...Management Action research with some contributions to theories and methods PETER CRONEMYR Division of Quality Sciences Department of Technology Management and Economics CHALMERS UNIVERSITY OF TECHNOLOGY Göteborg, Sweden (2007) They wanted me to be respected as A doctor or a lawyer man But I had other plans Gonna be a rock ‘n’ roll singer Gonna be a rock ‘n’ roll star AC/DC - Rock ‘n’ Roll Singer Young/Young/Scott 1975 No matter what Quality will keep on rockin’ The Rock Stars of Quality Debbie Phillips-Donaldson, editor Quality Progress, July 2005 Six Sigma Management Action research with some contributions to theories and methods Peter Cronemyr Copyright © Peter Cronemyr (2007) ISBN 978-91-7385-021-6 Doktorsavhandlingar vid Chalmers tekniska högskola Ny serie nr 2702 ISSN: 0346-718X Published and distributed by: Division of Quality Sciences CHALMERS UNIVERSITY OF TECHNOLOGY S-412 96 Göteborg, Sweden Telephone: +46 (0)31 772 10 00 Printed at: Chalmers Reproservice Göteborg, Sweden Thesis Shortcuts Six Sigma A short introduction Go directly to Chapter 3.1 on page 47 Action Research Methodology Go directly to Chapter 2.2 on page 28 The Author Background and motives Go directly to Chapter 1.2 on page 15 Siemens Industrial Turbomachinery AB The Case Company Go directly to Appendix A, Chapter 2.1 on page A-3 The Conclusions of the Thesis Go directly to Chapter 5 on page 89 Six Sigma Management Action Research With Some Contributions...
Words: 98155 - Pages: 393
...Topic: CONSUMERS’ PERCEPTION ON PRODUCT QUALITY AND BRAND DILUTION ON VARIOUS SEGMENTS OF TOBACCO INDUSTRY IN BANGLADESH - AN EMPIRICAL STUDY TO IDENTIFY THE SCOPE OF IMPROVEMENT FOR BATB Abstract: Now a day’s quality of the products is the primary concern for the customers. Customers value their money and always prefer the quality product. Tobacco industry is a potential industry and its growth is also related with national GDP. About one percent of our GDP is used in consumption of tobacco product that’s why it becomes a huge market for the competitors of tobacco industry. As the cigarette is both competitive and controversial product so marketing of this product is very difficult. There are many tobacco companies in Bangladesh. Among them British American Tobacco Bangladesh (BATB) is a pioneer and leading multinational cigarette manufacturer followed by local manufacturer Dhaka tobacco. This paper tried to find out the relation with quality and brand dilution and brand dilution occurs broadly in FMCG industry. Brand dilution is the weakening of a brand though its overuse. This frequently happens as a result of ill-judged brand extension. Price cutting that increases sales volumes but moves a brand down-market can be similarly damage a brand. Brand dilution is an ever present risk for companies that rely on a strong brand for high margins. A company that owns a strong brand obviously wants to leverage it to sell as much as possible, but the very strategies used to purse...
Words: 5863 - Pages: 24
...good enough for a lot of people and seems to satisfy the masses but I have news for you NASA and the drive of space exploration has given the people of the world more than just the real truth of what the moon is made of. A 1999 Gallup poll found that 18 percent of American adults believed that the sun revolved around earth with 3 percent unsure.(Andrews). Not only that according to a 2004 Science Foundation study 32 percent of adults thought that astrology was either "sort of scientific" or "very scientific".(Andrews). How pathetic is that? There has been a seeming acceptance of ignorance across the board on anything scientific. So no wonder why there is a lack of respect for space and scientific research. Maybe it's the science community's fault for making space uninteresting by taking the human out of it after all we just ended the shuttle program in 2011 leaving American astronauts no choice but to...
Words: 1137 - Pages: 5
...is what the headline on the National Enquirer website read yesterday morning, should we care? If so, why do we care? Celebrity tabloids have become a standard to individuals in society whether it is liked or disliked. While standing in line at the grocery store, waiting at the checkout, it is hard not to notice the headlines on the magazines next to us reading absurd things such as “Michael Jackson Found Alive At Disneyland” or “Male Able to Give Birth” and although we know how crazy these things look, we still find ourselves flipping through the pages and let our curiosity get the best of us. Tabloids are found in just about every vehicle of media, television, print, radio, and of course, the Internet. According to Miriam Webster Dictionary, a tabloid is compressed or condensed into small scope featuring stories of violence, crime, or scandal presented in a sensational manner (Tabloid, 2012). It’s come to a point in our culture where a person is completely unable to avoid the gossip that is constantly around us. Tabloids have become a major part of American culture, and effects the way a particular audience views the difference of the life of celebrities and their own. American society is extremely fascinated with celebrities and what...
