...ANALYSIS OF MARKET COMPETITION, SWITCHING COSTS AND ITS CONSEQUENCES IN TELECOMMUNICATIONS IN NEPAL NAME: SAROJ POUDEL DEGREE: MASTER OF INFORMATION SYSTEMS/MASTER OF INFORMATION TECHNOLOGY COURSE: 7112ICT RESEARCH METHODS IN INFORMATION TECHNOLOGY INTRODUCTION The economics of switching costs and network effects have achieved a significant amount of popular, as well as professional attention in the last few decades. It is presently defined as the core factor for new Information Technology economy. Switching costs originates, if a consumer demands a product, or its related accessories(hardware or software), of his own purchases to be compatible with each other this creates economies of scope among his purchases from a single supplier. Whereas network effects arise when a user wants his system to be compatible so that s/he can interact or trade with other users, or switch to the same compatible system, which leads to the creation of economies of scope between different incompatible products. Thus these economies of scope impacts the consumer’s buying and switching behavior between various products. The state of lock-in arises when the switching cost is sufficiently high so that the consumer proceeds using the same product rather than switching to the different product. Lock in is the state where the cost of switching exceeds the benefits of switching. Economics of switching costs is the summation of various types of switching costs including: compatibility...
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...Telecommunications NOVEMBER 2011 For updated information, please visit www.ibef.org 1 Telecommunications Contents Advantage India NOVEMBER 2011 Market overview and trends Growth drivers Success stories: Airtel, Vodafone Opportunities Useful information For updated information, please visit www.ibef.org 2 Telecommunications Advantage India Strong demand • NOVEMBER 2011 Attractive opportunities • 2014E Number of subscribers: 1 billion Telecom’s revenues rose at a CAGR of 18.1 per cent during 2006–10 India is the second-largest telecom market in the world with 752 million subscribers as of December 2010 • By 2012, the total telecom outreach in the nation’s rural markets is expected to be close to 40 per cent India is expected to feature among the top 10 broadband markets by 2013 • Advantage India Better telecom ratings • Policy support • The country has strong telecom infrastructure Compared to peers in western and Asian countries, India has a comparative advantage in telecom ratings • The Government of India aims to develop the nation as a global telecommunication hub and provides regulatory support to the industry to achieve the goal Government has released Draft National Telecom Policy – 2011; proposes ‘infrastructure’ status to telecom 2005 Number of subscribers: 189.9 million • Source: BMI (Business Monitor international) Report, Aranca Research ADVANTAGE INDIA For updated...
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...Bangladesh A COMPARATIVE ANALYSIS OF SERVICE QUALITY OF GRAMEENPHONE WITH OTHER PRIVATE TELECOMMUNICATION SERVICE PROVIDERS IN BANGLADESH by Md. Fuad Al Hassan ID: 0720053 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH April 2012 Comparative analysis of service quality of GP with other private Telco service providers in Bangladesh A COMPARATIVE ANALYSIS OF SERVICE QUALITY OF GRAMEENPHONE WITH OTHER PRIVATE TELECOMMUNICATION SERVICE PROVIDERS IN BANGLADESH by Md. Fuad Al Hassan ID: 0720053 Has been approved April, 2012 Mr. Md Sohel Islam Senior Lecturer School of Business Independent University, Bangladesh Comparative analysis of service quality of GP with other private Telco service providers in Bangladesh April 28, 2012 Mr. MD. Sohel Islam Senior Lecturer, School of Business Independent University, Bangladesh. Dear Sir, It is a great pleasure and honor for me to submit my internship report “A comparative analysis of perceived service quality of Grameenphone with other private telecommunication service providers in Bangladesh. I am submitting this report as a part of my internship in Grameenphone. This report will help the organization to find out the customers perception of the service quality comparing to the other telecommunication service providers in the country have tried my level best to conduct this in a professional...
