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Ryanair Case

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Submitted By MichaelMulroy
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The Organizational
Structure of Ryanair

Muareen Melvin -Organizational Theory October 29th 2014

Danie Holland G00295230
Sarah Kenny G00223345 Michael Mulroy G00267911

Index

|Group |Introduction | |
|Sarah |Principles of organization design |Done my two sections |
| |Centralization and decentralization | |
|Danie – |Work division Depart metallization | |
|Mike |Formal/informal | |
|Group |Authority |This is a big confusing but maybe if we |
| | |out our heads together after we finish |
| | |our bits. |
|Group |Conclusion | |

Introduction

For an organization to achieve their goals they must have a competent and capable organizational structure in place. In this assignment we were asked....

Ryanair is a low cost carrier with a no frills approach to air travel, flying to 29 different countries (Ryanair 2014a) including Ireland, England, Morocco and continental Europe (PDF) with a sound reliable reputation. Ryanair’s airline punctuality record is good at 90% in comparison to their Irish competitor Aer Lingus at 82% and internationally Lufthansa at 85% (Ryanair 2014b). Up to 2013 Ryanair had concentrated on their low cost approach, which at times lead to poor customer service, now they have turned their attention to improving their customer service due to direct feedback from shareholders at the AGM (RTE News 2013a). Michael O’Leary has stated that Ryanair has planned growth over the next 5 years from 80 million to over 110 million passengers per annum (Breaking News 2013). Increasing fuel costs, aviation regulation and threats of conflict all can potentially have an effect on Ryanair.

Principles

Ryanair’s chief objective is to be Europe’s number one low-fares airline and thir assenger numbers for 2013 show that they are achieving this objective. The IATA World Air Transport Statistics 58th edition shows that Ryanair carried over 81 thousand passengers last year, with their closest contenders easyJet in second position carrying over 52 thousand passengers in 2013 (IATA 2014). However, complacency will not keep this position, the company are consistently taking on new and improving on old initiatives to achieve their objective, these include:

Customer-service – Ryanair in the past have been associated with bad customer service, which could affect the company’s growth, however, in 2013 Michael O’Leary announced that the company was to improve its customer service (RTE News 2013b). There have been great customer service improvements throughout the company, from booking your ticket to the in-flight experience; these have been received gratefully by their customers. Some of the improvements include a free second carry-on bag, allocated seating, a new website and a new app with mobile boarding pass (Ryanair 2014c); improvements like these will ensure that Ryanair is the number one choice low-fare airline for passengers.

Low Operating Costs– To ensure that the company can keep their fares low for the customer, Ryanair must control their operating costs. The management believes that they have the lowest operating costs of any European passenger airline. Ryanair has a fleet exclusively of Boeing 737-800 and this is a major part of their cost strategy. Having one type of means that training pilots, in-flight staff and maintenance personnel is easier and less costly without losing the importance of safety.

Centralization

Ryanair is a centralized company and this system works well for them, however it does not suit every airline. The centralization of authority within the company is coming from the top, Michael O’Leary and this seems to be working in their favor.

Michael O’Leary is in charge of the decision-making process, this seems to work well for the company as the staff all know what goal they are working towards. If decisions are made from the top, implementing them can be more efficient, as each department will understand exactly what part they have to play in the execution.

A centralized authority has many standardized procedures and policies that the Ryanair staff must abide by. The benefit of these procedures and policies can include keeping costs low and improving the quality of work. An example of how their procedures help them to achieve their objectives would be their turnaround time for their flights which is 25 minutes (strategy PDF). This quick turnaround time is made possible by a procedure put in place and executed by the staff; this quick turnaround time in turn ensures Ryanair is as efficient and can spend more time in the air. (Ryanair 2014d)

Organisation Structure of Ryanair as of 2014[pic]

Organizational Structure of Ryanair

By looking at the available details on the Ryanair website regarding their organisation structure it appears to be a broad and functional structure. Above you can see how the structure works with all departments directly reporting to Michael O’Leary who is the chief executive officer and tends to a very hand on CEO who works with all departments.

A functional structure is a more traditional way of organizing a mixture of departments into a well functioning workforce and clearly set’s out who does what and reports to whom. The director for the finance, customer service, operations, legal and regulatory department’s reports directly to the CEO as well as the commercial, personnel and in-flight officer, the chief pilot officer and the marketing director are able to share information quickly from their department directly to the CEO.

