...Riordan Manufacturing Service Request CIS/319 Computers & Information Processing J. R. McDaniel University of Phoenix Executive Summary During the past twelve months, Riordan’s customer’s relations department has reported negative findings from customer satisfaction surveys and statistics relating to the company’s organizational web page usage. The findings have clearly indicated to Riordan’s management there is a lack of effective and efficient communication on the part of both internal and external organizations and stakeholders who’s expected Return on Investment (ROI) is not being meet. In recognizing this lack of effective communication, Riordan’s management has decided to make significant changes regarding how it will communicate and what type of communication platform the company will use in an effort to sustain customer satisfaction and positive ROI. Following are Riordan’s plans that will provide for more effective communication to take place between both internal and external stakeholders: • Implement an integrated worldwide office automation software and group collaboration software package that is user friendly for both internal and external users. • Implement an integrated worldwide database utilizing Microsoft Access. • Ensure all employees understand the value of the added system. • Collect feedback and respond to feedback. • Ensure security of newly acquired software is appropriate. The integration of the above processes of software...
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...Introduction: Riordan Manufacturing was founded in 1991 by Dr. Riordan, a professor of chemistry. Dr. Riordan “had obtained several patents relative to processing polymers into high tensile strength plastic substrates.” (Apollo Group, Inc.). Dr. Riordan realized the commercial value of his application processes and launched Riordan Plastics, Inc. Since that time, Riordan has become the industries global plastics manufacturer leader. Riordan Manufacturing’s technology department continually grows and expands in order to remain competitive. The Operations Department of Riordan is in charge of all service requests. Operations define requests with detailed analysis before they are given to the Information Technology Department for implementation. Currently Operations is working on Service Request SR-rm-001 with the purpose of: • Suggest specific systems changes that improve our inventory or manufacturing processes. • We would like to use computer system utilization to become more efficient • Create a business requirements definition for system upgrades/improvement to be given to the IT department or information systems consultants This summary identifies business areas which need improvement, purpose of the project, and lists of stakeholders involved: Purpose of Project: Analyze IT systems at Riordan Manufacturing. Identify IT systems that are in need of upgrade in order to improve the inventory, shipping, accounting, finance, customer service, and manufacturing processes...
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...Service Request SR-rm-022 for Riordan Manufacturing Christina Noll BSA/375 December 6, 2014 Instructor: Morton Smith Service Request SR-rm-022 for Riordan Manufacturing Before the project begins information needs to be gathered from key stakeholders and from observations of how the current system works and is used. Next this document will describe information-gathering techniques that can be used, as well as systems analysis tools that can and will be used for the project. This document will also identify key factors to ensure that information required for the project is gathered successfully. An explanation of the importance of the project scope, will be given. A description of the areas of project feasibility that will be examined will also be discussed. Information will need to be gathered in two different ways. First information will be gathered from the key stakeholders, such as the President & Ceo- Dr. Michael Riordan, the Chief Operating Officer- Hugh McCauley, the Director of Human Resources- Yvonne McMillan, and the Chief Information Officer- Maria Trinth. These key stakeholders are important because they can explain what the current system is as well as how it is used. The second way is to gather information by observing how each employee uses the current system, notating key elements of the system that is used by all employees. Two techniques that are recommended to be used in the information-gathering process are, one-on-one interviews and/or a facilitated...
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...Service Request Riordan Manufacturing Student BSA 375 May 26, 2013 Instructor Service Request Riordan Manufacturing Riordan Manufacturing is a global manufacturer of plastics founded in 1991 by Dr. Riordan. Dr. Riordan started Riordan Plastics to satisfy commercial applications for his medical patients using the processed polymers developed under his several patents. Now a global plastics manufacturer, Riordan Manufacturing employs 550 people and the annual earnings are projected around $46 million. The company’s global operations include the corporate headquarters in San Jose California, the Plastic Bottles Facility in Albany Georgia, the Custom Plastics location in Pontiac, Michigan, and the Electric Fan Facility located in Hangzhou, China. The COO of Riordan Manufacturing, Hugh McCauley has initiated a service request. This request is labeled SR-rm-022. The purpose of this request is to integrate a variety of the human resource tools into a single application. This document is to addresses the planning and analysis phase of a service request. The request is to encompass all plant locations. Design methods will be established to meet this request, requirements will be collected, the project scope and feasibility will be recognized, the stakeholders will be identified, and key factors to guarantee success in gathering information will be clarified. Project Scope The project scope is for a new system for the human resource department. The new human resource systems...
