...Traveller’s Inn Is one of the best hotels to stay in Pasig, Guadalupe, Makati and Pateros area. Take urban dwelling to a whole new storey. Take pleasure in the comfort and convenience of modern living amid the hustle & bustle of a city setting. This eight storey hotel houses various types of rooms to suit your needs and budget. Guests will enjoy a picturesque view of Mandaluyong and Pasig, a sight to behold especially at night. It's also only a walking distance from the city's best attractions, so you'll never run out of things to do and places to visit with a friendly staff that gives you five star service, this three star hotel is your secret haven in the city. Right in the middle of Guadalupe's busy market scene is the 5-storey hotel that lets you experience life in the pulse of the city. Pick from a variety of room accommodations with adequate amenities and avail of facilities like a large ballroom on the top floor. Take your pick from a number of room accommodation types and enjoy provisions for modern amenities with facilities like function rooms, a mezzanine lobby and a money changer at the ground floor. ROOM ACCOMODATIONS: Choose from among our Standard, VIP and Deluxe rooms to guarantee a good night’s rest which Came with the following standard amenities and options coupled with our high standards of cleanliness, Comfort, and Security for the best in customer value and satisfaction. Standard Amenities * Fully air-conditioned *...
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...Rooms Division The rooms division is one of the key departments within a hotel, involving the sales and the delivery of services and facilities for the guests. According to Baker, Huyton and Bradley (2000), this department is the most important as rooms sales are the main source of revenue for the business. This department is usually divided into two departments: front office and housekeeping, however Dix and Baird (1998), explain that larger hotels will have many more smaller departments including advance reservations, reception, cashier and so on. The role of the front office derives from the guest cycle, which according to Baker, Huyton and Bradley (2000), refers to the stages of a typical hotel stay. These stages include pre-arrival, arrival, occupancy, departure. During the pre-arrival stage, the role of the front office involves making a reservation for the guest, which could be via telephone, online etc. During the arrival phase, the front office will complete the registration, allocate rooms and issue their keys. During the guest’s stay, the front office is responsible for responding to the varying needs of each particular guest and could include handling telephone calls, transportation, mail and information, currency exchanges, safe deposits and maintain guest’s accounts. During the departure phase of the guest cycle, the front office will be responsible for handling check-out, bill settlement, baggage handling and transportation, which will once again depend on...
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...There are various ranges of hotel star ratings, from 1 star hotel to luxurious 5 star hotel. Hotel Star Ratings | | | | | | | | | Example of hotel star ratings For this report, as a Rooms Division Manager who previously worked in Rizqun International Hotel, a 5 star hotel in Brunei Darussalam, I am now working in The Brunei Hotel, a 3 star hotel and are required to restructure and analyse the differences of the housekeeping department and front office department between a 5 star hotel and a 3 star hotel. Housekeeping Department A housekeeping department in a 5 star hotel has more responsibilities than a 3 star hotel, because a 5 star hotel’s housekeeping department require a lot of staff as there are more rooms to be cleaned. In Rizqun International Hotel, there are more than a thousand rooms that need to be cleaned. In Brunei Hotel, there are only 65 rooms in total, and this does not require them to hire a lot of staff. (www.rizquninternational.com, 2014) (thebruneihotel.com, 2014) As for cleaning the lobby area, in Rizqun International Hotel, it has a huge lobby area and it requires a thorough cleaning, whereas in Brunei Hotel, it only has a small area that needs to be cleaned. For their facilities, the 5 star hotel have 10 meeting rooms that needs to be taken care. A lot of cleaning and...
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...the most used communication method in our day to day in communicating to our colleagues, within the office, in boardroom meeting, that is the world words used verbally to inform our subordinate of a decision, information which can be done face to face or by phone. In the old days communication are done face to face, where one need to walk or travel some mile to deliver a message to other colleagues but here in ages of technology it has taken a faster approach through telephone, emails, message texting. Etc. The oral communication needs to demonstrate a listening and speaking skill from both ends. In hospitality industry excellent communication is a very important issue because customers are paying not only for the products, the food, the room or the facilities but they are paying for the service rendered by the...
