.5 million cars every year. That’s one car every 12 seconds. It was also the story of motoring revolution-cars that delivered great performance, efficiency and environment friendliness with low cost of ownership. A story built on Suzuki’s belief in small cars for a big future one that enabled millions of Indians to make driving a way of life. Indians, and India, got into the driver’s seat, and they were happy to drive with them in the fast lane.
So what drives them? Their relationship with the millions of Indians who drive their cars, their team of over 9000 dedicated and passionate professionals

*Customer Delight: The result of delivering a product or service that exceeds customer expectations.. turning out 17 cars with over 150 variants. They are backed by a nationwide service network spanning 1422

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