...Industry Analysis: Software & Services The computer software and services industry is a maturing industry that offers a wide range of products and services such as personal computer operating systems, office productivity, network security applications, payroll processing services, information technology consulting and outsourcing services. New software is continually introduced to the market due to faster processing speeds and more efficient information technology and has become an integral part of daily operations for all facets of business. There are two main segments of the software & services industry. One segment offers the primary product that consists of the standard software and services through a perpetual license agreement. Application software is used to accomplish an array of tasks with the computer. Database software and Office suite software which includes word processing and spreadsheets targets individual consumers while enterprise software such as Business Intelligence and Customer Relationship Management targets businesses for efficient operational use and growth. The other segment offers a customized combination of the product that will best fit the client’s needs. There is a highly competitive landscape in the industry. The 50 largest companies generate approximately 70 percent of revenue. Smaller software companies’ success is depends on developing new technology or targeting niche markets with effective marketing strategies. Many small...
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...Software for Human Services Organizations Donna Good BSHS/375 September 30, 2013 Kari Siemieniewski Pierre, MSW, LCSW Software for Human Services Organizations Thanks to technology, the human service field could become more efficient. Electronic filing of client or patient information puts the information at the fingertips of all involved in the care of each individual. Before computers, client or patient files were hard paper copies that only one person could have access to at a time within one office unless a copy of this file was made for each professional involved in his or her case. Technology changed this by someone creating software, which stores all information on the client or patient. The case manager can have access to these files in his or her office at the same time a therapist is counseling the client. The software can be used to track client or patient services. As with all things in life there are benefits and disadvantages. The size of the organization can have a deciding factor on which software the organization will use for the filing of client or patient information. The following will discuss two types of software created for this purpose and explain how it is used, the benefits to centralize electronic client records and human service resources, advantages, and disadvantages of each software, and how the size of the organization determines which software it will use. These two software names are ClientTrack and TeleTrack. I. ClientTrack ...
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...Software for Human Service Organizations Disadvantaged Family Community Based Organization Brenda Scott BSHS/375 July 8, 2015 George De Rosa Software for Human Service Organizations Nonprofit organizations that provide services to disadvantaged families are community based service organizations that are meeting human needs, especially in the time of crisis. The clients that are served consist of families, individual men or women, children of all ages, various races, and sexual orientation, young and old. This type of organization will require sophisticated software with many integrated modules that can track clients across various organizations and care providers. Community based organizations involved in human service delivery activities need effective software with a centralized database to track client demographics, services received, client progress, and outcomes. Software should be easy to use and require minimal staff training to implement the use of the software. There are two software applications that are being compared and discussed that are used to track client services as they meet the needs of underprivileged population(s). Efforts to Outcomes Efforts to Outcomes (ETO®) is a cloud based program that provide a complete performance management solution that supports the needs of nonprofits.’ Nonprofits can spend less time on compliance and funder reporting and more time on ensuring the effectiveness of their services for the people who rely on them...
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...London Ambulance Service Software Failure The London Ambulance Service (LAS) responds between 2000 and 2500 calls per day with a fleet of 750 vehicles, in less than three minutes. Their system was originally manually operated where details of an incident call taken by a control assistant is used to ascertain the location of an incident scene through the use of a map book. This information is then passed to a dispatch team who direct the appropriate ambulance to the incident scene through a radio call. Due to the short comings of this manual system, the LAS thought to computerize its dispatch system in 1987. The first attempt was started in the 1980’s, abandoned in 1990 and failed after spending £7.5 million. The second attempt by LAS was signed in May 1991. On the morning of Monday 26th October 1992 the LAS CAD system went live for the first time. Unfortunately there were 81 known bugs in the system at that time and it had been 10 months since the control room staff were first trained to use the software. The system had 4 primary flaws when it went live; it did not function well. Furthermore, the user interface had black spots which meant that the user could not see all the information on screen and finally, additionally, the system stored incident information even after it was not needed, which caused the system to fill up memory and fail. The first of these problems began to show during the morning rush of calls; there were a number of duplicate calls which led to a...
