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Service Request Sr-Rm-022 - Part 1

In: Business and Management

Submitted By itsdamac
Words 979
Pages 4
Service Request SR-rm-022 - Part 1
Antonio Walden
BSA/375
December 8, 2014
Bill Schuyler

Service Request SR-rm-022 - Part 1
This paper will identify key stakeholders in Riordan Manufacturing who can provide requirements for the service request, and describe information gathering techniques and system analysis tools that can be used for the project. It will also identify key factors that assist in tracking necessary information for the project, the scope of the project, and the areas of project feasibility that will be focused on.
Key Stakeholders
There are many stakeholders of this project at Riordan Manufacturing. These stakeholders include the requester of service and COO Hugh McCauley, CEO Michael Riordan, Executive Assistant Jan McCall, HR department employees, and IT service managers. Stakeholders would also include any end users of the HR tools and applications involved in this project. Any supporters and opponents of the project should also be identified.
Information Gathering
The identification of the system requirements involves eliciting information from stakeholders (Mochal, 2008). There are multiple information gathering techniques to use to gain a complete view of the requirements from different perspectives. These are not procedural, can occur in any order and revisited multiple times to obtain a clear picture of system requirements. 1. One-on-One interviews: This is a method where the analyst will sit down with stakeholders on a one-on-one basis and gather input for solutions and ways to achieve them from the individual’s perspective. 2. Group interviews: This is a group activity where the more than one person is consulted. This is typically a small group of people with similar roles. This technique can acquire very good information in significantly less time than conducting one-on-one interviews. 3. Facilitated sessions:

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