...to job satisfaction is of major interest in the field of organizational behavior and the practice of human resources management now. The interest steamed from the belief that the satisfied employees are more productive than dissatisfied employees are. This interest induces the management academics to conduct many researches regarding different issues in the field of job satisfaction. Employees spend most of their time at work but they are not completely satisfied from their job that’s why satisfaction is not only important for employee’s wellbeing but also for organization wellbeing. Attainment of a high level performance through productivity and efficiency has always been an organizational goal of high priority. In order to do that highly satisfied work force is an absolutely necessity for achieving a high level of performance advancement of an organization. Satisfied worker leads to extend more effort to job performance, then works harder and better. Thus every organization tries to create a satisfied work force to operate the well- being of the organization. However, the total organizational performance depends on efficient and effective performance of individual employees of the organization. Therefore, every organization places a considerable reliance on their individual employee performance to gain high productivity in the organization. Employee effort is an important factor that determines an individual performance will be. When an employee feels a satisfaction about the...
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...thought to be less productive and more prone to absenteeism and turnover. So HR departments need to measure employee job satisfaction and examine the correlations between these three variables (productivity, absenteeism, and turnover) with regard to possible extraneous variables. Human Resources Consulting, Inc. is hired by a medium-sized financial firm to conduct a survey addressing these topics. The survey, which is administered to the entire worker population, quantifies job satisfaction and employee. The general job satisfaction feedback will help HR in identifying the percentage of satisfied employees and the percentage satisfied in the areas of compensation, benefits, training, and supervisor relations. Research Objectives The purpose of this research is to identify the overall job satisfaction and whether it is related to the degree of absenteeism, intention to turnover, and perceived level of productivity among the employees. Specifically, this study aims to: • Determine the percentage of employees who are satisfied, overall, with their jobs and with which particular areas of job satisfaction (compensation, benefits, training, and supervisor relations). • Determine whether there is a correlation between the degree of absenteeism and job satisfaction and, if a correlation is found, determine the particular areas of job satisfaction that are significantly related to the degree of absenteeism. • Determine whether there is a correlation between the...
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...studies that examine the relationship between job satisfaction and job absenteeism as absence from work is commonly viewed as one of the options of being in a stressful work environment. According to Luthans (1995), research has generally revealed that when satisfaction is high, absenteeism tends to be low and when satisfaction is low, absenteeism tends to be high. Even though this link has been found to be rather moderate, the underlying assumption is that absence is at least in part, the result of dissatisfaction on the job (Anderson, 2004; Hardy, Woods & Wall, 2003). However, even though it makes sense that dissatisfied employees are more likely to miss work, absenteeism is a complex variable and is influenced by multiple factors. (Robbins, 1998; Robbins, Odendaal & Roodt, 2003; Spector, 1997). An employee might therefore be absent for various other reasons, than being dissatisfied with the job such as genuine illness or family responsibilities. ABSENTEEISM Unscheduled absenteeism affects almost every type of organization and according to Robinson (2002) the indirect cost of absenteeism can be up to three times higher than the direct costs of absenteeism. Therefore, it is critical that organizations recognize the degree of this problem due to the high cost associated with unscheduled absenteeism. JOB SATISFACTION One of the main factors to an organization’s success is employee satisfaction. Past studies have shown that an effective...
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...http://www.emeraldinsight.com/researchregister The current issue and full text archive of this journal is available at http://www.emeraldinsight.com/0268-3946.htm The relationships of age and length of service with job satisfaction: an examination of hotel employees in Thailand Shah Jalal Sarker School of Applied Statistics, University of Reading, Reading, UK Alf Crossman School of Management, University of Surrey, Guildford, Surrey, UK, and Parkpoom Chinmeteepituck Novotel Lotus Hotel, Bangkok, Thailand Keywords Job satisfaction, Age groups, Hotels, Thailand Abstract Earlier studies suggest age is positively associated with job satisfaction, while others use length of service, or tenure, as a predictor of job satisfaction levels. This article examines whether age and tenure are individual determinants of satisfaction, or whether there is an interaction between the two. The results indicate that employee age is not significantly associated with overall job satisfaction level, but that tenure is. There is also significant relationship between tenure and facets of satisfaction (job, pay and fringe benefits), but the effect of tenure on satisfaction is significantly modified by age. The search for an understanding of the causes of job satisfaction or dissatisfaction is an ongoing area of interest for social scientists and managers; the premise being that satisfied workers will be more productive and remain with the organization longer, whereas dissatisfied workers...