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...situations and problems. After guests check in at the front counter, hotel rooms will be the first place where the guests go to. This meaning hotel rooms will be the first impression to the guests. The standard of the hotel rooms are important because it will influence guests expectation whether failure or meet the guests expectation. Room division operation is one of the main department to operate a hotel business. The room division operation have a strong relationship between front office operation and housekeeping operation (Hasan, 2011). The business...
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...Rooms Division Department I- HOTEL ORGANIZATION: ( In order to carry out its mission, global and departmental goals and objectives, every company shall build a formal structure depicting different hierarchy of management, supervision, and employee (staff) levels. This very structure is refereed to as organization chart. Moreover, the organization chart shows reporting relationships span of management, and staff/line functions. ( There are two types of relationships that might exist between any two functions at any organization chart. These are: 1. Solid Lines: (i.e.:((((() this kind of relationship shows Direct Line Accountability. To illustrate, if position A and B are linked with a solid line, it means (for example) that A shall report to B, that B shall tell A what to do, when to do, and how to it. Lastly, B shall be liable (i.e. responsible) for A. 2. Dotted Lines: (i.e. (---------() this kind of relationship entitles both positions linked with dotted lines to have a high degree of Cooperation and Communication but not direct line accountability. Usually in the hotel industry, where the sole aim is to satisfy guests, positions, whatsoever level in the hierarchy they occupy, shall coordinate jointly their efforts so as to provide quality, standard product to their customers. Therefore, examples of dotted lines are numerous in hotel organization charts. ( Every organization chart shall be flexible, to reflect the ever-changing environmental dynamics and, hence be able...
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...BTEC QCF HND in Hospitality Management Investigating Rooms Division Submitted to: Chris Maugino Submitted by: Md Rashedul Hasan, Date: 15.08.2011 1 Acknowledgement I would like to give my special thanks to my course teacher Chris Maugino for giving me such kind of excellent opportunity to prepare the interesting assignment and proper guidance to complete this work. I am grateful to my friends for their help and support when preparing this assignment especially in group study. I also give thanks to the manager of Park Plaza Sherlock Holmes who helped me a lot to make my report on interior design successfully. Other staff also helped me that make my report very easy and interesting. They are such a good person and gave me the full information as well as the data to complete this report. Finally, I like to say that, I have prepared this assignment from own experience. I am ready to accept my unwilling errors and omission which belong to me. 2 Table of content 1. Title Page ...........................................1 2. Table of Content.................................. 3 3. Introduction........................................ 4 4. Activity 2..............................................5 5. Activity 3..............................................17 6. Activity 4 ..............................................22 7. Activity 5...............................................28 8. Activity 7..............................................38 9. Activity...
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...1.2 Roles and responsibilities of accommodation: Front Desk administrator and Staff The front desk staff will take suspicions by phone, cancel reservations, check in visitors, check guests out, and keep the front reception desk area and entrance hall clean and respectable. As a front desk negotiator, you may be necessary to help in other areas of the hotel, such as cleaning, during demanding seasons or if staff is short-staffed .You will be in charge for large amounts of cash, authorizing guest refunds, and attractive care of any guest complaints or room issues. Housekeeping Staff and Laundry Housekeepers are in charge for the sanitation of all rooms in such a way that a guest would not appreciate someone had just checked out of the space earlier that same daybreak. You will also stripe all linen off each double bed and make each bed according to the hotel principles. The guest rooms are carefully cleaned and clean before a guest arrives. Smaller hotels may need the housekeepers to do the laundry, which will require you to wash, dry and fold all linens, as well as sheets, pillowcases, comforters and blankets. As a laundry person, you would be requisite to also take away stains that may be in any linen, when potential. Hotel receptionists, like hostesses in a bistro, are the first contact a person has when incoming an organization. A Hilton and Marriott hotel receptionist gives a first intuition of the entire hotel. Helpful, personable, specialized and efficient overhaul...
