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Red Bluff Inn

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1. ¿Cuáles son las dos preocupaciones más importantes relacionadas al posible fraude del motel? Para cada preocupación, crear 2 ó 3 controles que funcionarían efectivamente para reducir el riesgo relacionado a mis preocupaciones. • La pareja que Matthew contrató para administrar el motel podría tomar dinero de la renta de las habitaciones. Control: El control adecuado para prevenir esta situación podría ser requerir a la pareja y al personal de mantenimiento, que mantengan por separado registros de la cantidad de huéspedes registrados en el motel. Además eventualmente revisar estos registros, para estar seguros que coincidan la cantidad de huéspedes ingresados con la cantidad de habitaciones limpiadas. Para mayor seguridad Matthew puede solicitar que estos reportes sean enviados una vez a la semana. • La pareja podría agregar sus gastos personales como gastos del giro del negocio. Control: Cuando Matthew visite el motel, él puede revisar los registros y todas las facturas concernientes a los gastos del motel para verificar que todo lo registrado haya sido usado para propósitos del negocio únicamente. 2. ¿Cuáles son las dos preocupaciones más importantes relacionadas al posible fraude del café? Para cada preocupación, crear 2 ó 3 controles que funcionarían efectivamente para reducir el riesgo relacionado a mis preocupaciones. • Los administradores podrían permitir que sus familiares coman en el café sin cobrarles o con un descuento no permitido. Control: Establecer políticas y procedimientos que permitan que se lleve un control adecuado sobre todos los inventarios y recursos del café. Se puede solicitar a todos los proveedores que se entregue una lista detallada de todo lo enviado al café, y que los cheques mayores a cierto monto que sean firmados únicamente por Matthew. • Además ellos podrían usar comida del inventario del restaurante para su uso propio, esto es debido a que existe un riesgo porque ellos viven cerca del motel. Control: Durante las visitas de Matthew al café puede verificar registros y facturas para ver que todo haya está relacionado con el negocio. Además la persona que lleva la caja no debe de llevar los libros, ni depositar al banco; esto para evitar centralización de funciones.

Red Bluff Inn & Café

María de los Angeles Valdés Méndez 20100297 3. Brevemente describa el impacto que cada control propuesto tendría en la eficiencia de correr el negocio. Son nuestros controles eficaces y eficientes? En mi opinión deberíamos tomar en cuenta la relación costo beneficio de implementar los controles. Si el costo de implementarlo es mayor al costo de detectar o prevenir el posible fraude, el control no es eficiente. Sin ebargo el costo de las pérdidas por fraude puede ser demasiado alto, motivo por el se adopta el control. Por ejemplo, el llevar controles por separado de los huéspedes, puede conllevar un mayor tiempo de implementación del mismo, sin embargo Matthew puede tener por seguro que no se va a dejar pasar algún huesped. De igual manera, el costo de llevar un inventario detallado puede ser alto, debido a que semana a semana se debe hacer un conteo de todos los recursos del motel y del café; sin embargo esto puede ayudar a Matthew a llevar un control sobre todos los productos del negocio. 4. Describir el impacto potencial de sus controles propuestos en la moral de la pareja a cargo de las operaciones del día a día. ¿Cómo podría Matt lidiar con sus preocupaciones? El objetivo de los controles propuestos es reducir las carácteristicas del triángulo del fraude, es decir, oportunidad, fraude e incentivo. Sin embargo, no se debe hacer tan excesivo, debido que el colaborador debe tener cierto "empowerment" y poder de decisión, pero no debe parecer que desconfiamos por completo de ellos. Matthew debe explicarle a los administradores que los controles son importantes para ayudar a que el motel y el café funcionen eficientemente, sin importar quien lo maneje. Además de una buena implementación de controles, les puede evitar problemas a ellos como administradores. A pesar de implementar controles, por la naturaleza del negocio Matthew debe confiar razonablemente en la pareja para que maneje el negocio debido a que el está lejos.

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