Words: 1937 - Pages: 8
...Iraq in support of Operation Iraqi Freedom and several other operations. However, when I left the Service it became clear to me years later that Veterans Affairs weren’t ready to treat our Men and Women coming back from War. So I did some extensive research on how the system may have failed the people it was supposed to serve. And a good example of the system’s failure was the second Fort Hood incident in 2014. Keywords: Veterans Affairs, Fort Hood, Service The Department of Veterans Affairs Information Management System: Serving those that Served The reason why I chose this subject is because it is close to home and it also affects me. After two weeks of this class I wanted to dive deep into information management. I want to know why our system at the Department of Veterans Affairs do not stand ready to serve the Veteran population of our Nation properly. So many Veterans complain about loss or insufficient pensions because the VA hasn’t track them sufficiently. Sitting at Veterans Hospital in Orlando, FL I hear two Vietnam era Veterans talk about not having VA ID Cards. And they have been waiting for it since 2009. I asked them why it took this long, and they said, “The system was backlogged”, or at least that’s what the VA told them and this was back in 2009. So the premise of this paper is really for me to uncover answers to three major Questions that I personally have: 1. How long is the integration process as far as Service Member transitioning from Active Duty to...
Words: 1987 - Pages: 8
...What is behind every major brand in the world? An iconic sportsman endorsing it. The celebrity status of sportsmen all over the world has continued to grow, especially in the past decade. Sports stars are often regarded as role models and therefore it has been suggested they should only be able to endorse certain brands and messages. I will be arguing in this essay through the example of NBA star LeBron James how I agree due to sporting stars growing influence on society, especially children and teens, they should not be allowed to endorse negative brands or messages such as unhealthy food. The influence of sporting stars in today’s society is major. Most athletes idolised by millions around the globe, kids holding onto every word that comes from their mouths. Think of your childhood idol for a second. When you are a child you are so infatuated by your idols you want to be just like them, do what they do, eat what they eat and wear what they wear. With this kind of influence on thousands of people caution needs to be taken when deciding the brands and messages one can endorse. A case study completed by youth in India provides proof of the influence Sporting Stars can have on our youth. About 14.1% of the children tested admitted to purchase products that appear in ads endorsed by their sporting heroes while 51.6% youngsters say that they make the purchase however, not always. 20.4 % say that they never buy products that appear in ads. Another 13% say that they do not want...
Words: 1428 - Pages: 6
...Laboratory, University of Arizona, Tucson, AZ, USA parashar@caip.rutgers.edu, hariri@ece.arizona.edu 1 Abstract. The increasing scale complexity, heterogeneity and dynamism of networks, systems and applications have made our computational and information infrastructure brittle, unmanageable and insecure. This has necessitated the investigation of an alternate paradigm for system and application design, which is based on strategies used by biological systems to deal with similar challenges – a vision that has been referred to as autonomic computing. The overarching goal of autonomic computing is to realize computer and software systems and applications that can manage themselves in accordance with high-level guidance from humans. Meeting the grand challenges of autonomic computing requires scientific and technological advances in a wide variety of fields, as well as new software and system architectures that support the effective integration of the constituent technologies. This paper presents an introduction to autonomic computing, its challenges, and opportunities. 1 Introduction Advances in networking and computing technology and software tools have resulted in an explosive growth in networked applications and information services that cover all aspects of our life. These sophisticated applications and services are extremely complex, heterogeneous and dynamic. Further, the underlying information infrastructure (e.g., the Internet) globally aggregates large numbers of independent...
Words: 5552 - Pages: 23
...Math(2pm-3:25pm) Argumentative essay 05/23/2010 Violence and Children Do you want your children to have psychological problems, to be kept away from neighboring people, or even to become a criminal the rest of their life? In family, children always need love and care from their parents. Every parent always wants their children to become good citizens, to have a wonderful life in the future, so we always try to teach them the best thing we know. However, we always think that whatever we teach will help them in the future, so we want our children follow and obey us. In reality, there are many ways to teach our children, such as, giving them the freedom to discover or telling them what is wrong, and what is right. Nevertheless, there is a very common mistake about using violence to raise a child. It is wrong! Consequently, violent behaviors to children in any situation are absolutely unacceptable because of moral issue, psychological problems, and family relationship for our children. Some families use violence to teach their children because they think a light spanking has more effects than a thousand lectures. Besides, they might think it’s just a light hurt to their children, doesn’t make them too pained or leave trace in their skin. They just want to make their children to be scared and to never repeat the mistake again. However, they are wrong because even thought the light spanking or light violent action doesn’t make the child hurt, it leaves many worse psychological effects for the...
