...entries should be sent in .doc or .docx with filename TeamName_College Article can be written individually or in a team of 2. Both the participants must be from the same college Any number of teams can apply from the same college One person can belong to one team only The file should be mailed as a reply to this mail with body having the team name, team members’ names, College/University name e-mail id and contact numbers. Deadline: Your entries should reach us by 5 February, 2012 A total of 6 entries will be shortlisted and will be published in Aarohan. Prize money: 1st prize: certificate + 3000 Rs 2nd prize: certificate + 2000 Rs 3rd prize: certificate + 1000Rs Selected entries will get merit certificates For queries mail us at: sixsigma@scmhrd.edu Organisers Six...
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...According to GE, (2010) there are three main elements of quality; customer, process, and the employee. GE has used these elements of quality to keep their business booming and maintain their competitive advantage. GE has a philosophy that says delighting their customers is a necessity because if they don’t delight their customers then someone else will. W. Edwards Deming is one of the most well known pioneers in Quality and is known for developing the Deming Cycle. The Deming Cycle consists of five parts; 1. Plan – Conduct consumer research and use the research in product planning. 2. Do – Produce the product 3. Check – Check the product to make sure it was produced the way it was planned 4. Act – Market the product 5. Analyze – Analyze how the product is received in the marketplace in terms of quality, cost, and any other criteria The Deming Cycle was developed to link the production of a product with consumer needs and focus the resources of all departments. This philosophy is both summarized and operationalized by Deming’s fourteen points. The fourteen points summarize Deming’s views on what a company must do to effect a positive transition from business as usual to world-class quality and they can be modified to fit specific applications. The elements of quality are useful in today’s business market because no longer are people just trying to compete locally. With the technology available today it is making it easier for companies to go global. When a company...
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...Total Quality Pioneers Paper MGT/449 August 29, 2011 Total Quality Pioneers Paper Quality, its elements, and how together made made the pioneer successful. These elements of quality are useful in today’s environment and the future of quality. Quality is defined in many ways. Although there is not just one accepted definition of quality there are enough similarities that do exist among the definitions. Quality involves meeting or exceeding the customer’s expectations. It applies to products, services, people, process and the environment. Quality is an ever-changing state, what is considered quality today may not be good enough to be considered quality tomorrow (Goetsch & Davis, 2010). General Electric is a company that has been succeeding since the early 1900’s. It uses the Six Sigma strategy. It is a highly disciplined process that helps focus on developing and delivering near-perfect products, and services. Sig Sigma focuses on three key elements of quality: Customer, Process and Employee. The “Customer” expects performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. The “Process” requires for the company to look at their business from the customer's perspective, not theirs. The “Employee” quality is the responsibility of every employee. Every employee must be involved, motivated, and knowledgeable if any company is to succeed (General Electrics, 2011). Many people have contributed various...
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...GE on Quality Control University of Texas at Brownsville October 25, 2012 Abstract Quality Control plays a major role in the success of a Company. GE is a prime example of a company implementing procedure and maintaining high quality to provide consumers what they are looking for and making every dollar count. Six Sigma and its key concepts contribute to the success of any company. Control Charts provide dominance in measuring variances and help prevent problems. Employee empowerment is another tool extremely vital to the success of a company. GE on Quality Control It is most important to assure consumers that the process for developing a product is followed accurately. The way to do this is to have quality control in a company. This is the most important aspect of the production process. The consumers should be able to visualize how the products work and that the products functions the way they are suppose too. Can a company guarantee the products meet the critical demands? By implementing quality assurance with all aspect of the production process will guarantee the products functionality and production. The company with the top of the line products in the market which all consumers know, is GE. They hold the prestige certification: ISO 1901:2008 which means that the company must preserve a well-designed quality management system in order for them to comply with acceptable business practices.1 These practices is what keeps GE above all others. . Being...
