Report of Hostmark Hospitality Group

Hostmark Hospitality Group manages hotels and resorts in the United States and Egypt. The company also operates stand-alone concept restaurants and maintais a strong presence in this business segment.
The Group is preferred as an award-winning hotel management company for Marriot, Hilton, Starwood, IHG, Wyndham and Choice. Hostmark Hospitality Group has consistently delivered superior results to institutional real estate owners, non-institutional ownership groups, publicly traded companies, joint ventures and privately held companies by providing hotel management, asset management, project management and lender consulting services.
Hostmark Hospitality Group also offers specialized programs for Commercial Mortagege Backed Security special servicers and balance sheet lenders managing under-performing hotel loans. Acting in a consulting capacity, Hostmark provides hotel analytical and operating advisory services to lenders needing hospitality expertise and workout advice on asset disposition strategy. Hostmark Hospitality Group has also performed the role of court appointed receiver and operator in more than 170 foreclosed properties. Whether through workout advice, operational improvements or through management improvement, Hostmark has assisted numerous lenders and borrowers in maximizing both the short term cash flow and long term value of their assets.
They have a progressive and proactive philosophy has resulted in successful, profitable management of more than 350 hotels, resorts and restaurants in 35 states, the British West Indies, Canada and the Middle East.
The group also possesses a simple mission statement: “To Honor Our Promises and Deliver Superior Results.” that incorporates in all of its businesses. Those are:
The communication between the various sectors of the group is always a problem. The rapid growth of Hostmark Hospitality Group has caused internal communication when integrating the new expansion.
What is communication? Communication is the exchange of information between two or more people, in this case between the main office and the branches, and between sectors.
To communicate normally it’s needed an issuer, receptor, message and a means for the communication. These can be written, oral and by sign but the most important aspect that need to be extremely taken in consideration is how careful this information is transmitted. On the worse case, corporate espionage could occur and provoke grave losses for the Group.
The communication of the group occurs as followed: * Employee X Chief
Example: Receptionist speaks with Chief * Chief X Chief
Example: Reception Manager sends an email to the Manager of Sales * Employee X Employee
Example: Electrician calls the receptionist * Branch Chief X Brand Chief
Example: Hotels chief calls Resort chief * Branch Chief X Headquarters
Example: Branch Chief reports situation to headquarters of the Group
The reports and internal means for communication are made by keeping Log books registering information of the sector or between sectors. Internal emails, protocol book and others are what support all communications.
Though it is here where problems start to arise. The information needs to assertive; communication needs to be 100% needed for better synergy within the group and the sender sends the message given through communications medium to the receiver that needs to fully understand.
Furthermore personalized service, request from guests and clients rely on assertive communication.
Moreover small tips are useful to fully maximize the information exchange such as having a pocket book notes at hand; asking the other person to repeat the verbal information and have someone confirm if all was understood and performed. Also a very important aspect is to be a watchful regarding the attitude and behavior in relation to internal and external customers.

Leadership
Leadership by definition is the know how to lead people; the ability to motivate people; influence people and know how to get better results personally and professionally and pass the information; know how to teach and learn and know how to have interpersonal relations.
There isn’t a magic formula for leadership; every leader has its characteristic shape and how they lead.

In this field, Hostmark Hospitality Group is one of the best performing companies. It has managed. Functions of a supervisor, boss or manager reception: * Hire and dismiss employees of the sector * Train employees on the standards and procedures of the company * Supervise and motivate your team * Manage and enforce the rules and procedures of the company * Manage and enforce the law * Prepare your reports weekly, monthly or yearly and ensure delivery and its analysis * Coordinate and ensure the safety of external and internal customers * Ensure that company procedures are met in your industry * Other tasks assigned by General Manager

Profile, Abilities and Skills: * Read and interpret statistical reports in your industry * Having ease with numbers for budgeting and control * Knowing and understanding the rules of hotels or flats * Know how to negotiate / control / plan and organize * Prepare people know / teach / train * Able to work under pressure * Be easy to make quick decisions * Coordinate / supervise * Knowing informatics (including hotel systems) * Know how to distribute tasks * Support and security staff

Lastly is determining the high season for the occupancy of the services and surrounding aspects.

The Reception Manager is expected to be based on the following items:
1) labor law
2) hotel occupancy
3) Workflow
4) Scale holidays

The form and scale of clearance should be released to the industry with some advance for employees to schedule their private life and should contain:
- Full name and position of employees
- The days of the months and days of the week
- Period referred to the scale (month and year)
- Legend for off, holidays, missing certificate, maternity leave and other

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[ 1 ]. Hotel Management Companies | Hospitality Management Companies | Hostmark Hospitality Group. 2013. Hotel Management Companies | Hospitality Management Companies | Hostmark Hospitality Group. [ONLINE] Available at: http://www.hostmark.com/. [Accessed 19 November 2013].
[ 2 ]. Hotel and Resort Management | Hostmark Hospitality Group. 2013. Hotel and Resort Management | Hostmark Hospitality Group. [ONLINE] Available at: http://www.hostmark.com/management-en.html. [Accessed 19 November 2013].