DESIGNING AND MANAGING SERVICES PROCESSES
Flowcharting Customer Service Processes
Processes describe the method and sequence in which service operating systems work and specify how they link together to create the value proposition promised to customers. In high-contact services, customers are an integral part of the operation, and the process becomes their experience. Badly designed processes are likely to annoy customers because they often result in slow, frustrating, and poor-quality service delivery. The poor processes can make it difficult for frontline employees to do their jobs as well. From that situation it can give effect to get low productivity, and increase the risk of services failure.

Every services company may have their own flowchart to serve their customers. Flowcharting can be define as a technique for displaying the nature and sequence of the different steps involved in delivering service to customers, offers an easy way to understand the totality of the customer’s service experience. In this project paper our groups choose two companies that offer security service to customer which are Securiforce and Safeguard.

These two companies have a same core service that offer security service to their customer or organization. Securiforce today provides a comprehensive and integrated range of services to meet the needs of a broad spectrum of establishments both in the private and public sectors such as protection services, cash in transit services, cash management service, electronic security services, and logistic, freight forwarding and warehousing. Compare to Securiforce, Safeguard also have their own services offer which are security services, cash management, and electronic services system.

Printed policy documents arrive
Service coverage begins Pay
Select package or plan
Learn about option Customer information entered in