...Assignment 4.1: Report Plan Jeramy Haymes Professor Emily Whitby Eng. 315: Professional Communications February 25, 2014 Verizon Wireless Report Plan Verizon Wireless, also known as Verizon, is a company that sales cellular service such as smartphones and USB wireless modems in the United States of America. This report will be sent to Verizon Wireless Corporate Recommendations department. I will be proposing a recommendation to have our tier two technical support teams, to get upgraded computer systems that are faster and also include multiple monitors on the desktops. The need for this upgrade would be to help increase our customer service we provide to our external and internal customers by allowing calls to be handled in a more efficient manner. This will solve the system issues that when you have a customer account pulled up in our billing system and you also have the troubleshooting guide open that you are stuck on the troubleshooting guide. If you go back to the customer account then the troubleshooting guide is then hidden behind the billing system. You cannot use the normal “Alt plus Tab” or the “Ctrl plus Tab” on the keyboard to toggle the screens. You have to minimize all the screens you have to get back to the troubleshooting guide so you can continue to help the customer. Another issue this will address is the overall system slowness that occurs when trying to pull up and switch between multiple internet explorer screens. There are a few potential...
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...How can we get a better Customer Service in Wal-Mart? Rebecca Jimenez (Polite) ENG 315 Professional Communications Assignment 4 Strayer University Professor Priscilla Patten Table of contents Introduction 3 Problem statement 3 Findings 3 Method used 3-4-5 Conclusion 6 References 7 Introduction The purpose of this report is to inform to people, how we can get a better Customer service? As a customer I choose the store Wal-Mart; because of every store that myself or people that goes to that store have problem with the Customer Service. Everywhere you go you see customers going thought some bad services, 1 or 2 cash registers open for more than 15 people in each line that is open, or when customer need a somebody that work in Wal-Mart to help that customer find the product that customer need and that customer cannot find nobody to help them. And when the customer finally somebody comes is not from the place that customer need that help. So the customer walk around trying to find somebody to help and if customer have the luck to find one, they would help that customer with bad attitude, disrespectful, and they act like they do not want to work that day. Problem Statement As a customer and see other customers react in the store the way we do when is not a good customer services in the store is to get signature of customers in every Wal-Mart in the area and after that write a letter to corporation about is customers...
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...Entrepreneurship Development Department of Management Studies ……………………………………….. Sub: Submission of Assignment/Report. Dear madam, With due respect, we would like to submit the report on Business plan. We have tried to gather all necessary information on the concentrated part of the report to enrich it. We believe that with our limited knowledge, this report will provide a core concept about a Business plan. We have tried our level best to put thorough efforts for preparing the report. Any shortcoming or flaw may arise as we are very novice in this aspect. We will wholeheartedly welcome any clarification and suggestion about any view and conception disseminated in our report. Sincerely Yours Member of the GlobeNet BBA, 5th Semester (Sec-B) Department of management studies Group List Executive Summary GlobeNet Wireless Broadband will be an innovative start-up company that will provide wireless broadband internet connections to several Dhaka Metropolitan Areas utilizing Wi-MAX technology, proprietary antennas and repeaters. GlobeNet will be able to serve a larger area with broadband Internet connections. GlobeNet will be founded by Fahad Karim, with a MBA and an undergraduation on Computer Science from Harvard University (USA), Fahad has the skills to execute on this well-researched business plan. Fahad spent two years at Karim Associates, which gave him not only an incredible and reasonable boost in confidence to...
