...2. Public service leaders’ work in many ethnic communities, they assist and help the community. They deal with different ethnic backgrounds every day of their lives, cross-culture awareness is a good skill to have in case of a crisis. But at the end of the day a public service leader is there to help in time of need and lead his team. A good series of skill to have would be technical and intellectual skills so that you are able to assist and work through the situation. For example an ER Dr. he juggles more than one patient at a time in the ER dept. Not knowing anything about them but their current problems he juggles each patient while assisting them all and getting them to a better state. Even though at time the ER is hectic and busy at...
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...Human Services and Helping Skills Anjelica McCartneyBSHS/305May 23, 2016Cassidy Hawf | | | | Human Services and Helping Skills The human service field is a very rewarding field to work in. Human service professionals have the privilege to help others when in need. However, for human service professionals to accomplish this they must be knowledgeable about and possess a broad range of helping skills. These helping skills are vital to the effectiveness of the services the client receives and to ensure that the individual receives the best possible support and can successfully meet their goals. The five stages of helping skills include preparation, client arrival, exploring the problem, intervention, and termination. In addition to the helping skills, there are also barriers that an individual may face that the human services professional and the client must overcome together. Helping Skills There is a wide array of skills that is pertinent for a human service professional to possess to help engage the client and have a successful outcome. Some of these skills include: active listening, observing, responding, knowing cultural differences and good communication, both verbal and non-verbal. Active listening is one of the most important skills for a helper to practice. When you actively listen to the client it is easier to relate to the individual and to get a better understanding of what exactly the problem is, as well as what caused the problem. Active listening...
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...Statement of opportunity The statement of opportunity is a statement showing how your organization can turn the problem (a weaker economy and people losing their jobs) into an opportunity. Your organization provides training to these people so they are marketable for higher paying positions. Human services can help with providing education in a wide variety along with helping in interventions. Caseworkers provide services to individual clients and possibly groups with various needs. I believe that the main goal would be to teach people who have drop out of school how to regain their independence and become a productive person within their communities once again. Human services can help with providing social skills and education, conduct relief programs with certain agencies and facilities. The Salvation Army is one of the agencies that focus on providing job skills to high school dropouts. This is a good way of getting some job skills and training with out the skills dropouts suffer from reduced earnings and lost of many opportunities in the work field. Impact Of Organizational Structure The impact of organizational structure discusses how the challenge affects the structure of the organization and the importance of turning the challenge into an opportunity. One way to approach this is noting that a market with trained professionals may bring business back to the area. The organization will need the staff available to train the new...
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...Autumn Yeaman Unit 6 Assignment Case Analysis This week, you are going to complete an Assignment in which you analyze two case studies. You will read each case and answer the questions included using the information you have gained from this course so far. Your answer should include an analysis of client strengths, possible interventions, and a reflection on the possible ethical issues and cultural influences as they might impact the case. The information below includes the case details as well as the analysis questions. Use this document to complete your Assignment. Your Assignment must be your original work; plagiarism will not be tolerated. Be sure to review the syllabus in terms of what constitutes plagiarism. Case Study 1: Romeo Romeo is a 19-year-old Hispanic male. He has numerous visible tattoos, piercings, and puckered scars. Romeo discloses that he attempted suicide twice during high school and has lately has been feeling like he might try again. The last two times he tried, he bought some prescription drugs off of a local dealer in his neighborhood. Romeo has no job, is not in school, and is not close with his family. He is homeless and rotates between different friends’ couches and the occasional shelter. Romeo admits to gang involvement in the past but refuses to answer questions about possible current involvement. Romeo states he currently uses marijuana daily to try to “stay calm.” Case Analysis: What are the client’s strengths and how...
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...Critical Thinking Skills-Food Service Problem After visiting North High School from the Torrance Unified School District (TUSD), I noticed that there was an opportunity to save the leftover food instead of throwing it away. At North High school the students have an option of choosing a variety of products salads, wraps, hamburgers, pizzas, pastas and more. On January 8th, I noticed that when lunch time is almost over, if any food items are already served on the boats, they get placed in front of the line so that late students can go and grab one. Once lunches are placed on a boat, they cannot go back to where it came from. I noticed that as soon as lunch was officially over, they were thrown away. Those 10-12 meals were perfectly fresh and safe to eat. Cafeteria staff could have the option of taking them home or donated...
