Premium Essay

Shahid

In:

Submitted By aavishss
Words 2855
Pages 12
Human Resource Research Paper
Human Resource Management in a Call Center

Instructor: Kathryn Taft Advanced Human Resources Management BADM 382 March 16th, 2005 Raymond Chow

Executive Summary One of the growing yet toughest industries for human resource to manage is the call center. The call center industry has one of the highest turnover rates compared to other jobs due to its high level of stress and dullness. Retention starts with hiring the right person for the job. Human resource recruiters should look for applicants with these characteristics: self motivated, high tolerance for stress, positive attitude, good listening skills, good communication skills, ability to work as an individual and in a group, good problem solving skills, and enjoy helping customers. A good way to test out the applicants is to pre-screen telephone interviews to test out their phone skills. One of the most useful techniques that call centers use is the employee referral program. This program allows employees to recommend a friend, relative, or family member to the job and receive a cash prize if they pass the probation period. This technique tends to provide the new recruit with more realistic expectations and can provide a better cultural fit. Training and orientation is also important in human resource management in a call center. Training should include lots of role-play so employees can get comfortable talking to customers over the phone, learn to turn negative thoughts into positive ones, and understand the company’s goals, mission, and corporate culture. Another interesting technique used by companies such as Bodog.com, is having all new employees in the organization take part of the training and orientation of the call center to learn about the company and make them realize that the call center plays a big role in having a successful organization. Lastly, retention reduces

Similar Documents

Premium Essay

Shahid Azmi

...Shahid Azmi, played by Rajkumar Rao, is shown to be a young boy, living with his family in a small one-room apartment. The Bombay riots leave him disturbed and he goes on to join a militant training centre across the border. There he is shown half-heartedly participating in arms training, till he loses his nerve on seeing a fellow trainee being executed on allegations of being a ‘traitor’. So, he runs back home as fast as legs can carry. On his return, he is picked up the police. He is booked under the Terrorist and Disruptive Activities (Prevention) Act, 1987 (“TADA”). Then follows a journey of torture, judicial delays and a long period of incarceration. It is during his time in prison that Shahid chances upon Ghulam Nabi War and Professor Saxena, who wean him away from the ‘radical’ and dodgy inmates, and push him towards completing his education. Upon his release, Shahid obtains his law degree and enters the profession which would end up defining his short life. This movie looks at the sensitive subject of faith-based profiling and wrongful arrests in terror cases. Shahid is shown as a lawyer who attempts to live by the letter of the law, one who has immense faith in the tenets of law and one who recognizes the importance of sound, capable legal representation for those wrongly accused in terror cases. His...

Words: 1380 - Pages: 6

Free Essay

Review of Milenge Milenge

...suffering from insomnia can recover. Well there are many noticeable things other than shapeless Kareena’s & chocolaty Shahid’s bad styling. The movie gets self rated by the slapstick of repetitive scenes & dialogues of the lead pair to their friends. How can be the story writer so dumb for not finding the bank’s name on the shopping receipt. The movie has been plotted on the basis of Chewing gum mechanism with boredom. Though it’s a copy of a Hollywood flick but it stands very prominent & unique for its music. There is a black out in the movie for 3 years but no explanation what everybody did for 3 years. Suddenly the actors dad announces the surprise engagement party of “Immy” a very immiscible nick name of Shahid, with his alien friend played by Aarti chabbria, Alien because shahid acts as if they are meeting for the first time. The climax which makes you curious to gauge the height of stupidity ends with beating up the bushes of your expectations. In short the extrasensory game of destiny makes a facetious show which persists badly till the end. I would really appreciate the work of story writer & screenplay person for their brilliant efforts to post mortem & use the term “DESTINY” throughout the movie. Whereas the lead pair fails to gel up the chemistry rather stigmatize by punching filmy dialogues. Serendipity was at its best but what a pity that the neither the publicity nor the main actors of the movie supported it. After a starry eyed “Jab we met” this intercourse surely...