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...ENHANCE YOUR REPORT IMAGE Whether in school or on the job, you must prepare and present reports. Written reports create an image of you – on paper. To achieve the most positive image, written reports must be prepared carefully and presented forcefully. To prepare an excellent report, Clippinger (1995, 11-12) suggest five equally vital steps that must be taken in the order listed: (1) plan; (2) draft; (3) revise; (4) edit; (5) format. Plan the Report To plan, ask: What is my purpose for writing, and what is the reader’s purpose for reading what I write? The answers become the core of the message. Compose and key the core idea. Then as they come to mind through listening, reading, and thinking, jot (on the computer screen) ideas and facts that related to the core idea. Next, check the list for missing items (and add them), unneeded items (and delete them), and redundant items (and combine them). Put the items in psychological order (main point followed by details, usually) and arranged them logically (in chronological, geographical, or importance order, for example). Finally, check the list to see that the items are tied together and related to the core idea. When appropriate, use tables, charts, or graphs to condense data; then list only summaries of what the visuals reveal in greater detail. Draft the Message To draft or compose the message, pretend that the reader is sitting before you. Write (at the keyboard) as you would talk with that person (level...
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...accident in May and due to him not reporting the accident right away. PART 2: POSSIBLE SOLUTIONS There are four key issues that need to be addressed; should the crew still be awarded the prizes, ,why wasn’t the incident reported, is there any way to prove that Joe’s back injury is caused from the ATV accident verse the work incident, and lastly are there any other safety programs should be in place. The easiest issue to resolve is to decide if the crew should still be awarded the prizes. Should the crew still earn the rewards or should the entire right be punished because of one person. The next issue would be to determine why Joe did not report his injury. The management needs to decide if the crew is being bullied into not reporting accident’s to make the rig’s accident stat appear better than what it actually is or did Joe not report the incident out of ignorance? Is there any possibility that...
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... GROUP PROJECT REPORT GUIDELINES Process • The groups should have no less than 4 students and no more than 5 students. • Each group should select a topic on a contemporary management accounting topic of your choice. (Refer to the course outline to identify a potential topic) • Each group must provide the instructor on Tuesday May 10th the name of your group members and the topic you have selected. • A copy of your group project report must be submitted to your instructor no later than on session 12 (June 9th). Report content (suggested) The body of the report may include the following elements: - Introduction (purpose and scope) – ½ page - Topic overview – 2 pages - Overview of Company 1 – 3 pages - Overview of Company 2 – 3 pages - Analysis – 3 pages - Conclusion (closure) – ½ page Research data • Your report should contain references from at least seven recently published sources (academic articles, books, economic and business press releases). Report format Long report format (cover page, table of contents, body of the report, appendices) • Body of the report (12 pages; double spaced, 12 font) • Business report; ensure visual variety of the report content (headings, sub-headings, bullets, highlights) Report grading criteria 20%: Communication skills (organization...
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...Reports The current manual system used by Nationals Parks for collections of fees, attendance, and tickets inventory, was not giving the administration the sufficient reports for decision making. The analysis of the old system shows: A. the collection of revenues comprised of 3 basics operation: 1) Collection of fees 2) Deposit of fees 3) Reporting the collections The current manual system for revenue and reconciliation of deposit are prone to errors, missing items and revenue shortages. B. The record of visitor attendance was made monthly using excel worksheets. And reports were quarterly or yearly. The current method for counting visitor numbers is time consuming and imprecise C. Delayed Vendor payments create serious cash flows problems during few months of each budget year. There will not be enough available operating funds to pay outstanding vendors invoices. An automated ticket and revenue collection system in the national parks will produce sufficient report for decision making to help managers. Our team recommends the implement of the following three reports: Ticket sales report, Monthly financial report, and Visitor attendance report. Functions of tickets sales report: 1. Indicate the daily sales 2. Track the printed tickets sales 3. Plans future marketing campaign 4. Know the preferable payment method by visitor The tickets will be categorized by parks site categorization. The payment will be categorized by methods: online purchase, prepaid ticket...