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...BSA375 Service Request SR-rm-022, part 2 Analyze to Design Riordan Manufacturing HR System Riordan Manufacturing has submitted a service request as they are trying to move from an outdated system to a more modern version. Currently, the data is stored manually in their headquarters in San Jose and this needs to be fixed, there will be several modules places into a single system that can be accessed from the rest of their locations countrywide. Companies should not try to quickly consolidate data center operations (Lemos, 2009) and based on this the next application architecture and process design will be recommended. System Data and Application Architecture The current system is not properly set, therefore the data access is unsafe and hard to access as there is much of data stored and only accessible to few people, the new system that will be put in place will receive all the imported data and then classify it into different levels of access, restrictions will be put in place so the data is only accesed by the people who is supposed to. ADP the company that will send the checks will be able to access information such as hours worked reported in timecards and pay rate but information such as insurance, training and certifications will not be available to them. When required direct managers can access most of the data but a log will be put in place so each time the personal file is accessed there is proof of who accessed the information and for what reason...
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...Service Request SR-rm-004 part2 JOE BLOW BSA/375 December 12th 2010 Mr. Swallows Service Request SR-rm-004 part2 Riordan Manufacturing human resources information system project has reached the end of the current systems analysis phase of the system development life cycle. The information gathering process has been completed and we must move on to the next step in our SDLC. Riordan’s executive management has made clear that they wish to make the system more efficient and secure. While conducting our analysis of the Riordan Manufacturing we found many issues that need to be addressed and several inefficiencies. We also found many security concerns that need to be addressed in the interest of the company and its personnel. Application architecture and process design Designing forms and reports is a user-focused activity that typically follows a prototyping approach (Dennis, Wixom, & Roth, Chapter 8, 2009). Prototypes may help to model desired behavior, design the user interface, or analyze resource utilization (Bass, Clements, & Kazman, Chapter 1, 2003). The analyst will take in to consideration the data we compiled during part one of the service request to design a prototype of the system. This prototype will be heavily based on the needs and goals of Riordan Manufacturing executive management and take in to account some of the input from the human resources department management and staff. We learned in part one of this service request that Riordan Manufacturing’s...
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...Riordan Business Systems Christina Cruel, Steven Keller, Mick Robey, James Simkins BSA/310 November 4, 2013 Paula Billups Table of Contents Abstract……………………………………………………………………………………………3 Company Background…………………………………………………………………………….4 Business Systems Overview...…………………………………………………………………….4 Riordan Business Systems……………………………………..………………………………….5 Accounting and Finance……………………………………………………………….….5 Sales and Marketing…………………………………………………………….…………8 HR……..………………………………………………………………………….……….9 Legal……………………………………………………………………………………..11 Operations………………………………………………………………………………..12 IT Security……………………………………………………………………………………….13 Conclusion……………………………………………………………………………………….14 References………………………………………………………………………………………..15 Appendices: Service Requests…………………………………………………………………...16 Appendix A: Accounting and Finance...…………………………………………………16 Appendix B: Sales and Marketing……………………………………………………….17 Appendix C: Human Resources - HRIS…………………………………………………18 Appendix D: Human Resources – CM...……………………………………...…………19 Appendix E: Operations – CAD...……………………………………………………….20 Appendix F: Operation – ERP…..……………………………………………………….21 Appendix G: Operations - Legal…...…………………………………………………….22 Appendix H: IT Security…………...…………………………………………………….23 Abstract This is a formal response to Service Request, SR-rm-012 Business Systems, which requests analysis and recommendation of Riordan Manufacturing’s current business systems. This paper evaluates the electronic...
