How should Radisson define and implement their service guarantee?
The hotel management should ensure that the listings of the prominent hotels in their member countries’ website are inclusive of the Radisson hotel. All the services of the hotel should be clear upon entry into the hotels’ website as well as clear location in various countries. All available contacts should be placed strategically such that potential clients will not struggle to access them; these include: telephone numbers, email addresses, and faxes. The communication system should be clear such that the clients are not kept on hold; rather they receive impeccable communication services. The clients should be provided with a website contact where they should air their feelings on the Hotels services; the best comments should be put on the website to attract other customers. Guests’ bookings check-in and checkout should be made very convenient such that one can do it online (Chathoth, 2007).The hotel management should ensure that the listings of the prominent hotels in their member countries’ website are inclusive of the Radisson hotel. All the services of the hotel should be clear upon entry into the hotels’ website as well as clear location in various countries. All available contacts should be placed strategically such that potential clients will not struggle to access them; these include: telephone numbers, email addresses, and faxes. The communication system should be clear such that the clients are not kept on hold; rather they receive impeccable communication services. The clients should be provided with a website contact where they should air their feelings on the Hotels services; the best comments should be put on the website to attract other customers. Guests’ bookings check-in and checkout should be made very convenient such that one can do it online (Chathoth,