...Three Scenarios Upon graduation my long term goal is to be employed at a fortune 500 company working in the business development department. I would be responsible for making key executive decisions that would improve the overall financial condition of the company. In order to secure this type of positions I need to network with hiring companies as well as search the internet job sites such as Monster or Career Plus. I am willing to work my way up in the company to secure this type of position. This will help me get my foot in the door. Through hard work and applying myself I will be able to get promoted within the company. Once graduation takes place I would like to start my own company. The way that I will do this is find a need that our society needs and find an existing product or service that can fill that need. If that is not available I would locate the necessary resources to create that product or service to fill that need. One possible area that I would look at would be the franchising business. I do not have a problem with competition in fact I feel that it is healthy. It helps companies stay sharp and competitive. I would develop my company to be the best product or service for the consumer. I would apply my work ethic as well as my concern for the consumer. I realize that it takes time to grow your own company, in fact I am sure that we would take at least three to five years to be in the black. Being patience and persistent will help in achieving this goal. ...
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...BEC970/TEAC4980 Assessment and Evaluation: Alignment Assignment Course Description: This course is designed to help newly hired front-line banking representatives learn the basics of client interaction, including transactional processing, handling client inquiries and concerns, and leveraging trigger events as well as open-ended questions to identify advice opportunities. The learning is delivered in a blended online/in-classroom/in-branch environment with hands-on practice opportunities gained through virtual modules, role-playing with colleagues, and direct client interactions in branch. The course is comprised of seven learning modules/units delivered over a nine week period, with each module delivered over a 1-week period, providing a 2-week intensive hands-on practice opportunity near the end of the program. The flow of the course includes these main topics: 1. Discovery: Learning more about you and understanding your strengths 2. Orientation: The Tools and Resources you need to succeed and where to find them 3. Client Experience: An overview of what a perfect interaction looks like 4. Transaction Processing: Understanding the mechanics of day-to-day transactions 5. Product Knowledge: The nitty-gritty of the products we offer 6. Giving Advice: Discovering needs and providing client-centric advice 7. Client Experience: Juggling it all together ...
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...Scenario Evaluation Plan Karen Crawford HSM/270 Dakira Starks-Walker 12/29/2012 As you read this paper you will find that it is going to be about a fictional program scenario that I have chosen to work with. The scenario that I have chosen is scenario three PEACE Domestic Violence Agency. Also it will be comparing program planning with program evaluation in human services organizations and how the components are related. It will be identifying specific examples of how program planning and evaluation interrelate in the scenario that was chosen. Last it will be identifying technical and political aspects of program planning and evaluation that may be encountered in the scenario and how the aspects could affect the planning and evaluation process. After reviewing the material provided about program planning and program evaluation in human service organizations it seems as though they do compare to each other. According to the reading it states that “When planned carefully, these two set of activities can be integrated into an organized set of ongoing operations that promote and support each other” (Mika, 1996, p. 6). “Program planning and evaluation are both the process and the product of the political and economic environments” (Yuen & Terao, 2003). So from what can be understood they both are a process, but they do differ in how they process things in an organization. They way that both of the components are related is once one has his or her plan in order then...
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...Scenario Evaluation Plan HSM/270 Scenario Evaluation Plan The purpose of the PEACE Domestic Violence Agency is to promote a sense of security, support, and empowerment for individuals and families who are affected by domestic violence. To continue helping those who suffer from domestic abuse, the PEACE agency will develop an evaluation plan using a simple framework design. This agency wants to assess the work it is performing, and the reason for evaluation is it wants to know the effects its services have on people’s lives. The program wants to improve upon those efforts, but does not want to continue to exert time and resources into efforts which are not helpful. The evaluation plan the PEACE Domestic Violence Agency will use will be a project-wide evaluation using the empowerment approach. This form of evaluation plan will work perfectly with the agency’s domestic violence program because it concentrates on the purpose of the program and provides structure for the big picture. In addition, it involves program staff in the evaluation development and implementation, which enables them to feel empowered. The first step in developing this type of plan is to “identify the answer to the big question” (Yuen & Terao, 2003, p.53) which, in the case of the PEACE agency, is whether or not the incidents of domestic violence can be reduced and how. Another question could be whether or not educating people about domestic violence can play a key role in preventing...