Words: 376 - Pages: 2

Free Essay

The Relationship Between Study Skills and Academic Performance of University Students

...and academic performance of university students Afsaneh Hassanbeigi a, Jafar Askari b, Mina Nakhjavanic, Shima Shirkhodad, Kazem Barzegar e, Mohammad R. Mozayyan f, Hossien Fallahzadehg * 1 b a Mental Hospital, Shahid Sadoughi University of Medical Sciences, Yazd, Iran Department of Psychology, Shahid Sadoughi University of Medical Sciences, Yazd, Iran c Medical Student, Shahid Sadoughi University of Medical Sciences, Yazd, Iran d Medical Student, Shahid Sadoughi University of Medical Sciences, Yazd, Iran e School of Medicine, Shahid Sadoughi University of Medical Sciences, Yazd, Iran f School of Medicine, Shahid Sadoughi University of Medical Sciences, Yazd, Iran g School of Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran Abstract Objective: The purpose of the present study was to investigate the relationship between various study skills and academic performance of university students. Materials & Methods: A total of 179 male and female junior and senior medical and dental students participated in the present study. The instrument was "Study Skills Assessment Questionnaire" taken from counseling services of Houston University. The content validity of this questionnaire was approved by ten psychologist and faculty members of Shahid Sadoughi University of Medical Sciences. The data were collected and analyzed using Kruskal-Wallis test. Results: The findings of the study showed that the study skills scores of university students with a grade point average...

Words: 286 - Pages: 2

Premium Essay

Learning from History

...Retrospective Journey on Shahid and Connie Watson and the Life Skills Academy It is a truth universally acknowledged that social action creates stronger platforms for people to succeed and communities to develop more opportunities for improvement and involvement. Along with that universal truth, we must also acknowledge the fact that most of this change, most of these platforms, most of these improvements were started and spearheaded by the unspoken heroes and leaders of this world. Considering their 2.5% recidivism rate and their success in guiding people out of institutionalized and community-fenced prison systems, it is safe to say that Shahid and Connie Watson are two of the world’s greatest unspoken heroes. Shahid Watson is a native of Newark, New Jersey. Being one of five children, with parents and siblings who were involved in mainly drugs and violence, he had his sights set on getting out of his environment to create a better life for himself. After being homeless as a result of his familial situation, he graduated form high school in the top 10% of his class and was accepted into Rutgers University where he studied Business Administration (Watson, Shahid). As a result of the gang violence, drug abuse, incrimination, and the cycle of children being born into all of these categories, the Life Skills Academy was established in 1994. Life Skills Academy began out of a partnership with former NFL star Jim Brown (Cleveland Broncos) and Shahid Watson that started its...

Words: 2078 - Pages: 9

Free Essay

Paper

...(African-American)
Julie - 51 year old (Chinese)
Jinsoo - 27 year old (Korean)
Shahid - 32 year male  (Iranian)
Harpreet - 30 year old female (Indian)
Tom - 33 year old (Irish) Shahid and Harpreet joined the team 6 months ago. The rest of the team has been together for 9 months. The team has been working on a critical project that is due to be delivered in 30 days. You, as the leader, have a lot riding on this project including a promotion and bonus. Shahid and Harpreet have unique skills and experience that require them to work together on a key part of your project however, they do not get along and have been bickering and complaining about each other for the last month or so. Today, Harpreet complained to you that Shahid, as a Muslim, has been deliberately undermining her and does not respect her because she is a woman and a Hindu. The rest of team is becoming distracted by the situation and your project is getting off schedule. What do you do?   As the team lead, I will meet with Shahid and Harpreet separately in my office to hear their side of the story. After meeting with them I will gather my thoughts on the situation and then proceed to meet with the both of them to resolve the conflict. During this meeting, I will ask both of them thought provoking questions to get to the bottom of the conflict. For example, I will ask Harpreet what his views are on women in the workplace. I will also ask Shahid, how she handles conflict and deals with difficult people. In addition, a...

Words: 494 - Pages: 2

Premium Essay

Educ

...naturalists education should be according to the nature of the child, Rousseau has played a great role in this regard (Sahu, 2002). In 1759, Rousseau published his famous book “Emile” which contained Rousseau’s ideas on naturalism. Emile means boy in French. In this novel Rousseau focuses on the private education of the boy (Shahid, 2000). Rousseau considered world as an artificial, autocratic, egotistic and arrogant place and Rousseau believed that education should be given according to the natural interest of the child aiming at a holistic development of the personality . Nature is the best teacher and means of education according to Rousseau (Singh, 2007). Philosophy of Education: Rousseau's philosophy of education is naturalistic (Shahid, 2000). According to naturalists education is the process of development of a natural life (Seetharamu, 2004).  Rousseau believed that education does not only mean to memorize or store information and knowledge rather it is the process which results in the development of the child’s nature and personality internally. Rousseau’s philosophy of education best ensures that the pupil will absorb information and concepts.  (Shahid, 2000). Naturalism states that parents are natural teachers and there is no need for the institutions such as school (Pathak, 2007).  A child is a child and not an adult in...

