...BEC970/TEAC4980 Assessment and Evaluation: Alignment Assignment Course Description: This course is designed to help newly hired front-line banking representatives learn the basics of client interaction, including transactional processing, handling client inquiries and concerns, and leveraging trigger events as well as open-ended questions to identify advice opportunities. The learning is delivered in a blended online/in-classroom/in-branch environment with hands-on practice opportunities gained through virtual modules, role-playing with colleagues, and direct client interactions in branch. The course is comprised of seven learning modules/units delivered over a nine week period, with each module delivered over a 1-week period, providing a 2-week intensive hands-on practice opportunity near the end of the program. The flow of the course includes these main topics: 1. Discovery: Learning more about you and understanding your strengths 2. Orientation: The Tools and Resources you need to succeed and where to find them 3. Client Experience: An overview of what a perfect interaction looks like 4. Transaction Processing: Understanding the mechanics of day-to-day transactions 5. Product Knowledge: The nitty-gritty of the products we offer 6. Giving Advice: Discovering needs and providing client-centric advice 7. Client Experience: Juggling it all together ...
Words: 998 - Pages: 4
...Scenario Analysis Officers are faced with moral decisions everyday on and off duty. It is ultimately, up to the person who is faced to make the choice between right and wrong. “Even if a man is answerable only to his conscience, he will answer more responsibly if he is compelled to articulate principles on which he acts.” stated by Lon L. Fuller (1975). We were given a few scenarios to apply this saying to and the following are my opinions that I have regarding them. The Drugs at a Friend’s House scenario is a constant issue to most officers. Many officers want to go out with the same people or friends that they have had prior to the force. However, a lot has changed in the officer. Some will turn a blind eye and the others will do what they need to this is the moral issue that the officer has in front of him/her. I would say that policy dictates, different departments have different policies concerning the authority of off-duty officers, but in many places an off-duty police officer does have the legal right to detain an offender until an on-duty officer arrives to finish the process. The key factor in such an action is proper identification, however. An off-duty police officer who commits an illegal act has no more rights or legal protections than any other regular citizen. When placed in this kind of predicament, I would first tell talk to my friend and see if he has knowledge of the drug use. If he does, I would give him a chance to fix it and get rid of the...
Words: 873 - Pages: 4
...Scenario Analysis Lon L. Fuller, former Carter Professor of Jurisprudence at Harvard Law School, observed in The Morality of Law, “Even if a man is answerable only to his conscience, he will answer more responsibly if he is compelled to articulate principles on which he acts.” Source: Lon L. Fuller. (1975). The Morality of Law. New Haven, CT: Yale University Press. (p. 159) Assignment: In this Assignment you are required to apply Fuller’s Principle, as cited above, and respond to three real-life scenarios regarding ethical decision making within the field of criminal justice and policing. In considering each of the three scenarios, you are asked to respond to the following four questions: Is there a moral problem presented in the scenario? If so, what is it? Does policy or law dictate an appropriate response, or does it require that professional discretion be applied? What criteria (considerations), principles, and consequences should guide your decision? What would you do? Articulate, justify, and defend your position. First, read each scenario. Second, analyze the ethical dilemma within the context of the four questions specified above. Third, respond in writing to the each of the four questions. The entire paper should be 2 – 4 pages in length. Each essay response should be brief, not more than one page. You may use references to support your responses, but the essay responses must be original. Scenario 1 - Drugs at a Friend’s...
Words: 466 - Pages: 2
...Porche Hamilton BSHS 321 Human Service Scenario Analysis Instructor: Julie Murphy ABSTRACT This analysis gives in detail the background, including age and gender of the patient in the evaluation. The details are that the treatment plan must be a clear and concise method to help the patient cope with her significant events. The underlying treatment and diagnosis for this patient are confirmed and may be requested for further treatment and examination. Diagnosis at this time is Major Depressive Disorder, Axis-IV as so stated in DSM-IV. Jennifer Diggs is a twenty six year old African American female soldier. She was raised in a single parent house hold along with her three siblings. Her parents divorced when she was about twelve years old. Jennifer was always pushed around as a child because she was the youngest daughter. She rarely got to go outside during the summer because she has chronic asthma. Her mother is an LPN at a nursing home and her father is a retired Army Veteran and he now lives in Jacksonville, Florida. She has a younger sister that lives with her father and step mother. She used to spend her summers and holidays with her father and step-mother.Her father would take her to Six Flags during her summer breaks and to Disney Land. She has three children, all whom are school age. Jennifer was married, but she is now divorced and is taking on full responsibility of her three children with the absence of their father. Prior to joining the U.S. Army, she had...
