...interest considering the cost of fund. The difference amount indicates the operating profit for a bank. Banks provide different services, credits to the customers. The customer comes from all walks of life, from a small business to a multi-national corporation having its business activities all around the worlds. The bank has to satisfy the requirements of different customers belonging to various social groups. The banking business has therefore become complex & requires specialized skills. It functions as an agent for bringing about economic, industrial growth, & prosperity of the country. As a result different types of bank with various services have come in to existence to suit specific requirements. Primary objective of the report: To know overall about the company of Dutch--Bangla Bank...
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...Dutch-Bangla Bank is a second generation commercial private Bank. During the period of its operation, this bank creates a milestone of success in banking sector. This bank holds an experienced team of banking professional. They achieve this success because of their experienced banking professional team, proper management & so on. Dutch-Bangla Bank Limited is a Bangladesh Netherlands joint venture scheduled commercial bank established in Bangladesh with the primary objective to carry on all kinds of banking business in and outside of Bangladesh. Starting with one Branch in 1996, DBBL has expanded to thirty nine (39) branches including nine Branches outside of the capital. Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce Electronic Banking. The automation was completed in 2003, but further additions and features are continuously being added and upgraded. DBBL has adopted the same exact automation solution used my many international banking giants. Although this was significantly more expensive than other solutions, it is a small price to pay for a client's peace of mind. We have done an applied research and picked customer randomly on DBBL’s ATM booth customer satisfaction towards banana area .From our research we have found that the customers are mostly satisfied with the DBBL’s ATM service. ...
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...INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited Submitted To: Madam Usmita Afrose Associate Professor Department of Marketing University Of Dhaka Submitted By: Kaniz Fatema Roll: 82 Batch: 15th Department of Marketing University of Dhaka Date of Submission: 03 April, 2013 Letter of Transmittal April 03, 2013 Usmita Afrose Associate Professor Department of Marketing University of Dhaka Subject: Submission of Internship Report. Dear Madam, It is a great pleasure and privilege to present the internship report titled “Measuring Customer Satisfaction by using SERVQUAL Dimensions in Dutch Bangla Bank Ltd” which was assigned to me as a partial requirement for the competition of BBA Program. Throughout the study I have tried with the best of my capacity to accommodate as much information and relevant issues as possible and tried to follow the instructions as you have suggested. I tried my best to make this report as much informative as possible. I sincerely believe that it will satisfy your requirements. I however sincerely believe that this report will serve the purpose of my internship program. I am grateful to you for your guidance and kind...
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...Subject: “Financial Performance Comparison of Top Rated Commercials Banks of Bangladesh” Submitted by:Name: Jahanara Ferdowsy Id no : BBA 03812295 | Submitted to:Name: Umme Hanna Ari AraAssistant Pro .of BBA Department. Stamford university Bangladesh. | Working Capital Definition: Current assets minus current liabilities. Working capital measures how much in liquid assets a company has available to build its business. The number can be positive or negative, depending on how much debt the company is carrying. In general, companies that have a lot of working capital will be more successful since they can expand and improve their operations. Companies with negative working capital may lack the funds necessary for growth. Also called net current assets or current capital. Important Think About Working Capital: 1. Working Capital can be negative. At that time, We add one word “deficiency" in the back of working capital. It means if Current Liabilities are more than current assets, it is known as working capital deficiency or inverse working capital or negative working capital. 2. Working capital can be easily adjusted, if Accounts manager knows different techniques of managing working capital. He can try to get short term loan or he can increase working capital by proper management of inventory and outstanding incomes...
