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Smard Energy

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Submitted By stijn94
Words 366
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De mate waarin diensten in jullie gekozen situatie nu reeds een rol spelen. * Telefonische helpservicedesk * Verzorging van een werkende energievoorziening. * Website met informatie. * Maandelijks overzicht van het energieverbruik en de daarbij gemaakte kosten. * Het kijken naar alternatieve energiebronnen, om zo de consument de mogelijkheid te geven milieubewuster bezig te zijn.
De dienstenvoorziening in het huidige energienetwerk
De maatschappij is verantwoordelijk de consument op elk moment van voldoende stroom te voorzien. Ze levert dan ook verschillende diensten om deze garantie te kunnen geven, zoals reparatie, onderhoud en verbetering van het elektriciteitsnetwerk.
Naast het voorzien in stroom, levert Enexis de consument ook andere diensten. Zo heeft de maatschappij een telefonische helpdesk, waar de consument zijn of haar vragen of klachten kwijt kan. Ook levert enexis een website als up-to-date informatievoorziening voor de consument. De energieleverancier verzorgt ook een maandelijks overzicht van het energieverbruik en de daarbij horende kosten.
De producenten doen onderzoek naar alternatieve energiebronnen en maken hier ook gebruik van. De consument krijgt op deze manier o.a. groene energie binnen. Wij beschouwen dit voor de milieubewuste consument een geleverde dienst.

De extra waarde die diensten kunnen creëren voor de stakeholders. * Verschaffing nieuwe apperatuur * Slimme meter uitleg * ICT problemen hulp (volgend kopje op in) * Verschillende helpdesken voor grote variatie aan probleme * Garage voor smartgrid. *

Door de implementatie van Smartgrid zullen de bestaande diensten veranderen en nieuwe diensten ontstaan. Nieuwe diensten kunnen extra waarden creëren voor de consument. De consument zal goed geinformeerd moeten worden over de toepassing van smartgrid. De slimme meter is het belangrijkste onderdeel van smartgrid. De slimme meter is voor de consument een compleet nieuw apparaat en heeft daarom veel uitleg nodig. Enexis kan dit doen door middel van een helpdesk, waar goed geinformeerd personeel de consument verder kan helpen. Aangezien de consument energiezuinig bezig is, wil de consument bijvoorbeeld met zonnepanelen en warmtewisselaars werken. Voor zowel de verschaffing, en het onderhoud dienen de leveranciers van deze apparatuur te zorgen.

Een totaal nieuw idee is het gebruik van een bedrijf dat fungeert als bijvoorbeeld een autogarage. Dit bedrijf zal op een slim gekozen locatie worden gevestigd. Dit bedrijf zal de apparatuur kunnen leveren, reparaties kunnen doen en het aanspreekpunt voor de consument worden.

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