...TO UPDATE TABLE OF CONTENTS. 1. Emotional intelligence at workDocument 1 of 1 Emotional intelligence at work Author: Taylor, Peter ProQuest document link[->0] Abstract (Abstract): As recently as April 2009, at one of our You Asked for It workshops, Summit readers experienced a hands on demonstration of emotional intelligence (EI) at work. In a session led by Linda Pickard, workshop attendees figured out whether they were left or right brain dominant, or somewhere in between, and then learned how that characteristic played out in communications and negotiations with co-workers, clients and suppliers. Understanding your emotions and those of the people you are dealing with improves communication and, consequently, the outcome of the situation. I suspect that to many of you it sounds a bit "touchy feely" for a procurement magazine, but I also suspect that understanding and practicing your EI will go a long way to making work more productive, procurements more successful and contract management easier. A brief introduction to the science behind emotional intelligence explains a number of important things. The human brain's first role was to protect us from external threats. The 'flight or fight' response prompted us to react quickly to sounds and sights around us. There was no time for rational thought and the weighing of options. As the brain developed further, the neo-cortex, or front of the brain, became the site of the thinking mind. The sequence of development is...
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...Executive Summary The role of the management information system is described and analyzed in the light of its Decision-making ability. Decision-making process and its impact on senior management In organizations with automated decision, focus explanation. Challenges restrictions and management information systems are discussed and a set of six recommendations put forward in the decision-making process to increase the effectiveness of MIS. 1.0 Introduction It is an integrated information system to collect store and process data and provide information, knowledge and digital product components. Commercial enterprises and other organizations rely on information systems to manage and conduct their business, interact with customers and suppliers, and market competition. Supply chain and information systems for the electronic operation of the market organizations. For example, companies use information systems to handle financial accounts to manage their human resources, and with online promotions, in order to reach their potential customers. Many large companies around the information system is fully established. 1.1 The five components of information are: i. Hardware: a. The term refers to the mechanical hardware. This category includes the computer itself, which is commonly referred to as a central processing unit (CPU), and all the support equipment. b. Support equipment between the input and output devices, storage devices and communications equipment...
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...you’ve named. 1. Office Automation System a. provides effective ways to process personal and organizational business data, to perform calculations, and to create documents i. Spreadsheet applications to calculate opti- mal order quantities, facility location, trans- port cost minimization, among others 2. Communication system b. helps people work together by interacting and sharing information in many different forms ii. Voice-based order picking 3. Transaction processing system (TPS) c. collects and stores information about transactions; controls some aspects of transactions iii. Point-of-sale systems 4. Management information system (MIS) and executive information system (EIS) d. converts TPS data into information for monitoring performance and managing an organization; provides executives information in a readily accessible format iv. Logistics information system 5. Decision support system (DSS) e. helps people make decisions by providing information, models, or analysis tools v. Application-specific software such as warehouse management systems 6. Enterprise system f. creates and maintains consistent data processing methods and an integrated database across multiple business functions vi. Logistics modules of enterprise resource planning systems *General Types of Information Management Systems Source: Taken from Steven Alter, Information Systems, 4th...
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...Management Information System 2 Marks UNIT 1 MIS Introduction 1. Data: Raw facts such as an employee’s name and number of hours worked in a week, inventory part numbers or sales orders. Information: A collection of facts organized in such a way that they have additional value beyond the value of the facts themselves. Data Information Salesperson: J. Jones Sales Territory: Western Region. Current Sales: $147,000 Units = 147 Salesperson: J. Jones Sales Territory: Western Region. Current Sales: $147,000 Units = 147 Data Processing Data Processing $35,000 12 Units $12,000 J. Jones Western Region $100,000 100 Units 35 Units $35,000 12 Units $12,000 J. Jones Western Region $100,000 100 Units 35 Units 2. Management information systems: Def 1: Information system at the management level of an organization that serves the functions of planning, controlling, and decision making by providing routine summary and exception reports. Def 2: MIS provide information in the form of pre-specified reports and displays to support business decision making. Examples: sales analysis, production performance and cost trend reporting systems. Objectives: * Routine information for routine decisions * Operational efficiency * Use transaction data as main input * Databases integrate MIS in different functional areas. 3. Describe three levels of information in managerial level Management Support Systems provide information and support...