Words: 1606 - Pages: 7

Free Essay

Bba-Honors

...Program FALL 2012 SEMESTER Ref No Name 1 ABDUL REHMAN 2 HESHAM NAEEM 3 SUMBAL EJAZ 4 MUHAMMAD ZAIN AKRAM 6 HAMMAD SHAHID 7 AWAIS-UL-HASSAN EJAZ 8 HASHIR ALI 9 MUHAMMAD SAAD SALEEM 10 NOUMAN FARRUKH 14 FARA SHABBIR 15 MUHAMMAD AHMAD LODHI 16 WAJID TALAL 17 MOHAMMAD SHAKIR KHAN 19 MOHSIN RIAZ 24 MAAZ NAZAR 25 MUHAMMAD SALMAN KHAN 27 ALI MAQSOOD 28 SEHBA FAYYAZ 30 SANA YAHYA 31 MUHAMMAD KAMRAN MANZOOR 32 HAFIZ JHANZAB ANJUM 33 ASLAM IRSHAD 34 MUHAMMAD SOHAIB ANWER 35 MUHAMMAD KHURRAM SAEED 42 HAMMAD SADDIQUE 43 SAAD DANIYAL MUSSADIQ 50 ABDUL WALEED BUTT 51 ZUBAIR TANVEER 52 SAJID KHALID 53 SULAIMAN DAWOOD 54 HUNAIN FAISAL 55 TAMOOR SADIQ 56 MUHAMMAD ABEER AZMAT 57 MUHAMMAD BILAL SAJJAD 58 HAFIZ MUHAMMAD ASHIR 61 MUHAMMAD MURAD NAWAZ 64 NAYAB MAZHAR 65 FAIZAN KHALID 66 ARBAAZ ALI KHAN 67 MUHAMMAD UZAIR UL HASSAN 68 KHISAL IFTIKHAR 70 HAMZA KHALID BUTT 74 FAREEHA NADEEM 75 ABAD HAYEE 78 NAMRA SOHAIL 79 ABEER JALEEL DAR 80 MUHAMMAD KHIZER ASHFAQ 81 USAMA AKMAL 85 TALAL QASIM 89 MUHAMMAD JUNAID 90 MUHAMMAD SAJID 92 MAHNOOR MURTAZA 93 YAMAN SHARIF 96 RASHID IQBAL 97 KHATIJA SHAFIQ 98 AMMAR 99 USMAN AZAM 101 SAYED MUHAMMAD ANAS ZAIDI 103 ABDUL RAHEEM QAZI 104 WAQAS NADEEM 107 AREEBA WASEEM 112 HAMID ALI 113 AYESHA SATTAR 115 JAHNZEB IQBAL 117 AIMAN 118 HUSSNAIN SAFDAR 120 DURRAB NADEEM 122 IRFAN SHAHID 125 SABA BAQAI 126 MUHAMMAD FARRUKH NAWAZ 127 ABDUL HASEEB 128 MUHAMMAD SOHAIB SHAFIQUE 130 AMINA BIBI 133 WALEED...

Words: 3090 - Pages: 13

Premium Essay

Culture Influences an Individual’s Perception of Illness and Health

...Assessment 2: “Culture influences an individual’s perception of illness and health.” 1000 wrds There are many definitions for 'culture' with the anthropologist Sir Edward Tylor (1871) cited by Ravalico (2006) defining it to mean 'that complex whole which includes knowledge, belief, art, morals, law, custom and any other capabilities and habits acquired by a member of society.' Culture also influences how one perceives their health and the idea of what it means to have ‘good health.’ One community group whose culture strongly impacts on individual’s perception of illness and health is the Australian Aboriginal community. Aboriginal Australians have a shorter life expectancy than others (ABS 2008, Shaouli et al 2011) which threatens Aboriginal culture as ‘elders’are the transmitters of Aboriginal culture. Aboriginal people experience worse health and more disease with the latter being three times more than that for the total Australian population (NATSIS 2008 cited by ABS 2008). Culture is one of the many social determinants of health and affects health (Carson, Dunbar, Chenhall and Bailie, 2007). Some indigenous people are fatalistic about their health (Thackrah and Scott 2011) although most can access medical help when needed providing they trusted their medical practitioners (ABS 2008, DATSIPD 2009). Other obstacles include language, lack of public transport and telecommunications (Shaouli et al 2011). Therefore, the impact of culture on individuals’ health is crucial to...

