...Business Rollins College PEARSON Prentice Hall Upper Saddle River, New Jersey 07458 About the Authors vi Foreword xx Preface xxi PART i l l 1, Introduction to Operations Management 1 Operations and Productivity 1 Global Company Profile: Hard Rock Cafe 2 What Is Operations Management? 4 Organizing to Produce Goods and Services 4 Why Study OM? 4 What Operations Managers Do 7 How This Book Is Organized 7 The Heritage of Operations Management 8 Operations in the Service Sector 9 Differences between Goods and Services 10 Growth of Services 11 Service Pay 12 Exciting New Trends in Operations Management 12 The Productivity Challenge 14 Productivity Measurement 15 Productivity Variables 17 Productivity and the Service Sector 19 Ethics and Social Responsibility 20 Summary 20 • Key Terms 21 • Solved Problems 21 < Self-Test 22 • Internet and Student CD-ROM/DVD Exercises 22 • Discussion Questions 22 • Ethical Dilemma 23 • Problems 23 • Case Studies: National Air Express 24; Zychol Chemicals Corporation 25 • Video Case Study: Hard Rock Cafe: Operations Management in Services 25 • Additional Case Study 26 • Bibliography 26 • Internet Resources 26 Developing Missions and Strategies 34 Mission 34 Strategy 35 Achieving Competitive Advantage Through Operations 36 Competing on Differentiation 36 Competing on Cost 37 Competing on Response 37 Ten Strategic OM Decisions 39 Issues in Operations Strategy 42 Research 42 Preconditions 43 Dynamics 43 Strategy Development and Implementation...
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...Operational Level Paper E1 ENTERPRISE OPERATIONS (REVISION SUMMARIES) Chapter 1 2 3 4 5 6 7 8 9 10 11 12 Topic Organisations Corporate Responsibility and Ethics The International Economy Information Systems Managing Information Systems Operations Management Quality Management Marketing Buyer Behaviour Human Resource Management Management Theory and Motivation The Legal Environment Page Number 3 13 17 27 35 45 55 61 73 79 93 101 E1 revision summaries 1 E1 revision summaries 2 Chapter 1 Organisations E1 revision summaries 3 Key summary of chapter Private sector organisations Sub-sectors of the economy not directly controlled by the government or state private business and households. Examples • • • • Private businesses e.g. self employed sole traders or partnerships. Companies (corporations) e.g. separate legal identity with limited liability for shareholders (owners). Private banks and building societies. Non-governmental organisations e.g. trade unions, charities, clubs etc. e.g. Public organisations Sub-sectors of an economy, or organisations, owned and directly controlled by the state or government. Examples • • • Local authorities. State owned industries e.g. the UK post office. Public corporations e.g. the British Broadcasting Company (BBC). Characteristics of public organisations • • • • Ultimately accountable to government. Goals and guidelines determined by government. Not-for-profit motive (NPO). Funded by the general public...
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...functional areas. Further, you will explore organization’s code of ethics and executive summaries of reports to understand what they are and how to compose them. Your main task is to develop a broad overview of the mission and purpose to be prepared to participate in the team activity for Unit 8. Note: Your assigned role for the team is not needed or related to this assignment. As you complete this assignment on this template, refer to information provided in the unit 7 studies. Specifically, utilize these provided resources and perform research to satisfactorily complete this assignment. • Teamwork Activity Challenge. • Organizational Structure reading. • Functional Areas Managers reading. Important: This assignment is due Sunday of week 7. Learners completing it on time will be performing Unit 8 as part of a team. Learners without a successful, timely assignment cannot be on a team. Important: Utilize paragraph structure in your document, not outline format, and support your ideas with references. References can include those identified from both the Internet and a library. Hint: The following template will guide the development of the compositions, reference list, and appendix. Further, it provides extra instructions to guide the development of clearly written and well-focused compositions. Your compositions need to include the Summary items listed next. Summary...
