...Service Request SR-rm-022 Jason Johnson BSA/375 September 15, 2015 Karen Knox Service Request SR-rm-022 In this paper we will describe the said stakeholders in the company, which are supplying the requirements for the services in which they offer. Then we will explain the techniques for gathering the information for this project at hand, as well as try to define the scope of it all and finally link everything g up to the Systems Development Life Cycle. Key Stakeholders Now there is, in fact, a most considerable amount of stakeholders, which are involved with the Riorden Manufacturing Company itself. These people or holders would include Mr. Riordan, Ms. McCall, Mr. Collins as well as other upper management and the IT department would also be included in this group. Now these people and staff would be consulted with as well as some of the other staff prior to and during the development of the new system that is being put into place for the company. Information Gathering In order to see that the said system is up and function able there are in fact a couple of step that are needed to insure that the SR-rm-022 is going to function okay (Mochal, 2008). 1. Single Interviews 2. Group Interviews or Workshops 3. Facilitated Sessions 4. Joint Application Development 5. Surveys 6. User Cases 7. Work Observation 8. RFP’s 9. Prototyping Now the order is not set in stone they can, in fact, go in any order or not at all. Now when we say not...
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...Service Request SR-rm-022, Part 1 Hugh McCauley the COO of Riordan Manufacturing is requesting help with taking advantage of the more sophisticated state-of-the-art information technology systems that are already implemented in the Human Resources department. Mr. McCauley would like to combine these existing Human Resource tools into one integrated application. Riordan Manufacturing spans multiple locations including San Jose CA, Albany GA, Pontiac MI, Hangzhou China and all locations are accessing confidential information that needs to be shared between them. This paper is going to explain the information- gathering techniques and design methods that are planned to be used in this project. Business requirements will be gathered from the Human Resources department so that the objective of the project can be clearly defined as well as the key factors that help gather the information efficiently. All of this information will be collaborated together to create a detailed project charter that will define the daily tasks, a schedule, resources available, and a financial plan. To develop this particular project it will be necessary to gather information from multiple sources to ensure that the project performs exactly as intended. To do this I will meet with the key stakeholders that have influence on this project. To establish who the key stakeholders are in the Riordan Manufacturing project the intranet is investigated. The stakeholders of Riordan Manufacturing include...
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...Service Request SR-rm-022 BSA/375 Monday, February 4, 2013 Mark Fairbanks Service Request SR-rm-022 Company Overview Riordan Manufacturing originated from a small research and development company called Riordan Plastics, Inc. that had its beginning in 1991 (Apollo Group, Inc., 2012). Its founder was a chemistry professor named Dr. Riordan, who acquired patents for processing polymers into plastic substrates that resisted breaking under extreme tension (Apollo Group, Inc., 2012). In 1992, Dr. Riordan acquired capital to expand his company and renamed it Riordan Manufacturing. By 2000, Riordan Manufacturing was so successful it grew into a global manufacturer that became a leader in plastic products (Apollo Group, Inc., 2012). Some of the products it produces are plastic beverage containers, plastic fan parts, and customized plastic parts. It has facilities in four locations: (1) Georgia, (2) Michigan, (3) California, and (4) China. Dr. Riordan prides himself on giving his customers quality service. This has led to loyal customers in the following industries consisting of automotive parts manufacturers, aircraft manufacturers, the Department of Defense, appliance manufacturers, and beverage makers and bottlers (Apollo Group, Inc., 2012). Riordan Manufacturer’s revenue is roughly about 46 million annually (Apollo Group, Inc., 2012). The company manages a global personnel consisting of 550 individuals. Employees are encouraged to be innovative and develop strong work...
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...Service Request SR-rm-022 Part 1 BSA/375 Joshua Eyler April 11, 2016 Morton Smith Key Stakeholders To gather information about the project you would need to talk to the individuals that use the current process that is being upgraded. Also talking to the person who is requesting the project be done. The reason to gather information from them is because they use the current system day in and day out and know what works and what doesn’t. These individuals can give better insight on what they would like to see with the new updated system. Also this group of people have better knowledge of the current system then the IT department and anyone else who may be working on the new updated system. Information Gathering Techniques Certain techniques are used when gathering information for a system analysis when updating or replacing an old out of date system. These techniques include interviewing, which I mentioned above, handing out surveys to the users of the system, workshops, prototyping, mind mapping, flip charts, and sometimes something as simple as sticky notes can work. Using one or more of these techniques will help with the analysis of the purposed project and help point the project in the right direction. For this project I would use interviewing as my first level of gathering information. I feel that the best information will come from the users of the old system to help where the system lacks and acknowledge its strong points. I also would use group workshops...