Words: 977 - Pages: 4
...organization plays a vital role in business functions. Using poor communication or the wrong type of communication channel can have major negative impacts. Good communication skills and the knowledge to identify when to use a particular communication channel is vital in sending and receiving business information. The communication channel scenarios assigned demonstrate the challenges that occur when there is error in communication. The first scenario highlights the risks of not choosing the right communication channel when dealing with important business matters. The scenario also shows what can occur when important conversations take place via e-mail rather than one on one, and how the evidence of the conversations can cause future damage. The second scenario shows how the internet has changed communication and created new challenges for organizations. Both scenarios demonstrate that it is essential to understand the different channels of communication. COMMUNICATION CHANNEL SCENERIOS 3 Communication Channel Scenario 1 In the case incident between Diana Abdala and William Korman, I side with Mr. Korman. I feel that Ms. Abdala handled the situation in a very unprofessional manner. It is my understanding that both parties initially used face to face communication as a channel for information exchange during the interview process, offer, and acceptance....
Words: 888 - Pages: 4
... al., 2012) • Looking Past Yesterday’s Tomorrow: Using Future Studies Methods to Extend the Research Horizon (Mankoff et al., 2013) Both papers are dealing with future scenarios and stressing the likelyhood of a collapse if humanity proceeds its current way of living. The papers provide starting points to investigate in the preparation for humanity if such an event will come true. While the paper by Tomlinson et al. (2012) is introducing a completely new notion for studying, designing and devloping sociotechnical systems in the abundant present for use in a future of scarcity, the second paper by Mankoff et al. (2013) presents methods that can support the analysis of long-‐ term trends, support the identification of new research areas and guide design and evaluation. Research in the field of interactive computing often lacks evidence...
Words: 606 - Pages: 3
...You have been hired to teach a credit-based community college course. The course has 35 learners ranging in age from 17 to 70. You must develop the course to meet the needs of your learners. Write a 700- to 1,050-word paper in which you analyze fundamental principles of adult education including biological, psychological, sociocultural, and cognitive factors that will have an effect on the diverse demographics of your adult learners. 1. Analyze fundamental principles of adult education including biological, physiological, socio-cultural, and cognitive factors that will have an impact on the diverse demographics of your adult learners. Malcolm Knowles pioneered the field of adult learning. He identified the following characteristics of adult learners: · Adults are autonomous and self-directed. · Adults have accumulated a foundation of life experiences and knowledge that may include work-related activities, family responsibilities, and previous education. · Adults are goal-oriented. · Adults are relevancy-oriented. · Adults are practical, focusing on the aspects of a lesson most useful to them in their work. · As do all learners, adults need to be shown respect. (see attached resources, which expands on each of these characteristics). According to Kuhne (2000), the following ten characteristics of adult learners will impact how you teach adult learners. Kuhne incorporates the above characterizes stated by Knowles, including biological, physiological, socio-cultural...
Words: 1513 - Pages: 7
...Having to learn of the existence of a tool called scenario analysis was itself a blessing for me. Scenario planning affords us the opportunity to make decisions in context of various futures that may play out. It incites us to challenge our assumptions about the future. By basing our plans and decisions in line with the most likely scenario, we can be ensured that our decision are sound even if conditions change According to Ged Davis “the use of scenarios does not imply we will be absolutely right – we only need to be less surprised than those who are not thinking in this light … ideally, to be able to interpret what others see as crises as normal human affairs”. Scenario planning can be applied at the work place, it can also be applied to one’s personal life. I decided to include in this report a demonstration of how scenario planning can be applied at the work place. The following steps illustrate this 1. Problem definition – The problem in this case is how a particular project in the company can be completed within budget at the end of the scenario horizon i.e. end of 2016 2. Data gathering – The next thing to do is to identify trends, factors that may affect the plan. Here I am looking at trends such as the political situation in the company - will there be prolonged strikes at some point? How will this affect the plan? Another point to consider is cost of hire? Will this go up during the course of the year? Or will the schedule be affected due to unavailability...