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...Enterprise Information Systems (PEO-EIS) Operational and Strategic Initiatives Jack Montgomery Salisbury American Public University System Abstract This paper presents the observations of a PEO-EIS employee and presents the findings and recommendations he would employ if he were entering the organization at the senior management level. Specifically, this paper addresses perspectives of the PEO-EIS and his Chief Information Officer in the operation and strategic planning for the organization. The observations and recommendations presented are based primarily upon the perception of the employee but solicitation of other employees and online resources were used in completing this assessment. While the mission of all individual PEO-EIS programs were considered during the assessment, the focus remains on the organization as a whole and recommendations are for improvements to the entire organization and not any individual programs. Keywords: Technology, PEO-EIS, Partnerships, Cloud Computing, Software Factory, Futurist. An Initial Assessment of Program Executive Office – Enterprise Information Systems (PEO-EIS) Operational and Strategic Initiatives Executive Summary Playing the role as arriving Program Executive Officer for Enterprise Information Systems and acting as my own Chief Information Officer the following bullets summarize the recommendations that the organization is asked to consider: * Focus on the current PEO-EIS business objections concentrating...
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...Question: Classification of e-gvt A worldwide revolution in information and communications technologies is occurring. The Internet, the personal computer, and the mobile phone are fundamentally changing our lives - affecting the way we work, learn and interact. Governments around the world are recognizing the value of e-Government. E-Government is about change. Governments, businesses, communities, and citizens around the world are recognizing the value that information and communications technologies can bring to their operations, relationships, and outcomes. In the context of government, this has been described as e-Government – or electronic Government. E-Government helps mainly to increase the efficiency and effectiveness of the public sector and provide the citizen services in a more citizen friendly and convenient manner. In order to implement e-Government successfully, the officers who are in charge of implementing e-Government should possess the knowledge and capabilities in a number of areas. Some of such key areas are ICT, management of ICT, concepts of e-Government, the knowledge and experience in the public sector. Since at least a minimum level of knowledge in e-Government is necessary for implementing e-Government policies, this section attempts to provide an introduction to e-Government. Three definitions which are mainly being used for e-Government are given below. * e-Government is about a process of reform in the way governments work, share...
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...Risk Management Breakdown Structure Paper Gregory Lockett CPMGT/302 Procurement and Risk Management Petula Brown July 6, 2015 Overview TechnoToday has held a place among top manufacturing companies in the United States for several years. However, due to increased competition and customer demand management has decided to implement some changes. The primary change to TechnoToday that has been outlined by management is a supplier global expansion project. Management has its eyes set on China as a new supply base. As with any project, the benefits may be obvious but undertaking the project also comes with its fair share of risks. Objectives and Resources In an effort to remain a leader in the global market, TechnoToday has made the decision to expand its supply base into China. Accomplishing this goal, however, can be a daunting task. A global supply chain needs to be agile and robust in order to meet the needs of multiple markets while simultaneously handling ever changing needs. A supply chain needs to be responsive to customer and organizational needs in terms of products as well as sourcing, manufacturing, transport, environmental and human resource relations. A global expansion project entails much more than simply setting up shop in another country, but luckily there are a number of tools available to help streamline the process. There are multiple resources that can be utilized to aid in the international transition. Historical data and records, for example,...
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...CURRENT CHALLENGES OF SUPPLY CHAIN MANAGEMENT Acknowledgement It is only because of the grace and mercy of great Almighty ALLAH that we are able to complete our report. Without His help, in no way we could complete it. We are highly indebted to honor Sir Shoaib Ishtiaq (Bahria University) for assigning us such an important and interesting report and for his valuable guidance in carrying out this research study which benefited during our course work in the university. We would also like to extend our gratitude towards the internet & books which helped us greatly. And on the other hand all those people who were directly and indirectly involved in the completion of this project. ABSTRACT Purpose : As the business environment becomes increasingly competitive, companies continuously look for ways to distinguish themselves from their competitors. Companies adapt different Supply Chain Management practices and philosophies to help them become competitive. However, they may face challenges that hinder attainment of the results sought. Here is the study of few challenges that supply chain management are facing in today’s world and some strategies propose to cope up with those challenges. Methods : Firstly the major challenges were search and then some strategies were purpose to cope up with those challenges of supply chain management by giving the examples of case study than how in past companies have faced those challenges and they were not able to handle...