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...Service Request (SR-rm-022) BSA 375 30 July 2015 Service Request SR-rm-022 Section 1 Background Information Riordan Manufacturing is a global plastics manufacturer with facilities located worldwide, with a research and development department located in San Jose California. Riordan Manufacturing has produced a yearly earning forty-six million dollars. Riordan Industries, which is the sole owner of Riordan Manufacturing, is a Fortune 1000 enterprise with revenues reaching over the amount of one-billion dollars. It is highly important to use methods of integrating new systems into Riordan Manufacturing. The method of System Development Life Cycle (SDLC) is a great way to understand the problem, analyze the problem, design the solution, and implement the project. Riordan Manufacturing must revamp its out of date Information Systems, not only in the Human Resource section but in all other sections as well, in order to meet current industry standards, increase efficiency, lower overhead, increase worker productivity and many other factors which will add tremendous value to the company. These values are both tangible and intangible values that cannot be measured by a dollar value alone. This update is in accordance to Service Request SR-rm-022. The most efficient way to update the Human Resource Department would have to include hardware and software that...
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...Service Request SR-rm-022, Part 2 BSA/375 Service Request SR-rm-022, Part 2 The application architecture and design determines the possible technologies used by information systems as well as the information, data, process, interface, and network components. This is the framework for the over-all design of a system. Riordan’s team will now need to decide which hardware and software Riordan will be need for their system based on the requirements needed for the new HR system. This part is crucial in order to build a reliable application through System Development Life Cycle phases (SDLC) (Valacich, 2012). Riordan needs portability, therefore a thin client/server architecture can be used. This should allow for the system to conduct transactions via the internet thru employee’s mobile and desktop browsers. Incorporation of the updated HR system with the current software is a requisite. To meet system requirements for integration with employee desktop computers Riordan should use a client /server architecture. This a high tech system will allow better integration of hardware, and will handle the payload. This is because of the client/server architecture dependability, scalability, Efficiency, and readiness. The client/server architecture is only as good and secure as its operating system, this is why the upgrade to Windows Server 2012 operating system will happen. Windows Server 2012 capabilities range from (Microsoft, 2014): * Server Virtualization * Storage *...
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...Service Request SR-rm-022, Part 3 Brett Persons BSA/375 December 17, 2015 Timothy Phillips Part 3 of the Service Request SR-rm-022 incorporates the transition from design to implementation. Throughout this section the implementation stage will be described along with each of these six major activities: coding, testing, installation, documentation, training, and support. I will describe each of these six activities and how each would be specifically planned for the individual project. Lastly, I will discuss the benefits of using defined and repeatable processes for accomplishing these activities. Piecing together each function of the new HR system to work as a reliable source for Spike’s to manage their database has been a tough and time consuming process. Developing a system from scratch requires a lot of moving parts to come together and function as one. Getting all these parts together and in place requires writing code, writing code can be a time consuming process and take many hours of concentration by a software developer. These individuals have spent countless hours ensuring each line of code has been properly written and functions as intended. Software developers spend a number of hours writing code for the new programs that sometime they overlook the testing phase. Testing phase is a very important step in the implementation process, it gives the developer a chance to see how their system functions. This phase also...