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...enario Scenario Evaluation Plan 3/4/13 HSM/270 Dakira Starks-Walker Scenario Evaluation Plan Evaluation is one of the most important steps in the development and implementation of any program or project. As imperative as it is to lay a solid foundation through mission, goals, and objectives, it is equally as important to have a way to define success or failure through use of appropriate tools, accurate reporting, and proper evaluation techniques. Deciding whether to use a process evaluation format or outcome evaluation can be challenging, but often a coordinated system is most telling. The main objective of any evaluation technique is to provide the state of the agency and how well or poorly their programs are working, what may need to be changed, and how well they continue to meet their mission, goals and objectives. The PEACE Domestic Violence is an organization to reduce victim trauma, empower survivors, and promote recovery through direct services. PEACE is committed to reducing the incidence of sexual assault and domestic violence through education and strives to challenge societal norms and beliefs that condone and perpetuate violence in the community. The mission, goals, and objectives that are presented in the scenario are fairly generalized. Without an adequate, detailed description of how the program will be administrated and implemented, it is nearly impossible to perform a process evaluation. Process evaluations serve to collect the information...
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...Scenario Evaluation Plan Deanna Potter HSM 270 Septemeber 3, 2015 Florence Wisn Scenario Evaluation Plan One of the most important steps that need to be developed and implemented in a program is the evaluation plan. The evaluation plan will tell if a program has been a failure or success. Having the right tools with accurate reporting, plus making sure no bases has played a role in the evaluation, will tell you if the programs missions and goals have been achieved or not. PEACE Domestic Violence agencies have a purpose, and the purpose of the Peace Domestic Violence Agency is helping provide the victims with support, shelter, advocacy and education. Giving the victims and those who are affected by domestic violence empowerment will also help them to break away from the abuse. There is a wide range of evaluations that can be used, and it would be best to do some research on the different types to see what works best for the agency or organization. The evaluation plan that would work best for the PEACE Domestic Violence Agency would be a project-wide evaluation with an empowerment approach. A project-wide evaluation will work with the agency's domestic violence program because it not only involves the victims it also involves the staff in the evaluation development and implementation processes. With PEACE being committed to reducing domestic violence and sexual assaults, they can do that by educating the victims and the community. Education will help make a difference...
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...organization plays a vital role in business functions. Using poor communication or the wrong type of communication channel can have major negative impacts. Good communication skills and the knowledge to identify when to use a particular communication channel is vital in sending and receiving business information. The communication channel scenarios assigned demonstrate the challenges that occur when there is error in communication. The first scenario highlights the risks of not choosing the right communication channel when dealing with important business matters. The scenario also shows what can occur when important conversations take place via e-mail rather than one on one, and how the evidence of the conversations can cause future damage. The second scenario shows how the internet has changed communication and created new challenges for organizations. Both scenarios demonstrate that it is essential to understand the different channels of communication. COMMUNICATION CHANNEL SCENERIOS 3 Communication Channel Scenario 1 In the case incident between Diana Abdala and William Korman, I side with Mr. Korman. I feel that Ms. Abdala handled the situation in a very unprofessional manner. It is my understanding that both parties initially used face to face communication as a channel for information exchange during the interview process, offer, and acceptance....
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...Action Plan Learning Team C Dalene Stuteville, Arline Perrier, Michael Butler, Frank Petty, Nicholas Deluca COM/310 Sept. 2, 2013 Love Cross Action Plan 09.03.13 All members of the team submit two recommendations from Week 4 / Week 5 for theory development that is most conducive for script development. 09.06.13 Two theories will be chosen from discussion in the class thread either unanimously or by the Team Leader (Dalene). 09.09.13 Scenarios need to be submitted via the class thread to be considered for the script. Need to include an environment, proposed characters, resolution and how it meets the theory description to be considered. Scenarios will be chosen unanimously or by the Team Leader (Dalene). 09.13.13 Due from Team Members Team Member 1 (Nicholas) - Appendix for Script 1 - Write a brief preview of how you will be acting out the scenario to represent the selected theory. Team Member 2 (Michael) - Appendix for Script 1 - Write a description of the selected theory with two reference. Team Member 3 (Arline) - Appendix for Script 2 - Write a brief preview of how you will be acting out the scenario to represent the selected theory. Team Member 4 (Frank) - Appendix for Script 2 - Write a description of the selected theory with two reference 09.16.13 Team Leader will submit the appendices 09.19.13 Team Member 1 (Nicholas) - Rough Draft script 1 Team Member 2 (Michael) - Rough Draft script 2 09.21.13 Team Member 3 (Arline) - Final...