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...A Detailed Look at Quality and Its Impact on Today’s Environment MGT/449 June 11, 2012 Nikki Henderson Instructor: Ian Finley What is quality? “Quality itself has been defined as fundamentally relational: ‘Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs,’ Quality Digest, 2001).” Even those quality definitions which are not expressly relational have an implicit relational character. Why do we try to do the right thing right, on time, every time? To build and sustain relationships. Why do we seek zero defects and conformance to requirements? To build and sustain relationships. Why do we seek to structure features or characteristics of a product or service that bear on their ability to satisfy stated and implied needs? To build and sustain relationships. The focus of continuous improvement is, likewise, the building and sustaining of relationships. It would be difficult to find a realistic definition of quality that did not have, implicit within the definition, a fundamental express or implied focus of building and sustaining relationships (Quality Digest, 2001.) Elements of Quality There are three key elements of quality: customer, process, and employee (Key Elements of...
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...Global Journal of Researches in Engineering: G Industrial Engineering Volume 14 Issue 2 Version 1.0 Year 2014 Type: Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Inc. (USA) Online ISSN: 2249-4596 & Print ISSN: 0975-5861 Investigation of Sigma Level at the Stage of Testing Cement after Packing and Improving it using FMEA Approach By Md. Golam Kibria, Md. Enamul Kabir & S. M. Mahbubul Islam Boby Khulna University of Engineering &Technology (KUET), Bangladesh Abstract- Sophisticated customer demands and advanced technology have changed the way of conducting business. Financial condition of a manufacturing company largely depends on the defect rate of a product. Understanding the key features, obstacles, and shortcomings of the six sigma method allows organizations to better support their strategic directions, and increasing needs for coaching, mentoring, and training. The objectives of this paper are to study and evaluate processes of the case organization, to find out the current sigma level and finally to improve the existing Sigma level through decreasing defects. According to objectives, current sigma level has been calculated, manufacturing process analyzed and suggestions given for improvement. Especially in analyzing phase different analysis tools like Production Layout, Process Block Diagram, Cause and Effect Diagram, Cheek Sheet, Process control chart are used. FMEA is used as improvement tool. By using this it...
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...As per Joint Commission standards Nightingale community Hospital is reporting within 45 days a Sentinel Event that occurred at our hospital last week. To summarize this event; 3 yr old T.G. was admitted to the Ambulatory Surgery Unit (ASU) for a routine procedure with Dr. Carlos Munoz. After a brief visit with the registrar to fill out all appropriate paperwork the patient and her mother waited in the pre-admission area. The patient and her mother were then called into pre-admission. The Pre-operative nurse proceeded to go through the standard steps prior to being taken into surgery. According to the nurse an assessment was completed, the patient was changed into a surgical gown, and her belongings taken care of. An IV was started, appropriate labs were drawn, the informed consent was signed and information about the length of surgery and recovery time were discussed with the patients mother. The mother stated to the pre-operative nurse that she would be leaving the hospital to attend to another child, she left her cell phone number with the Pre-Operative Nurse who proceeded to write this number into a personal notebook that she carries. The specific instructions to the pre-op nurse were to call the mom when the surgery was over. At this point the patient was ready for surgery, at the appropriate time the patient was taken to surgery and care transitioned into the care of the OR nurse, surgeon and the OR staff. Upon completion of the surgery the patient was transferred from...
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...[pic] General Electric’s Operations Management & its Competitive Advantage in the Global Environment Executive Summary “GE works on things that matter. The best people and the best technologies take on the toughest challenges. Finding solutions in energy, health, home, transportation, and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE Works.” (GE’s company statement)[i] This report will analyze GE’s management of its operations by first listing the various products and services within their operational infrastructure and by breaking down GE’s competitive environment. It will then describe GE’s operational processes. The operational management analysis includes research into product/process designs, outsourcing, quality management, and the role of employees. The impact of GE’s Operations Management Leadership program will also be discussed. This report will conclude with how the management of these processes contributes to the firm’s overall strategy. With its beginnings tracing back to Thomas Edison, General Electric (GE) was founded in 1892. It is the only company that was listed in the Dow Jones Industrial Index both in the late 1800’s and now. At the end of 2011, GE was #6 on the list of Fortune 100 companies with over $125 million in annual revenues. Headquartered in Fairfield, Connecticut and operating in over 100 countries, GE employs...