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...Measuring Customer Satisfaction Introduction Customer satisfaction measures how well a company's products or services meet or exceed customer expectations. These expectations often reflect many aspects of the company's business activities including the actual product, service, company, and how the company operates in the global environment. Customer satisfaction measures are an overall emotional evaluation that is based on the customer's lifetime of product and service experience. In today’s world customer satisfaction is very important in order to continue to have a business because with no customers there is no business. Identification of best practices There are several means for measuring customer satisfaction including surveys, focus groups, complaint analysis and user groups. The most common used is surveys as it is the only way to get customer feedback unless they contact you, which most people are too busy to bother with unless they are extremely upset for some reason. Surveys can be provided in several way through mail, email or over the phone and the best way to get information is to allow customers to answer questions on a weighted scale for example on a scale of 1 to 5 with 1 being dissatisfied and 5 being satisfied. Types of industries All industries can utilize these best practices that have customers such as retail, manufacturing and service industries. According to the text, in 1994, the University of Michigan Business School...
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... 2014 PRESENTED TO: Alice Muringu 1. JOB SATISFACTION 4 A. DEFINATION 4 B. IMPORTANT FACTORS USED TO MEASURE AND INFLUENCE JOB SATISFACTION 4 C. DETERMINANTS OF JOB SATISFACTION 5 i. The Evaluative Component 5 ii. The Cognitive Component 6 iii. The Affective Component 7 D. CAUSES OF JOB SATISFACTION 9 i. Job characteristic 9 ii. Social information processing (organizational characteristics) 10 iii. Dispositional (worker characteristics) 10 iv. Life Satisfaction 10 E. IMPACT FOR JOB SATISFACTION 11 F. JOB SATISFACTION APPLICATIONS 12 i. Company policies 12 ii. Salary/benefits 12 iii. Interpersonal /social relations 12 iv. Working condition 13 v. Achievement 13 vi. Recognition 13 vii. Autonomy 14 viii. Advancement 14 ix. Job Security 14 x. Work-life Balance Practices 14 G. MEASURES OF JOB SATISFACTION 15 i. Overall Job Satisfaction 15 ii. Job Descriptive Index (JDI) 15 iii. Global Job Satisfaction 16 iv. Job Satisfaction Relative to Expectations 16 v. Minnesota Satisfaction Questionnaire 16 vi. Job in General Scale 17 vii. Job Satisfaction Survey 17 viii. Job Satisfaction Index 17 ix. Job Diagnostic Survey 18 x. Career Satisfaction 18 H. REFERENCE 20 * JOB SATISFACTION DEFINATION Job satisfaction is the level of contentment a person feels regarding his or her job. This feeling is mainly based on an individual's perception of satisfaction. Job satisfaction can be influenced by a person's ability to complete...
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...this chapter we tried to describe the origin of the report, objective of the report, scope and limitations of the report. 1.01. Origin of the report: The B.B.A. Program under the department of finance offers a course named “Principles of management, F-109)” which requires submitting a report on a specific topic given to us. The report under the headline ‘Job satisfaction’ has been prepared towards the purpose .Our main task was to analyze two organizations employees job satisfaction. 1.02. Objective of the report: The main objective of this study is to critically measure the job satisfaction of the employees of Prime bank limited and Islami bank Bangladesh Limited. The specific objectives of the study is identify as following: To identify the importance of determines of job satisfaction. To measure the level of job satisfaction with respect to compensation package. To measure the level of job satisfaction with regard to training & development. To measure the level of job satisfaction. To measure the level of job satisfaction in regard of job security. To measure the level of job satisfaction with respect to motivational practices and other aspect of this particular organization. 1.03. Methodology of the study: Methodology is the process or system through which a study is being carried out for the purpose of collection of information that is required in collection with the study for reaching a conclusion on that study. We have collected data from...