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...UST Global, India: delivering software service solutions Balakrishnan Menon Balakrishnan Menon is a Professor in the DC School of Management and Technology, Idukki, India and Research Scholar in the School of Management Studies, Karpagam University, Coimbatore, India. 1. Introduction When the founder Chairman of US Technology Private Ltd (UST) Late Mr G. A Menon wanted to set up a software company in Trivandrum, the capital city of the communist party dominated state of Kerala in the year 1999, many people close to him warned that he was setting himself up for failure. The state of Kerala was, in those days, labeled as anti-investment and non-conducive to new entrepreneurial ventures, as it was dominated by a work force, controlled by militant trade unionism with a vested interest to keep their flocks together with age-old dogmas and philosophies. However, Mr Menon went ahead with his plan and set up the company in Trivandrum, as he was keen to do something for his home state, even when the top echelon in the Secretariat (head quarters of the state administration machinery) discouraged him. In subsequent years, UST became the largest software exporter from the state of Kerala, to USA and other countries. UST is a fully-owned subsidiary of California-based US Technology Resources LLC. Established on September 1, 1999 with barely 14 employees, the company was set up, as a 100 per cent Export Oriented Unit, to export software services and solutions, in Techno Park, Trivandrum...
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...technology products that we develop. Honesty is a fundamental ethical value, however, some ethical problems are more subtle than the choice between honesty and dishonesty. As technology professionals, we must have a "..good conscience in all things ... (Hebrews 13:18)" as we strive to do a thorough and careful job. But, we must recognize that, even using the best design methodologies, it is possible to produce software that is flawed. Discuss the following: * Should producers of software-based services, such as ATMs, be held liable for economic injuries suffered when their systems fail? * Does your perspective on the level of culpability change when the development was conducted in accordance with industry best practices? * What steps, if any, can be taken to protect against potentially dangerous programming mistakes? The first question in the discussion board is interesting because there can be valid arguments made on both sides of the question. If it is found that the producer could have taken steps to avoid the economic injuries suffered from their software then they should be held liable for the damages but if the damages are no fault of their own then they should not be held liable. There was a recent case that got worldwide attention when hackers broke into Sony’s PlayStation network and stole account information from millions of customers. One article that I read said that there is a class-action lawsuit against Sony because the weakness in the network was well...
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...Bernard Charles Ms. Winkler English 1002 A Pale Blue Eye I never thought in my wildest dreams that someone would be so anxious to dismantle an old man because of his blue eyes, especially when the old man never did any wrongdoing to anyone. Do not ever underestimate the power of darkness because you could be the next one in line? The Tell Tale Heart is a well-known demoniac story by Edgar Allan Poe, where the devil played a big role by inspiring the narrator to engage in such devilish acts. First, the devil injected the idea into the narrator’s brain and made him believe there was only one way out: to kill the old man. The narrator said,” it hunted me day and night,” but it is unclear what relationship was between the old man and the narrator. May be the old man could be a father figure, but it is unknown in the story. Moreover, the narrator became very creepy by his own insanity. The narrator stated,” he had never wronged me, and he never insulted me,” so would he destroy the old man when he had never done anything unjust to him? The power of darkness kept whispering to the narrator to continue on his long journey. The old man never paid any attention to the narrator because it seemed that there was an overwhelming amount of trust between the two. Otherwise, the old man would have felt his death was coming. The narrator’s strategy seemed to work very well with the old man because he treated the old man nicely...