Words: 1621 - Pages: 7

Premium Essay

Bank

...Private Banks of Bangladesh A Thesis Report Submitted By Nazimul Asif ID # MBA 044 12228 MBA Program 44th Batch in partial fulfillment of the requirmetn for the degree of Department of Business Administration Stamford University Bangladesh Under the Guidance of and Submitted To Ellina Mahbuba shahid Lecturer Department of Business Administration Stamford University Bangladesh Stamford University Bangladesh October 2011 Stamford University Bangladesh 744, Satmosjid Road, Dhanmondi, Dhaka-1209 To Whom It May Concern This is to certify that, Mr. Nazimul Asif; a student of MBA program, Major in Finance, Department of Business Administration, Stamford University Bangladesh has completed the Thesis report titled “Liquidity and Profitability RATIO Analysis of Some Private Banks (Dhaka Bank, MTB, EBL and MBL) Of Bangladesh” successfully under my supervision. I wish him every success in his life. Supervisor ___________________ Ellina Mahbuba Shahid Lecturer Department of Business Administration Stamford University Bangladesh Letter of Transmittal October 23, 2011 Ellina Mahbuba Shahid Lecturer Department of Business Administration Stamford University Bangladesh Subject: Submission of Thesis Report. Dear Madam, It is a great pleasure and privilege to present the thesis report titled “Liquidity and Profitability RATIO Analysis of Some Private Banks (Dhaka Bank, MTB, EBL and MBL) Of...

Words: 2402 - Pages: 10

Premium Essay

Management Accounting

...Reel Tape Inc. was a great company in the 1960s. When cassettes came in, Reel Tape Inc. just switched its product line but not its attitudes. However, its competitors had changed the way to do business. These competitors set up strategy and management accounting system to improve their quality, cost and time. They had high quality, delivered products on time, and had low price. These competitors took market share from Reel Tape Inc. One of the reasons that led to Reel Tape Inc. lost its market share was the lack of a good management-accounting system. (Jan Bell, Shahid Ansari, Thomsa Klammer, and Carol Lawrence, 1997) What is management accounting Management accounting is a system of measuring and providing operational and financial information that guides managerial action, motivates behaviors, and supports and creates the cultural values necessary to achieve an organization’s strategic objectives. (Jan Bell, Shahid Ansari, Thomsa Klammer, and Carol Lawrence, 1997) A good management-accounting system can help firms to produce low cost products, maintain quality and deliver on time. A good management accounting information is technical, behavioral and cultural. First, technology can provide relevant information for strategic decisions. Management accountants should obtain information what they want through companies’ information system. This information should be timely and accurate. It helps management accountants analyze companies’ financial situation and then make decisions...

Words: 2784 - Pages: 12

Premium Essay

International Business

...The word consignment can be generally defined as the act of sending a quantity of goods by the manufacturers and producers of one country or place to their agents in another at the risk of the principals for the purpose of sale. Goods so sent are known as "consignment". The sender of the goods is called the consignor. Generally the manufacturers or producers are consignors. The person to whom goods are forwarded for the purpose of sale is known as the consignee. The consignment can be classified as: 1. Outward consignment. 2. Inward consignment. It is called "outward" when the dispatch of a quantity of goods from one country to another is made for the purpose of sale and is called "inward" when the receipt of the quantity of goods is made for the purpose of sale. Goods sent on consignment do not become the property of the consignee. He has not bought them. The ownership remains with the sender or the consigner. If the goods are destroyed, the receiver (consignee) is not responsible. The loss will fall on the consignor. The consignee tries to sell the goods according to the instructions of the consignor. When the goods have been sold, he will deduct his expenses, commission, etc., from the sale proceeds and the balance is remitted to the consignor. The relationship between the consignor and the consignee is that of principle and agent. The consignee is the agent. The consignee acts entirely on behalf of the consignor. The consignee is entitled to his remuneration which...