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...Best Practices in Customer Satisfaction Best Practices in Customer Satisfaction With quality management philosophies that are considered customer-centric such as Kaizen and the Deming Total Quality Management (TQM), quality cannot be reached without the “voice of the customer” (VOC) being heard. Satisfying internal and external customers is the root of quality. Companies that continuously strive for satisfaction with their clients use tools such as the Kano model of customer satisfaction or get ISO 9000 certified (Evans & Lindsay, 2010). Any industry that has been around for a while develops a set of “best practices,” processes that have proven themselves over time. This essay looks at some of methods used by companies to attain satisfaction, reasons for doing so, and how Maggiano’s restaurants incorporates them into their business. Customer and stakeholder satisfaction is the first of the three principles behind Deming’s’ TQM philosophy. Customer engagement and knowledge acquisition is one of the six major areas that most companies focus on when trying to implement quality with TQM. The first principle in ISO 9000 quality management is customer focus. The Baldridge concept of performance excellence states a need for processes to determine a customer’s needs as the first point to. With so many different quality practices putting customer satisfaction as a priority, it is obvious to see the importance of determining what the best methods are. Acquiring this knowledge...
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...term ‘Satisfaction’ imply to an employee? It implies nothing else than the feeling of either being contended or non-contended on using a product. Employee Satisfaction is a prerequisite for the customer satisfaction. Enhanced employee satisfaction leads to higher level of employee retention. A stable and committed workforce ensures successful knowledge transfer, sharing, and creation --- a key to continuous improvement, innovation, and knowledge-based total customer satisfaction. When companies are committed with providing high quality products and services; when companies set high work standards for their employees; and when employees are empowered through training and development, provided with knowledge and information, permitted to make mistakes without punishment, and trusted; they will experience an increase in their level of satisfaction at work. This level of satisfaction can be enhanced further if teamwork and visionary leadership are introduced. Continuous improvement comes from the efforts of the empowered employees motivated by visionary leadership. This is supported by the findings that empowerment and visionary leadership both have significant correlation with employee satisfaction. Teamwork is also supported by the findings. In addition, the study found significant correlation between employee satisfaction and employee’s intention to leave. The success of a corporation depends very much on customer satisfaction. A...
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...INTRODUCTION Employee Satisfaction can be defined as how an employee is happy at his work place which can be shown by his loyalty and commitment towards the organization. Job satisfaction is about the feeling of the nature of the job. Employee Satisfaction is very important in an organization because it is what productivity depends on. An organization with more satisfied employees tends to be more effective (Robbins & Judge, 2007). Another major impact that job satisfaction can have is worker’s commitment to the organization and its culture. Customer satisfaction can be defined as how a customer is happy or agrees to purchase the product and services again, shown by his loyalty and commitment towards the product and services offered by the organization. Customer satisfaction is a mental state which results from the customer’s comparison of a) expectations prior to a purchase with b) performance perceptions after a purchase. It has been argued that behavior of satisfied employees plays an important role in shaping customers' perceptions of business interactions (Spiro and Weitz, 1990). This phenomenon may occur as satisfied employees are more apt to be friendly, enthusiastic, attentive, and empathetic toward customers (Beatty et al., 1996; Rafaeli, 1993). According to the concept of partner effects, a person is in some way, verbally or nonverbally, influenced by the characteristics and behaviors displayed by his or her counterpart (Dolen et al., 2002). Additionally, the...
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...Date; 21, September, 2015 | Personal Reflection of Job Satisfaction Job satisfaction is a pleasurable or positive feeling about a job and it is one of most important job attitudes. Some believe it is simply how content an individual is with his or her job, in other words, whether or not they like the job or individual aspects of facets of jobs, such as nature of work or supervision. Others believe it is not so simplistic as this definition suggests and instead that multidimensional psychological responses to one's job are involved. Job satisfaction of employees improves the organization or company’s advantages. A person with a high level of job satisfaction holds positive feelings about his or her job, whereas a person with a low level holds negative feelings. Job satisfaction scales vary in the extent to which they assess the affective feelings about the job or the cognitive assessment of the job. Affective job satisfaction is a subjective construct representing an emotional feeling individuals have about their job. Job satisfaction can also be seen within the broader context of the range of issues which affect an individual's experience of work, or their quality of working life. Job satisfaction can be understood in terms of its relationships with other key factors, such as general well-being, stress at work, control at work, home-work interface, and working conditions. When I started thinking about job satisfaction, it is also really important for me. As for a student who...
