...ICT in Retail Sector – India ICT in Retail Sector India July 2011 Executive Summary Retail sector is estimated to reach INR x tr in 20‐‐ and is expected to witness a growth CAGR of a% to reach INR y tr in 20‐‐ IT / ICT adoption in India is fast gaining popularity, wherein growing retail and trade activity is p p p y g expected to push the adoption rate by a large extent Cuurrently, retail sector in India spend about b% ‐ c % of the overall yearly sales on IT services Market Availability of better and faster IT / ICT solutions with maximum accuracy is pushing the industry forward significantly Technology Adoption in Retail Currently, adoption of IT / ICT in retail sector is estimated at INR z bn of the overall IT / ICT Currently, adoption of IT / ICT in retail sector is estimated at INR z bn of the overall IT / ICT industry in India Growing trade and retail activities is resulting in the need for line of business specific applications aimed at catering to the specific needs of the sector p y pp y Cost component, flexibility and customization of applications are the key selection criteria amongst retailers for the selection of IT / ICT tools and services Cloud computing plays a major role in the enhancement of operational procedures of retailing wherein data and information are transmitted on a real time basis thereby facilitating faster decision making It is predominantly implemented in the fields of supply chain management, inventory ...
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...Retail industry in Canada (P.E.S.T) Analysis There is no doubt that consumer’s play major role in driving the economic engine. Consumers are in today’s market place interacting with different marketplace than they were before. Consumers’ ability to take full advantage of the new marketplace is related to their socio-economic status and time constrain. Organization is open systems, which mean they interact with and respond to their environment. An organization takes inputs and processes those inputs into outputs. These inputs which organization consumes to produce output come from external environment. Due to the fact that organizations interact with this external environment which are out of organization control researchers of this organization always looked for ways to describe and understand those environments and their potential impact on organization performance. These researches can be summarized from two different prospects. 1. The environment as a source of information. 2. The environment as a source of resources. The external environment sectors comprise the specific environment and the general environment. The specific environment includes customers, competitors, suppliers, and other industry competitive variables whereas the general environment includes economics, demographic, socio culture, political legal and technological sectors. The retail marketplace in Canada has been divided into two segments, big box stores move into the retail shopping industry at...
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...(http://www.arraydev.com/commerce/jibc/) ICT Adoption in Malaysian SMEs from Services Sectors: Preliminary Findings Alam, S. S., Senior Lecturer, Faculty of Business Management, MARA University of Technology, Shah Alam, Selangor, Malaysia E-mail: syedshah@salam.uitm.edu.my Dr. Syed Shah Alam is a Senior Lecturer in the Faculty of Business Management at MARA University of Technology, Shah Alam, Selangor Malaysia. He holds a B.Com (Marketing), M.Com (Triple) Marketing, Finance and Banking and Management, Ph.D. in E-Commerce. His research interest includes Mobile E-commerce, E-business, Ecommerce and online trust. Mst. Nilufar Ahsan, Research Fellow, Faculty of Business & Law, Multimedia University, 75450 Melaka, Malaysia E-mail: nilu-far70@yahoo.com Mst Nilufar Ahsan holds a B.Com (Management), and M.Com in Management. Her research interest includes organizational behaviour, and ICT management area. She is currently a doctoral candidate in the Faculty of Business and Law, Multimedia University, Melaka Malaysia. Abstract The purpose of this research was to investigate the extent to which small and medium size businesses in the southern region in Malaysia are prepared for ICT adoption. Most of the businesses have now accepted ICT as an important tool to increase its business in the domestic as well as global market place. In future ICT will grow more rapidly in the Malaysian SMEs sectors. In order to increase the effectiveness of ICT, companies can use Internet to present almost...
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...uthm.edu.my rosmaini@uthm.edu.my Abstract - Information and communication technology (ICT) has become the heart of banking sector, while banking industry is the heart of every robust economy. If it collapses so will the economy. This is absolutely evident from current recession in European banks crises, and in turn. The effect of globalization, competition and innovation in the banking industry by its providers to offer their services makes essential the understanding of how various aspects of consumer behaviour affect the innovation and respond to customer service delivery. Within this context this paper has considered a critical literature review of previous researchers with the objective to examine the impact of Information and Communication Technology on banks performance and customer service delivery. This paper also makes of a critical review of peer reviewed, scholarly and organizational literature regarding the impact of ICT on banks’ performance to examine if banks have successfully achieved effective customer’s service delivery, by providing high level of c u s t o me r service through online delivery channel, besides operating cost minimization and revenue maximization. Keywords - Banking Industry, ICT, Online Banking, Customer Service delivery and Bank’s performance. and have widely adopted ICT networks for delivering a wide range of value added products and services. The ICT development has a...