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...Lyceum of the Philippines University Batangas City College of International Tourism and Hospitality Management Narrative Report on Room Division Tagaytay Highlands Tagaytay-Calamba Road, Tagaytay, Cavite January 20, 2015 – March 16, 2015 In Partial fulfillment of the requirement for the course HRA 10B For the degree in Bachelor of Science in International Tourism and Hospitality Management Specialized in Hotel and Restaurant Administration Submitted by: Aira O. Mugas Submitted to: Mrs. Rhea Mejia ACKNOWLEDGEMENT I want to give an overwhelming thanks to all people who helped me in accomplishing my On-the-Job training and with all gratefulness; this piece of work is dedicated to the following person. A special thanks to my Internship Coordinator, Mrs Sarah Macanas-Tengco for the assurance of the document needed for the internship. To my family, thank you for your financial support, trust, love and care to me. Who serve as an inspiration to me, who keep encouraging me to always make best out of everything and for their being proud and ever supporting family to me. I would like to take this opportunity to thank my training manager, Mrs. Christine Anacay, to my training supervisor Mrs. Rhoda De Los Reyes lastly to my trainer Mr. Arnie Anacay. I’ve learned a lot from them on how to perform housekeeping operations, how to be a responsible OJT students trainee, and from helping me a lot in performing...
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...UNIT 6: ROOMS DIVISION OPERATIONS MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand services provided by the rooms division in diverse contexts Accommodation services: roles and responsibilities; housekeeping; maintenance; working procedures; control mechanisms; decoration and furnishings; refurbishment; accommodation environment and occupancy; guest services and supplies; linen services and laundry; cleaning services; environmental issues; health, safety and security; documentation and records Front office services: roles and responsibilities; reception; advanced reservations; concierge; administration; working procedures; control mechanisms; interior design; first impressions; guest records; the guest cycle; occupancy rates and monitoring; selling and promotion; tariffs and discounting; billing; point of sale (POS); payment procedures; cash control and reconciliation; security Legal and statutory requirements: health and safety; hazardous substances; protective clothing; consumer law; price tariff and display; data protection; immigration (hotel records); diplomatic privileges Diverse contexts: hospitality businesses; at least three examples eg hotel, restaurant with rooms, university campus LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area Planning and managing: business/departmental plans; operations; procedures; POS management; security;...
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...decision that Mr. William Kenton, the manager of the Northern division of the Birch Company had to make regarding the purchase of specialty boxes. Mr. Kenton had received three bids. The first was from the Thompson division of the Birch Company for the amount of $512 per thousand boxes, the second was from West Paper Company in the amount of $460 per thousand boxes, and the last was from Eire Paper Company in the amount of $442 per thousand boxes. Now the task for Mr. Kenton was to choose the offer that was in the best interest of the company. At first glance it would seem that the bid that should be accepted is the one made by Eire Paper Company because it was the lowest bid and had more room for profitability. Although the Eire Paper Company had the lowest bid if we evaluated the bid based on cost it would be as follows. The Thompson division would be $168($400 * 70%)* 60% added to $120($400 * 30%) to make it $288 of out of pocket cost, West Paper Company would be $460, and Eire Paper Company’s would be $401($442-$5-$36). The bid that would have been in the best interest of the Birch Company, if the divisions weren’t considered separate financial entities, is one from the Thompson Division. However, the Thompson division has its own goals in the company and accepting its bid would not be profitable for the Northern division. Since all the divisions of the Birch Company are judged on their own merits the Northern division and Mr. Kenton should accept the bid from Eire Paper Company...
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...Communication Culture In The Workplace David Jimenez BCOM/275 May 27, 2014 - July 1, 2014 Tracy Foote Communication Culture In The Workplace My previous employer, SAIC, was a great place to work, depending on the division, and I worked for two. What I noticed was leadership from division to division played a huge role in the dynamics of the workforce. The first division I worked for was designing, engineering, and assembling communication systems for the US Navy. The leadership was made up almost exclusively of retired or former military. The culture was a nice blend of the military type rules and regulations, coupled with the freedom that allowed each of us the room to make mistakes and not be humiliated by our supervisors. My second division was a little different experience. We were contracted to work overseas in Afghanistan and Kuwait. The fact that we operated in a war zone made things a bit different from the start. Leadership consisted of 100% retired military and our culture was very much like being back in uniform. Now, in both divisions we followed the same CREDO and SAIC Policy book, but the approach to these guidelines was very different. In one division I felt empowered and part of a Team I could contribute to on a daily basis. The other division created an atmosphere that upward mobility was not an option. SAIC created its very own intranet they called, ISSAIC. SAIC adapted ISSAIC as the primary channel to communicate with the workforce. Through ISSAIC...