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...Mr. Mohammed Abu Rayhan for assigning me the topic and for his cooperation and guidance to conduct this case study. Special recognition goes to “ASA University Bangladesh” for allowing me to conduct this study and accomplish this assignment. Finally, I would like to give thanks to the Almighty Allah. Table of Contents An Introduction to Bank Dutch-Bangla Bank Limited (DBBL) started their journey by M Sahabuddin Ahmed (Founder & chairman) and the Dutch company FMO in 1995. It is the largest bank in Bangladesh by under the Bank Companies Act 1991 and incorporated as a public limited company under the Companies Act 1994 in Bangladesh with the primary objective to carry on all kinds of banking business in Bangladesh. Dutch Bangla Bank is noted to be the first and only local bank in Bangladesh to have an automated banking system. The bank has spent over Tk. 1 Billion in automation upgrades (first bank in Bangladesh to do so). This automation took place in 2003 whereby services of the bank were available uniformly though any branch, ATM and internet. Banking was a paper based until DBBL, with its wide local network, delivered banking automation and modern banking services to the masses. This effectively introduced the 'plastic money' concept into the Bangladeshi society. The entire automation system was imported and is the most expensive banking related IT project in Bangladesh. Background Dutch-Bangla Bank...
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...An Internship Report On Mobile Banking (Banking In Your Hand)-A Study On Dutch-Bangla Bank Limited, Satmosjid Road Branch Date of Submission: 10th September 2011 An Internship Report On Mobile Banking (Banking In Your Hand)-A Study On Dutch-Bangla Bank Limited, Satmosjid Road Branch Date Of Submission: 10th September 2011 Declaration I do hereby declare that this Internship report entitled “Mobile Banking (Banking in your Hand)” is submitted by me to Northern University Bangladesh for the degree of Bachelor of Business Administration is an original work. It has not been submitted earlier, either partly or wholly, to any other University or Institution for any Degree, Diploma, Studentship, Fellowship or Prize. ………………… Dipock Mondal BBA 070360590 Major: Finance Minor: Management Information System (MIS) Faculty of Business Administration Northern University Certificate of Acceptance This is to certify that Dipock Mondal, bearing ID No BBA 070360590, student of Department of Business Administrative, Northern University Bangladesh has done the internship report title “Mobile Banking (Banking in your Hand)” of Dutch-Bangla Bank Ltd -At Satmosjid Road Branch, under my supervision and guidance. I am approving his internship report and accepting it in quality form. Mr. Dipock Mondal is intelligent, sincere and hardworking. He has put in lot of work and has also brought forth his views and ideas which...
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...the birth of corporate social responsibility (CSR). While the concept of CSR is widely accepted, there is no single, universally accepted definition of CSR. Generally, it refers to business decision-making linked to ethical values, compliance with legal instruments, and respect for people, communities and the environment. CSR has been defined as “the integration of business operations and values whereby the interests of all stakeholders, including customer, employees, investors and the environment are reflected in the organization’ polices and actions” (Smith,2002). An international survey of corporate sustainability reporting conducted by KPMG in 2002 found that 45%of the world’s largest 250 companies now produce environmental and social reports, up from 35% in 2000. This survey shows how much disclosure of CSR is expanded. The companies have to satisfy the divergent number of stakeholders, the credible relationship is created through CSR reporting. It improves communication with the community and other stakeholders (Anand, 2002) and results in competitive advantage (King, 2002). CSR through ensuring better and safe working environment, elimination ofcorruption, focusing of human rights and environmental sustainability are now recognized as essential factors for the sustainable development of societies (Raihan et. al., 2002). The present study mainly visualizes CSR information in the selected private commercial banks (PCBs) of Bangladesh. For this purpose this paper has been...
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...------------------------------------------------- July 12,2012 Salma Akter Senior lecturer Department of Business Administration, East West University Subject: Industry analysis of Dutch-Bangla Bank Ltd.” Dear Madam, We are writing this letter to inform you that we have prepared our term paper on Industry Analysis Of Dutch Bangla Bank. We tried to gather information to make our research paper specific and coherent. Through the procedure of preparing the research paper, we have collected and used necessary data from relevant sources. We tried our level best to make applicable and feasible research so that it will be as effective as it was expected to be. We consider providing any information or clarification if necessary. We hope you will accept our report and kindly oblige. Sincerely Yours, On Behalf Of the Group Shamim Ahmad (2008-2-14-050)...
