...Task 1 Culture and Structure McDonald’s organisation structure in every chain store. McDonald’s managing organisational at the top are the restaurant manager, and under that are the first and second assistant managers. And the assistant is executive the trainee manager, below that are the floor manager, that include the shift running floor manager, floor manager and the trainee floor manage. In this floor manager, the shift running is the top, and trainee is the low. Finally, the floor manager is managing other employee.The organization structure of McDonald’s is pyramid-shaped, to ensure consistency of service delivery across all country Since its inception, Kentucky Fried Chicken has evolved through some different company changes. In 1986, PepsiCo was acquired KFC, which is trying to expand some of its fast food service restaurants. (Kelley 2010) In the two companies of McDonald's and Kentucky Fried Chicken, they have some different organisation structure. That is the Kentucky Fried Chicken company acquired by other company to control their structure, but the McDonald's is control by the Chairman. And the KFC is set up the middle management team to manage the chain store, but the McDonald's is the SVP manage for each country, and then the SVP will give the control to each chain store restaurant manage. McDonald provides inclusiveness and diversity for everyone to equal opportunities and contributes to the success. Such as the integration of diversity initiatives into our...
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...employees, related with HR * Employees satisfaction = Customer satisfaction = Stockholder satisfaction * Sustainability is about coordinated, supportive HR driving forward in cooperation with Line Managers.HR using structured aligned processes and auditing Line Manager’s effectiveness * Job & team design * Recruitment & selection * Training & development * Motivation & retention * Performance management * Compensation Management * Career planning * Succession planning * HR planning * Employee relations * The structure of HR must be changed to become more like a consulting organisation; traditional functions like compensation, recruiting and employee relations must be completely reorganised to provide advice and metrics rather than direct service. * HR shifts the responsibility for "owning" people programmes and employee productivity to employees and managers; HR ensures that every "people" related system focuses on measuring, recognizing and rewarding productivity and results; it makes sure that "performance" rather than "trying" or "effort" permeates the entire culture and everyone's way of thinking; the performance culture strategy is the broadest and most impactful of all HR strategies...
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...Opportunities in Hospitality Industry Cruise Line Hotel Director - The Hotel Director oversees the whole Hotel Operations including the Guest Services department, the Food and Beverage department, the Housekeeping department, and the Entertainment department. Marketing and Revenue Manager - Oversees all the revenues onboard the ship and helps implement strategies to increase onboard sales within various departments. Candidate works closely with the Hotel Director and Cruise Director as well as the Training and Development Manager. Guest Services Manager - Oversees the Customer Relations Manager, Financial Controller, and Shore Excursions Manager. Customer Relations Manager - Manages the guest service team to achieve optimal passenger service. The Customer Relations Manager enforces policies and procedures for front desk cash handling. Financial Controller – Manages the financial controls and accounting functions of the vessel. This person provides the financial reporting to the Hotel Director. The Financial Controller manages credit card and cash transactions. This position oversees and trains the Front Desk Supervisor as well as the Night Manager/Auditor. Shore Excursion Manager - Manages the shore excursion desk; Books shore excursions for guests; Supervises the Shore Excursion Assistants; Handles and resolves guest complaints; Liaises with shoreside tour operators. Guest Services Supervisor - The Guest Services Supervisor addresses guest complaints and provides...
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...towards their side. Training Program To accomplish organisation target One the central point is preparing project to bolster organisational future. IKEA's needs to develop multinational furniture chain and it are critical for Leader ship...
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...Functions of Management Paper University of Phoenix Management theory, Application, and Practice October 25, 2010 Functions of Management Paper This paper identifies the four functions of Management and their relations to a combined government and military job. The four functions of management are Planning, leading, organizing, and controlling (Timmreck, 2009). The paper identifies how internal stakeholders of Norfolk Naval Shipyard apply the four functions of management. It is apparent that these four functions of Management within both military and civilian organizations have simulularities and work together to accomplish their goals. The United States Navy is a military service that receives orders from higher servicemen of rank to complete various missions at sea. The word “goals” in the military is not used; instead they use the words “Objective or Mission.” Norfolk Navy Shipyards is a Navy ship repair facility in Portsmouth Virginia since 1767 (October 25, 2010), which applies the four functions of management in its own way. Norfolk Navy Shipyard repair facility repairs and overhauls Navy ships and uses the words, agenda, commitments, and plan of actions instead of the word “goals” when conducting both administrative and mechanical work. Government and Military Internal Stakeholders The Norfolk Naval Shipyard’s internal stakeholders are government employees including the military, superintendents, directors, and supervisors. These stakeholders...