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...Service Request SR-rm-022, Part 2 Olavo Faco BSA375 December 17, 2014 Victor Raymond Service Request SR-rm-022, Part 2 After the last analysis, it was shown some very important points for a successful transition, which was also shown different ways to analyze are the best ways to improve the project and how the department communicate, promoting better communication and save time and money for Riordan. Security Controls One of the most important points in a system design and security for this reason that the whole system needs to have security controls in this way it is possible to install and operate controls as recovery, firewall, backup and other, all this are operations group tasks , developers also are responsible, especially with regard to information systems. Keep all data from Riordan safe and confidential mainly are two crucial points. Data such as information from employees, company policy and procedures will be the responsibility of Riordan, passwords, along with data encryption will be used, thus bringing more security to the company. Processes Use a third-party software can bring benefits to the company, will be an advantage for Riordan as the third-party seller will have the security guaranteed by them. The Riordan Manufacturing can save time by using COST, just use the training and services that are included in the programs that are already developed, this process can delay but had saved money if the case is necessary to use an additional...
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...Riordan HR Request Service Request SR-rm-022 Janet Chase BSA 375 February 11, 2013 Karen Knox Riordan Manufacturing Service Request SR-rm-022 Hugh McCauley, Riordan’s Chief Operating Officer, submitted Service Request SR-rm-022. In his request, he specifies a need to centralize the company’s human resources functions. With the “more sophisticated, state-of-the art, information systems” (Apollo Group, 2013, p. 1), Riordan desires an integration of all human resources tools into one platform. Completion date is set for six months allowing the new system to be in place by the beginning of the second quarter. The scope of this project will follow the System Classic Life Cycle (SCLC) Model. This model allows Riordan to complete this project in stages with the results of one stage aiding the completion of the next stage. High-level Scope: Deliverables (Mochal, 2007) The outcome of this project will integrate the human resources systems into one application. An analysis of this system will define the business requirements for the new system. Based on that definition a team will create a detailed system design and a project implementation plan to be put in place. High-level Scope: Boundaries This project will affect the human resources department of all Riordan plant locations. All other departments are out of scope. Low-level Scope: Process In an effort to fulfill the request in the short amount of time given, an analysis of the current system and needs for the...
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...Service Request SR-rm-022 - Part 1 Antonio Walden BSA/375 December 8, 2014 Bill Schuyler Service Request SR-rm-022 - Part 1 This paper will identify key stakeholders in Riordan Manufacturing who can provide requirements for the service request, and describe information gathering techniques and system analysis tools that can be used for the project. It will also identify key factors that assist in tracking necessary information for the project, the scope of the project, and the areas of project feasibility that will be focused on. Key Stakeholders There are many stakeholders of this project at Riordan Manufacturing. These stakeholders include the requester of service and COO Hugh McCauley, CEO Michael Riordan, Executive Assistant Jan McCall, HR department employees, and IT service managers. Stakeholders would also include any end users of the HR tools and applications involved in this project. Any supporters and opponents of the project should also be identified. Information Gathering The identification of the system requirements involves eliciting information from stakeholders (Mochal, 2008). There are multiple information gathering techniques to use to gain a complete view of the requirements from different perspectives. These are not procedural, can occur in any order and revisited multiple times to obtain a clear picture of system requirements. 1. One-on-One interviews: This is a method where the analyst will sit down with stakeholders on a one-on-one basis...
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...Service Request SR-rm-022, Part 1 Clarence D. Spence BSA / 375 May 12, 2015 Charles Bocage Service Request SR-rm-022, Part 1 Riordan Manufacturing’s COO Hugh McCauley would like to merge the accessible selection of tools in use into a single integrated application. The business would also like to take advantage of the more advanced state-of-the art information systems technology that readily exists within the company’s human resources department. The information gathering techniques and the planned design methods that will be utilized will be outlined. The business requirements for the improvement of an HR system to maintain the intention of this request will also be defined. Significant points that will assist in making sure that the information required for this project is collected effectively will be identified and a thorough project plan will be produced. This plan will make available a list of all day to day tasks, resources, and a schedule coupled with a financial plan required to complete the project. Information Gathering Techniques and Design Method Developing a plan is important to Riordans success, it is very crucial to gather information from numerous sources to make sure the designed plan performs its intended application. Initiating the information gathering process will begin with an essential meeting with key management personnel, the end user and most important the IT staff to discuss the project. This business meeting will consist of a question...