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...Dr. Nisar Ahmed Associate Professor & Director (MBA) American International University-Bangladesh (AIUB) Banani, Dhaka, Bangladesh 13th December, 2013 Dr. Nisar Ahmed Course Instructor Department of Research & Methodology, American International University-Bangladesh (AIUB) Banani, Dhaka, Bangladesh Subject: Submission of report Dear Sir, We have much pleasure to submit this report entitled “Dutch Bangla Bank ATM Service Quality Research” a survey among Dhaka city which has been prepared in requirements of the Final Examination in Research & Methodology. Dutch Bangla Bank ATM Service is one of the top ATM Service in Bangladesh .This report studies customer satisfaction level of Dutch Bangla Bank ATM Service and their service quality, problem and customer demand of their product. Finally, we are truly grateful to you for giving us this pleasant opportunity to work on this report. Despite our all possible attempts, certain deficiencies may reside and we are sincerely regretting this. Sincerely yours, Md. Asif, Sultanul Arefeen Id-11-18454-1 Hossain Md. Sharif Id-11-18151-1 Khan, Imtiaj Yafi Id-10-16166-1 Islam, Md. Tanvir...
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...development. The internship Program exercises a significant importance as it enables a student to be accustomed with the business activities practically. The student gets the chance to work closely with the people of an organization and learn about the functions, responsibility and corporate culture of that organization. This program enables a student to develop their analytical skills and scholastic aptitudes and to have a real- life orientation of the academic knowledge. As a student of Department of Business Administration, Dhaka City College, I have conducted my Internship Program in Dutch-Bangla Bank Ltd. Mirpur Circle 10 Branch, one of the reported second generation bank in the growing banking sector in Bangladesh. 1.2 Origin of the Report: The internship program is an integral part of the BBA program that all students have to undergo of National University, Bangladesh. The students are sent to various organizations where they are assigned to one or more project. At the end of the program, the internship is required to place the accomplishment and findings of the project through the waiting of...
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...there are basically two types of banking system-commercial banking system and specialized banking system. Commercial sectors can be classified under four categorized -Nationalized Commercial Banks, Local Commercial Banks, and Foreign commercial and Islamic Banks. Though all these types banking system are same in mission of profit making but they differ in their applying strategies, purposes and visions. Here we studied on five banks selected from five types of banking system. We focused on the different types of loan they provide and deposits they receive, analyzed their performance on the basis of different ratios and statistical trends to make comparison among them. Objectives of the report Report writing based on information analysis is as a part of our B.B.A. program. Through report writing we are able to know the present situation of studied topic. The main objective of this study is to make comparisons among five types of banking system existing in our country. Other objectives may be identified as following: * To keep ourselves abreast of with current situations of the different banking systems. * To strengthen relation with banking environment. * To increase overall skill so that we can be more modern and challenging to manage our future business Methodology Sources of data: We have collected the data from both primary and secondary sources. I. Primary Sources: We have collected the information by interviewing the employees of our selected...
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...The Human Resource Management Of Dutch-Bangla Bank Limited Table of contents Topics Page Letter of Transmitted 2 Acknowledgement 3 Preface 4 Declaration 5 Introduction 10 Introduction of the Topics 10 Main Subject of the Topics 10 Rational of the study 10 Purpose of the study 10 Objective of the study 10-11 Source of Data Collection 11 Limitations of the study 11 A Short Profile of the Organization 12 About the Organization 12 Financial Highlight of the bank 12 Corporate information of the Bank 12 History of the Organization 13 Board of Directors 13 The Committees of the board 13 Executive Committee of the Board of Directors 13 Audit Committee of the Board of Directors 13 Organogram 14 Goal of the Organization 15 Mission, Vision and Core Objective of the Organization 15-16 Specialty/ Feature of the Organization 16-18 Strategy of the Organization 18 SWOT Analysis 18-19 Social Commitment 19 Human Resource Planning 20 Human Resources Development 20-21 HRIS/ Staff Record 21 Classification of employees 21-22 Job Analysis 22 Job Description 22 Job Specification 22 Job Evaluation 22 Recruitment 22 Recruitment Policy 22 Recruitment Committee 23 Recruitment Procedure 23 Recruiting Sources 23 Internal Search 23-25 External Search 25 Selection 26 Selection Committee 26 Selection Process 26 Initial Screening Test 26 Completing the Application Test 26 Employment Tests 26 Comprehensive Interviews 26 Background Investigation 26 Conditional...