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...management as well as employees in corporations, as human beings always look to benefit for themselves above others. Respect to others is another major aspect ethical aspect that should be present in organizations. Exxon Valdez allowed happenings which were seen as common practice. In any other situation this would taboo and not ethical. There was conflict of interest in the safety of the crew and the environment as seen with the emergency training and planning and the captaining skills which resulted in a natural disaster which should have been prevented. An analysis of the traits of a profession evidently suggests management would arguably not be classified as a profession. Ultimately managers therefore do not adhere to the same level of ethical standards as professionals. For Exxon managers to be ethically responsible in their commercial roles they need to find ways of balancing the needs of the company and satisfying their own personal interests with that of the organisation. One way of achieving this is to strictly adhere to the organisations code of ethics, which sets out the best way to behave in certain situations. Table of Contents Oceana Pharmaceutical 1 Executive summary 2 Introduction 3 Body 5 Ethical issues faced by Management at Exxon and similar corporations 5 Relevant norms, ethical principles, codes of ethics, applicable to the management of Exxon Valdez 8 Is management a profession?...
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...The Entity-Relationship Unified View of Data PETER PIN-SHAN Massachusetts Model-Toward a CHEN Institute of Technology A data model, called the entity-relationship model, is proposed. This model incorporates some of the important semantic information about the real world. A special diagrammatic technique is introduced as a tool for database design. An example of database design and description using the model and the diagrammatic technique is given. Some implications for data integrity, information retrieval, and data manipulation are discussed. The entity-relationship model can be used as a basis for unification of different views of data: t,he network model, the relational model, and the entity set model. Semantic ambiguities in these models are analyzed. Possible ways to derive their views of data from the entity-relationship model are presented. Key Words and Phrases: database design, logical view of data, semantics of data, data models, entity-relationship model, relational model, Data Base Task Group, network model, entity set model, data definition and manipulation, data integrity and consistency CR Categories: 3.50, 3.70, 4.33, 4.34 1. INTRODUCTION The logical view of data has been an important issue in recent years. Three major data models have been proposed: the network model [2, 3, 71, the relational model [S), and the entity set model [25]. These models have their own strengths and weaknesses. The network model provides a more natural...
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...kenyatta university Introduction to business and management Prof.Alex selel 2006 Undergraduate study in Economics, Management,Finance and the Social Sciences This is an extract from a subject guide for an undergraduate course offered as part of the kenyatta university International Programmes in Economics, Management, Finance and the Social Sciences. Materials for these programmes are developed by academics at the kenyatta university School of Economics and Political Science (LSE). ContentsIntroduction1Aims of the course2 Learning outcomes2 Reading and learning resources2 Online study resources6 Developing a glossary7 Hours of study and using this subject guide8 The structure of this course10 Examination advice.11 Section 1: The development of business and management13Chapter 1: Concepts, definitions and origins15Aims of the chapter15 Learning outcomes15 Essential reading15 Further reading16 Beginning your study16 The importance of key concepts16 A closer look at business and organisations17 A closer look at management19 The evolution of business and management studies21 Chapter review25 A reminder of your learning outcomes26 Sample examination questions26 Advice on answering a question26 Chapter 2: Understanding the business organisation – a multidisciplinary approach29Aims of the chapter29 Learning outcomes29 Essential reading29 Further reading30 Introduction30 A multidisciplinary view of business and management30 Sociological perspectives31...
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...to achieve those goals (Bateman & Snell, 2009). Planning includes determining the current situation as well and predicting the future situations, establishing goals, making decisions in which the company will participate in, determining business strategies and establishing the resources needed to accomplish the company’s ambitions. Planning plays a large role in the management at my company and is extremely important in the success of the company. Managers have to determine lead times to get parts and materials in the door in sufficient time. This affects the date the completed parts ship out the door, which affects the dollars shipped for the month as well as making the customer’s final ship dates on the sales orders. Managers also have to plan the time it takes to build the parts from the time the materials come in the door to properly calculate if we can make the customer’s final ship date. Planning in my organization ultimately affects the success of our company as a whole. The company relies on each department manager to properly plan the times so the process runs smooth and we are shipping parts on time to the...
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...CHAPTER – I 1.1 ABOUT THE TOPIC Quality of work life means “the degree top which members of a work organization are able to satisfy important personal needs through their experience in the organization” QWL could be defined as “the Quality of the relationship between the man and task. QWL is a process by which an organization responds to employee needs for developing mechanism to allow them to share fully in making the decisions that design their lives at work. Quality of work life has gained deserved prominence in the Organizational Behavior as an indicator of the overall of human experience in the work place. It expresses a special way of thinking about people their work, and the organizational in which careers are fulfilled. QWL refers to the relationship between a worker and his environment, adding the human dimension to the technical and economic dimensions within which the work is normally viewed and designed. QWL focus on the problem of creating a human working environment where employees work co – operatively and achieve results collectively. It also includes. • The programme seeks to promote human dignity and growth • Employees work collaboratively They determine work change participate • The programme assume compatibility of people and organization QWL refers to the level of satisfaction, motivation, involvement and commitment individuals experience with respect to their line at work. QWL is the degree...