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...AMERICAN INTERNATIONAL UNIVERSITY - BANGLADESH “An analysis of Factors Influencing the Telecommunication Industry Growth in Bangladesh” A case study of Bangladesh Author: Abdullah Md. Areef AIUB ID: 10-93465-1 Course Instructor: Dr. A. F. M. Masum Rabbani AMERICAN INTERNATIONAL UNIVERSITY - BANGLADESH “An analysis of Factors Influencing the Telecommunication Industry Growth in Bangladesh” A case study of Bangladesh Author: Abdullah Md. Areef AIUB ID: 10-93465-1 Course Instructor: Dr. A. F. M. Masum Rabbani Abstract Not very long ago, mobile were only used by the professional or it was considered as the device of luxury, and user for only voice call, but the scenario has completely changed. Now it’s a necessity of the life. As Bangladesh is a small country with large number of population, it’s an attractive market for business like the mobile operators. Customers of the market do display a strange need for communication through cell phones and are often noted to spend more money on making calls than they do on food. In terms of Social factors, the market is still thriving for more. Customers are still willing to try something new and because of lack of loyalty, customers are always ready for a new operator, hoping that call rates will fall even more which is a threat. The almost exponential growth in the Telecoms sector in Bangladesh in the last 5-10 years has had the same transformative impact on Bangladesh’s economy as the growth of Ready Made Garments...
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...Effects of constantly changing nature of digital impacts on the telecommunication industry Problem definition Technological companies have been facing increased activity and this has led to increased customer demands. Customer demands have been changing as compared to the previous years. Another concern for technological companies is that because of booming business there has been increased level of competition in the industry. Various companies are coming up with developed products that have made traditional companies to become obsolete in the market. Due to rapid technological advancements, the numbers of people who are attracted to telecommunication equipment has increased tremendously. This unexpected increase in customer base is a problem for the telecommunication companies this is because this population increase leads to straining of the existing resources within telecommunication companies. These above concerns therefore indicate that the current market environment requires some level of overhaul within the business strategies of most companies within the telecommunications industry. There are various gaps among telecommunication companies and this has resulted in poor industrial performance in the market because of challenges that are associated with change in customer demands, increasing number of customers and heightened competition. There are various opportunities for the telecommunication companies that could be useful in reducing the adverse effects of the stated...
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...Abstract Telecommunications is one of the conventional and fastest rising industries all over the world. It has left the great impact on the people of current times. The industry has given the new way to this world and has open wide variety of working opportunities for the people. In the service sector, it has given the toughest competition to its competitors. Now, in this industry by following the same business strategy is not an easy way to resist in the market for any of the organization so, better to change or adopt the new market strategy. Before planning for the new strategy for giving the hard-core challenge to the competitors, it is essential to analyze the market and does comparison with the current strategy. Consumers play the significant...
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...In the current situation of telecommunications, more and more people are subscribers of mobile telephone services. The mobile phones are also called as handsets come in innovative features, pocket-sized, and in affordable costs. For over the years, the manufacturers are continuously developing the mobile phones in which the people described as effective way of communication. And today, different brand of mobile phone are emerging and competing in the field of wireless communication with innovative services. Background of the Study and Problem Statement The British Telecommunications already dominated the wireless service market. The service provider, Vodafone as one of the leading company of mobile services, enabled to penetrate in the market and enjoying the success (2001). The success that the company gained is not possible without the aid of the strategies. Therefore, the main focus of the research study is concern on the business strategy of the Vodafone in the UK. Research Objectives The research identified three main objectives that were expected to be achieved at the end of the study. First is to identify the business strategies of the Vodafone Company in the international market. The second objective is related to the first which regards on the application of the identified business strategies in the telecommunications industry. And the third is to serve as a valuable context in the literature of communications. Research Questions The study provided...