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...European Foundation for the Improvement of Living and Working Conditions EMCC case studies Industrial change in the textiles and leather sector: Hennes & Mauritz Company facts Market dynamics and company changes Organisation and the market Employees Virtualisation of the workplace Research and development Contact details Source list EMCC case studies are available in electronic format only Wyattville Road, Loughlinstown, Dublin 18, Ireland. - Tel: (+353 1) 204 31 00 - Fax: 282 42 09 / 282 64 56 email: postmaster@eurofound.eu.int - website: www.eurofound.eu.int Company facts Hennes & Mauritz (H&M) is well known throughout Europe as a highly successful company selling low-priced fashion clothing and accessories. Erling Persson established the company in Sweden in 1947, and today the Persson family is still on the company board. In recent years, Hennes & Mauritz has been very successful, expanding its outlets at a rapid pace. Today it is one of the most important players on the retail fashion textile market. After opening its first store (as Hennes) in Sweden in 1947, the company expanded to the Danish and Norwegian markets in the 1960s and to the British market in 1976. In 1965, following the take-over of Mauritz, the company became Hennes & Mauritz. In 1974 the company was quoted on the Swedish stock exchange. Since then, Hennes & Mauritz has been entering several other European countries at a steady pace, being present in the USA since the year 2000. Today Hennes...
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...research and analyse the role that the utilisation of information and communication technology plays in the business affairs of Argos Ltd (Britain’s biggest retailer of home-goods). This report provides the reader with information on such aspects as: • the way that Argos conducts its business • the role that ICT plays in the everyday business affairs of Argos • background information about Argos, its allies and competitors • facts and figures on Argos`s sales, revenues and customers` buying habits After understanding the background and position on the market of Argos, the report evaluates the description of the organisation`s arrangement of operations, by adopting a customer perspective using the `customer perspective framework` while highlighting the role that technology plays within it. The last part of this report is dedicated to the competitive analysis of the organisation, in means of its relative success, by applying the framework of SWOT analysis and Porter`s 5 Forces model. Comparison of the organisation is also carried out by using the examples that are widely used in the sphere of ICT. Suggestions for improvement were given where relevant. Various credible informational resources were used it this report, including academic textbooks and journal articles, research reports and statistical data and numerous online sources. To assess and understand the current trends and developments in the home retail industry sector Porter`s 5 Forces model and...
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...CURRICULUM VITAE [pic] [pic] P.O. BOX 62000 - 00200, NAIROBI KENYA e-mail: wguyo@jkuat.ac.ke PHONE: +254-722-593525 warioguyo@gmail.com PERSONAL INFORMATION Sex: Male Date of birth: 11th.May.1975 Nationality: Kenyan ID No. 12754448 Marital Status: Married Religion: Muslim CAREER OBJECTIVE To work in a challenging and dynamic position in an area of Professional Human Resources training, development and Knowledge management, with a view of integrating creativity, team work and research to provide practical way forward that will map comprehensive strategies for human capacity development PERSONAL PROFILE • Good communication and interpersonal skills with ability to relate to people at all levels. • Ready to learn and take instructions. • Strong team leadership character, trustworthy and reliable personality. • Excellent endurance and ability to work under pressure and dead lines. • Able to mix and socialize quickly with people of diverse cultures and background. • Strong ambitions for success with equally focused determination and stamina to achieve. EDUCATIONAL BACKGROUND Date Institution/Award 2007 – 2012 Jomo Kenyatta University of Agriculture and Technology, School for Human Resource Development. Doctor of Philosophy in Human Resource Management 2005 – 2007 Jomo Kenyatta University of Agriculture and...
