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Slander

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1. TCO A: Will it be possible for managers of the future to be successful without being information systems literate? Identify five factors that contribute to your answer. (Points : 35)

| 2. TCO B: What are transaction costs? List and describe at least four ways that the Internet can reduce transaction costs. (Points : 35)

| 3. TCO A: Based on the examples in the text, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to attract customers, what would be the best use of information technology from the list below: (Points : 5) Use IT to increase supplier loyalty Use IT to increase operational efficiency Use IT to create new products and business models Use IT to help survive government reporting requirements Use IT to achieve customer intimacy | 4. TCO A: The three activities in an information system that produce the information organizations use to control operations are: (Points : 5) Information retrieval, research, and analysis Input, output, and feedback Input, processing, and output Data analysis, processing and feedback | 5. TCO A: Which type of system is used by middle managers to monitor and control the business? (Points : 5) ESS TPS MIS DSS | 6. TCO B: The value chain model: (Points : 5) Categorizes five related advantages for adding value to a firm's products or services. Sees the supply chain as the primary activity for adding value. Categorizes four basic strategies a firm can use to enhance its value chain. Helps a firm identify points at which information technology can most effectively enhance its competitive position. | 7. TCO B: Internet content providers: (Points : 5) Generate from directing buyers to sellers

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