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...people are informed about it but 52% of them are not interested to use it as they are happy in using traditional e-banking system. Purpose of the Research DBBL mobile banking is the online based payment system of Dutch Bangla Bank Ltd and is one of the leading mobile phone based payment switch in Bangladesh. There is many such phone based switch systems are playing in the market like bKash by BRAK Bank, Ok banking by One Bank, Ucash by UCB etc. Though DBBL mobile banking has its growing market again it cannot take the position of bKash by BRAK. The general purpose to conduct this study is to determine the reasons why DBBL mobile banking is getting failed to take the market comparing to bKash. In order to identify the limits of this study Dutch Bangla Bank Ltd has to identify study areas to be addressed. A careful analysis of those question areas led to the development of the following specific research objectives: * To identify the market divergence between the DBBL mobile banking and bKash * To determine customers or users experience in case of DBBL mobile banking * To determine the market share of DBBL mobile banking * To know customers need to use this payment switch as well as the degree of use interface of this payment switch * To review the market strategy of bKash and compare with the DBBL mobile banking...
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...economy of the country. Bank collects information from numerous sources relating to cost and revenue from Customer Management. Globalization of national economies has given a boost to international trade. The seller and the buyer in an international trading transaction must agree for a product or its quality, price etc. enter into a sales contract, spelling out precisely shipping and delivery details, terms of payment, required documentation and other related issues including dispute settlement procedure and legal framework available. The major objectives of my report is to describe the Mobile banking system of our country, measurement the employee behavior and performance, determine the wide range of services, and evaluate the banking performances. To do this report I have collected necessary information from primary and secondary sources, face to face conversation with the customers and respective officers. This report has been prepared to fulfill the requirement for getting BBA degree. As a part of my course, it is mandatory to get involved with an organization for a certain period of time to acquire the...
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...Read full version paper The Human Resource Management Of Dutch-Bangla Bank Limited The Human Resource Management Of Dutch-Bangla Bank Limited Join AllFreePapers.com Category: Business Autor: andrew 02 April 2011 Words: 11554 | Pages: 47 Table of contents Topics Page Letter of Transmitted 2 Acknowledgement 3 Preface 4 Declaration 5 Introduction 10 Introduction of the Topics 10 Main Subject of the Topics 10 Rational of the study 10 Purpose of the study 10 Objective of the study 10-11 Source of Data Collection 11 Limitations of the study 11 A Short Profile of the Organization 12 About the Organization 12 Financial Highlight of the bank 12 Corporate information of the Bank 12 History of the Organization 13 Board of Directors 13 The Committees of the board 13 Executive Committee of the Board of Directors 13 Audit Committee of the Board of Directors 13 Organogram 14 Goal of the Organization 15 Mission, Vision and Core Objective of the Organization 15-16 Specialty/ Feature of the Organization 16-18 Strategy of the Organization 18 SWOT Analysis 18-19 Social Commitment 19 Human Resource Planning 20 Human Resources Development 20-21 HRIS/ Staff Record 21 Classification of employees 21-22 Job Analysis 22 Job Description 22 Job Specification 22 Job Evaluation 22 Recruitment 22 Recruitment Policy 22 Recruitment Committee 23 Recruitment Procedure 23 Recruiting...
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