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...Service Request Part 1 Robert Davis BSA375 March 14th 2014 Fred Bennett Service Request Part 1 Riordan Manufacturing is a global producer and manufacturer in the global plastics industries and has about 550 people that have a projected annual earning of over $46 million dollars. Riordan has a manufacturing plant located in Albany, GA that is capable of producing plastic beverage containers, another plant that is located in Pontiac MI that is capable of producing custom plastic parts, and another plant located in Hangzhou, China that produces plastic fan parts. The corporate offices and research and development department of Riordan are located in San Jose, California. Riordan Manufacturing is part of Riordan industries Inc. and this company is a fortune 1000 enterprise and it has revenues that exceed 1 billion dollars ("Riordan Manufacturing", 2013). The COO of Riordan manufacturing Mr. Hugh McCauley has given a Service Request SR-rm-022 to Smith Services Consulting Inc. Mr. Hugh would like Smith services to integrate an existing variety of human relations tools within a single integrated application that would use the human relations existing tools. This request from the COO will have an affect on all plant locations for Riordan Manufacturing. Riordan is trying to take advantage of new technology and be more sophisticated in ways of operating there Human Resources department. Some of what is expected from Riordan Manufacturing is that the Human Resources...
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...ervice Request SR-rm-022, Part 1 BSA/375 Service Request SR-rm-022, Part 1 Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. All though Riordan Manufacturing Industries is a Fortune 1000 enterprise and a global manufacturer of plastic they currently do not have an integrated system that brings all the sites together as one.Currently, there are three sites that they manufacture from in Hangzhou China, Pontiac, Michigan, and Albany, Georgia. Riordan’s headquarters are located in San Jose, California, here the research needed to maintain Riordan’s success is done. Riordan Manufacturing, like any company, would not be able to experience any success without their loyal customers and the company’s steak holders. The key stakeholders within the Riordan Manufacturing Company that I would gather requirements from first would be would be management. After the management I would gather information from the employees. No one knows a company better then its staff. I would hold a meeting with the entire staff to decipher what the company’s current business challenges and future requirements this will as help me identify the company’s current and future business process flow. Once this is done key requirements which were gathered during the focus group will be consolidated into what will be foundation of the new system Riordan Manufacturing Company. The analysis tool I would propose for this project would be...
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...narrative will describe the history of Riordan Manufacturing, Inc. and go into Riordan Manufacturing’s service request from their COO, Hugh McCauley and his request for a more sophisticated, state-of-the art, information systems technology within their Human Resources department which will encompass all plant locations. A detailed project timeline will be drafted to encompass the service request and detail out the project approach and specifics of meeting its requirements. Company Riordan Manufacturing, Inc. was founded by Dr. Riordan, a professor of chemistry, who had obtained several patents relative to processing polymers into high tensile strength plastic substrates. Originally is started in 1991 as Riordan Plastics, Inc because of the commercial applications of Dr. Riordan patents. The company's focus on research and development and licensing of its existing patents led to a venture capital in 1992 to purchase a fan manufacturing plant in Pontiac, MI. That was when the name was changed to "Riordan Manufacturing, Inc." In 1993, another manufacturing plant in Albany, GA was acquired to produce plastic beverage containers. And in 2000, Riordan opened a new manufacturing facility in China. Their entire fan manufacturing operation moved from Michigan to China to leave the Pontiac, Michigan facility to retool for the manufacturing of custom plastic parts. Request and Scope On November 28, 2011, Hugh McCauley, COO, of Riordan Manufacturing wanted to meet to discuss and analyze...
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...Service Request SR-rm-022 By: Tammy Samooj BSA/375 October 13, 2014 Riordan Manufacturing is a worldwide Manufacturing company that employs 550 employees. It projects an annual income earnings of $46 million. Their plant that is operating in Albany, GA, produces plastic containers for beverages. Their plant that is located in Pontiac, MI, that produces plastic custom parts, whereas, the plant in Hangzhou, China produces plastic parts for fans. In San Jose, CA Riordan has its corporate office. The research and development office is located in their corporate office in San Jose, CA. Their Parent Company is Riordan Industries, INC. Riordan Industries, INC. is known as a Fortune 1000 company, which has revenues in excess of $1billion. (Apollo Group, 2013) Mr. Hugh McCouley, COO of Roirdan Manufacturing has issued a service request, SR-rm-022, stating he would like to be able to take advantage of state-of-the art, sophisticated information technology within their Human Resource Department. Mr. McCouley is desiring to integrate his existing HR tools into a single integrated application with using today’s existing tools within the HR system. This service request will affect all locations within the plant. The expected result of this request will define the business requirements for the development within the HR System that will support the objective. The objective is to create a system design and a project implementation plan which is required for project...