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...fulfilled so there will always be room for improvement. The sustainability of the group, seek to contribute to society through the business activities. It is their goal to become the world's leading enterprise in which employees have security, investors find confidence, and society places trust FPG believe it is necessary to earn sufficient profit to ensure our employees' welfare The primary function, according to the operational belief and practice, is to set up various improvement systems, work regulations, and operating standards, making the Corporate Governance 2-As we mentioned before, The Chairman and the president are brothers and they are the one who found the company and ruling it. Chairman – Founder : Wang Yung-ching President : Wang Yung-tsai President Office: A unique feature of the corporate organization was a large (340-person) “president’s office” comprised of 15 “teams” of specialists whose function was to help division management. The president’s office form of organization began when the corporation was small. The central staff personnel set up procedures, trained management, monitored performance, and facilitated the spreading of effective practices from one division to others. Some division managers had referred to the staffs as “the Red Guard.” But more recently, with increased management professionalization, the staff teams placed greater emphasis on cooperating with division management. They still ensured that the divisions’ operating systems (e.g....
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... Introduction Polar Semiconductor, INC (PSI) is located in Bloomington, Minnesota. It is a wholly owned subsidiary of Japan-based semiconductor manufacture, which is Sanken Electric Company, Ltd. Sanken Electric Company, Ltd own the PSI Facility since 2005. Before 2005, different companies owned the facility. In 1970, the company was owned by Control Data Corp and operated as its Microcircuits Division; they used to build pre-amp chips for disk drives. In 1984, VTC Inc acquired the facility for Fifteen years, and then VTC sold a portion of it to Lucent Microelectronics. After the partial sale to Lucent in 1999, VTC’s management operated the facility as Polar Fab for several years, by producing silicon wafers for other firms until the Japan-based semiconductor manufacture bought the facility and named it Polar Semiconductor, INC (PSI). Currently PSI occupied 200,000-square-foot area, which includes 62,000 square area feet of clean room space that the company are using to produces wafer. Wafer fabrication is a very time-consuming and complicated procedure. It is the process of building integrated circuits on silicon wafers. According to Twin Cities Business magazine report, (PSI) has a plan to expend the facility by adding on their present 200,000 square-foot facility that located in Bloomington. By the time when the new expansion completed it will open 300 job opportunity in Bloomington. Now days many...
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...Study Guide Modern Plumbing, Part 1 Contents Contents INSTRUCTION TO STUDENTS LESSON ASSIGNMENTS LESSON 1: FUNDAMENTALS OF PLUMBING, PART 1 LESSON 1—EXAMINATION LESSON 2: FUNDAMENTALS OF PLUMBING, PART 2 LESSON 2—EXAMINATION LESSON 3: WATER SUPPLY AND FIXTURES LESSON 3—EXAMINATION LESSON 4: FITTINGS, VALVES, AND HEATERS LESSON 4—EXAMINATION TEST YOUR KNOWLEDGE ANSWERS 1 5 7 49 55 67 73 81 85 95 99 iii INTRODUCTION This part of your program is based on the textbook, Modern Plumbing. It’s divided into 16 assignments; each assignment covers a specific area of the plumbing trade. The study material for this part of your program consists of 1. Your textbook, Modern Plumbing. It contains the assigned readings and review exercises at the end of each unit. These are assigned as self-check exercises. 2. This study guide, which contains the following features: I Instructions Instructions An assignment page that lists all of the reading assignments for your textbook Introductions to your lessons Listings of the self-check tests you should complete as part of each assignment Answers to the self-check exercises The examinations for each lesson I I I I As you now know, your textbook is covered by the reading assignments in this guide. Your textbook, Modern Plumbing, is the heart of this program. It’s very important that you read the material in the text and study it until you’re completely familiar with it. This is the material on which your examinations...
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