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Sony Case 4

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After Miles Flint’s decision to establish 12 separate business teams, Sony BPE transformed from a geographical divisional structure, Sony BPE transformed into a matrix structure – a structure of which individuals and resources categorized by both functional area and by project (Jones, 2007). The 12 distinctive business teams each was fully accountable of the performance of its own product groups over a zone (Quintane & Mol, 2007). Business teams’ heads have the authority to make decisions and have its own strategic plans regarding to the specific country they were in charged with. However, both business team heads and country heads are required to report independently to the European headquarters (Quintane & Mol, 2007). The 12 business teams also each consisted of team members, who were dispersed geographically, depended on which country the team was operating in. Furthermore, it was important that the team members report back to their business team heads regarding to the specific information about the country and demonstrate their expertise to their teams as they may need to adjust its strategic operation plan for the team. The communication between the Country Heads and Business Teams heads occupied a significant role on ensuring the overall success of the business. While Business Teams heads were responsible to ensure that the teams achieve the strategic business goals, Country Heads were accountable for the performance of all business teams present in their country.
The advantages associated with the Matrix Structure were: Firstly, the communication and cooperation across functions was increased (Schermerhorn, 2010), therefore the team members of the business teams were able to learn from each other and had chance to develop their skills. Secondly, the ability of team members to provide the service and meet the expectations from their customers was

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