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Social Media in Business: Recent and Future Trends

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Social Media in Business:
Recent and Future Trends

Social Media in Business:
Recent and Future Trends
Taylor M. Smith
Eastern New Mexico University

Social Media in Business:
Recent and Future Trends
In today’s world, technology surrounds us. Our society is constantly evolving, and is ruled by technology. One of these technologies is social networking through social media. Social networking is becoming a part of everyday life for many people around the world. Social media sites such as Facebook, Twitter, and Linkdin are completely free and allow users to interact with other people across the globe in a matter of seconds. Although these sites may have been originally intended for personal use, individuals are not the only ones using social media sites to communicate with one another. Business, small and large, are also implementing social networking strategies and professional networking to access more potential customers. Social media allows businesses to reach out to their customers – for free. This interaction with customers via the Internet is known as social customer relationship management. Effective social CRM and social media use can be an indispensible marketing tool to a firm by helping to build customer relationships and loyalty, engage customers in conversations, and offer promos and discounts. These are just a few of the many benefits that social networking has to offer businesses and companies. To understand how social media can be beneficial for a business, one must first understand exactly what social media and social networking are. The Oxford Dictionary defines “social networking” as follows: “a network of social interactions and personal relationships.” The idea of social networking is to share content with other users. This content may include information, advice, friendship, shared interest or membership, and typically some level

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