Words: 869 - Pages: 4
...07:237-246. Downloaded from www.worldscientific.com by PORTLAND STATE UNIVERSITY on 07/25/15. For personal use only. STRATEGIC PLANNING OF FUTURE PRODUCTS WITH PRODUCT SCENARIOS VOLKER GRIENITZ∗ and VOLKER BLUME Industrial Engineering, University of Siegen Paul-Bonatz-Str. 9-11 Siegen, 57068, Germany ∗volker.grienitz@uni-siegen.de Received 29 January 2010 Revised 4 March 2010 Accepted 15 April 2010 Manufacturing based corporations often find themselves confronted with complexities of increased pressures to innovate in order to ensure their comparative market positions. In order to react to various exogenous changes corporations need to develop strategies that match their manufacturing resources as well as products with the markets requirements. Product scenarios represent a holistic approach for managing innovation processes and technologies efficiently. The analysis through evolutionary algorithms for compatibility between and amongst the product structure segments provides the necessary information about their suitability. The resulting scenarios, roadmaps and regular monitoring processes are prerequisite for the managerial decision making process and the implementation of product and technology strategies. Keywords: Product scenarios; scenarios; evolutionary algorithms; monitoring; scenario planning. 1. Introduction The early recognition and visionary anticipation of technological potentials as well as the combination of technologies plays a vital role...
Words: 4176 - Pages: 17
...meeting opportunity." Have you ever heard people talk about the things they would do if they won the lottery, and yet a large percentage of these people never go out and buy a ticket. These people have exactly a zero chance of winning, while the ones who went out and bought a ticket have a chance, albeit slim, at becoming lucky. This is the scenario that came to mind when I first read the quote “Luck is a matter of preparation meeting opportunity”. However, the more I thought about the quote, the more I realized how easily this could be applied to many real life situations. The author of this quote is trying to tell the readers that preparing yourself for opportunity is the key to being lucky, or successful. In order to prepare yourself for success, there are certain steps that must take place. First, you have to believe in yourself. You must believe that you can pick the lucky numbers, or you must believe that you are capable of competing in, let’s say a marathon. Second, you have to set goals for yourself. In the case of the lottery it’s pretty easy; Goal #1, buy ticket. Goal #2, wait. In the marathon scenario, much like most other scenarios, it’s a little more complicated. You must train both physically and mentally, and make many sacrifices along the way. Finally, you must be optimistic about the result you achieve. In the case of the lottery player, they probably didn’t win. But at least they can try again in a few days, right? The marathon runner may not have won the race...
Words: 364 - Pages: 2
...Perrier, Michael Butler, Frank Petty, Nicholas Deluca COM/310 Sept. 2, 2013 Love Cross Action Plan 09.03.13 All members of the team submit two recommendations from Week 4 / Week 5 for theory development that is most conducive for script development. 09.06.13 Two theories will be chosen from discussion in the class thread either unanimously or by the Team Leader (Dalene). 09.09.13 Scenarios need to be submitted via the class thread to be considered for the script. Need to include an environment, proposed characters, resolution and how it meets the theory description to be considered. Scenarios will be chosen unanimously or by the Team Leader (Dalene). 09.13.13 Due from Team Members Team Member 1 (Nicholas) - Appendix for Script 1 - Write a brief preview of how you will be acting out the scenario to represent the selected theory. Team Member 2 (Michael) - Appendix for Script 1 - Write a description of the selected theory with two reference. Team Member 3 (Arline) - Appendix for Script 2 - Write a brief preview of how you will be acting out the scenario to represent the selected theory. Team Member 4 (Frank) - Appendix for Script 2 - Write a description of the selected theory with two reference 09.16.13 Team Leader will submit the appendices 09.19.13 Team Member 1 (Nicholas) - Rough Draft script 1 Team Member 2 (Michael) - Rough Draft script 2 09.21.13 Team Member 3 (Arline) - Final Draft script 1 Team Member 4 (Frank) - Final Draft script...