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...A report is long document or a document that contains numerical data. But some organizations one or two page memos also called report. In others, PowerPoint slides printed out on paper can be viewed as reports. According to Locker, we must use the following steps in writing reports. 1. We must use time efficiently: Plan in advance how much time it is available to research and complete the report. It is helpful to draw up a timeline and set planning goals. 2. We must analyze the data and information: When analyzing our topic, we must ask ourselves series of questions, such as who is the intended audience for the report, and what do they want to know? What is the purpose of the report? For example, information reports collect data for the reader, analytical reports interpret data but do not recommend any action, and recommendation reports recommend action or a solution. (Locker, 2006). The following reports are good example of information, analytical, or recommendations reports depending on what they provide: Trip Report can share what the author learned at a conference or during a visit. Progress Report an academic report on how and why something has changed over time. Recommendation Report a report on how practical a proposal is. Credit Report s can simply summarize applicant’s income. Accident report is a report describing how someone was hurt or something was damaged 3. Organize the information: Organize these ideas into a preliminary plan, grouping related...
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...A Guide to Report Writing September 2008 CONTENTS Page 1. 2 INTRODUCTION ..............................................................................................................................1 PREPARATION ................................................................................................................................2 2.1 2.2 2.3 2.4 3 INTRODUCTION .......................................................................................................................2 PURPOSE ..............................................................................................................................2 PLANNING ..............................................................................................................................2 RESEARCH ............................................................................................................................2 CONTENTS OF A REPORT ............................................................................................................3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 INTRODUCTION .......................................................................................................................3 TITLE PAGE ...........................................................................................................................3 CONTENTS PAGE ...................................................................................................................3 THE SUMMARY ....
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...Writing Reports: According to Oxford English Dictionary, a report is a statement of the results of an investigation or any matter in which definite information is required. Different Types of Report: Depending upon the subject area it might would be: laboratory reports, technical reports, and reports of a work placement or industrial visit, reports of a field trip of field work. For writing a proper reports following material should considered: • Plan your report and divide the platform in a various stages, • Careful planning of reports will give a clear concise and effective results, • Collecting the information from various truthful sources and organizing the information, • Finally structuring the reports that vary according to the various types of reports said earlier. Following are the common elements can be found in many different reports: o Title page: The authors name, module, course and the date. o Acknowledgements: Give thanks to the librarians, technicians or computer centre staff. o Contents: List all the main sections in a sequence with page numbers. o Abstract of Summary: It should be concise informative and independent of the report. o Introduction: It will include context, scope of the report, terms of reference as well as define the limits of report, give a brief general background. o Methodology: Show the way of inquiry like interviews or questionnaires. o Results or findings:...
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...Ethics and Tarvydas Model Laura Garcia PSYC 410 Dr. Lane October 26, 2014 Ethics and Tarvydas Model 1. The counselor receives an intake for an attending physician, whom has worked with the agency in the past. This intake call is inquiring on a personal matter regarding his 17 year old daughter with an eating disorder / exhibited symptoms of Borderline Personality Disorder. It is relayed during the call; the physician will continue the medication management portion of treatment, while the agency provides counseling services. It was presented during the intake he was concern with being well-known doctor that would like to keep this information private from others and would like to pay cash for service. Phase 1: The counselor is aware of the physician’s rights to keep his daughters condition private, however providing medication to a family member is cause for concern when there may not have been a proper assessment completed or if it is not being documented properly. The influence the medication can influence the process of therapy; especially when there may be no medical documentation of initial symptoms can cause various problems with treatment. It is important in determining if there is medical documentation supporting the diagnosis/medication and what types of tools were used in determining those findings. Determine why she was not referred to an agency earlier, and why is it in the best interest for the physician to continue medication when the counselor would...
