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Serve Now Case Study

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Submitted By tcakez
Words 1227
Pages 5
Tamkin Amin
M1A1 Short Paper: Serve Now
BUS 501: Improvements at ServeNow
Professor Terry Conry
March 10, 2015

Introduction
The key problem that is described for this case “Improvements at ServeNow" involves the management practices of Mr. Bushley, who has been too busy to standardize a training program for his management team, and has no potential successors for the 4 mangers he is losing to entrepreneurship and retirement. Faced with this challenge, he has hired a consultant to assist with this transitional period and plan for better training and effective communication in the future. Mr. Bushley says that he does not have time or experience to help alleviate the situation. The use of technology for training and communication can help Mr. Bushley overcome this dilemma as well as create permanent processes for management training and succession in the future through remote training, knowledge sharing, collaboration tools, as well as reporting through email and online.
Discussion
As a management consultant with the goal of helping Mr. Bushley and ServeNow survive this transition, the first piece of advice given would include clear requirements of the position that he is looking to fill. Store managers should have previous experience with grocery store and operations management if they don’t already have experience in the ServeNow store operations on theri resume. It would be helpful to be honest about the transitional phase that ServeNow is going through and ask for recommendations and ideas to help- as this may be a way to test the operations knowledge and creativity of the individual. This position should require great managerial communications skills, and technical capabilities. A final interview that brings together all the candidates for a mock strategy for ServeNow can also be a way to get the managers working together to find ways to

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