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...technological environment 3.5 Changes in marketing infrastructure and practices 3.6 New strategies for changing macroenvironments 3.7 The Five Forces model of industry competition 3.8 The product life cycle 3.9 Strategic groups 3.10 Industry evolution and forecasting 3.11 Environmental stability 3.12 SPACE analysis 3.13 The Advantage Matrix Summary Case study: Food group shifts strategy to volume growth PART1 MARKETING STRATEGY CHAPTER 1 MARKET-LED STRATEGIC MANAGEMENT Puma gives the boot to cardboard shoeboxes . 4 Introduction 5 1.1 The marketing concept and market orientation 6 1.2 The resource-based view of marketing 12 14 1.3 Organisational stakeholders 1.4 Marketing fundamentals 19 1.5 The role of marketing in leading strategic management 23 Summary 25 Case study: Consumer trust sees John Lewis set retail pace 25 54 54 55 56 57 59 62 64 65 68 71 74 77 79 81 83 84 85 CHAPTER 2 STRATEGIC MARKETING PLANNING Asos founder turns to online homeware Introduction 2.1 Defining the business purpose or mission 2.2 The marketing strategy process 2.3 Establishing the core strategy 2.4 Creation of the competitive positioning 2.5 Implementation Summary Case study: iPhone 27 27 28 29 32 33 42 45 49 49 CHAPTER 4...
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...ENVIRONMENT MACRO ENVIRONMENT Political: • Regulation • Trade barriers • Change in tax laws/incentives • Other… Summary Legal: • Anti-trust • Equal pay/employment • Environmental protection • Health & Safety • Other… Summary Economic: • Interest Rate • Recession (aggregate demand) • Energy prices • Other… Summary MICRO ENVIRONMENT Industry – Competitive Analysis: Define the (primary) industry in which this firm competes Key segmentation variables: Identify the industry segment in which your firm competes Power of suppliers: Factors affecting relative bargaining power (high or low threats?) • What proportion of the value of our product(s) is provided by suppliers? Cost of Goods Sold / Sales • Price sensitivity Cost of purchases relative to total costs Profitability of suppliers vs. buyers Importance of the product to the quality of buyer’s quality • Bargaining Power Size and concentration of buyers relative to suppliers Buyer’s switching costs Buyer’s information Buyer’s ability to backward vertically integrate Risk of owning obsolescent technology Related experience in making the supplies Is owning non-complementary assets required? Summary Power of buyers: (high or low threat?) • Factors affecting relative bargaining power Price sensitivity: Size of purchase(s)...
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...Job Analysis Title: Assistant Manager Reports to: Owner, Supervisor Summary: The assistant manager at Wagon Wheel will direct and supervise employees engaged in sales, inventory taking, or in performing services for customers. ‘This position will monitor sales activities to ensure that customers receive good service and quality goods. This manager will watch the inventory stock and reorder when inventory drops to a specified level. Hire, train, and evaluate the workers in sales or marketing departments, promoting or firing workers when appropriate.” (O*Net Online, 2010) This manager examines merchandise to ensure that it is correctly priced and that it functions as advertised. Enforce safety, health, and security rules like ensuring there isn’t any lead paint. Work activities include dealing with complaints, settling disputes, and resolving conflicts in the workplace. Some tools used in this occupation include bar code reader equipment and security cameras. Some technology that the assistant manager uses at Wagon Wheel include calendar scheduling software and human resource software. “Normal daily tasks include planning budgets and authorizing payments and reviewing merchandise returns.” (O*Net Online, 2010) The most important daily task of the assistant manager at Wagon Wheel is assigning employees to specific duties. Job Duties: * Create schedules to ensure there is efficient staffing at all times. * Report staff hours to the payroll department. ...
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...Creating value along the supply chain (7th ed.), read the following chapters: Introduction to operations and supply chain management Project management From the Argosy University online library resources, read: Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. (ProQuest Document ID: 215258436) http://search.proquest.com.libproxy.edmc.edu/docview/215258436?accountid=34899 Barney, J. B. (2001). Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view. Journal of Management, 27(6), 643–650. Retrieved from http://jom.sagepub.com.libproxy.edmc.edu/content/27/6/643.full.pdf+html Gopalakrishnan, S., Kessler, E. H., & Scillitoe, J. L. (2010). Navigating the innovation landscape: Past research, present practice, and future trends. Organization Management Journal, 7(4), 262–277. doi:10.1057/omj.2010.36 (ProQuest Document ID: 820961459) Long, L.D., Ohsato, A. (2008). Fuzzy critical chain method for project sheduling under resource constraints and uncertainty. International Journal of Project Management, 26(6), 688–698. Retrieved from http://www.thecampuscommon.com/library/ezproxy/ticketdemocs.asp?sch=auo&turl=http://www.sciencedirect.com/science/article/pii/S0263786307001548 Assignment Summary: Module 1 Due Date Assignment 1: Opening Discussion—Introduction to Classmates and This Course Thursday, November 13, 2014 Assignment 2: Discussion—Competitive Advantage and Globalization...
