...PART A View on MRT Breakdown The SBS Transit North-East Line 10 hour’s breakdown on 15 March 2012 is a severe issue that affects thousands living in Singapore. We feel that this is understandable as breakdowns would definitely occur even though it had brought about inconvenience to the commuters. This issue will not only affect ones judgment on SBS Transit Link, as well as the government’s ability to cope with the situation. However, SBS Transit Link had worked well together with the government to cope with this issue in a smooth manner by providing free bus services for those who were affected. Also, alerting passengers about this issue through media and the internet was successful. Through the study of Organizational Behaviour (OB), we are able to understand how situation like this would impact the organization and at the same time understand the actions and attitudes of people in the organization who are handling this issue. Possible causes of behavior Individual Level – Perception Through this video, we have seen many different points of views from the commuters and the SBS Transit Link staffs. The two concepts that we applied to this case study are Factors influencing perception and Perception errors when judging this matter. Factors influencing perception: * The Perceiver The perceiver is an individual who loos at a target and attempts to interpret what he or she sees. The perceiver for this case is the commuters. Interpretation of this breakdown is being influenced...
Words: 11228 - Pages: 45
... Background Significant bus operator in Singapore with 25% market share Leader in the world’s rail Industry in train service quality Growing revenue from retail, Advertising and Consulting services Dominant rail Operator in Singapore with 23 yrs operating Experience SMRT Second largest Taxi operator in Singapore with 3000 Taxis Mission, Vision & Core Values Excellence, Respect, Responsibility and Recognition, Commitment to the public, shareholders and employees Corporate Structure SMRT Trains Ltd • Incorporated on 6 August 1987 as Singapore MRT Ltd • Renamed as Singapore Mass Rapid Transit (SMRT) Corporation in 2004 • Main and only competitor: SBS Transit SMRT Buses Ltd • • • • Previously Trans Island Bus Services (TIBS) Incorporated as TIBS on 31 May 1982 Renamed to SMRT Buses Ltd on 10 May 2004 Main and only competitor: SBS Transit Ltd Milestones Geographic Footprint 10 Operating Model Group Information Financials Share Holding Pattern License and Operating Agreement 16 Critical success factors • Turnaround time – Shorter waiting time • Cost effective and sustainable transport – through integrated information • Network Span -Seamless travel across wider network • Modular transportation growth approach to offer better connectivity for future • Safety and Security regulations Industry Drivers in Singapore • Economic growth of Singapore • Population growth of Singapore • Increased government Spending...
Words: 948 - Pages: 4
...1. Project Objectives and Overall Research Approach 2.1. Reasons for choosing Project Topic Area and Organisation The reason why I have decided on this Project Topic 8 about the business and financial analysis of organisation is because it is regarded as a popular agenda topic in many different investment forums, meetings and even verbal conversations. Such area of knowledge on “Analysing the business and financial health of organisation” is deemed important as it is evidently seen widely incorporated into many teaching syllabus and conventional business finance textbooks. For myself whose ambition is to become an audit partner of an accounting firm, such topic area will be extremely common in my field, and grasping such expertise is definitely a must given that becoming a master of it makes me competitive advantageous over others. Then again, I am especially fascinated concerning the success of Singapore’s duopoly public transportation system which is perceived as one of the key sector in the success of Singapore’s infrastructure. This duopoly transportation system is dominated by 2 major players, one of which is my choice of organisation, Singapore Mass Rapid Transport Corporation Limited. (Also known as SMRT Corporation Ltd). In fact, total number of passengers utilising public transport has been growing constantly since Year 2000. For the year ended 31 December 2010, a highest record of 726,034,000 passengers was achieved (Yearbook of Statistics Singapore,...
Words: 1445 - Pages: 6
...Topic: Perception Perception is the process by which individuals select, organize and interpret their sensory impressions in order to give the meaning to their environment. Concept #1 – Factors influencing perception The perceiver are the commuters that were affected by the breakdown of the NEL train service. Some of the commuters felt that the breakdown on 15th March was well handled by SBS while others felt that it was poorly handled. SBS was able to provide a more efficient announcement service as commuters were told in advance. They also provided free bus services at affected MRT stations in addition to the free shuttle bus services that were already provided. Thus, this allowed certain commuters to realise that actually, SBS had made good efforts to handle the breakdown. The target is the issue or individual that we are interpreting. In this situation, it will be the MRT breakdown. The repetition of the MRT breakdown might cause commuters to feel that the transport system is poorly maintained. Furthermore, MRT breakdowns have been happening regularly. Thus, they might have a negative impression of the MRT system. The situation is the time and event in which the breakdown happened for different commuters. There were commuters that were rushing for work or school and also there might be others whom were just running some errands. Commuters that were rushing to work felt that the breakdown caused inconvenience to them as it increased their traveling time to work and...