Words: 269 - Pages: 2
...STRATEGIC PLANNING AT UNITED PARCEL SERVICES Reaction Paper Blank Part A Before the 1990s UPS had a small group in charge of formulating project plans (Garvin & Levesque, 2006, p. 3). However, as the company grew in size and the volume of projects, a formal strategic planning group had to be formed. When Eskew became CEO in 2002, the formation of a Management Committee was among the first accomplishments he made. The Committee was tasked to direct the company to its vision for 2007, its first centennial. Eskew's concern, that changes are needed in UPS's strategic planning process, is valid. If the company continues to form only ad hoc groups to focus on achieving a long-term vision, then the sustainable commitment in the group's members cannot be assured. Eskew believes that the only way to move forward is to stop reinventing the wheel. This belief implies that the strategic planning process has to be more systematic than it is, currently. However, the scale of goals to achieve and tasks to accomplish for the Strategic Planning process have become larger as time progressed. UPS will only be capable of transforming itself once more if it has a proportionate level of commitment. A clearer and more straightforward connection between the different components of the strategic process is needed in order to sustain the focus and chart directions. Delegating such task to a Management Committee is a positive step to address the need to link the various components...
Words: 757 - Pages: 4
...56 Here are stock market and Treasury bill percentage returns between 2006 and 2010: Year Stock market return T-bill return 2006 17.27 6.3 10.97 7.1040 50 2007 7.41 6.06 1.35 -2.5160 6.33 2008 -38.83 1.8 -40.63 -44.4960 1980 2009 29.7 0.9 28.8 24.9340 622 2010 19.36 0.52 18.84 14.9740 224 2883 a. What was the risk premium on common stock in each year? Year Risk Premium 2006 10.97 2007 1.35 2008 -40.63 2009 28.80 2010 18.84 19.33 3.866 b. What was the average risk premium? Number of year 5 Avg risk prem 3.87 c. What was the standard deviation of the risk premium? 576.523224 24.01 Consider the following scenario analysis: Rate of return...
Words: 464 - Pages: 2
...Scenarios planning is the main technique to study the future, and it have been used since long time by the government planners, corporate managers and military analysts, as important tool to help them in making decision to face the uncertainty. The idea of scenario planning is to establish about possible future where it can minimise surprises and broaden the span of managers. Today the scenarios planning they have become extremely popular. ( Chermack, T. J. 2003). Scenario planning is a group‐based decision making tool, which has its roots in post‐ WWII military planning and the petroleum industry of the 1970s such as Royal Dutch Company. Unlike its cousins, forecasting and prediction, scenario planning does not attempt to project future outcomes based on data from the past. These methods can often lead to “tunnel vision”, due to their preference of one outcome over another. Scenario planning, as described by Peter Schwartz, Chairman of Global Business Network (GBN), “…is a tool for better decision making…Business and governments employ this tool because it helps them to make better strategic decisions.” (Schlegel, G. L., & Murray, P. 2010) The History of Scenario Planning Scenario planning arose out of a need to plan for futures filled with much uncertainty. This uncertainty is particularly magnified in military operations, which is why scenario‐type planning can be traced back to 19‐century military ...
Words: 1750 - Pages: 7
...Classroom Scenario Analysis Rachel Hammer ELL240: Linguistically & Culturally Diverse Learners (ACV1340A) Instructor: Jessica Vargas November 4, 2013 In today’s classrooms, throughout America, there are a number of students who speak another language other than English. In fact, a majority of our classrooms consists primarily of English language learner students. For these students, interacting and participating in daily tasks, socially and academically, can at times be challenging. This added pressure and stress can wreak havoc for ELLs and can result in feelings of not belonging or loss of identity, their culture, family, or friends. They may also feel they lack the ability to fully express themselves through their native language. As teachers we need to take extra time and effort to understand that these students originate from diverse backgrounds, and some ELL students will have the learning skills that will enable them to pick up the English language at a more rapid pace than others. The reason for this seldom coincides with the student’s intelligence or motivation levels. Instead, we need to consider all the various learning strategies that can potentially help shape ELLs in becoming more confident in learning and speaking English. Throughout this assignment, I will thoroughly identify the different strategies that are presented throughout the classroom scenario, explain whether or not they are effective, describe how instructional input and scaffolding are used...
Words: 2751 - Pages: 12