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...Firm Research Donna Wright Strayer University Business Strategies and Proposals BUS 505 Dr. Evangeline Jefferson April 20, 2013 Firm Research Introduction The purpose of this paper is to examine Firm Research. In developing this paper concepts will be identified in the areas of describing a small-business line of business (LOB); determining which government procurement opportunity is aligned with the LOB using the Federal Business Opportunities Website; the firm’s current strategies and assessing the strategic success using financial figures or “soft” indicators as the background; providing a SWOT analysis to determine the internal and external factors in servicing the federal government and utilizing a gap analysis in satisfying the expected requirements; and creating an action plan to fulfill the expected requirements based on the gap analysis. According to ("SBA", 2013) the U.S. government is the world's largest buyer of products and services. Purchases by military and civilian installations amount to nearly $200 billion a year, and include everything from complex space vehicles to janitorial services and cancer research. In short, the government buys just about every category of commodity and service available. By law, federal agencies are required to establish contracting goals, such that 23% of all government buys are intended to go to small businesses. In addition, contract goals are established for women-owned businesses, small disadvantaged...
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...The Telecommunications Act of 1996 The Telecommunication Act of 1996 changes the telecommunications regulation and open the market for competition. In all the others regulatory government encouraged natural monopolies. In this act the state removed the outdated barriers that protect the monopolies from competition and affirmatively promote efficient competition using tools forged by Congress. State and federal regulators devoted their efforts over many decades to regulating the prices and practices of these monopolies and protecting them against competitive entry. The Telecommunication Act of 1996 established three principal goals: 1. Opening the local exchange and exchange access market to competitive entry. 2. Promoting increased competition in telecommunications markets that are already open to competition, including the long distance services market. This opened one of the last monopoly bottleneck strongholds in telecommunications - the local exchange and exchange access markets. This reformed the telecommunication era by opening all providers to enter all markets. 3. Reforming our system of universal service so that universal service is preserved and advanced as the local exchange and exchange access markets move from monopoly to competition. Universal service reform order will rework the subsidy system to guarantee affordable service to all Americans in an era in which competition will be the driving force in All the previous rulings shielded the telephone...
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...TELECOMMUNICATIONS: THE BATTLE OF THE INDUSTRIES April 24, 1999 Econ 635 There have been many changes in the way telecommunication companies have been doing business- not only to satisfy the needs of the consumer, but to compete with other telecommunication services, too. Advances in technology have led to the integration of several telecommunication services which enter a home through existing copper wires or newer optical lines. New laws are even allowing companies to merge or acquire smaller companies for the purpose of increasing their leverage in the market. Cable Industry Currently, the cable industry relies heavily on the use of coaxial cable to transmit its signals, through radio waves, to consumers. This is the cable that is already installed in millions of homes throughout the country. However, compared to other recent technological advances, the coaxial cable has many set backs to overcome. First, the number of signals that it can transmit simultaneously is limited. Second, the signal transmitted by the cable gets worse as distance increases. As an additional option, fiber optics have emerged which can carry hundreds of video, data and voice channels. I will go into further detail on fiber optics later in my research. This traditional cable responded by implementing the use of digital compression. Digital compression allows a broadcaster to squeeze in more channels of programming in each single coaxial cable, although picture quality diminishes...
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...Telecommunications and Economic Development: Empirical Evidence from Southern Africa by James Alleman Carl Hunt Donald Michaels Milton Mueller Paul Rappoport Lester Taylor 2 International Telecommunications Society • Sydney TABLE OF CONTENTS 1 Executive Summary1-5 1.1 Methodology / Economic Analysis 1-2 1.2 Reasons for Under-Investment in the Telecommunications Sector 1.3 Conclusions 1-3 2 Overview 2-1 2.1 Introduction 2-1 2.2 Purpose of this Paper 2-1 3 Methodology 3-1 3.1 Literature Review 3-1 3.1.1 Macroeconomic statistical studies 3.1.2 Policy Implications 3-6 3-3 4 Data 4-1 4.1 Data Deficiencies for Southern Africa 4-1 4.2 Data Problems 4-2 4.3 Limited data 4-2 5 Results 5-1 5.1 GDP and Telephone penetration 5-2 6 Conclusions Error! Bookmark not defined. 7 Selected Bibliography and References 7-1 1-2 4 International Telecommunications Society • Sydney "... telecommunications policies affect not only telecommunications..., but also the economic development... and social, cultural and political growth." Pekka Tarjanne1 1 Executive Summary 2 Many countries in the developing world must decide how to best allocate scarce resources for improved economic development. An ITU study of telecommunications and development, The Missing Link, concluded that "telecommunications can increase the efficiency of economic, commercial, and administrative activities, improve the effectiveness...