A broad structure would indicate a short chain of command as the departments are all linked and the lines of communication are short which in turn makes them responsive to change. This helps to cut out the waiting time for information and feedback insuring plans are put into place quickly and efficiently. It enables Ryanair to be reactive if needed and in turn changes can be made across all departments easily as there are not multiple levels of hierarchy to go through. (Ryanair 2014e) (UK Essays 2014)

Formal Organisation

According to (Tiernan, Morley 2013,p.170) ‘Organisations are said to be highly formalised if their work activities are governed by many rules and procedures’ This high level of formalisation seems to work well in Ryanair as the company’s success highly depends on the abilities of its senior management team which includes its Chief Executive Officer Michael O’Leary and key financial, operating, maintenance, and commercial personal. The board of Ryanair is made up of 8 directors a chairman and the CEO and they are responsible for the strategic direction, leadership and overall management of the group, with its main focus on strategy formulation, policy and control. The lines of communication are clearly structured as the management committee and executives report directly to the CEO on a regular basis updating him with any new developments and along with the chairman and directors have the final decision on matters. This system works well for Ryanair as it supports good upward downward and also cross functional communication and also gives the organisation clear direction, focus and targets to be achieved. The span of control in Ryanair is effective and helps to maintain a sound organisational growth with leadership and guidance and from its CEO. (Organisation in Ryanair, accessed 2014)

http://www.ukessays.com/essays/business/decision-making-planning-and-general-organization-in-ryanair-business-essay.php#ixzz3Gnl4xAS3 [Accessed 22 October 2014]

Bibliography
Books
HODGE, B.J., ANTHONY, W.P., GALES, L.M., 2003. Organizational Theory: a strategic approach. 6th edition. United States of America: Pearson Education LTD.
TIERNAN, S., MORLEY, M.J., 2013. Modern Management: theory and practice for students in Ireland. 4th edition. Dublin: Gill and Macmillan.
Webpage
Breaking News, 2013. Ryanair to introduce customer service improvements [Online].Breakingnews.ie. Available at: http://www.breakingnews.ie/business/ryanair-to-introduce-customer-service-improvements-611250.html [viewed 9th October 2014].
IATA, 2014. Scheduled Passengers Carried [Online]. IATA.org. Available at: http://www.iata.org/publications/pages/wats-passenger-carried.aspx [viewed 19th October 2014]

RTE News, 2013a. Ryanair to improve its customer service [Online]. RTE.ie. Available at: http://www.rte.ie/news/business/2013/0920/475378-ryanair-shareholders-gather-for-agm/ [viewed 9th October 2014].
RTE News, 2013b. Ryanair to improve its customer service [Online]. RTE.ie. Available: http://www.rte.ie/news/business/2013/0920/475378-ryanair-shareholders-gather-for-agm/ [viewed 9th October 2014].

RYANAIR, 2014a. About Us [Online]. Ryanair.com. Available at: http://www.ryanair.com/ie/about/ [viewed 9th October 2014].
RYANAIR, 2014b. FACT AND FIGURES [Online]. Ryanair.com. Available at: http://corporate.ryanair.com/about-us/fact-and-figures/[viewed 9th October 2014].
RYANAIR, 2014c. RYANAIR LAUNCHES BIRMINGHAM SUMMER 2015 SCHEDULE. Ryanair.com. Available at: http://corporate.ryanair.com/news/news/14909-ryanair-launches-birmingham-summer-2015-schedule/?market=en [viewed 15th October 2014].

RYANAIR, 2014d. Strategy [Online]. Ryanair.com. Available at: https://www.ryanair.com/doc/investor/Strategy.pdf [viewed 15th October 2014].

RYANAIR, 2014e. Biographies [Online]. Corporate.ryanair.com. Available at: http://corporate.ryanair.com/investors/biographies/ [viewed 16th October 2014].

UK Essays, 2014. Case Study And Analysis Of Ryanair Management Essay [Online].ukessays.com. Available at: http://www.ukessays.com/essays/management/case-study-and-analysis-of-ryanair-management-essay.php#ixzz3Gsv2bVgo [viewed 16th October 2014].

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