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...P1 Describe public service skills Firstly,what do we mean by a skill? Skill is ability to do something well that comes from training, practice or experience Some people confuses between the skill and personal quality. What do we mean by a personal quality? Personal qualities are personal characteristics of an individual. They are what make up one’s personality. They help a person get along in a new situation. What does public service skills term mean? ‘Public Service skills- a general term given to a wide range of personal, professional and communications skills that employees of the public services develop and improve during their careers.’ BTEC Level 2 Public Services Edexcel book (page 4) List of Public Service Skills: -communication skills which we can divide: *non-verbal- your body language and sign language *verbal- an order from one person to another or direct speech using equipment such as a radio *visual- writing or drawing pictures are good examples - leadership- ability to lead a group of people - teamwork and cooperation- ability to work in a group of people and help each other to achieve a task -problem solving – work through details of a problem to reach a solution -timekeeping/punctuality- being on time; use time as good as it is possible -appearance- the way that someone or something looks eg. Polish your shoes, iron your clothes; smart uniform shows that you are proud of your job and your position in society -discipline- the ability control...
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...Skills and Characteristics of Mental Health Human Services Workers Michelle Humble BSHS 471 December 11, 2011 Deborah Machold Skills and Characteristics of Mental Health Human Services Workers Working in the human service field can be a very trying job for many people. I believe that there are those that were born to be that way and those that have been taught to be caring and compassionate. While not every person is cut out to be on the front line of this field, those that are become very special people. Willing to give up their lives and time to help others and not make allot of money doing so. This group of people has a unique personality that is not taught or handed out to everyone. The people that work in the human service field are a special class of people and help to make our current world a better place. Training and knowledge is just the beginning of what is needed to be successful in the human service field. A human service worker must be able to put personal prejudices aside to be able to help his or her client in the appropriate manner. Putting aside personal prejudices does not mean putting aside common sense. Ethics are another key point to be successful, without this then one truly cannot freely see the entire big picture. Not being judgmental is another key point, you are seeing them or helping them for a reason, the last thing your client needs is to be pointed at continuously be told that what they did was wrong. Education is an important...
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...Applying the Basic Priniciples of Science and Methods of Scientific Inquiry Observation: The plants that are on the left side of the flowerbed are growing better than the flowers on the right side of the flowerbed. There is a dog that constantly pees on the left side of the flowerbed. The left side of the flowerbed receives more sunlight than the right side. Problem: The plants on the right side of the flowerbed are not growing as well as the flowers on the left side of the flowerbed Hypothesis One: Because the left side of the flowerbed receives more sun light, the flowers grow better on that side. Hypothesis Two: The flowers on the left side grow better than the right side because of the sunlight and dog pee combination. Experiment: Collect samples of the soil from both sides of the flowerbed. Test the soil for nutrients. Note the amount of time the flowers on each side of the flowerbed receives sunlight. Water the flowerbed as usual. Note how often the dog pees on the flowerbed. Place some of the flowers that are on the right side of the flowerbed in another container using the same soil they are growing in and put on the left side of the flowerbed so that they receive the same amount of sunlight as the plants that are growing well. Observation of Experiment: The results from the soil sample testing for nutrients revealed that there are elevated levels of nitrogen in the...
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...Problems with Human Services Clients and the Skills to Use to Help Them Marc L. Person BSHS/305 University of Phoenix November 11, 2014 Problems with Human Services Clients and the Skills to Use to Help Them Human Services clients can face obstacles/problems of all kinds. The term client can describe a person, a family, or a group of people in a particular area or neighborhood. The Human Services “Helper” will need to develop many different skills in order to service each client within such diverse echelons. The Problem Chain Clients enter the human service delivery system as individuals with many different perspectives such as psychological, biological, cultural, financial, educational, vocational, and spiritual elements. These elements include life experiences such as family, friends, health, school, work, legal status, residence, safety and security, finances, play, well-being, and personal accomplishments. These perspectives are assimilated into the individual to create the whole person that the human service professional experiences. There are a few possible theories that are used to define the problems and difficulties that individuals face. The developmental theory approaches problems from the life span perspective that describes them as events or crisis that have happened within a lifetime. The situational perspective describes problems that have happened in one instance or timeframe. Meeting basic human needs, both physical and mental, is another method...
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...International Journal of Commerce and Management Emerald Article: Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly Article information: To cite this document: Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly, (2011),"Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction", International Journal of Commerce and Management, Vol. 21 Iss: 4 pp. 349 - 380 Permanent link to this document: http://dx.doi.org/10.1108/10569211111189365 Downloaded on: 31-03-2012 References: This document contains references to 129 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 404 times. Access to this document was granted through an Emerald subscription provided by GERMAN JORDANIAN UNIVERSITY For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Additional help for authors is available for Emerald subscribers. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher...