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...Research proposal An evaluation of the business successes of mobile telecommunications corporate governance firms in Zimbabwe. By Mugombe Godfrey Background and Introduction The purpose of this study is to provide insight into the association between business performance of the telecommunications sector in Zimbabwe and corporate governance practices as prescribed in the Organization for Economic Cooperation and Development (OECD). It is widely believed that better corporate governance manifest itself in enhanced corporate performance and lead to higher economic growth (Brickley & James, 2011). There are four major players in the mobile telecommunications sector of Zimbabwe namely Econet Wireless Zimbabwe, Telecel Zimbabwe, NetOne and Africom. NetOne is a state controlled entity whilst the other three companies are privately owned with Econet Wireless Zimbabwe commanding the lion’s share of mobile telephone & broadband business in Zimbabwe (Econet Wireless Zimbabwe, 2013). Statement of the problem The major telecommunications companies in Zimbabwe like NetOne, Telecel, Africom and Econet have embraced corporate governance principles and practices since the turn of the new millennium. However, as Ernst & Young (2012) and Gwatiringa (2012) show, wide ranging differences on corporate performance exist in these companies even after the introduction of the multiple currency regime in 2009. It therefore remains unknown to the public stakeholders and the practitioners...
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...Abhinav International Monthly Refereed Journal of Research In Management & Technology Volume II, January’13 ISSN – 2320-0073 CUSTOMER SATISFACTION AND EXPECTATION TOWARDS AIRCEL: A RESEARCH CONDUCTED IN WEST MIDNAPORE Debarun Chakraborty Sr. Lecturer, NIPS School of Management (NIPS Group), Kolkata Email: debarun84@gmail.com ABSTRACT The present study is aimed to determine the customer satisfaction & expectation towards a telecommunication company in West Midnapore which is a district of West Bengal. A descriptive study was conducted to achieve the objectives. In total 250 respondents filled a well-structured questionnaire having a list of statements pertaining to products, services & facilities provided by the service provider. Results reveal that the dimensions which influence the satisfaction level of customer’s are: Core services (like good coverage, good connectivity and network quality) and call rate. Further results show that there is a significant relation between the brand name and the preference of customers. Hence, it has been recommended that telecom companies should focus on connectivity, call rate, coverage and network quality. Keywords: Customer Satisfaction & Expectation, Customer Preference, Product Quality, Value for Money, Analysis of Strengths & Weaknesses of the Product. INTRODUCTION The breathtaking growth of the telecommunication companies in India over the last twenty years has made a history. The economic resurgence affected...
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...ABSTRACT Agriculture is the most important sector of the economy of Bangladesh which provides 63% employment and contributing 18.6% to the national GDP. But unfortunately the farmer’s community is one of the most deprived ones in our country and frequent access to information remains one of the crying needs for a long time period. It can enable them to enhance their quality of life. It has been argued that telecommunication operators can come to aid in this respect. Telecommunications operators have already expanded their services and provided specialized agro-based services to the farmers. This paper attempts to investigate the attitude of the farmers about these agro-based services provided by the telecommunication operator. It also explored the characteristics of the user’s and their perception. Data were collected from 120 respondents who were the user of telecommunication operator’s agro-based services from selected areas from August 18 to October 15, 2011. The data were collected through a structured interview schedule. Evidence from interviews, personal observations suggest that most of the user of these services were young, had little farming experience with small farm side and from small to medium families. These services were treated helpful to overcome their obstacles to information collection but still not efficient like the means they use to collect information traditionally. They wanted information in various field of agriculture especially in the area of price...
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