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...STRATEGIC PLANNING AT UNITED PARCEL SERVICES Reaction Paper Blank Part A Before the 1990s UPS had a small group in charge of formulating project plans (Garvin & Levesque, 2006, p. 3). However, as the company grew in size and the volume of projects, a formal strategic planning group had to be formed. When Eskew became CEO in 2002, the formation of a Management Committee was among the first accomplishments he made. The Committee was tasked to direct the company to its vision for 2007, its first centennial. Eskew's concern, that changes are needed in UPS's strategic planning process, is valid. If the company continues to form only ad hoc groups to focus on achieving a long-term vision, then the sustainable commitment in the group's members cannot be assured. Eskew believes that the only way to move forward is to stop reinventing the wheel. This belief implies that the strategic planning process has to be more systematic than it is, currently. However, the scale of goals to achieve and tasks to accomplish for the Strategic Planning process have become larger as time progressed. UPS will only be capable of transforming itself once more if it has a proportionate level of commitment. A clearer and more straightforward connection between the different components of the strategic process is needed in order to sustain the focus and chart directions. Delegating such task to a Management Committee is a positive step to address the need to link the various components...
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...Scenarios planning is the main technique to study the future, and it have been used since long time by the government planners, corporate managers and military analysts, as important tool to help them in making decision to face the uncertainty. The idea of scenario planning is to establish about possible future where it can minimise surprises and broaden the span of managers. Today the scenarios planning they have become extremely popular. ( Chermack, T. J. 2003). Scenario planning is a group‐based decision making tool, which has its roots in post‐ WWII military planning and the petroleum industry of the 1970s such as Royal Dutch Company. Unlike its cousins, forecasting and prediction, scenario planning does not attempt to project future outcomes based on data from the past. These methods can often lead to “tunnel vision”, due to their preference of one outcome over another. Scenario planning, as described by Peter Schwartz, Chairman of Global Business Network (GBN), “…is a tool for better decision making…Business and governments employ this tool because it helps them to make better strategic decisions.” (Schlegel, G. L., & Murray, P. 2010) The History of Scenario Planning Scenario planning arose out of a need to plan for futures filled with much uncertainty. This uncertainty is particularly magnified in military operations, which is why scenario‐type planning can be traced back to 19‐century military ...
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...Having to learn of the existence of a tool called scenario analysis was itself a blessing for me. Scenario planning affords us the opportunity to make decisions in context of various futures that may play out. It incites us to challenge our assumptions about the future. By basing our plans and decisions in line with the most likely scenario, we can be ensured that our decision are sound even if conditions change According to Ged Davis “the use of scenarios does not imply we will be absolutely right – we only need to be less surprised than those who are not thinking in this light … ideally, to be able to interpret what others see as crises as normal human affairs”. Scenario planning can be applied at the work place, it can also be applied to one’s personal life. I decided to include in this report a demonstration of how scenario planning can be applied at the work place. The following steps illustrate this 1. Problem definition – The problem in this case is how a particular project in the company can be completed within budget at the end of the scenario horizon i.e. end of 2016 2. Data gathering – The next thing to do is to identify trends, factors that may affect the plan. Here I am looking at trends such as the political situation in the company - will there be prolonged strikes at some point? How will this affect the plan? Another point to consider is cost of hire? Will this go up during the course of the year? Or will the schedule be affected due to unavailability...