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...Service Request SR-rm-022, Part 2 Robert Townsend BSA/375 September 14, 2015 CHRISTOPHER CANTER Service Request SR-rm-022, Part 2 This paper will detail the application architecture and process design for service request SR-rm-022. I will explore the system’s architecture by discussing the data, processes, interfaces, and network. I will describe the security controls put in place for the proposed HR system. And finally I will present some flow charts and data flow diagrams. This system requires very tight security. The company must ensure that their employee’s data is secure. “Security is primarily the responsibility of the operations group the staff responsible for installing and operating security controls such as firewalls, intrusion detection systems, and routine backup and recovery operations” (Dennis, Wixom, & Roth, 2015). Our developers will work closely with operations to ensure that any required security is included in the application. Application architecture is the specification of the software and hardware to be used in the proposed system. I will recommend using COTS software package to replace the existing system. This will allow the client to start using the system in the shortest time possible. This option will also allow the client to incorporate training, maintenance, and integration into the contract. The client’s computers will have to be upgraded or replaced to use the new software. The data used in this system will be employee data,...
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...Service Request sr-rm-022 Part 2 Joshua Proctor BSA/375 November 11, 2013 Laura Smith Service Request sr-rm-022 Part 2 Introduction Riordan Manufacturing started its existence in 1991 as a company called Riordan plastics and its founder, Dr. Riordan, acquired patents for “processing polymers into plastic substrates that resisted breaking under extreme tension. In 1992, Dr. Riordan acquired capital to expand his company and renamed it Riordan Manufacturing. By 2000, Riordan Manufacturing was so successful it grew into a global manufacturer that became a leader in plastic products (Apollo Group, Inc., 2012) They bring in about 46 million annually and have a global employee base of about 550 individuals. They encourage employees to submit their own ideas and try to instill and develop strong work ethics among both employees and managers. The mission of Riordan Manufacturing is to become the global leader in the polymer materials industry, by providing solutions to customers’ needs and challenges. With this goal in mind, they now have a strong research and development team that focuses on discovering new and emerging market trends and taking that knowledge to enhance profitability and overall influence of Riordan Manufacturing. Project Scope It has been determined through reviews and analysis of the current system that the current HR system is out of date. It lacks some of the specifications needed to perform many of the essential functions of the HR department. There...
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...Service Request SR-rm-022 - Part 1 Joshua Proctor BSA/375 November 4, 2013 Laura Smith Service Request SR-rm-022 - Part 1 This paper will describe each of the key stakeholders or stakeholder groups in Riordan Manufacturing who provide requirements for the service request, explain two separate information gathering techniques used during proposed projects, identify two factors that are necessary to ensure that the information required for the project is gathered successfully, define the scope of the project by specifying business functions that will be included in the project, describe the project’s operational, technical, and economic feasibility areas that are examined in the SDLC analysis phase summary. Key Stakeholders Riordan Manufacturing has many stakeholders and most of its stakeholders that would remain influential to the change process would gain the focus and those who can directly use the new system are also given importance. The stakeholders of the firm include CEO Michael Riordan, Executive Assistant Jan McCall, SVP-RD Kenneth Collins, COO Hugh McCauley, VP international operations Charles Williamson and the IT service managers. Further, before the input and revisions as per the information gathering steps are finalized, the individual users of the final app will be consulted for advice. Information-Gathering The completion of the system requires collection of information and it is categorized into ten parts that makes sure that system and processes...
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...Service Request SR-rm-022, Part 2 Ryan Finch BSA/375 After the previous meeting we discussed several important topics that have required additional research, in order to present a safe way to make transitions and new changes. We have also reviewed some different data flow that will work to improve the proper handling within Riordan Manufacturing to ensure the best relationship between each department. Once the final implementation is installed it will not only improve communication within the company but it will also help save time and money. Security Security should be the highest point of interest or concern of any project. Security is mainly the responsibility of the group operating the system, which would make it the company’s staffs responsibility to install and operate security controls such as firewalls, anti-virus software, and also performing routine updates, and data backup and recovery points. All data needs to be kept secure and confidential at all times. Any company data such as policies, procedures, employee, or customer information needs to be secure and it is Riordan Manufacturing’s responsibility to make sure there systems are capable of doing so. All the information on company computers should be password protected, encrypted, and only give authorized personnel access to such information to ensure data safety. If any information especially “sensitive information” were to get into the wrong hands it could really hurt the business...
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