Words: 631 - Pages: 3
...Trains • Duopoly system in Singapore, train services (Mass Rapid Transit) dominated by SBS Transit and SMRT Trains. • Currently 4 major ‘lines’ in Singapore, namely Circle Line, North-East Line, East-West Line and North-South Line. • Though the train services were owned by Land Transport Authority of Singapore, the trains are operated by two operators, SMRT Corporation (SMRT Train) and ComfortDelGro (SBS Transit) • Dominated by SMRT Corporation, they operate the Circle Line, North-South Line and East-West Line. The remaining North-East Line is operated by SBS Transit. Taxis • Initially with only 3 major operators for taxi, this had since increased to 7 taxi operators. • Major operators in Singapore are ComfortDelGro (includes CityCab, Comfort, Yellow Top), TransCab and Taxi by SMRT Corporation (known as SMRT Taxi). • The other operators with less than a fleet of 2,000 taxi are UnionCab, PrimeCab, Premier Taxi and SMART Cab. • With the increasing number of companies into the Taxi Industry since 2004, possibilities are there might be an increase in Taxi Operators in Singapore. Buses • Numerous of operators in Singapore whom offer public and private bus services. • Focusing into the public bus sectors, dominated by SMRT and SBS Transit. • SMRT covers a limited of the public bus service sector, offering less than 100 routes (bus services) and with a limited fleet of 991 buses • As compared to SBS Transit, the latter offers more than 4000 fleet of buses and serving more...
Words: 363 - Pages: 2
...services (Mass Rapid Transit) dominated by SBS Transit and SMRT Trains. * Currently 4 major ‘lines’ in Singapore, namely Circle Line, North-East Line, East-West Line and North-South Line. * Though the train services were owned by Land Transport Authority of Singapore, the trains are operated by two operators, SMRT Corporation (SMRT Train) and ComfortDelGro (SBS Transit) * Dominated by SMRT Corporation, they operate the Circle Line, North-South Line and East-West Line. The remaining North-East Line is operated by SBS Transit. * * Taxis * Initially with only 3 major operators for taxi, this had since increased to 7 taxi operators. * Major operators in Singapore are ComfortDelGro (includes CityCab, Comfort, Yellow Top), TransCab and Taxi by SMRT Corporation (known as SMRT Taxi). * The other operators with less than a fleet of 2,000 taxi are UnionCab, PrimeCab, Premier Taxi and SMART Cab. * With the increasing number of companies into the Taxi Industry since 2004, possibilities are there might be an increase in Taxi Operators in Singapore. * * Buses * Numerous of operators in Singapore whom offer public and private bus services. * Focusing into the public bus sectors, dominated by SMRT and SBS Transit. * SMRT covers a limited of the public bus service sector, offering less than 100 routes (bus services) and with a limited fleet of 991 buses * As compared to SBS Transit, the latter offers...
Words: 890 - Pages: 4
...Social The average daily ridership (‘000 passenger-trips) for MRT is 2295, LRT is 111, Bus is 3385 and taxi is 933 (Land Transport Authority 2003). Growing population, exponentially growing COE prices, growing MRT line coverage , sophisticated bus services, high reliable MRT system are some of the factors that increase ridership. Thus any increase in the ridership affects positively the SMRT. Technological SMRT Institute which is a subsidiary of SMRT provides educational programmes to meet and grow the technological advancements in the land transportation. Nitec in Rapid Transit Technology programme jointly developed by the Institute of Technical Education and SMRT Institute provides strong foundation for students in the railway technology. This is programme is first of its kind in Southeast Asia (SMRT Corporation Ltd 2008-2012b). SMRT International Pte Ltd, a WOS (wholly-owned subsidiary) of SMRT so strong in technology offers PM (project management), O&M (operations and maintenance), engineering and consultancy services road to rail and road transport owners around the world. SMRT International Pte Ltd services clients in various parts of the world and they are China, the Middle East, India, Taiwan, the Philippines, Thailand and Vietnam (SMRT Corporation Ltd 2008-2012c). SMRT’s SMRT institute with world class programs and projects outside Singapore would help SMRT to have an edge in fast developing technology. Environmental Singapore is one of the...
Words: 1262 - Pages: 6
...operators were given the initial set of operating assets, but had to foot the bill for replacement sets. And unlike some previous tenders which were open to all interested parties, the new tender is open only to incumbent transport operators SMRT Corp and SBS Transit. Tenders for future lines – such as the Thomson and Eastern Region lines – might be open to players other than the incumbents, including those from abroad. When the lease for the Downtown Line expires in 2032, another tender for an operator may be called. Changes to the business model were mentioned in August, when Second Transport Minister Lim Hwee Hua told Parliament a higher level of contestability was still possible with just two players. ‘The issue here is really not about the number of potential players in the industry,’ she had said then. ‘Rather, the intent is to increase the level of competitive pressure in the industry by issuing shorter licence periods and ensure that the incumbent operator will have to face the prospect of competition at the end of their licence term. ‘The shorter licence period would also allow the Land Transport Authority, as the regulator, to reset and refresh licence conditions as appropriate.’ Both SBS Transit and SMRT confirmed yesterday that they had been invited to bid for the operation of the Downtown Line....