Words: 4491 - Pages: 18

Premium Essay

The Pact

...“You just have to step out there and believe in something you can’t quite see” (The Pact (pg.72)), words that my favorite character George Jenkins wrote in the novel The Pact. He is determined, curious, and inspiring; growing up in Newark, New Jersey he had a vigorous childhood and influential family. Dr. George Jenkins has many different traits but there is only one word that can describe his personaliy and that is optimistic. He had a dream of becoming a dentist and it was just that a dream for an eleven year old boy going to the dentist for a checkup, that turned into curiosity and questions about all the different tools that were being used. The dentist answered all of Georges question and he also showed him how everything was going to be habituated during his visit. After everything the dentist did that day for George he planted a seed that would one day make Georges dream a reality. As a child George lived in the Stella Wright Housing Projects in apartment 5G for the first seven years of his life. There wasn’t much to do most the structures were not in the best condition for a child to play on. His favorite place was the playground, George and his friends were always climbing, jumping, and swinging. When he was seven he moved to High Park Gardens. Georges third grade teacher Miss. Johnson was mainly responsible for why he loved school, she was always happy. “Everybody has a chance to go to college,” “Never say you can’t go because of money. Get that degree. You must get...

Words: 575 - Pages: 3

Free Essay

Reliance Comm

...Reliance Communications Limited (commonly called RCOM) is a major Indian telecommunication company headquartered in Navi Mumbai, India. It is the 16th largest operator in the world with more than 128 million subscribers. RCOM, founded by Dhirubhai H Ambani (1932–2002), is the flagship company of the Reliance Anil Dhirubhai Ambani Group. The Reliance Anil Dhirubhai Ambani Group currently has a net worth in excess of [pic]64,000 crore (US$13.6 billion), cash flows of [pic]13,000 crore ($2.8 billion), and a net profit of [pic]8,400 crore ($1.8 billion). The Equity Shares of RCOM are listed on Bombay Stock Exchange Limited and National Stock Exchange Limited. The Global Depository Receipts and Foreign Currency Convertible Bonds are listed on Luxembourg Stock Exchange and Singapore Stock Exchange respectively. | | Background It ranks among the top 5 telecommunications companies. Retrieved 2010-04-14. in the world by number of customers in a single country. Reliance Communications corporate clientele includes 2,100 Indian and multinational corporations, and over 800 global, regional and domestic carriers. The company has established a pan-India, next-generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting services spanning the entire communications value chain, covering over 24,000 towns and 600,000 villages. Reliance Communications owns and operates the next-generation IP-enabled connectivity infrastructure...

Words: 2176 - Pages: 9

Free Essay

Cricket

...Illuminating For Green Shirts Shoaib Zaheer No comments A few months back, Pakistan had given Lankan Tigers a mauling in bilateral series. Pakistan under the astute and composed leadership of Misbah-ul-Haq entered the Asia Cup as favorites to win the tournament given their triumph in the previous outing at Bangla shores. The Asia Cup tournament will vindicate the green shirts about possible Achilles heel brewing under the curtains. One appreciates the team mammoth effort against Bangladesh and shocking India to go through to the Finals. Throughout the tournament there were areas of concern for the team in view of global trophy success in 2015 held in Australia. First, Shahid Afridi did play well in terms of batting by pulling off the amazing heist against India and decimating Bengalis to achieve a gigantic score. Shahid Afridi is one of the most iconic cricketers the country has produced but there must be a serious concern about fitness since he has become more prone to injuries. The all-rounder has not set world alight with his bowling since few years. It is imperative for the team management to manage the work load of stalwart in order to be in full throttle in the global tournament. Umer Gul one of the most reliable spearheads powers started to wane since he has looked off-color and has bowled poorly to add worries for the coach and selectors. The fast bowler might be out of favor any time soon in near future. The third big worry for the Pakistan is over-reliance of Saeed Ajmal...

Words: 327 - Pages: 2

Premium Essay

One Laptop Per Child

...S.S.C (Science group), 2004 • Result-4.50 • Harishangn High school • Board- Dhaka Career and Application information Looking For : Entry level job Preferred Place : Anywhere Computer Literacy • Operating System : Windows XP, windows7. • Application Software : Word processing- Microsoft word Have sound Knowledge about- Internet Language Proficiency Bangla : Excellent in both speaking and writing English : Good in both speaking and writing Personal profile Name : Md. Masuduzzaman Father’s name : Md. Shahid Kamal Mother’s name : Nahida Akther Date of Birth : 12th November 1988 Sex : Male Height : 5'-7" Weight : 70 kg Nationality : Bangladeshi Religion : Islam Blood Group : A+ Permanent Address :C/O, Md. Shahid Kamal Village- Birbaghber, P.O. - Chandanpur Upazilla- Belabo , District- Narsingdi What makes me different from others I am honest, intelligent, diligent and ready to go extra leg to achieve the target. I have for myself. I can lead and be lead, as the situation requires. I am...

Words: 296 - Pages: 2