Words: 2021 - Pages: 9
...Final Essay This paper will give a brief critique of the articles that have been provided. Every article will be summarized with the main points of the article examined, and the overall significance of the article appraised. By doing this, it will be possible to read this paper and obtain a general feel for all the articles the have been provided. WHAT DO WE EXPERIENCE IF WE HAVE RELIGIOUS EXPERIENCE? By Peter Antes. This article looks at why people who have religious experiences never “...saw a person who was totally unknown in the respective religious context where the apparition took place.” (Antes 3). Why don’t people ever see the God(s) from other religions, why do some people “...see Kali or Durga, while in Christian contexts, if the vision is that of a woman, St. Mary is seen instead.” (Antes 3). This thesis is rather profound in the fact that almost every religion claims to have religious experiences and divine visions, but never of the God(s) from other religions. An interesting contrast shown in the body of the article is between Madeleine Le Bouc, and Ramakrishna. The former, was said to be quite mad by Doctor Pierre Janet while the ladder was considered a saint. Antes points out that “...they had similar types of experience which, according to their surrounding milieus, found very different explanations: a medical one in terms of mental illness in the secular context of France, and a religious one in the Indian context of Hindu spirituality.” (Antes 2). By using...
Words: 2847 - Pages: 12
...John Green The Fault in Our Stars BACKGROUND INFO BACKGROUND AUTHOR BIO Full Name: John Michael Green Date of Birth: August 24th, 1977 Place of Birth: Indianapolis, Indiana Brief Life Story: John Green was born in Indianapolis, Indiana. Immediately after his birth, Green’s parents moved to Orlando, Florida. During his youth, he attended Lake Highland Preparatory School, a boarding school near Birmingham, Alabama. Later, he attended Kenyon College where he graduated in 2000 with a double major in English and Religious Studies. After graduating from Kenyon, Green worked in a children’s hospital while he enrolled in divinity school with the intention of becoming an Episcopal Priest. He never attended divinity school, however, because his experience working in the hospital with children suffering from life-threatening illnesses inspired him to become a writer. He lived in Chicago for several years, writing book reviews, writing for radio, and working in publishing. During this time he wrote his first novel, Looking for Alaska (2005) to immediate, and increasing, success. He followed that first novel with An Abundance of Katherines (2006), Paper Towns (2008), and The Fault in Our Stars (2012), which reached #1 on the New York Times bestseller list for children. Green currently lives in Indianapolis with his wife and two kids, where he continues to write, produce videos, and speak publicly about an array of topics. chronicle his artistic journey in making the film adaption of his novel...
Words: 40116 - Pages: 161
...A Research Report On Political Victimization of Dhaka University Hall Students A Research Report On Political Victimization of Dhaka University Hall Students Course: Business Research Course no: MGT-407 Submitted to: Dr.Mohammad Shariat Ullah Assistant Professor Department of Management University of Dhaka Submitted by: Md. Nur Alom siddique Roll: 18165 18th Batch Department of Management University of Dhaka. Date of submission: Letter of Transmittal October 30, 2014 Dr. Muhammad Shariat Ullah Assistant Professor Department of Management University of Dhaka. Subject: Submission of research report on political Victimization of Dhaka University Hall Students. Dear Sir, Here is the research report on “Political Victimization of Dhaka University hall Students”. The report is prepared on the primary and secondary data from different sources. Recommendations are only subjective judgment of mine. I would like to thank you for giving me the opportunity to know elaborately about preparing research report. I sincerely prepared this research report. I truly appreciated this assignment and I enjoyed it very much. Yours Sincerely Md. Nur Alom Siddique Serial No: 18165 Section: B Session: 2011-12 Batch: 18th Department Of Management University Of Dhaka ...
