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Roles and Responsibilities of Security Manager

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Roles and Responsibilities of Security Manager

1. Crime Prevention and Investigation

2. Responsible for maintaining a secure environment through ensuring the security of the physical hotel plant.

3. Act as liaison between hotel and any governmental agencies such as police, fire and any safety regulatory bodies.

4. Establish and maintain procedures to reduce any internal theft/losses.

5. Establish and maintain procedures for the escort of employees transporting large sums of money.

6. Establish and maintain policy for employee locker control.

7. Establish and maintain policy for spot checks of employees carrying parcels when departing hotel property to ensure only employee personal property is leaving.

8. Establish and maintain systems/procedures to ensure that both regular and irregular patrols of entire complex are completed to maximum potential.

9. Ensure that all reports are completed properly and in a timely manner so as to ensure that all matters are duly communicated and all necessary actions are commenced as soon as required.

10. Coordinate investigation of all act of crime, or any losses incurred against by guests, patrons staff, and hotel company in order to determine those responsible and proceed with any necessary prosecution/recover of losses.

11. Must learn to personally conduct door lock readings, CCTV surveillance equipment, etc, in order to handle sensitive investigations.

12. Maintain control of departmental keys in order to ensure that only the assigned/authorized personnel have access to critical areas/operations.

13. Maintain control of master key inventories and ensure the proper whereabouts/existence of all master keys

14. Control access to critical areas where the need for access arises outside of normal operating hours for that area.

15. Contribute to ensuring all staff adhere to all hotel policies/procedures.

16. Assist the Chief Engineer in establishing and maintaining procedures to ensure that specific actions will take place in the event of an emergency.

17. Ensure that all required checks, tests, and inspections are completed in a timely manner where required in order to ensure compliance with all code and regulation requirements and ensure that all records are properly maintained as required.

18. Ensure that all staff are properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff are familiar with procedures at all times.

19. Conduct regular and irregular inspections of the hotel property in order to ensure that the safety of the guests, staff, and hotel physical plant are not being compromised by potentially dangerous situations.

20. Through regular reviews, ensure that programs/procedures are in place in order to address most expected circumstances in the event of an emergency situation.

21. Upon being advised, initiate/lead appropriate loss recovery actions necessary to protect the hotel from further additional losses and/or coordinate implementation of emergency plan.

22. In cooperation with insurance adjusters and insurance company, implement actions necessary to minimize any potential claims.

23. Act as Certified Management Representative in all health & safety matters requiring such representation by hotel management.

24. Act as chairperson for hotel safety committee requiring regularly scheduled meetings of no less than as required by legislation to address matters concerning hotel staff workplace safety. Maintain and lead the purpose/goal of the committee to reduce the frequency of on the job staff injuries to a level that is within company acceptable standards.

25. Through implementation of policies and procedures, ensure that the hotel maintains full compliance with all legislative acts including occupational health and Safety Act and WHIMS regulations. To include training/retraining of matters where necessary for all departments.

26. Maintain a high level of general concern for workplace safety, amongst all hotel staff through implementation of various policies and procedures.

27. Ensure all security staff are properly trained in emergency procedures at all times.

28. Maintain responsibility for payroll and scheduling of department staff. Ensure that all necessary time sheets and documents are completed.

29. Review daily activities of security officers on all shifts.

30. Complete regular staff appraisals for each staff member and conduct corrective interviews with staff where necessary.

31. Ensure staff are neat and clean appearance in dress and report for duty on time as scheduled and perform to set standards.

32. Maintain control of Lost and Found valuables. Ensure that all items are properly returned to guests upon enquiries and verifications being made.

33. Establish and maintain effective means of communication and working rapport with staff/management of other departments.

34. Other duties as may be assigned by the General Manager and/or Owner

Physical Demands; excessive walking, standing, exposed to extreme temperatures as must go from interior to exterior of building during all seasons and weather conditions.

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