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...Tenth Anniversary Edition Tenth Anniversary Edition TELECOMMUNICATIONS REGULATION HANDBOOK TELECOMMUNICATIONS REGULATION HANDBOOK The Telecommunications Regulation Handbook is essential reading for anyone involved or concerned by the regulation of information and communications markets. In 2010 the Handbook was fully revised and updated to mark its tenth anniversary, in response to the considerable change in technologies and markets over the past 10 years, including the mobile revolution and web 2.0. The Handbook reflects modern developments in the information and communications technology sector and analyzes the regulatory challenges ahead. Designed to be pragmatic, the Handbook provides a clear analysis of the issues and identifies the best regulatory implementation strategies based on global experience. February 2011 – SKU 32489 Edited by Colin Blackman and Lara Srivastava Tenth Anniversary Edition TELECOMMUNICATIONS REGULATION HANDBOOK Edited by Colin Blackman and Lara Srivastava Telecommunications Regulation Handbook Tenth Anniversary Edition Edited by Colin Blackman and Lara Srivastava ©2011 The International Bank for Reconstruction and Development / The World Bank, InfoDev, and The International Telecommunication Union All rights reserved 1 2 3 4 14 13 12 11 This volume is a product of the staff of the International Bank for Reconstruction and Development / The World Bank, InfoDev, and The International Telecommunication...
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...logistics service providers), fostering trust between them and designing the right system of gauging performance. In this paper, we present a snapshot picture of logistics and Supply Chain Management (SCM) practices in India. It is borne out of the felt need by managers, expert professionals and academicians to address logistics and supply chain practices at the national level. Our exploratory study is based on both field visits and secondary data. We capture facts, figures as well as qualitative responses about the logistics infrastructure and supply chain practices. We focus on supply chain collaboration and partnerships, supply chain structure, facilities network design, transportation and logistics and the role of Information and Communications Technologies (ICT). Field visits to at least one major facility of 25 firms were carried out during 2005. We analyze and assess existing logistics and SCM practices and discern emerging trends as well as areas of concern. The paper gives insights into how far the firms and their supply chains in India have come in dealing with major logistics and supply chain issues, the practices they focus on or need to focus on. We also highlight and address a few issues related to supply chain...
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...In economics a country's factor endowment is commonly understood as the amount of land, labor, capital, and entrepreneurship that a country possesses and can exploit for manufacturing. Countries with a large endowment of resources tend to be more prosperous than those with a small endowment, all other things being equal. The development of sound institutions to access and equitably distribute these resources, however, is necessary in order for a country to obtain the greatest benefit from its factor endowment. Factor endowment theory is made up of two important theorems namely, Heckscher-Ohlin Theorem Factor Price Equalization Heckscher-Ohlin Theorem states- "A capital-abundant country will export the capital-intensive good, while the labor-abundant country will export the labor-intensive good." The critical assumption of the Heckscher–Ohlin model is that the two countries are identical, except for the difference in resource endowments. This also implies that the aggregate preferences are the same. The relative abundance in capital will cause the capital-abundant country to produce the capital-intensive good cheaper than the labor-abundant country and vice versa. Factor Price Equalization states that the relative prices for two identical factors of production in the same market will eventually equal each other because of competition. The price for each single factor need not become equal, but relative factors will. Whichever factor receives the lowest price before two countries...
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...and Government can deliver services more effectively. Information is vital for the efficient delivery of public and private sector product and services that are responsive to the needs of citizens and businesses as well as capacity creation. For a variety of reasons (economic and policy), developing countries like Kenya are less equipped to take advantage of the potential in ICT to stimulate growth, and are likely to fall behind advanced economies. The Kenya ICT Master Plan is therefore not designed in isolation, given that there is evidence from developed countries that investment in ICT facilitates economic growth by increasing productivity. As the Kenya Government ensures an enabling ICT environment and regulatory framework, this plan aims at stimulating the setup of ICT-related businesses to enhance employment creation. At the heart of this document is a strategic intent to develop a robust ICT sector that will enhance economic growth through creation of businesses and hence employment. In the execution of this plan, Kenya will become a leading ICT hub for the region, improve the lives of her citizens and see significant ICT-led economic growth in line with Vision 2030. This ICT Master Plan aims at building and promoting an environment where more service sector businesses are created and are able to thrive through leveraging on ICT. ICT offers key benefits that make life simpler and more convenient for citizens and businesses and...