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...Job Satisfaction Overview: Job Satisfaction is how content an Individual is with his or her Job. It is a positive feeling about a job resulting from an evaluation of its characteristics. Researchers have divided Job satisfaction into 2 sub Categories: Affective Job Satisfaction and Cognitive Job Satisfaction Affective Job Satisfaction: The extent of pleasurable feelings one has about his or her job. Cognitive Job Satisfaction: The extent to which Individuals are satisfied with different facets of the Job like pay, promotion opportunities, working hours, pension, The quality of relationships with co-workers etc. It is always not easy to measure Job Satisfaction as different people have different definitions and perceptions. An individual’s performance can be impacted if he or she is satisfied with the job or not but some studies have shown that some high performing employees are not satisfied with their job. If management is concerned about Job satisfaction of their Employees, Then it should conduct various surveys to find out the satisfaction level of their Employees and would consider seeking advise from their Employees on how to increase their overall level of Job Satisfaction. According to an Article published in Economic Times, 60 % of the people think that less job satisfaction is their primary reason of Unethical behavior at work second only to the lack of personal integrity. 91% said workers who enjoy a good work-life balance are more likely to behave ethically...
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...Given the recent findings which indicate that job satisfaction is largely genetically determined, why should managers care about employee job satisfaction? Please, discuss. The role of employee job satisfaction in the overall performance of the firm is factually very important. Indeed, in the case of job dissatisfaction, employees tend to be more focused on the negative aspects of their work rather than on achieving their objectives, so they are less involved and less concentrated which affects directly the quality of the resulting work. Therefore, this could have serious negative consequences on the company itself notably the reduction of its performance and profitability due to a lower productivity, the risk of missing interesting opportunities due to the lower concentration and lower creativity from employees, or even worse, the risk of facing losses that the company could have avoided and that could have been caused by heavy mistakes due to negligence. So ensuring employee job satisfaction is essential to avoid unnecessary damages but also to optimize the overall performance of the organization. In fact, job satisfaction of employees enables to encourage their motivation and thus to increase their efficiency and productivity, and even sometimes to boost their creativity, resulting in enhanced performance and higher profits for the company. As a result, it is essential that managers care about job satisfaction, particularly concerning employees in charge of critical missions...
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...Customer Satisfaction: Best Practices Customer Satisfaction is the most prominent factor in the success of a company. It is what puts the wheels in motion for a company to establish a strong foundation while simultaneously fulfilling it’s overall purpose to offer the goods and services that it is designed to provide. Consequently; in order to maintain that status and to provide valued goods or services to those customers in which any company is marketing to, it has to understand the customers needs and more specifically what provides the customer with complete satisfaction. Understanding the customer’s needs and what they require in order to be satisfied, opens up doors and provides the company with the opportunity to generate financial growth, repeat business, and a competitive advantage. In doing so, research has indicated that the best practices to measuring customer satisfaction; is to assess the goals that a company expects to deliver and identify the targeted customer, like: the existing, former, potential, or internal customers. Once a company identifies what their targeted goal is and who the targeted audience may be it is imperative that they then seek input from the customer by asking the customer for feedback. The Voice of the Customer (VOC), (Evans & Lindsay, 2011) is the “customer requirements, as expressed in the customer’s own terms (p. 201).” To develop a clear understanding of what a customer requires in their own terms, companies have been using...
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...ABSTRACT I always thought that job satisfaction is only the positive feelings that one has towards a job. Maybe it is because of the word satisfaction, which is defined as fulfillment of one's wishes, expectations, or needs, or the pleasure derived from this. However job satisfaction is not only positive feelings but also negative feelings that an individual has toward a job. There are many factors to consider when fulfilling job satisfaction. The five facets that JDI – Job Descriptive Index questionnaires uses to measure of job satisfaction are: the work itself – responsibility, interest, and growth; quality of supervision – technical help and social support; relationship with co workers – social harmony and respect; promotion opportunities – chances for further advancement; and pay – adequacy of pay and perceived equity vis-à-vis others. Judging by my experience I would have to say that these factors are accurate because these are the characteristics I reflect on when I consider job satisfaction. Entering the working world I was unaware of these facets, but as my work experience broadens I slowly realize what job satisfaction is to me. PROBLEM STATEMENT During this time of recession people are lucky enough to have work in this economy, yet more are becoming unhappy with their jobs. Based on a poll taken by Gallup, job satisfaction has been decreasing. According to a recent survey that was taken only 45% of respondents said they are happy with their employment situation...
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