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Reinforce, Refer, Release

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Reinforce, Refer, or Release In the field of Human Services we will be challenged with various types of issues with our clients that come in for assistance; however unfortunately we also have to deal with issues that occur with our co-workers. It is very important to address an issue right away and not let it get out of hand. If it is not addressed immediately this can cause tension between co-workers which can also lead to problems with the client if they find out that things are not right within the agency. This can lead the client to lose trust or even confidence in the agency and look elsewhere for assistance. I will be discussing three different scenarios that could possibly arise within an agency. I will portray the position of a human service manager and describe how I would handle these situations using one of the recommendation’s of reinforce, refer, and release. The first situation is with Tom Martin a 32 year old male, Caucasian, and divorced. Tom as worked for Family Support Center for 4 years now. Tom works with adults as an individual counselor though he might not be outstanding; however he is satisfactory at what he does. Upon reviewing some of his cases evidence shows that four female clients have withdrawn from the agency with no explanation. A female client has come forward and has accused Tom of making inappropriate sexual comments, has bought her gifts, and they had one out of the office date. Tom also implied he could help this client in getting her children back in her care and out of protective service in return of a favor. Tom has denied all accusations that were brought to his attention; however he does admit that he did find himself attractive to her. Given all this information within Tom’s case files of the four women who terminated their counseling with no explanation, the two previous accusations that could not be

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