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...communication in order to successfully reach.3 The key to selling to BOP consumers is that an MNC strategy be affordable, accessible, and socially driven. Nokia is one company that is taking this perspective seriously. Business interest in BOP markets is rising. Multinational companies have been leaders in this trend, especially in food and consumer products. And large national companies have also taken a leadership role, proving to be among the most innovative in meeting the needs of BOP consumers and producers, especially in such sectors as housing, agriculture, consumer goods, and financial services. And small start-ups and social entrepreneurs focusing on BOP markets are rapidly growing in number. But perhaps the strongest and most dramatic BOP leadership success story is mobile telephony.4 The Global ICT Market The measured BOP market for ICT—information and communication technologies and the services they provide—is $30.5 billion for Africa (11 countries), Asia (9), Eastern Europe (6), and Latin America and the Caribbean (9). This represents annual household ICT spending in the 35 lowand middle-income...
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...communication in order to successfully reach.3 The key to selling to BOP consumers is that an MNC strategy be affordable, accessible, and socially driven. Nokia is one company that is taking this perspective seriously. Business interest in BOP markets is rising. Multinational companies have been leaders in this trend, especially in food and consumer products. And large national companies have also taken a leadership role, proving to be among the most innovative in meeting the needs of BOP consumers and producers, especially in such sectors as housing, agriculture, consumer goods, and financial services. And small start-ups and social entrepreneurs focusing on BOP markets are rapidly growing in number. But perhaps the strongest and most dramatic BOP leadership success story is mobile telephony.4 The Global ICT Market The measured BOP market for ICT—information and communication technologies and the services they provide—is $30.5 billion for Africa (11 countries), Asia (9), Eastern Europe (6), and Latin America and the Caribbean (9). This represents annual household ICT spending in the 35 lowand middle-income...
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...| E-VOLUTION: TECHNOLOGY AS A DRIVER OF RURAL RETAIL IN INDIA – A CASE OF ITC’S FORAY INTO THE RURAL MARKET. | Ms Smita Singh, Research Scholar, Department of Business Administration, University of Lucknow, Lucknow(M) 098395-01035e-mail: smita_saggi@rediffmail.com | Ms. Smita Singh Ms. Singh is a visiting faculty at Institute of Management Sciences, University of Lucknow and Distance Learning Centre for Punjab Technical University. She has been associated with academics for the past 2½ years and is enrolled for PhD research at the Department of Business Administration, University of Lucknow. She has worked with Wigan and Leigh College, Lucknow as Programme Manager and Academic Head, Management. A NTSE (NCERT) and HRD Ministry scholarship holder, she has qualified SLET in Anthropology. With over 8 years of industry experience, her current affiliation as Human Resource Consultant is with the Lucknow based project centre of Johns Hopkins University of Public Health and Hygiene, which she earlier served for 4 years as Manager HR and Research Associate. DECLARATION I hereby declare that the paper/case is original and is authored by me. The paper/case has not been published elsewhere ABSTRACT E-VOLUTION: TECHNOLOGY AS A DRIVER OF RURAL RETAIL IN INDIA – A CASE OF ITC’S FORAY INTO THE RURAL MARKET. 70 % of India's population lives in rural areas in its 627000 villages...
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...Week 11 Online Learning – Lesson 1 Transcript Introductory video Hello, for those that do not know me I’m Ian Caddy the unit co-ordinator for Management Dynamics. Welcome to the first of two online lectures in Management Dynamics. Each lecture will be supported by an online tutorial using Pearson Australia’s MyManagementLab. So you will need to register for MyManagementLab using the instructions outlined in the document ‘Accessing Pearson’s MyManagementLab’ which is part of ‘Unit Information’ on the Management Dynamics vUWS site. For those of you that have purchased a textbook then the MyManagementLab access is on the inside front cover of the book. For those of you that have purchased an earlier edition of the textbook or purchased a VitalSource e-Book then you will need to purchase an access code. The structure of the online lecture is that there will be a delivery of some content using a range of different media (PowerPoints with voice over, videos, etc.) followed by some online activities which you should complete. That is, the learning will include both listening, watching and doing. It would probably be a good idea to arrange with your other group members to participate in the online lecture together; that will ensure that there is somebody else that you know completing the online exercises at the same time that you will be. Furthermore, what you will also find is that the lecture does use a lot of what is covered in the textbook; so it may be a good idea to have the textbook...
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