Words: 411 - Pages: 2
...hostels. 19 8. Selection of alternatives 21 8.1. Chosen Alternative 21 8.2. How is the chosen alternative superior to the rejected alternative? 21 8.3. Weakness of the chosen alternative and how to overcome 22 9. Implementation 22 10. Evaluation and Control 23 11. Conclusion 23 12. References 24 13. Appendix 27 13.1. Appendix 1: SMRT Operating Metrics 27 13.2. Appendix 2: Porter’s Five Forces 28 13.3. Appendix 3: SMRT List of subsidiaries companies 29 1. Executive Summary SMRT provides transportation to 5.5 million people (Department of Statistics Singapore 2015) and tourists and is one of the two major players in the transport network in Singapore. It offers a safe and reliable network of buses, taxis, Light Rail Transit (LRT) system and the Mass Rapid Transit (MRT). SMRT also...
Words: 7463 - Pages: 30
...Tutorial 4 Question 1 Debbie entered into a written contract to buy a second-hand Proton from Esther. The contract did not state the year of the car but Esther described it to Debbie as a 1997 model. In fact it was a 1995 Proton and was worth RM500 less than the price Debbie paid for it. What remedies are open to Debbie? Question 2 Cosmetics Sdn Bhd hired Karen to sell their products in Mont Kiara, a well to do residential area. Among others, some of the clauses in the contract read as follows: ‘it is a condition of this contract that Karen shall call on each house in Mont Kiara at least once a month.’ ‘this contract shall remain in force for 2 years unless either party terminates it forthwith if the other party commits a material breach of the agreed obligations.’ Karen failed to call on 5 houses in Nov bec she was ill but she made a specific point of visiting them on 1 Dec. When Cosmetics Sdn Bhd discovered this, they wrote to her, ‘ terminating our contract because of your breach’. Was Cosmetics entitled to terminate? Question 3 Tom often travels to Malaysia using the bus service offered by Comfy Tours Pte Ltd (‘Comfy’). The following is the sequence of events preceding the issuing of the bus ticket to Tom at Comfy’s office: (1) Tom informs Comfy’s ticketing officer, Jane, of his intended destination; (2) Jane quotes Tom the fare; (3) Tom pays cash; (4) Jane issues Tom a machine printed ticket. There are notices, containing identical terms of carriage...
Words: 374 - Pages: 2
...雅思图表作文之示意图（含时间变迁比较的地图）写法解析（含业内顶级水平范文，原创） 示意图的独特之处在于要求在作文里面实现对“compare and contrast”这两个能力的考核。首段的关注点：除了改写题目和其他图表作文一样以外，还要加入the development of以突出动态。如果有将来时的时间，最要加入with forecasts to的字样。 第一个主体段分析过去时间的那个图表或第一个图表：先整体概括，再分析主要细节。分析细节时可以从左至右，或先中间再四边，依据题目具体特征再定。 第二个主体段描述将来时间的那个图表或第二个图表：主要描述哪些地方发生了何种变化，比如增加减少，扩大缩小，改建，转移等。 结尾用一个套句来表示两幅图有很大差异即可。 范文：新东方郑仁强绝对原创，转载请注明出处 The diagrams provided give information about the development of a school site from 2004 with forecasts to 2024. 新东方郑仁强绝对原创，转载请注明出处方郑仁强绝对原创，转载注明出处 Clearly, the school site in 2004, which was surrounded by trees, can be divided into 4 main regions: two school buildings, one car park, one sports field and a main road. Located in the center and the north were two school buildings. One was situated next to the school main entrance, and the other was just opposite the path, bordering one sports field in the northeast.A main road ran through the entire school from the north to the south on the left-hand side of picture.新东新东方郑仁强绝对原创，转载请注明出处 It is interesting to note that there has been an increase of 400 students, from 600 in 2004 to 1, 000 two decades later. For this reason, several changes are to be found in the 2024 school site. The number of school buildings will increase to 3 and the preceding path is planned to be reconstructed for linking these 3 buildings together. The former sports field will be transferred from its position in 2004 to the south, giving way to a newly-built car park and a newly-built school...