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...Cost and Management Vol. 34 No. 6 November-December, 2006, pp. 31-39 An Overview of the Software Industry in Bangladesh Syed Munir Khasru Abstract: Software is one of the most talked about but unexploited industries in Bangladesh. Last two decades have seen lot of initiatives, both in public and private sector, to stimulate growth in this sector. Although some successes have been achieved, Bangladesh lags far behind other South Asian countries like India and Sri Lanka in terms of employment and revenue generation in the software industry. Against such background, this paper takes a close look at the software industry of Bangladesh. Starting from the formative years of the software industry to different measures taken by the government to support this sector, the paper analyzes the factors critical for achieving development and growth in this industry. In the process, a set of recommendations have been made to catalyze the software industry in exploiting its potentials to the fullest. Keywords: Software, IT Enabled Services, Intellectual Property Right, IT Policy. Introduction Software has become a growing industry in Bangladesh over the last two decades. This paper highlights this unexploited industry based on available published information mainly collected Bangladesh Association of Software and Information Services (BASIS). Evolution of the Industry in a Nutshell Software industry in Bangladesh has come a long way over the last few decades. The industry has become...
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...about Database Testing Presented by: Mary R.Sweeney Exceed Technical Training & Consultation Copyright Sammamish Software Services 2003. All rights reserved. 1 Today’s complex software systems access heterogeneous data from a variety of backend databases. The intricate mix of client-server and Web-enabled database applications are extremely difficult to test productively. Testing at the data access layer is the point at which your application communicates with the database. Tests at this level are vital to improve not only your overall test strategy, but also your product’s quality. In this presentation you’ll find out what you need to know to test the SQL database engine, stored procedures, and data views. Find out how to design effective automated tests that exercise the complete database layer of your applications. You’ll learn about the most common and vexing defects related to SQL databases and the best tools available to support your testing efforts. Copyright Sammamish Software Services 2003. All rights Reserved 1 8/26/2004 The Data Access Layer Testing at the data access layer is the point at which your application communicates with the database. ! In this presentation we’ll discuss why tests at this level are vital to improve not only your overall test strategy, but also your product’s quality ! Copyright Sammamish Software Services 2003. All rights reserved. 2 How to design effective automated tests that exercise the complete database layer...
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...BLACKBERRY SOLUTION LICENSE AGREEMENT PLEASE READ THIS DOCUMENT CAREFULLY BEFORE INSTALLING OR USING THE SOFTWARE. This BlackBerry Solution License Agreement (the "Agreement"), previous versions of which were referred to as the BlackBerry Software License Agreement, is a legal agreement between you, individually if you are agreeing to it in your own capacity, or if you are authorised to acquire the Software on behalf of your company or another entity, between the entity for whose benefit you act (in either case, "You"), and Research In Motion UK Limited, Company No. 4022422 ("RIM") whose registered office is at Centrum House, 36 Station Road, Egham, Surrey, UK TW20 9LF (together the "Parties" and individually a "Party"). With respect to the license and distribution of the Software (as defined below) RIM is either a direct or indirect licensee of: (a) Research In Motion Limited ("RIM Canada") or any one or more of its subsidiaries and affiliates (which subsidiaries and affiliates together with RIM Canada are referred to in this Agreement as the "RIM Group of Companies"); or (b) a third party licensor to any of the RIM Group of Companies including RIM. BY INDICATING YOUR ACCEPTANCE BY CLICKING ON THE APPROPRIATE BUTTON BELOW, OR BY DOWNLOADING, INSTALLING, ACTIVATING OR USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THE TERMS OF THIS AGREEMENT, PLEASE CONTACT RIM AT LEGALINFO@RIM.COM. BY INDICATING YOUR...
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...1. USE OF OUR SERVICES GoButler provides a platform that enables users of GoButler's Services to arrange and schedule the fulfillment of many different kinds of requests by third party providers of various services (each a "Third Party Provider"). We do not fulfil requests that are illegal. A. ELIGIBILITY This is a contract between you and GoButler. You must read and agree to these terms before using the Services. If you do not agree, you may not use the Services. You may use the Services only if you can form a binding contract with GoButler, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations. B. GOBUTLER SERVICES Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Services for your personal, noncommercial use only and as permitted by the features of the Services. GoButler reserves all rights not expressly granted herein in the Services and the GoButler Content (as defined below). GoButler may terminate this license at any time for any reason or no reason. C. GOBUTLER ACCOUNTS Your GoButler account gives you access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. We may maintain different types of accounts for different types of Users. If you open a GoButler account on behalf of a company, organization, or other entity, then...
