CHAPTER I
INTRODUCTION

1.1 Background of the Study

Bachelors of Business Administration (BBA) is a four year object oriented business management program with an aim of producing self-motivated, highly disciplined and confident middle-level skilled human resources in the field of management, administration, finance and accounting required by various public and private sector business enterprises and institutions. So in the quest of achieving its objectives the students of BBA are given practical oriented assignments, out of which internship is one of them that is done in the 8th semester. An internship is a temporary position with an emphasis on on-the-job training. It provides an opportunity for the students to handle the real life situation of the workplace, to apply their conceptual knowledge in the practical situation and to learn the art of conducting study and presenting its findings in a scientifically and systematic manner. Internship is very much valuable and result-oriented and it carries weight equivalent to 6 credit hours in BBA program of T.U.
Therefore I did my internship in Rastriya Beema Company Limited, Ramshahpath for 60 days. This report is the outcome of the above mentioned internship. The present report has been prepared on the basis of experience obtained throughout the internship period. I spent my first week in Customer Help Desk and the rest of the internship period is done in Self-employment Insurance Department. So, primary source of this report preparation is the observation and personal experience in course of the involvement in the Customer Help Desk and Self-employment Insurance Department as an intern. Customer Help Desk is the front desk of any organization where customers first make contact with the organization and inquire the necessary services required and Self-employment Insurance Department is the department which is