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...Question 13 Group 1 Question 14 (a) 1. Define the Scope 2. Identify the Major Stakeholders 3. Identify Basic Trends 4. Identify Key Uncertainties 5. Construct Initial Scenario Themes 6. Check for Consistency and Plausibility 7. Develop Learning Scenarios 8. Identify Research Needs 9. Develop Quantitative Models 10. Evolve toward Decision Scenarios (b) Scenario planning could be used in the industry of Education. While it is not a classic industry, I believe that scenario planning could be beneficial and effective for education. It could help plan the implementation of a new education system, such as specialized education for students gifted in unique areas. While the current school system educates, it is not efficient to the point that many promising students are cut short because of the platonic nature of the education system. Scenario planning could help plan the stages of implementing a new system. The stakeholders are clearly the youth and students, basic trends are Fine Arts, science and mathematics, social studies, humanities and etc. Many uncertainties would of course be the ability to learn from each individual student in terms of tactile, auditory, visual, or etc. In the end, every step of scenario planning would be helpful for education. Question 15 (a) Regular Glove = 500, Catcher’s Mitt = 150, Value = 3700 (b) Finishing and packaging and shipping constraints (c) Cutting and Sewing = 0, Finishing = 3, Packaging and Shipping = 28 Additional time...
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...meeting opportunity." Have you ever heard people talk about the things they would do if they won the lottery, and yet a large percentage of these people never go out and buy a ticket. These people have exactly a zero chance of winning, while the ones who went out and bought a ticket have a chance, albeit slim, at becoming lucky. This is the scenario that came to mind when I first read the quote “Luck is a matter of preparation meeting opportunity”. However, the more I thought about the quote, the more I realized how easily this could be applied to many real life situations. The author of this quote is trying to tell the readers that preparing yourself for opportunity is the key to being lucky, or successful. In order to prepare yourself for success, there are certain steps that must take place. First, you have to believe in yourself. You must believe that you can pick the lucky numbers, or you must believe that you are capable of competing in, let’s say a marathon. Second, you have to set goals for yourself. In the case of the lottery it’s pretty easy; Goal #1, buy ticket. Goal #2, wait. In the marathon scenario, much like most other scenarios, it’s a little more complicated. You must train both physically and mentally, and make many sacrifices along the way. Finally, you must be optimistic about the result you achieve. In the case of the lottery player, they probably didn’t win. But at least they can try again in a few days, right? The marathon runner may not have won the race...
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...Collapse Informatics: Response Paper • Collapse Informatics: Augmenting the Sustainability & ICT4D Discourse in HCI (Tomlinson et al., 2012) • Looking Past Yesterday’s Tomorrow: Using Future Studies Methods to Extend the Research Horizon (Mankoff et al., 2013) Both papers are dealing with future scenarios and stressing the likelyhood of a collapse if humanity proceeds its current way of living. The papers provide starting points to investigate in the preparation for humanity if such an event will come true. While the paper by Tomlinson et al. (2012) is introducing a completely new notion for studying, designing and devloping sociotechnical systems in the abundant present for use in a future of scarcity, the second paper by Mankoff et al. (2013) presents methods that can support the analysis of long-‐ term trends, support the identification of new...
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...When UPS starting the scenario planning for Horizon 2017, they decided to limit the number of participants from the 1997 scenarios. The purpose of this was to steer clear of similarities between the two scenario-planning sessions. But as an end result, they ended up with scenarios still biased towards the 1997 scenarios. To assist UPS in avoiding this bias would be to have two different scenario-planning sessions. One session would include the participants of the Horizon 2017 session, one with limited 1997 scenario bias. The second session would only include members who did not participate in the 1997 session at all. For this second session the members can get a grip on issues/barriers of the future with a non-bias way of thinking. Their results can be compared and contrasted with the first session, so UPS can see the vision of the company’s future from both sides of the road. Along with the new scenario designing, there were participants who didn’t even truly believe that these meetings were even affecting how UPS does business. UPS is planning for all of these external forces but yet they are not recognizing the internal issue that not everyone is even accepting these meeting as helpful. This can greatly affect the company when external/worldwide forces cause barriers for UPS. In this article, UPS implements SWOT analysis’s but in a more in-depth manner with the scenario planning to improve UPS’s competitiveness. They combined all of the aspects to paint...
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