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Shouldice Hospital Case

In: Business and Management

Submitted By julieanto2012
Words 2166
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Question 1 Model Shouldice Hospital as a processing operation with products, attributes and resources.

Model Shouldice Hospital as a Processing Operations unit can be viewed as having the following Process structure.
Input: The patients entering the Clinic after getting the confirmation on the date of the operation.
Output: The output in this case is the number of successfully operated patients who underwent the entire process.
Flow Unit: This is one patient that go through the process.
The Process starts when the patient enters the hospital and ends on the day of the discharge. We can also find that the number of inputs in the process may not be equal to or could be less than the number of output. There are patients who are sent back because of the medical complications such as overweight and if the diagnose proves to be negative. The process can be viewed in a diagram. There are waiting times in between each location.
Process view of Shouldice hospital Limited

Network of activities and Buffers

(Patients at different departments )
(Waiting time for each)

*

Input Output Patients operated patients

Capital and Labour

Products
Since the case is from a service sector the set of process outputs include tangible and intangible interpretation. The product of the service can be inferred as the number of cured patients but along with that there are some intangible aspects such as the experience of the patients in the Hospital. Service Attributes * Cost: The cost incurred by patients is much less compared to other hospitals. The patients spend $1029 for basic surgery and stay with travelling expenses ranging from $200 to $600, when compared to the overall expense of $2000 and $4000 charged in other Hospitals. * Delivery/response time: The patient from Shouldice could return to work (involving less physicality) in a

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