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...Project Management & Path Forward Certifications 7/31/2016 1:13 PM 1 Ground Rules for the Workshop/Session 7. Ask questions to understand better, not to challenge 1. Switch off mobiles 2. Listen deeply 3. Silence is noninvolvement 7/31/2016 1:13 PM 6. We are all learners (facilitators included) 4. Discussions remain within the walls 2 Lean SixSigma 5. Give everyone an equal opportunity to speak Introduction • Please let us know • Your name • Which function/department you serve currently • Total Years of Project Management Experience • Something unique about you which people do not know 7/31/2016 1:13 PM 3 Agenda • Session 1 • Context Setting • Project Overview and Relevance • Project Life Cycle • Project Process Groups • Project Knowledge Areas • Session 2 • Case study and Current reality • Path Forward PMI Certifications India Economic Survey Economic Survey 2013-14 5 Lakh Crore Infrastructure Projects are delayed Economic Survey 2014-15 8.8 Lakh Crore Infrastructure Projects are delayed . (Likely impact 2% GDP in India) 7/31/2016 1:13 PM 5 Projects & Operations: • Projects are temporary and unique • “A project is a temporary endeavor undertaken to create a unique product or service or results.” • temporary - definite beginning and end • unique - different in some distinguishing characteristic • Operations are ongoing & repetitive and Sustenance 7/31/2016 1:13 PM 6 Constraints of a Project Triangular constraints of a project:...
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...Supply Chain of Snapdeal Subject : Supply Chain Management Submitted By: Arushi Bhasin & Vidhi Nagar • Objective Of the assignment : To study the supply chain, flow chart, agility and case study of an e-commerce website . E-commerce website chosen: Snapdeal A brief about E-Commerce: E-commerce can be defined as the conduct of business communication and transactions over networks and through computers or as the buying and selling of goods and services, and the transfer of funds, through digital communications. It can include all inter-company and intra-company functions (such as marketing, finance, manufacturing, selling and negotiation) that enable commerce. e-commerce usescommunications such as electronic mail, EDI, file transfer, facsimile,video conferencing, workflow, or interaction with a remote computer. e-commerce has also become associated with solutions and tools such as portals, e-marketplaces, e-auctions or virtual inventory. The last few years have seen a dramatic increase in the capabilities of e-commerce as hundreds of millions of dollars were invested in building new solutions and in fighting a marketing war for apparent first mover advantages. At a simplisticlevel, supply chains are typically made up of three major flows – physical, financial and information. e-commerce has the capacity to affect all three. . Physical flows can be affected by using information to avoid physical movements and to make product information available throughvirtual ways....
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...How Process Enterprises Really Work Introduction James Champy, Michael Hammer, and others introduced the concept of Business Process Reengineering (BPR) in the early 1990’s. Both Hammer and Champy have authored several books on the subject since then as BPR became a hot buzzword. They now both lead separate consulting practices focusing on helping companies improve their processes. Steve Stanton, co-author of the article How Process Enterprises Really Work, works with Hammer at his consulting practice. Champy, Hammer, and other proponents of Business Process Reengineering envisioned it to be a “fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in critical measures of performance” (Management Learning). According to Hammer, a process is “everything that transpires from the beginning – the point at which a customer or constituent requires something – to the point that a customer is satisfied with the results” (Harris 1999). A process enterprise is a business that takes the revolutionary concept of BPR and transforms their organization. In the article, How Process Enterprises Really Work, Hammer and Steve Stanton reiterate the importance of building a business around its core processes. They take a look at companies who have successfully applied BPR and became process enterprises, noted some of the obstacles these companies faced and how the obstacles were overcome, and reaffirmed the techniques for becoming...
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...MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS Vijithakumary. kuganeswaran INTRODUCTION: - Asian paints ltd is the India’s biggest paint firm in the municipal segment and a repeated business on the typical discussion at BSE Sensex (code 500820) organism its target, which contracts in built-up embellished coverings which resources that they are into inferior division who pacts into developed the productivity of the most important division. Asian Paints functions in 22 countries and has 30 paint business services in the domain retuning regulars in above 65 countries. The firm was integrated in the year 1942 in India. Asian Paints have comprehensively computer its manoeuvres in India expending the spiteful advantage elucidation if by SAP and i2. It aided the firm effort profits of earlier marketplace enquiry for enhanced resolution production. Asian Paints Ltd has a collective income of 830 million US dollars with its resilient occurrence in the Indian subcontinent, south East Asia, Far East, South pacific Caribbean, Africa & Europe. Along with Asian paints the group consists of SCIB chemicals, Berger International & APCO coatings. Composed the collection has 30 developed components generally. They have the uppermost quantity of variety of produce cases in the manufacturing of chemicals, Paints & Resin productions. They are as follows External walls (4), internal walls (10), Enamels (4), Wood finishes (4) TASK 01 Mission statements “are proper assertions...