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...GenRays Matrix Template Project Management Knowledge Areas Project Integration Management Recommended Tool(s) Expert Judgment Interviews Justification for Tool These particular tools were chosen give shape to the HRIS project for GenRays. From studying the interviews of key stakeholders and their expert opinions, a collection of functions can be identified so that the HRIS deliverable’s function/purpose is defined. This initial planning will help to develop the Project Charter and set the stage for all the work that need to be performed. GenRays has subject matter experts on staff whose input it vital to produce an HRIS that meets the particular needs of the GenRays staff. We need to make sure that all of the work required to produce a HRIS product for GenRays is done. We also want to ensure extraneous work is avoided to keep GenRays costs low. We will use the interviews here to determine how the project’s scope will be defined, validated, and controlled. GenRays had reached the ROI point very early with the last on the project and defining scope well here will allow for a similar success. Decomposition of the work that needs to be done is a tool that will help aid in identifying the exact work that needs to be done and help to create the WBS. To further, ensure that the project runs smoothly and stays on track. We will use tools to track and manage the project’s completion. We can use the process of Decomposition that we have used to break down the projects’ scope...
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...|Post code | |Home telephone | | |Date business commenced | | |Legal status | | |Principal activities | | CONTENTS Write a marketing plan 1 Part 1 - Executive summary and mission statement 3 1.1 Writing a marketing plan 3 1.2 Executive summary 4 1.3 Mission statement - your business' values and beliefs 5 Part 2 - The current...
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...E-Sonic Compensation Paper Todd Lipscomb, Belma Alic, and Teresa Halpin Davenport University Strategic Analysis Outline: 1. Strategic Analysis A. E-Sonic NAICS falls into two different codes 334614 and 512220. The first code 334614 definition is, “Providing mass duplication of recorded products; Software and other Prerecorded Compact Disc, Tape, and Record Reproducing” (). This code is given in reference to E-Sonic’s producing of music on to various forms of products. The second code 512220 is, “Releasing, Promoting, and Distributing sound recordings. Integrated Record Production/Distribution” (). B. Analysis of E-Sonic’s external market environment 1. Sonic records are a part of the recording and production studio industry, which is going on to start E-Sonic. “Sonic Records, a market-leading recording studio and production house, has witnessed declining demand for music CDs” (). The company boasted over $15 billion in revenue five years ago. However, times have changed over the past five years; technology has greatly improved over time. There have been many technological advances that has offered alternatives to CDs. The one thing that has improved the industry some is the government regulations against pirating music, which is essentially stealing the merchandise. 2. E-Sonic’s competition is pretty fierce as the market has been going for quite some time now. It kind of goes along with, don’t reinvent the wheel if it is already working. Consumers...
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...The Hong Kong Polytechnic University MGT682 Independent Studies Corruption in China: Effects on Economic Development and Remedial Policies Thomas Wu 02715615G August 6, 2003 The Hong Kong Polytechnic University MGT 682 Independent Studies Corruption and Bribery in China Thomas Wu 02715615G August 6, 2003 Table of Content RESEARCH PROPOSAL TOPIC.........................................................................................................3 INTRODUCTION....................................................................................................................................3 OBJECTIVES AND HYPOT HESIS.......................................................................................................4 NATURE OF RESEARCH.....................................................................................................................5 RIVAL THEORIES.................................................................................................................................5 “GREASE-THE-WHEELS” THEORY .........................................................................................................5 MULTIPLE EQUILIBRIUMS ......................................................................................................................7 LOGIC MODEL......................................................................................................................................8 SIGNIFICANCE OF STUDY..............................