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...Riordan Manufacturing Service Request BSA/375 March 17, 2014 Riordan Manufacturing Service Request Key Stakeholders The first stakeholder of importance is the person submitting the service request, Hugh McCauley, the Chief Operations Officer (COO) of Riordan Manufacturing. Because the new system will build on the current system initially implemented as part of the financial system, the Chief Financial Officer (CFO), Dale Edgel, should be the second key stakeholder (Riordan 1, 2013). From there the list starts with the director of the Human Resources Department, Yvonne McMillian, as the third person of importance. Yvonne has the ability to direct the analysis team to the key users of the current system, plus provide permission for the team to conduct the necessary information gathering. Other key stakeholders include, but are not limited to * Andrea Gamby - Employee Relations Manager * Carl Green - Employee Relations Specialist (HQ) * Employee Relations Specialist from each Plant Site * Terri Carranza - Compensation & Benefits Manager * Anne Pham - Compensation Analyst * Silvija Peterson - Payroll Manager * Ana Richlich - Payroll/Tax Clerk * Eric Myers - Recruiter-Professional Staff * Marl Carillo - Training & Development Specialist * Chad Sterken - Safety Manager * Safety Technicians from each Plant Site (Riordan 2, 2013). This list should include the people directly affected by the proposed system changes...
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...Riordan Manufacturing Service Request SR-RM-012 Learning Team B Tony Jones Michael Jackksen George Thomas University of Phoenix Online CMGT578-IT Strategic Planning September 2, 2013 Company Overview Riordan Manufacturing is a global plastics manufacture with around 550 employees, Riordan annual earnings is project to be 46 million. Riordan Manufacturing is owned by Riordan Industries, a fortune 1000 company based in San Jose California with more than 1 billion in revenues. Dr. Riordan a chemistry professor founded the company in 1991 and it has grown to a global organization with locations in Michigan, Georgia, and China. In 1992 the company got its name after Dr. Riordan obtained venture capital and purchased a fan manufacturing plant in Pontiac, Michigan. Mission Statement Riordan Manufacturing mission is to be the leader in using polymer materials to provide solutions to their customer challenges and to be the leader in identifying trends. Riordan customer focus is to build long-term relationships through maintaining quality controls, innovative solutions, a responsive business attitude, and reasonable in price. The company committee to maintaining an innovative and team orientated work environment providing a climate focused on the long term growth of the company. Service Request Riordan Manufacturing placed a service request for all locations to review existing business systems. All areas within the organization are...
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...Service Request SR-rm-022, Part 1 BSA/375 Anjit Bose Service Request SR-rm-004, Part 1 Table of Contents Introduction.........................................................................................................3 * Information-Gathering Techniques and Design Methods................................................................................................................3 * Business Requirements for an HR System.................................................................................................................5 * Scope and Feasibility.............................................................................................................5 * Detailed Plan for Riordan Manufacturing....................................................................................................6 * Conclusion...........................................................................................................7 * Reference ............................................................................................................8 * * * * * * * * * * * * * * * * * * * * Introduction * The COO, Hugh McCauley, of Riordan Manufacturing, wants to combine the existing variety of tools in use into a single integrated application. The business wants to take advantage of the more sophisticated state-of-the art information...
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...“Riordan Manufacturing Riordan Manufacturing is a worldwide plastics manufacturer employing 550 persons with projected yearly earnings of $46 million. The company is entirely owned by Riordan Manufacturing Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion.” (Baihaqi, 2009) Riordan has a corporate office located in San Jose, CA this office includes both the research and development departments. Riordan also has a plant located in Albany, GA which produces their plastic beverage containers, a plant in Pontiac, MI which produces customized plastic parts, and in Hangzhou, China they have a plant the manufactures plastic fan parts. The Service Request SR-rm-022 has been issued asking to integrate the existing Human Resource tools into a single integrated application. This will be done using the existing tools found in the Human Resource System. This request will have an impact on all the listed locations of Riordan Manufacturing: Georgia, Michigan, San Jose, and China. Riordan is looking to update and become more advanced from the current information systems technology in the Human Resources department. The expected results will define business requirements in the development of the Human Resource system allowing the support of the objective of the above listed service request. The objective here is to create a system design that is detailed and a project implementation plan to complete the project. The Human Resources Department (HR) plays an important...
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