Words: 3503 - Pages: 15
...Global Asset, Inc. (GAI) Risk Assessment Paper By _____________ May 3, 2015 CMIT 425 Professor Effective Network System In this paper I will show the management team of GLOBAL ASSET, INC. the importance/benefits of having an internally operational Information System, over the benefits they believe they will reap when they outsource such services. I will also convince and help them design a better and more secure Information System. Among the odds of outsourcing IT services there are benefits too, but the cons outdo the pros: benefits include; * Reduced operational and recruitment cost: as the cost of having an internal IT firm outdo the cost of outsourcing the same services by over 30% * Risk sharing: This helps to share some of the responsibilities with the company you are outsourcing to. * Swiftness and Expertise: Mostly the firms that take the outsourced contracts have been in the industry for a long time and have built a strong and positive company profile through the quality of service they provide. * Concentrating on main process rather than the supporting ones: Outsourcing the minor/supporting processes enables the organization to have more time to perfect or strengthen their main business operations However the disadvantages outweigh the benefits and include: * Risk of Exposing confidential data: When such an organizations outsources IT services it risks exposing its customers and companies information to third parties, as in the case...
Words: 3626 - Pages: 15
... (This paper, and the accompanying presentation I’m not bad, I’m just drawn that way, were done in 2006 for a women’s studies course at Ohio State University. Some of the facts may be a bit outdated, some have been updated, but I still stand by the interpretation of the texts. And, warning, this posting will include illustrated examples of pornographic cartoons, so it is definitely rated NSFW. Part 1 here discusses the subject matter; Part 2 compares hentai to live action pornography; Part 3 considers the ramifications of hentai.)  Created by a fan, and named “Jessica Rabbit Naughty Pin-up”. When Jessica Rabbit, the animated femme fatale of Who Framed Roger Rabbit? uttered the line “I’m not bad, I’m just drawn that way,” I sincerely doubt her creators knew that a decade later she would be made into an online porn star. Now, alongside other American and Japanese cartoon women, she has entire websites devoted to her. Is Jessica being objectified, degraded, and having her rights taken away? Logically, no, because Jessica is merely ink-and-paint, a figment of someone’s imagination brought to life only by the mechanical and visual trickery of animation. As she said, it’s not her fault she was drawn to represent a stereotypical male conception of an idealized woman. Why should we care if people have changed her from a children’s animated figure into an adult porn star? The purpose of this essay is to answer just that: the reasons we should care, and why research should not...
Words: 4244 - Pages: 17
...Chase Berecin Business Leader Grantham University For my last paper of this class. I have chosen to do my assignment on Tim Cook. Tim Cook is well known in the Communications and I.T. world. Tim cook took over of Apple after Steve Jobs came down with pancreatic cancer. Before Apple Tim worked at IBM, Intelligent Electronics, and Compaq. So let’s talk a little bit about his background and traits in leadership. Well when we look at Tim Cook and some of the various places he worked. He always hasn’t been a leader. He took a lot away from when he worked on the Macintosh side of the house of Apple he spent a lot of time with supplier relationships. When he was with Compaq he was the vice president and responsible for all of Compaq’s inventory. When Steve Jobs got sick Tim Cook had to step up and be the CEO of Apple. He had to do this three times while Jobs was out sick. When we look back at our studies on leadership, we see that there is a big difference between leaders and managers. I think Tim Cook is and would be a awesome leader to work for. This is what he said about leadership. Tim Cook "We want diversity of thought," he says. "We want diversity of style. We want people to be themselves. It's this great thing about Apple. You don't have to be somebody else. You don't have to put on a face when you go to work and be something different. But the thing that ties us all is we're brought together by values. We want to do the right thing. We want to be honest and...
Words: 1528 - Pages: 7
...THE INFLUENCE OF SOCIAL NETWORKING SITES ON THE READING INTEREST OF FOURTH YEAR HIGH SCHOOL STUDENTS IN MABINI COLLEGES A Research Paper Presented to Jamila M. Macapundag Instructor, English 2 Mabini Collges Daet, Camarines Norte In Partial Fulfillment of the Requirements for English 2 Writing in Discipline By: Michelle O. Ojo Lizel I. Calderon James Paolo B. Belgica December 17, 2011 Chapter 1 THE PROBLEM AND ITS SETTING Introduction Social Networking Sites (SNS) are of the most popular topics being talked by all the people. Examples of Social Networking Sites are Facebook, Twitter, Friendster, Yahoo Messenger, Plurk, Tumblr. Social Networking Sites help us to communicate with our friends, classmates, and relatives but they also allow us to communicate with other people who share common interests with us. Through these SNS, how it will affect the reading interest of fourth year high school students in Mabini Colleges. Social network theory differs from traditional sociological studies. In traditional theories, attributes of individual actors are assumed to matter the most. Social network theory takes a different approach, where individual attributes are less important than their relationships and ties with others within the network1. As the world becomes more complex reading interest is in increasingly important to individuals today than ever. It is vital to be informed, to succeed and to be fulfilled personally. When a child has no interest...
Words: 3135 - Pages: 13