Words: 3520 - Pages: 15
...Gasoline, Substitutes, and Cross-Price Elasticity of Demand: Long-run vs. Short-run Over the weekend, The NYTimes led with a story that as gasoline prices rise and are expected to remain high, many commuters are switching from driving to using public transportation. Mass transit systems around the country are seeing standing-room-only crowds on bus lines where seats were once easy to come by. Parking lots at many bus and light rail stations are suddenly overflowing, with commuters in some towns risking a ticket or tow by parking on nearby grassy areas and in vacant lots.... Some cities with long-established public transit systems, like New York and Boston, have seen increases in ridership of 5 percent or more so far this year. But the biggest surges — of 10 to 15 percent or more over last year — are occurring in many metropolitan areas in the South and West where the driving culture is strongest and bus and rail lines are more limited.... The national average for regular unleaded gasoline reached $3.67 a gallon, up from $3.04 a year ago, according to AAA. If nothing else had changed, then a roughly 20% increase in the price of gasoline appears to have led to maybe a 10% increase in the demand for public transportation. The cross-price elasticity of demand appears to be approximately +0.5. But these numbers are for now. Remember when gasoline prices were so high shortly after hurricane Katrina? At that point, people did not expect them to remain high, and so there was...
Words: 363 - Pages: 2
...birth to one child. Although this is considered a success there are other areas where china lacks. According to Ethan Gothman, The 2005 Environmental Sustainability Index (ESI), which ranks countries based on such measures as health, governance, technology, and international cooperation, places China 133rd out of 146 countries. The ESI predicts the likelihood that a country will be able to preserve valuable environmental resources effectively over the period of several decades (Gothman). China has also made some innovation is transportation. In 2006 China began to restore bicycle lanes that had been shut down to make room for cars. Beijing has begun a program to encourage public transport, lower fares, and begin a Bus Rapid Transit system. The Bus Rapid Transit system is a high-speed bus with a...
Words: 759 - Pages: 4
...Versova -Andheri – Ghatkopar MRTS Mumbai Metropolitan Region Development Authority Sheet 1 of 9 Revision R1 MASS RAPID TRANSIT SYSTEM (MRTS) VERSOVA- ANDHERI- GHATKOPAR CORRIDOR MUMBAI –INDIA EXECUTIVE SUMMARY MUMBAI METROPOLITAN REGION DEVELOPMENT AUTHORITY BANDRA KURLA COMPLEX, BANDRA( E), MUMBAI 400 051 Fax: 2659 1246 EPBX: 2659 001-08 Email:- mmrda@giasbom01.vsnl.net.in Web : http://www.mmrdamumbai.org C:\Documents and Settings\Administrator\My Documents\Web tenders\EXECUTIVE SUMMARY.doc EXECU Versova -Andheri – Ghatkopar MRTS Mumbai Metropolitan Region Development Authority Sheet 2 of 9 Revision R1 1.0 Background Greater Mumbai, the capital of Maharashtra, the financial capital of India is the heart of commercial and trade activities of the country. The Island City of Mumbai is experiencing rapid growth in economic activity and suburbs are growing faster than the Island City in terms of population distribution and activity location. The city with its present population of over 12 million generates about 14 million trips in a day, with about 88 percent of the total trips catered by the suburban railway and the public transport bus service provided by BEST. The ever growing vehicular and passenger demands coupled with constraints on capacity augmentation of the existing network have resulted in chaotic conditions during peak hours of the day. Greater Mumbai has always had the distinction and advantage of a high modal share (88%) in favour of...
Words: 2350 - Pages: 10
...Westbound Kenview Blvd at Goreway Dr Walk to Goreway Rd at Kenview Blvd Goreway Rd at Kenview Blvd Bus - 5 - Bovaird towards 5 Bovaird West Bovaird Dr E at Heart Lake Rd Walk to 55 Rocky Point Crescent, Brampton, ON L6V 4S7 Beta: Use caution – This route may be missing sidewalks or pedestrian paths. 1. Head southwest on Bovaird Dr E/ON-7 W/Regional Road 10 W/Regional Road 107 toward Heart Lake Rd Turn left onto Southlake Blvd Turn left onto Rocky Point Crescent 61 m 2:05pm - 2:37pm (32 mins, 35 stops) About 16 mins 1:33pm - 1:48pm (15 mins, 11 stops) About 1 min About 1 min 1:00pm - 1:22pm (23 mins, 6 stops) About 1 min 2. 3. 1.1 km 63 m 55 Rocky Point Crescent, Brampton, ON L6V 4S7 Local agency inform ation: Brampton Transit , TTC These directions are for planning purposes only. You may find that construction projects, traffic, w eather, or other events may cause conditions to differ from the map results, and you should plan your route accordingly. You must obey all signs or notices regarding your route. Map data ©2012 Google https://maps.google.ca/maps?f=d&source=s_d&saddr=Kipling+Station+-+Subway+Platform,+Toronto,+… 1/1...
Words: 317 - Pages: 2