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...Carnival Cruise Lines Crisis Communication Analysis This analysis will outline details of a major event that affected one of the biggest cruise companies in America. Carnival Cruise Lines, is world renowned as “the Fun Ship” to families far and wide. They’re mission states: “Our mission is to take the world on vacation and deliver exceptional experiences through many of the world's best-known cruise brands that cater to a variety of different geographic regions and lifestyles, all at an outstanding value unrivaled on land or at sea.” It is by this statement, that many guests come aboard their broad array of cruise line carriers. They have a ship for every budget! The Carnival Corporation umbrella holds within itself several other well known cruise lines such as, AIDA, Carnival Cruise Lines, Costa, Cunard, Holland America, Princess Cruises, P&O Cruises Australia, P&O Cruises UK and Seabourn. They are also on the brink of establishing a domestic cruise line with China. This great company was founded by Ted Arison, and has grown over time and has become Carnival Corporation & PLC. As with many great companies, “there will always be some sort of crisis” as Jack Welch states in Chapter ten of his book Winning (Winning, 2005). Unfortunately, it was no different for Carnival. While there have been several crises that took place in this organization, dating back to 1998, the one we will be discussing and analyzing directly is the Carnival Triumph disaster from...
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...Role of a professional manager A role in business context, is an expected set of activities or behaviours stemming from a job ‘henry mintzberg’ conducted several land mark studies of managerial roles.according to him ,the 17 managerial roles as follows. These groups are grouped according to the managerial function. Planning 1.strategic planner Top level managers engage in strategic planning,usually assisted by input from others through out the organization.specific activities in this role include:a)setting a direction for the organization. b)helping the firm deal with external environment and c)developing corporate policies. 2.Operational planner: Operational plans relate to the day-to-day operation of a company or unit.two such activities are a)formulating operating budgets & b)developing work schedules for the unit supervised.middle level managers are heavily involved in this planning. Organizing and staffing 3)Organizer: As a pure organizer,the manager emerges in activities such as a)designing the jobs of group members b)clarifying group members assignments c)explaining organizational policies,rules and procedures and d)establishing policies,rules and procedures to co-ordinate the flow of work and information within the unit. 4)Liaison: the purpose of liaison is to develop and maintain a network of work -related contacts with people. To achieve this end,the manager a)cultivates relation ships with clients or customers. b)maintains relationships with suppliers...
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...economy marked especially by free trade, free flow of capital, and the tapping of cheaper foreign labor markets. Introduction Marine transportation is an integral, if sometimes less publicly visible, part of the global economy. The marine transportation system is a network of specialized vessels, the ports they visit, and transportation infrastructure from factories to terminals to distribution centers to markets. Maritime transportation is a necessary complement to and occasional substitute for other modes of freight transportation. For many commodities and trade routes, there is no direct substitute for waterborne commerce. The Important of Maritime Transport in the Global Economy Transport is the most important link in economic relations. It is involved in creating of products and delivering it to consumers, provides the link between production and consumption, between different industries, between countries and regions. It affects the development of the economy as a consumer of metal, energy, timber, rubber and other products. More than...
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...different corporate governance issues. The idea is that how adverse selection and agency problems can directly or indirectly affect the investors thinking. Corporate governance has an influence on the investor’s reaction .Many corporate governance issues like board size, outside directors, CEO tenure and other such issues have the impact on investor’s reaction. Investors can react differently to the situations. Agency problems and adverse selection problems can have a major impact on these situations. Normally agency problems occur when there is a conflict between the board of governance and investors. Adverse Selection problems may also have an impact on the investor’s reaction. In situation where adverse selection occurs there can be bad relation between the...
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...CHAPTER P10 PETROLEUM ACT • Laws • Subsidiary Legislation • LAWS ARRANGEMENT OF SECTIONS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Vesting of petroleum in the State, etc. Oil exploration licences, oil prospecting licences and oil mining leases. Refineries. Control of petroleum products. Offences in connection with the distribution of petroleum products. Price control. Rights of pre-emption. Power and duties of public officers. Regulations. Discharge of obligation to make payments. Settlement of disputes by arbitration. Delegation of powers. Offences. Repeals, amendments, transitional and savings provisions. Interpretation. Short title and commencement. SCHEDULES First Schedule Oil exploration licences, oil prospecting licences and oil mining leases Second Schedule Third Schedule Fourth Schedule Rights of pre-emption Repeals Transitional and savings provisions CHAPTER P10 PETROLEUM ACT An Act to provide for the exploration of petroleum from the territorial waters and the continental shelf of Nigeria and to vest the ownership of, and all on-shore and off- shore revenue from petroleum resources derivable therefrom in the Federal Government and for all other matters incidental thereto. [27th November, 1969] [Commencement.] 1. Vesting of petroleum in the State (1) The entire ownership and control of all petroleum in, under or upon any lands to which this section applies shall be vested in the State. (2)...
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