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Robi

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Submitted By razib
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I. Executive Summary
Axiata Bangladesh Ltd. is the third largest mobile phone operator in Bangladesh. In 28th March, 2010 they changed their brand name from Aktel to Robi. They also changed the logo and slogan of their brand. By doing this they tried to reach the customer specially who lives in village. Measuring the effectiveness of their rebranding is essential as it has already been passed one year after rebranding. Customer’s perception is essential to measure for this purpose.
We have conducted our research by analytical survey method, administered in person at different places of rural and urban areas of Dhaka. Survey allows us to easily collect information on and analyze more data and variables than can easily be done in experimental settings. Regression analysis method has been used to analyze the data.

We have used a set of independent variable and a dependent variable. Independent variables include:

* Attractiveness * Meaningfulness * Repositioning effectiveness * Brand feeling

And the dependent variable is: * Brand Loyalty
Metric data has been used for analysis. Questionnaire has been prepared on the basis of 9 point likert scale. Regression analysis has been used for data analysis. Survey was conducted among 50 respondents from rural and city areas.
By conducting regression analysis we can come to the following conclusions: i. Changes in brand elements affect brand loyalty ii. Brand elements have significant effect on brand loyalty collectively iii. However individually most of the elements have little influence over the brand loyalty. iv. Rebranding of Robi has a moderate effect on customer purchase and loyalty. v. Rebranding of Robi is moderately effective.
Based on these analysis decisions we can suggest the following activities to be done to achieve company’s rebranding objectives:

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