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...Colorado Technical University MPM357: Project Performance and Quality Assurance Quality Management Integration Plan Table of Contents Week 1: Project Outline 4 Project Outline 4 Organizational Readiness for Quality Management 4 Quality Systems Analysis 5 ISO 9000 5 Six Sigma 5 Malcolm Baldridge 6 Method Selection 6 Week 2: Quality Dimensions 7 Week 3: Quality Process Improvement Tools and Techniques 10 Improvement Tool: The Five Ss 10 Seiri: Separate 10 Seiton: Straighten/orderliness 10 Seiso: Scrub 11 Seiketsu: Standardize and repeat 11 Shitsuke: discipline 11 Week 4: Quality Performance Monitoring and Control 12 Monitoring and Control of Quality 12 Primary and Contingency Budget for Monitoring and Control of Quality 12 Cost of Quality 13 Tools and Techniques to perform Monitoring and Control of Quality 13 Quality and Performance Tools and Techniques Discussion 13 Quality and Performance Tools and Techniques Samples 14 Week 5: Three levels of Quality Management 16 Organization level 16 16 16 Process level 16 Performer level 17 Week 5: Quality Performance Communication Plan 17 Quality Performance Communication Plan 17 Identify final closure process on resolved quality assurance issues 19 References 20 Week 1: Project Outline Project Outline The proposed project is concerning the ‘Jonestown 4x4’ off-road parts company and their fabrication of custom automotive parts. The main objective(s) for the company...
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...Technology is a valuable tool that aids in the improvement of research and product development for many companies. The implementation of programs such as Total Quality Management (TQM) and Six Sigma help companies increase production and quality control, evaluate employee performance, and receive customer feedback. The Internet is also a magnificent tool that allows businesses and customers to communicate and help improve the performance of the company. The goal of most companies is to provide products and services that meet the quality expectations of their customers. Programs such as Six Sigma and TQM are essential for companies to compete with one another. Meeting the standards of customers is critical for businesses to succeed, and companies must continually improve on their products and services to meet the increasing demand of consumers. “Quality is the most important aspect of products and services, and the basis for the purchase of consumers. It has been reported that the quality movement has one core idea, and that is, goods and services must achieve the highest attainable quality, or nothing else will do. Thus, the past decade or so has seen the rise of a philosophy aimed at maximizing organizational quality and understanding it” (Connor, 1997). While there are other considerations, such as price, delivery, and flexibility, quality is still of utmost importance. This paper will discuss the advantages and disadvantages of implementing such practices as Six Sigma...
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...SAMSUNG INDIA-An Introduction Samsung India Electronics Private Limited (SIEL) is the Indian subsidiary of the US $55.2 billion Samsung Electronics Corporation (SEC) headquartered in Seoul, Korea. It is the hub of Samsung’s South West Asia Regional Operations, and looks after its business in Nepal, Bangladesh, Maldives & Bhutan besides India. SIEL commenced operations in India in December, 1995. Initially, a player only in the Colour Televisions segment, it later diversified into colour monitors (1999) and refrigerators (2003). Today, it is recognized as one of the fastest growing brands in the sphere of digital technology, and enjoys a sales turnover of over $ US 1 billion in a just a decade of operations in India. Samsung in India has a presence in the following areas of business: • • • Consumer Electronics (CE)/Audio Visual (AV) Business Home Appliances (HA) Business Information Technology (IT) Business Its operations are broadly divided into the following key sub-functions: • • • Sales & Marketing Manufacturing Software Centre Operations THE SALES & MARKETING FUNCTION Headquartered in New Delhi, Samsung India has a network of 19 branches and 16 Area Sales Offices (ASOs) located all over the country, and the number is expected to grow, as the organization continues to expand its horizons. The Sales & Marketing function at Samsung is primarily divided into two categories: • • Sales & Marketing (IT) Sales & Marketing (AV/HA) Apart from...
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