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...Jacqueline Goode The Client Paper The range of problems that Human Services Clients face today are or can be mobility, nutrition, communication, daily living, mental health, substance abuse, safety and the lack of social skills. These problems can be address with the tree models that a human service professional can work in the medical model, the public health model and the human service model. Within this models are the skills required to address the problems of the human service client. With the medical model the human service professional can use the skills within that model to assists the clients with problems such as mobility and mental health. The reason being that within this model there would be a possibility to find the symptom, diagnosis, treatment, and cure for the client in need of such services. The human service professional that works with the public health model can acquire the skills to help or assists individual with nutrition, communication, and safety. The reason why is because within this model the skills that are provided by it are to improve public health, improve education, nutrition, safe food and water supplies, immunization, and maternal and child health. Which makes the skills very diverse and can adjust to any problem the individual or individuals in that area may have. The human service model provides the human service client with a human service professional with the skills to deal with such problems as daily living and substance abuse as well...
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...Skills and Characteristics of Mental Health Human Service Workers BSHS 471 Skills and Characteristics of Mental Health Human Service Workers Skills and characteristics are essential in the Human Service Profession to be efficient in helping the clients. The Human Service Professional is a one of a kind individual, which requires skills and certain characteristics that very few people have. This paper will discuss the skills and characteristics and the definition of the two which are essential in this field, as well as the writer’s skills and characteristics that will lead to a successful career as a Human Service Professional. According to "Merriam Webster" (2014) the definition of skill is “the ability to do something that comes from training, experience, or practice” (skill). According to "Merriam Webster" (2014) the definition of characteristic is “a special quality or trait that makes a person, thing, or group different from others” (characteristic) Working in the Human Services field can be a very stressful and over whelming job for many people. I believe that there are people that were born to help others and those that have been taught to be caring and compassionate. While not every person is cut out to be on the front line of this field, those that are become very skillful people. It takes a special person to be willing to give up their lives and time to help others and to not make a lot of money is a characteristic he or she has naturally. This group...
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...is Tesco and the specific job role I have decided to transfer to is customer service assistant. In order for me to be successful here at Tesco, I will research the documentation need to apply for that position and the purpose for each part. Recruitment documentation are different application forms that are filled in order to get the specific job being applied for. This means filling personal details and information about the job vacancy that the organisation is advertising and ensuring the person is aware of the job vacancy they are applying for. Customer service is the provision of service and advice provided by a company to customers through social communications before, during and after the sale of a product. In every organisation customer service is a very essential part of their business. There are various specialist skill and attributes required to work as a customer service assistant. Some of the features include: * Patience is a very important skill every customer appreciates from a customer service attendant. The more patient attendants are, the easier it is for the issue to be resolved. Only when the issue is resolved that customers are happy. * Commitment is what every employer wants to see in every employee. Without commitment, employees will never be able to do their jobs passionately. If they are not passionate about their job then they cannot offer proper customer service. * Respect is highly demanded by customers when making a complaint. Respect...
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...Skills Assessment Paper and Matrix Marzieh Cassidy, Laura Gilge, Rhonda O’Brien and Carina Torres University of Phoenix GEN/480 Interdisciplinary Capstone June 7, 2012 Jason H. Rodarte Skills Assessment Paper and Matrix Table A skills assessment was performed on the newly formed consulting team. Team C members consist of Marzieh Cassidy, Rhonda O’Brien, Laura Gilge and Carina Torres. Team members worked together in indentifying their respective skills and developed a matrix table to understand the team strengths and weaknesses. To perform as a high performance team it was established strong core values will help guide attitudes and behaviors in improving the performance of team goals. In performing the skills assessment a diverse mix of skills were identified from creative thinking, communication and business management skills. The teams’ diversity of work experience provides individual perspective and knowledge in human resources management, accounting and information technology in non-profit, public and private industries. To perform harmoniously the group recognized the diversity of culture, ethnicity and social environment of this newly created high performance team. The skills assessment table categorized different skill sets in displaying a pictorial chart for ease of understanding. The team included a work, and volunteer experience summary to attach a relationship of how the skills were obtained. Team C has a variety of skills, education, and...
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...Health Literacy "It has long been recognised that people with less well developed literacy, language and numeracy skills (LLN) also have poor health outcomes." (DfES 2006). Poor basic skills impacts on the ability to navigate the healthcare system. It makes it harder, if not impossible, for individuals to make choices about their treatment and their ability to make healthy lifestyle choices. Health Literacy is the ability of individuals to make informed decisions about their health. Everyone needs these skills, but those with poor LLN skills are more at risk poorer health literacy, poorer health outcomes and greater health inequalities. Health literacy involves basic health knowledge and a range of skills including: • the ability to find and read health information; • the ability to comprehend and evaluate health information; • the ability to communicate verbally with health professionals; • the ability to assimilate the above to make better informed personal decisions on their health. Within a health context these skills are needed in order to: • navigate and access the healthcare system and use services appropriately; • communicate health needs effectively; • make empowered choices and decisions about both healthy lifestyles and treatment options; • understand and follow treatment instructions; • both communicate and understand essential information in routine...
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