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...Accounting Information Supports Decision Making QUESTIONS 1-1 Management accounting is a discipline that designs planning and performance measurement systems, using financial and nonfinancial information, to help an organization develop and implement its strategy. The information must be relevant and helpful, and customized to serve multiple purposes, such as making decisions, allocating resources, and monitoring, evaluating, and rewarding performance. Information for the “plan” and “do” steps of the PDCA cycle includes prospective data on costs, profits, efficiency, and quality associated with alternative ways to produce or provide goods or services. Information for the “check” and “act” steps includes assessments of how well the organization is achieving its objectives. Common information requirements include measures of cost, quality, profitability, and timeliness. 1-2 A company’s operators, managers, and executives need information for their operational control and improvement activities, as well as on the performance of their individual processes, products, services, and customers. This information is important to direct managers’ attention to areas where improvement is needed, to provide feedback on activities, and to monitor and evaluate the performance of operators, departments, divisions, and business units and their managers. This information should be created and produced based on the internal need for operational and strategic information. Shareholders...
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...lOMoARcPSD Summary: Book " Purchasing and Supply Chain Management ", Arjan J. van Weele Purchasing Management (Maastricht University) Distributing prohibited | Downloaded by Paulina Gali?ska (p.s.galinska@gmail.com) lOMoARcPSD No one cares if you are fair or not. Use this summary, share it with you friends and good luck studying for your exam. Summary Purchasing and Supply Chain Management – Van Weele 6th Edition Jonas Heller Distributing prohibited | Downloaded by Paulina Gali?ska (p.s.galinska@gmail.com) lOMoARcPSD Summary: Purchasing and Supply Chain Management 10/19/14 TABLE OF CONTENT Chapter 1: The Role of Purchasing in the Value Chain ............................................................................................................... 5 The role of Purchasing and in the Value Chain (P.5) .............................................................................................................. 5 Main differences between buying for primary activities and buying for support activities (P. 7): ........................................ 6 Definition of the concepts (p.7) ............................................................................................................................................. 6 Importance of Purchasing to Business (P.12): ....................................................................................................................... 7 Classification of purchasing goods (p. 15):...
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...causative relationships: the R/T portion. I. Basic Steps of Data Analysis(4) 2 Categorize-e.g. by demographics, commonalities. E.g. intra/extra community for health and social services 3 Summarize 4 Compare 5 Inference/Interpretation II. Categorize Data 6 There are many ways to sort and categorize data e.g. demographically by age groups, by problem type 7 Geographic approaches may be used 8 Use of model; we are using the wheel from Neuman’s model. 9 Look for data convergence when categorizing-e.g. how many times do we see data converging in different categories? 10 Look for commonalties, health resources that are available. SEC, age, etc. III. Data Summary 11 Summary statements-summarize each table. 12 Summary statistics-put data into percentages and rates so that different areas/communities can be compared. Raw numbers will not work to compare different areas. 13 Graphic methods of data summary: 14 Remember that tables need concise summary data. P. 222, can put population statistics in graph. 15 Dependency Ratio: how many people in your community who can support the dependents. Calcuation on page 225. Should do for both census tracts. 16 Data summarization facilitates ease of reading and spotting trends/patterns in data IV. Summary Statistics 17 Rates-vital statistics 18 Percentages-population characteristics 19 Ratios-sex,...
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... page 1.Company summary 01 2.Product and services 02 3.Market analysis summary 03-05 4.Management summary 06 5.Finantial plan 07-08 6.Executive summary 09 Summary : BIRDS FLY started their business in January 2015 as a partnership business .It is a tourism business formed by a group of friends. We have chosen the most attractive place of Bangladesh which is coxes bazar we are going to open our company here .we chose this business we will help people to discover our beautiful country with their comfort. Mission: -To provide, unique, budget, luxury tours and travel experiences, for all group of customers, this result in their satisfaction, evidenced by repeated bookings as well as favorable word-of-mouth comments. -To assure them that the choice made by them is the best. VISION Objectives * Sales of $650,000 by year three. * Maintain margins of 10% on all airline travel. * Achieve 15% of sales from the Internet. * Develop strategic alliances with service providers nationally, internationally, and in the Woodville area. * Product and service: * We gonna give our customer high quality products...
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