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...controller was assigned to each of the seven divisions, and they reported to the general manager of their respective division. Frank Bevins, Rendell’s corporate controller, was concerned about the organizational status of his divisional controllers, as they do not report directly to him. Consequently, the company was experiencing difficulties in implementing its modern control techniques due to the strained relationship between the corporate controller and the divisional controllers. Problem Identification The primary problem faced by Frank Bevins was that he felt he was not obtaining adequate information from the divisional controllers regarding the divisions’ budget and performance reporting. He suspected that it was due to the fact that the divisional controllers reported to their respective division’s general manager. The controllers’ primary loyalty was therefore to their division’s general manager, hence a biased report to the corporate controller. Bevins was facing a dilemma of whether or not Rendell should restructure its organization in such a way that would rectify this issue. Case Analysis The divisional controller’s task was to assist the general manager in budgeting and providing performance report. Although the divisional controllers adhered to the accounting standard for budgeting and reporting performance specified by the corporate controller, it...
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...Internship Report Format 1. Title Page One original title page, prepared in the same format as the Sample Internship title is given at the end. Page submitted with the original signatures of Program coordinator. The date on the title page will depend on the semester you will receive your degree. 2. Acknowledgements If you wish, you may include a page with a brief note of dedication or acknowledgment of help received from particular persons. 3. Table of Contents The contents page should clearly and accurately index the page numbers of the various sections of the dissertation. Spelling of headings should be accurate (an aspect often missed by students). 4. A Brief Executive Summary of the Internship Executive summary must be included in your internship report. It contains (a) state the problem or problems that you worked on or page summary of the company/institution; (b) brief description your activities; (c) summarize the findings. Limit it to 350 words in length. It should be 1.5 spaced, using only one side of the paper, and should be within the internship report margin requirements and Its pages should be assigned a place in the small Roman number sequence for the preliminary pages, but the numbers should not be displayed on the executive summary pages themselves. 5. Main body of report The first page of either an introduction or a first chapter should be numbered “1” in Arabic numerals. Main body of report should be divided into two parts. 1. Part-I:...
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...Sharrain Walls Variance Analysis Grand Canyon University: HCA-530 July 5, 2016 Introduction Various reports help with viewing and keeping track of the productivity of a department. Managers find these reports very helpful with assisting to find an issue, trend, overspending, and underspending. A report commonly used is a variance report, which compares the planned amount to the actual amount. This report is critical in determining major decisions and viewing fluctuations. The report can be in the form of a table or graph and can be considered favorable or unfavorable based on the results. Vice Presidents look for the report to be clear and direct. Managers should include all factors associated with the variance report as well as the relationships between variance reporting, interpreting variance report results, and actual reports. Variance Analysis When viewing the results of the report consider the hospital size and utilization of the services offered by the hospital. When performing a variance analysis, relationships can be identified. Favorable (positive) and unfavorable (negative) correlations are critical in business planning. An example would be, variance analysis may show that when sales for product a rise in sales for product B. This type of relationship may be used for success of other products (Cross, N.d.). When using a variance report for forecasting variance data allows managers to identify factors such as seasonal changes for the favorable and unfavorable...
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...Darlinghurst Preliminary Business Studies Assessment Task 3 Notification BUSINESS STUDIES PRELIMINARY ASSESSMENT TASK Assessment Task 3 Notification Assessment Task 3: A BUSINESS REPORT Date Issued: Wednesday 6th May, 2013. Subject: Preliminary Business Studies, Topics: 1-3 Title of Task: Business Report on an SME Weighting: 30% Due Date: Part 1 - This should be presented to your teacher by Friday 17th May (Wk 3). It may be presented as either one page of notes or a one page mind map. Part 2 - Tuesday 11 June 2013 (in your lesson), 2013 Term 2, Week 7 (PF- P4, MW-P3) Component: Inquiry & research, Communication of business information, ideas & issues in appropriate forms, Knowledge and understanding of course content Outcomes: P1 discusses the nature of the business, its role in society and its legal structure P2 explains internal and external influences on business P3 describes factors contributing to the success or failure of small to medium business enterprises P4 assesses the processes and interdependence of key business functions P6 analyses the responsibilities of business to internal and external stakeholders P7 plans and conducts investigations into contemporary business issues P8 evaluates information for actual business situations P9 communicates business information and issues in appropriate format Outcomes: P1 ...
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