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...Solutions 1. Describe and compare the six sources of software. The six sources of software identified in the textbook are: (1) information technology services firms, (2) packaged software providers, (3) vendors of enterprise solution software, (4) application service providers and managed service providers, (5) open-source software, and (6) in-house development. IT services firms help companies develop custom information systems for internal use; they develop, host, and run applications for customers; or they provide other services. An IT services firm may be chosen if the system can’t be developed internally or requires customer support. Packaged software providers are companies that produce software exclusively, like Microsoft or Intuit, and are preferable if the task needing the system is generic. Vendors of enterprise solution software create a system that is composed of a series of integrated modules. Each module supports a business function, such as accounting, or human resources. ERP systems may be appropriate if a complete system is required that can cross functional boundaries. A more intense option for larger, more customizable solutions are Managed service providers who can provide more services than application service providers. ASPs and MSPs may be appropriate when instant access to an application is desired, and in the case of ASPs, when the task is generic. Open-source software is a type of software that is developed by a community of interested people...
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...vertically integrated, they made everything from microprocessors, operating systems and finished computers and software – were thought to have no place in this new fragmented world of technology * Gerstner’s services-led strategy aimed to turn IBM into the integrator of choice for large corporations * The only growth at this time came from IBM global services, consulting and outsourcing units * Concern that Gerstner’s focus on making IBM a services business blinded him to important competitive shifts in which IBM lost out on * In 2002, Palmisano took over, asked to take his bonus and put it on a pool for top executives, eliminated the 92 year old IBM executive management committee * Favoured the idea of working with three new teams of people: covering operations, strategy and technology form throughout the company, bringing the best ideas to the table * His idea was to build a flatter organization with fewer bureaucratic levels, allocation 100 million to teach 30,000 managers to lead * His goal: to put IBM back at the forefront of technology * Known as e-business on demand, the initiative aimed to allow IBM to supply computing power as if it were water/electricity * The strategy was to be a unifying force for IBM, to bring the company back to where it was originally, using it’s R&D to leap ahead with grid computing and self-healing software * This strategy had the potential to cut technology user costs by 50%...
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....... 6 1.2. Background .................................................................................................................. 6 1.3. Products and Services ............................................................................................... 6 1.4. Market ........................................................................................................................... 7 1.5. Competitive Advantage .............................................................................................. 7 1.6. Capabilities .................................................................................................................. 7 1.7. Objectives .................................................................................................................... 8 1.8. Strategy ........................................................................................................................ 9 1.9. Management Team .................................................................................................... 9 2. Background ........................................................................................................................... 10 2.1. Background ................................................................................................................ 10 3. Service ................................................................................................................................... 11 3.1. Description...
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...LICENSE AGREEMENT FOR MICROSOFT SOFTWARE WINDOWS PRO 8.1 Thank you for choosing Microsoft Windows 8.1 Pro. This is a license agreement between you and Microsoft Corporation (or based on where you live, one of its affiliates) that describes your rights to use the software in Windows 8.1 Pro. For your convenience, we have organized this contract in two parts. The first part includes introductory terms presented in question and answer format; then are the Additional Terms and Limited Warranty that contain more detail. You should review the entire contract, including any terms linked because all terms are important and together create this contract that applies to you. Once the software is running, you can review the terms linked if you paste the link in your Windows Explorer. The Additional Terms contain a binding arbitration clause and class action waiver. If you live in the United States, it affects their rights to settle a dispute with Microsoft, so you should read it carefully. By accepting this Agreement or using the software, you agree to all these terms and consent to the transmission of certain computer information during activation and Internet-based features of the software. If you do not accept and comply with these terms, you may not use the Software or its features. Instead, you must return it to the retailer for a refund or credit, if any. How I can use the software? We do not sell our software or a copy of it - just what we license. Under our license, we grant...
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