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...Supply Chain of Snapdeal Subject : Supply Chain Management Submitted By: Arushi Bhasin & Vidhi Nagar • Objective Of the assignment : To study the supply chain, flow chart, agility and case study of an e-commerce website . E-commerce website chosen: Snapdeal A brief about E-Commerce: E-commerce can be defined as the conduct of business communication and transactions over networks and through computers or as the buying and selling of goods and services, and the transfer of funds, through digital communications. It can include all inter-company and intra-company functions (such as marketing, finance, manufacturing, selling and negotiation) that enable commerce. e-commerce usescommunications such as electronic mail, EDI, file transfer, facsimile,video conferencing, workflow, or interaction with a remote computer. e-commerce has also become associated with solutions and tools such as portals, e-marketplaces, e-auctions or virtual inventory. The last few years have seen a dramatic increase in the capabilities of e-commerce as hundreds of millions of dollars were invested in building new solutions and in fighting a marketing war for apparent first mover advantages. At a simplisticlevel, supply chains are typically made up of three major flows – physical, financial and information. e-commerce has the capacity to affect all three. . Physical flows can be affected by using information to avoid physical movements and to make product information available throughvirtual ways....
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...ASSIGNMENT 2: MANAGEMENT INFORMATION SYSTEMS Read the following case study and then answer Questions 1 - 5 which follow: DELL COMPUTER Michael Dell founded Dell in 1984 while he was still a college student at the University of Texas in Austin. From the beginning, Dell sold directly to_th_e final customer and built PCs to users' specifications. This basic business model has not changed over the years, although it has been modified and refined as the company has grown. Dell started with telephone sales of upgraded IBM compatible PCs, and then shifted to assembling and marketing its own brand of PCs in 1985. It provided customers with a 24-hour hotline for complaints and guaranteed 24- to 48-hour shipment of replacement parts. As its customer base grew, Dell also implemented a direct toll-free technical support line. In 1990, Dell shifted course when it began selling through retail outlets such as CompUSA, Circuit City, and Price Club. Revenues grew rapidly, but problems arose in managing what had become a billion-dollar company, and Dell experienced its first quarterly loss in 1993 (Dell, 1999). In 1994, Dell concluded that even though it was successful selling through retail channels, it was not making money doing so. Dell decided to withdraw from the retail market and return to its roots as a direct seller, a move that not only helped the company's profitability but also enabled it to put all of its efforts into executing the direct model. Dell also brought in a new chief operating...
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...Supply Chain of Pepsi co. 1.1 Understanding Supply Chain of Pepsi co. 1.2 Supply Chain Strategy or Design In order to ensure a good supply chain strategy, Pepsi co. plans two years in advance. It has several contracts with manufacturers, and receives raw material on a convenient basis. The company also decides where production plants are to be placed. The production process is 65% automated. The company has to provide and manage transport for the delivery of products as well as the arrangement of third party services for the procurement of products. The shipping department handles orders and the transport department decides the vehicles for safe delivery. Material planning and sourcing is carried out as well. Sources of supply of raw material both local and foreign are identified and terms and conditions are negotiated. Capacity planning is also done at this stage. Sales forecasting and production planning depends upon the capacity of the organization with respect to: 1. Production 2. Storage: Raw and packing 3. Storage: Finished goods The supplier is audited by the most cost efficient quality control department. Distributors are also decided by the company, keeping in mind past performances. 1.3 Supply Chain Planning The goal of planning is to maximize the supply chain surplus. Planning establishes parameters within which a supply chain will function over a 1| Page period of time. Companies start the planning phase with a forecast for the coming year of demand. Pepsi carries...
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...Operations Management… By D.B.S. Saurabh Marwah(201401017), Dingnan Ouyang(201400084), Boyang Yu(201400104) Students – Asia Pacific International College Literature review 1 Literature review of Operations management Saurabh Marwah, Dingnang, Boyang Asia Pacific International College Research Topic: The impact of total supply chain management on organization performance? Literature review 2 Introduction Operations management is an important part for all the organizations to run themselves successfully or in a professional manner. It refers to decisions and responsibilities of managing the resources dedicated to the production and service delivery. Managers are the people who are responsible managing the resources that make up the operations function. There are other functions also which are not core to the organizations which are for the smooth running of the organizations such as accounting, IT, human resources. Being an operations manager contains a lot of responsibilities and activates in the organization, which contribute to give good service. * Strategic objective: Operations managers must clearly understand the goals of the organization and develop vision in order to achieve them, which also involve translating the goals into implications. * Operations strategy: There are numerous decision-making involved with operations, it is important that operations manager should have a set of guidelines that are connected with organization’s...
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...2 CHAPTER 2.1 2.2 2.3 Decision Making and Business Processes Why Do I Need To Know This LEARNING OUTCOMES Explain the difference between transactional data and analytical information, and between OLTP and OLAP. Define TPS, DSS, and EIS, and explain how organizations use these types of information systems to make decisions. Understand what AI is and the four types of artificial intelligence systems used by organizations today. Describe how AI differs from TPS, DSS, and EIS. Describe the importance of business process improvement, business process reengineering, business process modelling, and business process management to an organization and how information systems can help in these areas. This chapter describes various types of business information systems found across the enterprise used to run basic business processes and used to facilitate sound and proper decision making. Using information systems to improve decision making and re-engineer business processes can significantly help organizations become more efficient and effective. ? 2.4 2.5 As a business student, you can gain valuable insight into an organization by understanding the types of information systems that exist in and across enterprises. When you understand how to use these systems to improve business processes and decision making, you can vastly improve organizational performance. After reading this chapter, you should have gained an appreciation of the various kinds of information systems employed...
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...Helsinki University of Technology Department of Industrial Engineering and Management Doctoral Dissertation Series 2010/8 Espoo 2010 LEADERSHIP IN A SMALL ENTERPRISE Helena Palmgren Dissertation for the degree of Doctor of Science in Technology to be presented with due permission of the Faculty of Information and Natural Sciences, Helsinki University of Technology, for public examination and debate on May 7, 2010 at 12 o'clock in Auditorium AS1 at the Aalto University School of Science and Technology, Espoo, Finland Aalto University School of Science and Technology Department of Industrial Engineering and Management P.O. Box 15500 FIN-00076 AALTO FINLAND Tel. + 358-9-4702 2846 Fax + 358-9-4702 3665 Internet http://tuta.tkk.fi Copyright © Helena Palmgren helena.palmgren@ttl.fi ISBN 978-952-60-3100-2 (print) ISBN 978-952-60-3101-9 (electronic) ISSN 1797-2507 (print) ISSN 1797-2515 (electronic) URL:http://lib.tkk.fi/Diss/2010/isbn9789526031019/ The cover artwork © Eila Haydn, 2010 All rights reserved. No part of this publication may be reproduced, stored in retrieval systems, or transmitted, in any form or by any means, electronic, mechanical, photocopying, microfilming, recording, or otherwise, without permission in writing from the publisher. Edita Espoo 2010 ii ABSTRACT OF DOCTORAL DISSERTATION AALTO UNIVERSITY SCHOOL OF SCIENCE AND TECHNOLOGY P.O. BOX 11000, FI-00076 AALTO http://www.aalto.fi Author Helena Palmgren ...
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...Case and Class Discussion Which of Porter’s Five Forces did Apple address through its introduction of the iPhone? * Strong Supplier Power; Customers have low buyer power * Apple would’ve gone bankrupt if not for iPhone. * Their strategic model consists of Narrow Market & High Cost Competitive Advantages Competitive Intelligence: Process of gathering information about the competitive environment to improve the company’s ability to succeed Competitive Intelligence Tools: Porter’s Five Forces Model – Refer Above Porter’s 3 Generic Strategies (Marketing and Sales Strategy, IT Strategy, Supply Chain Strategy) Porter’s Value Chain Analysis – (SUPPORT ACTIVITIES: Firm Infrastructure, Human Resource MGT, R&D, Procurement). (PRIMARY: Raw Materials, Making product, Delivering Product, Market & Sell, Service After Sale). -----------ALL MAKE UP VALUE ADDED------------- Porter’s Generic Strategies Organizations follow one of these strategies when entering a new market: Broad Market and Low Cost Broad Market and High Cost Narrow Market and Low Cost Narrow Market and High Cost | Low-Cost | High-Cost | Broad Market | Wal-Mart | Neiman Marcus | Narrow Market | Payless Shoes | Tiffany and Co | Key for Corporate Strategy Decide how to create Economic Value Added Firm Probability Drivers Industry Structure: determines profitability of average competitor; analyze with 5 Forces Model Sustainable Competitive Advantage: determines profitability...
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